Customer Reviews for U-Haul Moving & Storage of Woodlake

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Woodlake

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Nathan B. on

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Customer did not leave a comment.

Palmer H. on

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Stop advertising 19.95, I went over a few miles however, put in more fuel than the truck had and was still charged, should ha have been a little trade off there.

DAVID K. on

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I will use u-haul in the future.

Mark M. on

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Customer did not leave a comment.

Regina G. on

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Truck was very dirty with small rock pellets and very dusty was very upset that my belongings had to travel through all the dust and rocks gas i didn't verify but lesson learned gas was at 3 quarters form said it was close to half not true very disa

Brandon H. on

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Was helped quickly and on my way all within 30 minutes of walking in the door.

Marcella C. on

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Thank you

Joyce H. on

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Customer did not leave a comment.

Jose A. on

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Zara R. on

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not happy

Clifton C. on

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Thanks Again -Mr. Collins

michael h. on

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Augie Reyes was very nice and made the transaction super easy! We feel confident our RV will be safe at this great location!

Lawrence M. on

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Customer did not leave a comment.

Jennifer B. on

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Anthony K. on

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Awesome!!! Great customer service

Luther M. on

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Customer did not leave a comment.

Bonnie V. on

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Returned the vehicle in less than 2 hours and was charged $150 because the guy didnt report the vehicle as returned.

Edward V. on

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Customer did not leave a comment.

Lawrence M. on

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DAVID K. on

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As for the car hauler not anything. Had no problem with it what so ever.

Julie Q. on

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Nothing. Very happy

Ray B. on

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Customer did not leave a comment.

Jeffrey G. on

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Great customer service

Robert H. on

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Great and friendly people and fast service

Tom S. on

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Customer did not leave a comment.

Aaron P. on

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Better explanation of how the check in process works. The gentleman who helped me acted as if nothing carried over in the system when I made it online. I had to literally redo my reservation. Its one thing to confirm what I put, but when I reserve for 4 - 5 hours and he states that i'm keeping it over night questions what the point is for going online. Please follow-up with store to ensure check-in process runs smoother. Thank you.

Roger G. on

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Very little. Uhauls operation in Pflugerville is well managed and customer service friendly.

TERRI C. on

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Customer did not leave a comment.

Troy T. on

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Doing great job keep it up

Michael O. on

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Rental was a total failure. I needed to move a trailer from my front to my back yard and ya'll had locked up the receiver hitch

robert W. on

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Customer did not leave a comment.

nicole G. on

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TEAM WAS OUTSTANDING

Terry B. on

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Some service members appear to be more knowledgeable than others.

RAINIE M. on

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Customer did not leave a comment.

RENEE P. on

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We always us Uhaul for our jobs. The staff at Woodlake are awesome!

Sheilah A. on

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How about offering trucks for rentals that aren't death traps. Our rental should have never been rented out. Dangerous is the key word.

Carlos P. on

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Charles N. on

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Opal S. on

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Augustine, is an Efficient and very Personable person. We enjoy doing business there.

Charles D. on

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Customer did not leave a comment.

shandon C. on

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everyone that work there was very nice.

Natacha B. on

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Customer did not leave a comment.

Elsa H. on

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Very quick and professional

JoAnn M. on

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UHaul Moving and Storage of Woodlake has the friendliest people I’ve ever had the pleasure of dealing with. The office is the neatest, most organized, and the facility is the most impressive ever seen

Anthony J. on

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I applaud the staff and helpful advice. Thanks again.

Nykeitria C. on

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Great customer service

Steven G. on

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Staff was very friendly and accommodating to my needs. Will definantely use and recommend them..

isabel M. on

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The agent was very informative and patient. Thank you.

Gary R. on

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Very helpful in getting me a covered RV spot. Outstanding price.

marilyn g. on

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Employees were Very Pleasant,Employees kept me laughing as well as getting their jobs done!Great Group of Guy's

C Todd P. on

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The guy at the desk was great. He had a reason not to be because he had a combative customer right ahead of me. However, he did not allow that to affect his professionalism towards me. Well Done!

Nancy M. on

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Very quick and professional assistance in getting my storage. Had a first month free and free lock for storage. Store is very clean and has all size of boxes to help pack to move.

carolyn m. on

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Auggie was very professional and customer attentive. Concerned about needs of customer. Very pleasant customer service experience Not many places have good customer service anymore.

Hayley M. on

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Nice place but not worth how expensive it is.

Eduardo G. on

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If I had the choice again, I would come here first! The location is very well run, the staff are extremely friendly, which is great in and of itself, but also very knowledgeable. Thank you!

Elicia S. on

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Fast and very knowledgeable.

Douglas E. on

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I rented an outside covered storage for my RV again and would not anyplace else. The staff is outstanding and very courteous. I would recommend to everyone the BEST in town. Thanks.

Jeremy J. on

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The fact that the alarm kept going on an off the entire time we were in there was very nerve wracking. This is the only reason I can’t recommend. There needs to be a solution.

Joseph S. on

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Very professional knowledgeable as to my needs...

ronald n. on

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We just put our Jayco Camper into their storage facility. What a great improvement from the last storage place. Security and our camper covered means a lot to us! Also close to our home>

roxanne m. on

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Good service

Percy M. on

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Excellent service. Garrett was outstanding and professional.

PATRICK G. on

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Auggie was very knowledgable of the availability of storage units as well as costs and amenities. He made the whole process seamless. U- haul has best prices for covered storage needs

Mark k. on

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Great customer service

Patricia S. on

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I would recommend to friends and family

John M. on

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An awesome team, very helpful. Thank you for your professionalism .

Howard W. on

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na

Jesse G. on

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Outstanding service

Rudolfo G. on

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If been U-Haul on woodlake FM78 for many years and it's always been great the beast part is the staff always ready to help for any of my needs the best. Thank you Rudy Garza Jr.

philus j. on

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I was very pleased with the customer service and I am very glad and feel safe with the security and I appreciate the hours that you have I will continue to use U-Haul in the future.

PATRICIA J. on

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There is one thing I think that the storage holders with keys should be able to go in and out at lease to 9pm. Because we do work some of us.

Joseph B. on

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Friendly staff and answer questions respectfully

Gary O. on

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Staff was super efficient and friendly. Great clean facility inside and out.

Jose R. on

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Great staff from the office to outside personnel. The storage facility is very clean, well organized, and state of the art.

Luis E. on

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Except no a/c on truck

Janice L. on

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Staff always helpful and informative

Josh M. on

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Staff was helpful and friendly. The storage unit appeared clean but after leaving perfectly clean furniture in there for 2 weeks, there were cockroaches everywhere.

YVETTE N. on

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It was a really smooth process. I was able to reserve a truck and a storage unit over the phone. The discounts are unmatched by any other place. Everyone was very helpful and friendly!

Evelyn T. on

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Everyone was very friendly n helpful.

Nykeitria C. on

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You guys were awesome

julia l. on

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Customer service was excellent

EDWARD N. on

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I am very satisfied with the service that I have received from the UHAUL Family over the past seven years. You helped me transition my personal items as I returned from Iraq, and I am grateful!

Gary O. on

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Great friendly service; very clean spaces and environment; and a reasonable price.

Philip J. on

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The Manager has excellent customer service skills and train his employee well

Corey T. on

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Great Job with my U-Box delivery. You did exactly what I preferred! Will definitely use you guys again.

Mable D S. on

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Customer service here at the F.M 78 location is good..However, the wait.. For your service here could be better.. If you had more people on the inside. For business transactions..

vuong k. on

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So good 😍

Caswell O. on

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Excellent

Marquis S. on

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Great Customer Service and very friendly

ALEZANDRA V. on

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Augie R. Was amazing super fast, clean store, friendly staff. Just a great experience definitely will be keeping our boat nice and safe! I will recommend this U-haul to friends and family!

Claudia A. on

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Great customer service

Douglas F. on

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Very pleased with the way we were treated by the staff.

Joseph B. on

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all was good

Michael L. on

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Although it felt safe and secure the security system always seemed like it wasn't operational/worked correctly. My card would never work to deactivate the system and an alarm would sound every 15 minu

Krissy M. on

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Everyone made the move stress free! Customer service was incredible! The gal I take to at the San Antonio location was exceptional and genuine! (:

Isaiah C. on

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Great service

Jesse S. on

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Outstanding team.

Anthony J. on

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I really appreciated the attentiveness, I got as well as being able to be helped quickly and thoroughly. THANKS AGAIN U Haul.

ernesto p. on

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Todd K. on

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Great service.

Todd K. on

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Great service.

TANYA G. on

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Excellent job!

Francis F. on

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Very help full staff.

Shamalnic S. on

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I would use uhaul storage services again. Staff was very pleasant.

george d. on

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Very pleased

DAVID R. on

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Nice clean place,very secure and employees very helpful and courteous.

Joseph O. on

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While I did not visit the actual site I can say that we are very happy with the customer service and support we received from all staff members. We will use u haul again.

Frances S. on

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N/a

Alan R. on

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The most professional and friendly service anyone can ask for. I’m so thankful for the good people at UHaul!

Christopher R. on

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The staff was delightfully helpful the facility was very clean everything look like new and definitely secure the alarms sound loudly if you forget to check in and open you unit! Best experience ever

ROBERTO M B. on

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EMPLOYEE VERY HELPFUL - TOOK TIME AWAY FROM HER SCHEDULE TO GIVE US A TOUR OF THE FACILITY -- THANK YOU -- WE RENTED ON THE SPOT--

Sybyl T. on

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Great customer service

micheal e. on

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Auggy and his team took exceptional care of us during the time we were storing our household goods with them. Thank you all for helping us out!

Christopher R. on

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The staff at your facility there is the friendliest ever, and the facility for storage is the best I've seen even after 20yrs military service and we use storage a lot while serving! Great Experience

RUSSELL M. on

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Thanks 🙏🏾

adalberto m. on

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Could have been better if they actually took the time to set the electricity timer that wasn’t properly on and missing the ON trigger and after returning to ask for help that never came

diane o. on

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Very helpful and polite...nice people.

Eumelia Q. on

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The Woodlake Uhaul Storage have a good teen, friendly andknowledgeable of the services they provided.

Rosalind L W. on

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No complaints

joe g. on

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Very convenient and great customer service

DLANA H. on

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All management and staff are AMAZING!! This was a big move for me and they made it a smooth transition

Barbara s. on

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Zac was very helpful

Desire M. on

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Helpful staff and easy move-in and out process. Thanks!!!

Daniel M. on

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Great staff support

Abel M. on

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This location he’s a lot of great people working here! Augie, Garrett, Ruby ! And a few others that I didn’t get names for . Thanks, Abel

ashley d. on

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Every body at that locate was very helpful and very professional. Everything went fast and easy. I will be going back to that locate whenever I move again.

JASON V. on

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Staff at the facility could have been more polite when asked a question.

MICHAEL C M. on

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Delivered as promised..in and out in no time. Thanks for all you do!

Yolanda H. on

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Staff was great! Just had to rush due to storage facility hours. Was used to having access til 9pm with Public storage. But the facility is much nicer.

Jose r. on

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Friendly staff and helpful also. Security and facility is top notch and when we move back would definitely use the location again!

Audrey R W. on

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Great service

Angel A. on

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N/A

Chastity S. on

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Great customer service

Laris H. on

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It’s just so much you can say about Garrett him alone will make you come back. He made you feel welcomed and was a valued customer no matter how he or small your promblem were

Rudolfo G. on

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Great job thanks for the help.

Johnny T. on

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Done.

CHARLES W O. on

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Nice clean center,friendly, professional staff.

TYKERA W. on

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Armando S. on

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Great customer service!

FENNELL J. on

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Very professional service

RONALD LEE K. on

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Was 1st experience with U-Haul and Storage Facility. Staff knew I was arriving from Albuquerque, NM. They helped me beginning 6/03 and ending 6/24. Special “Thanks!” to Garrett Sharp for his help!

Ioane S. on

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Long haul made easy here when staff are friendly and helpful. Moving in and out of the facility was easy because equipment was working and whole place was nice and clean. Very high class facility.