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Lisa W | First ImpressionsSelf Storage Units in Winona, MN, 55987
U-Haul Moving & Storage of Winona
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Staff was nice and helpful. My promised storage unit 5x10 was unavailable despite me calling weekly leading up to my reservation. I was told there are way more reservations than available units. Please please do NOT allow reservations of the units that are not available.
David C | First ImpressionsStaff was friendly. Location was clean. Everything actually went pretty smoothly, except one major thing. They didn’t actually have the unit I reserved. They knowingly allow the storage units to be over booked. So people were coming in with full loads of stuff only to find out that there was no place to put it. We had reserved our storage unit a couple months ago, and were told that we just didn’t have one. Others there were hearing the same thing about storage units they believed they had reserved. This is a college town and students are having to navigate this kind of stress without their parents, and during move out/finals. We were offered the option to rent a larger unit for double the price of what we were expecting to pay or a smaller unit. We opted for the smaller unit, but if we hadn’t been in a pinch we would have absolutely not rented the storage unit from them. I’m so disappointed in UHaul.
Maizie B | First ImpressionsFriendly staff
Douglas P | Overall ExperienceI moved out a month early and was not given a refund.
Jack M | Overall ExperienceOverall, a good experience
joe h | Overall ExperienceI moved out 3/31/2025; called in “all moved out on 4-1-2025.
Stephen D | Overall ExperienceI was very happy they allowed me to upgrade storage when I saw it would be too small. Also enjoyed original flooring from Shopko.
Adrian T | First ImpressionsAusten was great. Very helpful and explained everything in detail. The check in process was easy and it was a huge benefit having an indoor garage to pull the uhaul truck into while unloading when it was single digit temps outside!
NATHANIEL B | First ImpressionsThe staff were always willing to help, but the first storage unit I recieved was locked with a red lock and they couldn’t figure out how to get in to it. So I was moved to another one and the same issues occurred. So I was moved to a third unit and the keys did not work with the lock. So finally moved me to a fourth one that was so far back that the moving company charged me an extra fee for having to move my stuff to the very back corner. Then they gave myself and my partner keys and he ended up not being able to find his keys and mine did not work with the lock. They stated that they did not have a master key even though it was their provided lock and that WE had to hire a lock smith to get it open. Then after finally getting in to the lock, I sent in and filled out the move out instructions and never got a response back and they tried to bill me again for another month. The staff was always very nice and tried to help best they could, but I don’t think they are given to the tools to perform their job well. The building was very safe and secure, but evidently a little too secure. I will not be storing my things here again.
MEGAN P | Overall ExperienceAustin, the manager was awesome to work with!
Joseph G | Overall Experience