Customer Reviews for U-Haul Moving & Storage of Woodlake

I stored my RV in the covered area for about 2 years. In that time frame any time it rained you were in mud up to your ankles. The roof collapsed in my stall and the 2 hour power I had between the hours of midnight and two in the morning was not satisfactory even when it worked. The manager did everything he could do to make things right not only with me but many other customers as well. He can't do anything when corporate could care less about cudtomers needs and need for facility repair. Last the policy not to refund partial months rent is unacceptable. I paid $190 plus dollars amonth for my parking. When I vacated I was only into that month a few days. Both parking spaces were rented minutes after I vacated and got Zero refund. Again yet corporate not caring about the customer. Please give me a call I'd like to discuss this with corporate.

Outstanding service!

There were lots of people that didn't know what they were doing but trying to help and learn and only one person that did know what she was doing and she handled the situation very professionally. I had an great overall experience but wish I had hired help

Great people.Very respectful and always ready to Help.They are the best.

Would like the access hours to be later.

Augustine Reyes was such a nice man. Helped actually save my Thanksgiving by informing me I didn't have to drive a Truck back, but could deliver it in within the city we are moving to at a Uhaul there. Much appreciated. Storage facility was clean and we were appreciative. I was a bit concerned the Storage Unit didn't have cage wire between units to prevent people from crawling in. Fortunately nothing happened. At the site I was supposed to drop off the Truck, either their scan bar didn't work, or the online site wasn't working in College Station at the drop off location. We fueled our truck at the Exxon by the Uhaul in College Station, we locked up the Truck, and we dropped the keys. Either the College Station site scan bar or the Uhaul Online App wouldn't allow us to scan the site for online Night turn in. We really tried hard. Our phone had all the right settings turned on, we were in the dark and freezing cold with small children trying to make the online app scan the Truck drop off site in College Station function properly, but it wouldn't work so we had to drop the key without completing online drop off. All the people at the Converse Uhaul were wonderful, the site clean and safe, and everything was easy to accomplish there. I appreciated the extra dollies in the storage facility for going up the elevator, really made life easier. And Mr Reyes saved our Family Thanksgiving which we a dearly grateful for to at Thanksgiving all of us together!!

They make u calm an work wit you wen your stressed out..

Everyone was always helpful it was kept clean and it was very very convenient if I had to use the storage I would use U Haul again thank you.

Adrian was very helpful and amazing

Agent was very courteous and helpful.

had a small issue and staff was apologetic and extremely nice going out of their way to make it right. This Uhaul is fantastic!

Thanks

great facility

This location aewsome!

Everyone was very friendly and the access to the storage unit was easy to get too. I would store my thing the U- Haul Storage again.

Very nice and professional people.

Great price

Only needed the unit for a month I wish I would have known ahead of time that you dont prorate the rent. I would have made sure I had everything out well ahead of time, or could have chosen another facility. This really needs to be stated at the time people agree to rent a unit there.

Personnel were very helpful

Maybe change the accessibility hours for the RV storage

Wished the facility was paved and not of dirt. It was a mess to get in and out of after a rain.

I have always had good experiences with u haul.Their personal have been experienced in their jobs and have been kind.I will only use u haul to do my jobs.

Great customer service

Very friendly staff ,great customer service would definitely recommend this place to a friend .

The managers and personnel at the storage unit or completely polite and helpful every time I needed help.

Thank you Adam for everything

Augustine did an awesome job completing my transaction. He was approachable, very thorough and attentive.

Best U-Haul I have ever used everyone was great, David Torres was amazing

I have my trailer parked at the coast but If I ever need a spot this location is my 1st choice.

Very pleasant process. Thank you.

Very helpful with all my needs.

too much mud, hard to get in

Very professional,organized,friendly,and helpful.

100% GOOD

Everything went well

Once I got my confirmation from customers service everything was great

Very helpful and courteous

We moved out Our unit but for got to take our lock off the unit. I called and explained this to the lady over the phone. She assured me it was ok to take my lock off. We were unable to go due to being high risk for Covid 19. The company charged us two extra months for the unit despite being moved out already just because we Medically could not come remove it. Very insensitive that you will make us choose to either die or pay a couple of hundred dollars. I will never use U-Haul again

A layer of gravel or a type of surface layer to cover the mud would be a beautiful and welcome addition. Price and facilities are unmatched!

Every time I used this facility all personnel have been very helpful and professional

new rv storage at reasonable rates.

The Staff at this location was Awesome. The helped me when I lost ny key to my storage. They went above and beyond to accommodate me. You would think they were working for Tips, there were not just friendly with me but every customer that walked through that door. Yes I had a wonderful experience with FM 78 Uhaul and will recommend this one to all of my family and friends

It's always excellent service

Just wish there were dumpsters for items broken during loading unloading. Staff very friendly and helpful.

Storage unit was clean and no damage.

Staff very helpful and made it very easy to get paperwork done and pick out a storage spot for my travel trailer. The price is very reasonable. Great experience...

The 2 men on duty when I came in to Rent my storeage were extremely busy but still acknowledged me and assured me that they would be with me soon. I noticed while waiting that they treating every customer exceptional. These men were so friendly you would think there was a contest going on of who could be the friendliest. Im not use to that kind of courtesy especially during COVID-19 times. These men are exceptional and are a Great Asset to This Company, because of my experience with them I will always recommend this Storage and location to others as well as maintain my business at this location.

I couldn’t have asked for better employees interaction and professional service. I will indeed recommend others to this location because of excellent customer service. Thanks U-Haul

The guys where great we had one box that was heavy he saw we needed just a little help .. more to guide us he ran over and gave us that little extra we needed to get it on the trunk everyone was always friendly .. if we ever need to rent again we will use a u haul rental place !!! Thank you!

I turned in the key card on the 20th of March and hey have me moved out the 23rd. Customer service was terrible, they told me I would not get a refund even though I paid the bill on the 18th and turned in the keys on the 20th. I still have yet to receive a final statement

Very helpful and presented a professional company with a smile.

The Staff was very Friendly and Welcoming. Your Facility is so clean.

Garrett was outstanding in customer service. Thank you!

General Manager and Staff always demonstrated exceptional customer service and professionalism.

Thanks for all of the help.

I would definitely recommend this place to anyone needing a truck or storage. The staff is very helpful and friendly, and the storage units are very clean. I've always had a great experience here.

Derrick is amazing, very professional, helped me tremendously & explained everything to me in detail, will recommend this Uhaul location to others.

Very smooth prosses, nice facility.

Extremely expensive and when I booked requested to have a pull up had one saved then I get there and that's not what was saved they only had an inside unit that was clearly all the way way inside

Great customer service

Thank Goodness for Uhaul, provided easy auto pay while serving in Armed Forces... Any errors my emergency contacted me & worked out the errors Sincerely Elizabeth V

Staff very professional with great customer service at this location. Problems with the independent contractor service on Walzem also the drop off location in Pflugerville and my money not refunded .

We dealt with 2 different customer agents and both were extremely pleasant to deal with. Great customer service.

Staff is always friendly and eager to assist you in any way they can.

I will use u-haul in the future.

Thank you

not happy

Augie Reyes was very nice and made the transaction super easy! We feel confident our RV will be safe at this great location!

Very quick and professional

UHaul Moving and Storage of Woodlake has the friendliest people I’ve ever had the pleasure of dealing with. The office is the neatest, most organized, and the facility is the most impressive ever seen

I applaud the staff and helpful advice. Thanks again.

Great customer service

Staff was very friendly and accommodating to my needs. Will definantely use and recommend them..

The agent was very informative and patient. Thank you.

Very helpful in getting me a covered RV spot. Outstanding price.

Employees were Very Pleasant,Employees kept me laughing as well as getting their jobs done!Great Group of Guy's

The guy at the desk was great. He had a reason not to be because he had a combative customer right ahead of me. However, he did not allow that to affect his professionalism towards me. Well Done!

Very quick and professional assistance in getting my storage. Had a first month free and free lock for storage. Store is very clean and has all size of boxes to help pack to move.

Auggie was very professional and customer attentive. Concerned about needs of customer. Very pleasant customer service experience Not many places have good customer service anymore.

Nice place but not worth how expensive it is.

If I had the choice again, I would come here first! The location is very well run, the staff are extremely friendly, which is great in and of itself, but also very knowledgeable. Thank you!

Fast and very knowledgeable.

I rented an outside covered storage for my RV again and would not anyplace else. The staff is outstanding and very courteous. I would recommend to everyone the BEST in town. Thanks.

The fact that the alarm kept going on an off the entire time we were in there was very nerve wracking. This is the only reason I can’t recommend. There needs to be a solution.

Very professional knowledgeable as to my needs...

We just put our Jayco Camper into their storage facility. What a great improvement from the last storage place. Security and our camper covered means a lot to us! Also close to our home>

Good service

Excellent service. Garrett was outstanding and professional.

Auggie was very knowledgable of the availability of storage units as well as costs and amenities. He made the whole process seamless. U- haul has best prices for covered storage needs

Great customer service

I would recommend to friends and family

An awesome team, very helpful. Thank you for your professionalism .

na

Outstanding service

If been U-Haul on woodlake FM78 for many years and it's always been great the beast part is the staff always ready to help for any of my needs the best. Thank you Rudy Garza Jr.

I was very pleased with the customer service and I am very glad and feel safe with the security and I appreciate the hours that you have I will continue to use U-Haul in the future.

There is one thing I think that the storage holders with keys should be able to go in and out at lease to 9pm. Because we do work some of us.

Friendly staff and answer questions respectfully

Staff was super efficient and friendly. Great clean facility inside and out.

Great staff from the office to outside personnel. The storage facility is very clean, well organized, and state of the art.

Except no a/c on truck

Staff always helpful and informative

Staff was helpful and friendly. The storage unit appeared clean but after leaving perfectly clean furniture in there for 2 weeks, there were cockroaches everywhere.

It was a really smooth process. I was able to reserve a truck and a storage unit over the phone. The discounts are unmatched by any other place. Everyone was very helpful and friendly!

Everyone was very friendly n helpful.

You guys were awesome

Customer service was excellent

I am very satisfied with the service that I have received from the UHAUL Family over the past seven years. You helped me transition my personal items as I returned from Iraq, and I am grateful!

Great friendly service; very clean spaces and environment; and a reasonable price.

The Manager has excellent customer service skills and train his employee well

Great Job with my U-Box delivery. You did exactly what I preferred! Will definitely use you guys again.

Customer service here at the F.M 78 location is good..However, the wait.. For your service here could be better.. If you had more people on the inside. For business transactions..

So good 😍

Excellent

Great Customer Service and very friendly

Augie R. Was amazing super fast, clean store, friendly staff. Just a great experience definitely will be keeping our boat nice and safe! I will recommend this U-haul to friends and family!

Great customer service

Very pleased with the way we were treated by the staff.

all was good

Although it felt safe and secure the security system always seemed like it wasn't operational/worked correctly. My card would never work to deactivate the system and an alarm would sound every 15 minu

Everyone made the move stress free! Customer service was incredible! The gal I take to at the San Antonio location was exceptional and genuine! (:

Great service

Outstanding team.

I really appreciated the attentiveness, I got as well as being able to be helped quickly and thoroughly. THANKS AGAIN U Haul.

.

Great service.

Great service.

Excellent job!

Very help full staff.

I would use uhaul storage services again. Staff was very pleasant.

Very pleased

Nice clean place,very secure and employees very helpful and courteous.

While I did not visit the actual site I can say that we are very happy with the customer service and support we received from all staff members. We will use u haul again.

N/a

The most professional and friendly service anyone can ask for. I’m so thankful for the good people at UHaul!

The staff was delightfully helpful the facility was very clean everything look like new and definitely secure the alarms sound loudly if you forget to check in and open you unit! Best experience ever

EMPLOYEE VERY HELPFUL - TOOK TIME AWAY FROM HER SCHEDULE TO GIVE US A TOUR OF THE FACILITY -- THANK YOU -- WE RENTED ON THE SPOT--

Great customer service

Auggy and his team took exceptional care of us during the time we were storing our household goods with them. Thank you all for helping us out!

The staff at your facility there is the friendliest ever, and the facility for storage is the best I've seen even after 20yrs military service and we use storage a lot while serving! Great Experience

Thanks 🙏🏾

Could have been better if they actually took the time to set the electricity timer that wasn’t properly on and missing the ON trigger and after returning to ask for help that never came

Very helpful and polite...nice people.

The Woodlake Uhaul Storage have a good teen, friendly andknowledgeable of the services they provided.

No complaints

Very convenient and great customer service

All management and staff are AMAZING!! This was a big move for me and they made it a smooth transition

Zac was very helpful

Helpful staff and easy move-in and out process. Thanks!!!

Great staff support

This location he’s a lot of great people working here! Augie, Garrett, Ruby ! And a few others that I didn’t get names for . Thanks, Abel

Every body at that locate was very helpful and very professional. Everything went fast and easy. I will be going back to that locate whenever I move again.

Staff at the facility could have been more polite when asked a question.

Delivered as promised..in and out in no time. Thanks for all you do!

Staff was great! Just had to rush due to storage facility hours. Was used to having access til 9pm with Public storage. But the facility is much nicer.

Friendly staff and helpful also. Security and facility is top notch and when we move back would definitely use the location again!

Great service

N/A

Great customer service

It’s just so much you can say about Garrett him alone will make you come back. He made you feel welcomed and was a valued customer no matter how he or small your promblem were

Great job thanks for the help.

Done.

Nice clean center,friendly, professional staff.

.

Great customer service!

Very professional service

Was 1st experience with U-Haul and Storage Facility. Staff knew I was arriving from Albuquerque, NM. They helped me beginning 6/03 and ending 6/24. Special “Thanks!” to Garrett Sharp for his help!

Long haul made easy here when staff are friendly and helpful. Moving in and out of the facility was easy because equipment was working and whole place was nice and clean. Very high class facility.