Customer Reviews for U-Haul Moving & Storage of Woodlands

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Woodlands

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Cindy E. on

Rating:

Very pleased with the location and friendly staff. Thanks so much!

MARIA R. on

Rating:

Customer did not leave a comment.

Jill K. on

Rating:

Great service the guy was super friendly easy drop off

Andrew A. on

Rating:

Scott was a great help getting us situated. Gate had some issues but overall excellent facility and service.

Jacob F. on

Rating:

Customer did not leave a comment.

Lori W. on

Rating:

Customer did not leave a comment.

Matt T. on

Rating:

The worker was knowledgeable and helpful.

Derek R. on

Rating:

Scott Sheridan is the man! I appreciate all the help.

Danielle A. on

Rating:

Customer did not leave a comment.

Alexandra S. on

Rating:

Customer did not leave a comment.

Sidney H. on

Rating:

Nothing

Zhenxian D. on

Rating:

First time rental truck from this location, the man work in the front was “ cold” not friendly, I feel uncomfortable when I been there . I don’t think we will come back to this location again!

Jody M. on

Rating:

Scott was excellent in explaining the process and recommendations per my needs.

Geraldine T. on

Rating:

Each time I’ve rented a moving truck from this location, everything has been great. The staff is professional and make sure my order is correct!

JAMES M. on

Rating:

Great

Carolyn T. on

Rating:

James was VERY RUDE!!! And came across as REJUDICE! He was SO disrespectful I did NOT use this facility. I've tried twice before and I received the same "I don't want you here" tone and gesture. PWT!

max z. on

Rating:

James the store manager knowledgeable informative upfront I gave him The trust of my business

Hal S. on

Rating:

Oil change due message was on. Manager was rude. Used this location many times in the past and previous manager was a lot nicer to work with.

Barbara S. on

Rating:

Very professional and competent service

Nicholas J. on

Rating:

Customer service

John P. on

Rating:

The condition of the equipment was above average. However, the manager on duty was not very friendly and a bit gruff. He did warm up over time. However, it was not a great experience. He did do a great job documenting and making sure equipment was in good order. With a few tweaks to customer service I’d be able to recommend this location to a friend.

Andres Q. on

Rating:

The only issue I had was that the gate didn’t work properly most of the time

Gary M. on

Rating:

Customer did not leave a comment.

OLUFEMI A. on

Rating:

Great guys in here. Scott was friendly and helpful. Would return to this location for future rentals

Cortez I. on

Rating:

Customer did not leave a comment.

Kial R. on

Rating:

Customer did not leave a comment.

Michelle A. on

Rating:

Excellent experience!!

Lucille W. on

Rating:

These are the sweetest, kindest people I've ever meet, I was having a hard time, losing everything my dead son sisters and my mother's things, It broke my heart. They gave me all of my belongings.

Devin K. on

Rating:

Truck has so many dents and dings, that the walk around inspection would’ve taken forever to complete. Instead of wasting my time doing this, I made the decision to purchase the insurance, so I could avoid the hassle of said inspection and the possibility of being harassed at the time of return, should I have not marked/notated every single dent on the truck. Bad business practice for sure.

Scott P. on

Rating:

Very friendly, fast, and efficient. Drop off process went very quickly.

Nam-My L. on

Rating:

Customer did not leave a comment.

Kevin F. on

Rating:

Customer did not leave a comment.

Valschkia D. on

Rating:

I was charged twice for the truck rental and storage rental fee. The holds on my card have not been released and I have not been able to resolve the issue with the District Manager.

trevor S. on

Rating:

James Ites was a pleasure to work with.

gene W. on

Rating:

Customer did not leave a comment.

David F. on

Rating:

Customer did not leave a comment.

Kermit B. on

Rating:

Customer did not leave a comment.

John B. on

Rating:

Customer did not leave a comment.

Kevin R. on

Rating:

James Ite was amazing! Provided great customer service and was extremely helpful. Give that guy a raise ????

Michelle G. on

Rating:

Some slight miscommunication problems, other than that, very pleasant experience.

Barry E. on

Rating:

Customer did not leave a comment.

Carlos B. on

Rating:

The guys who first helped me out was nothing but a jerk. He was rude, said that I didn’t understand things, shouldn’t be disrespectful to people. Scott jumped in and was absolutely amazing!

merc l. on

Rating:

The only issue was the key to the restroom kept being changed making it hard for me to run a business out of the office space.

CHARLES V. on

Rating:

Great job Scott

Grant B. on

Rating:

I wanted to stay! Couldn’t have done better. Best experience with uhual and I have rented at LEAST once a year for 10 years. Thanks whoever you are I wish I could remember your name

Michael S. on

Rating:

Customer did not leave a comment.

JERRY L. on

Rating:

James was most helpful, easy to get setup, explained the facility and got me off and running quickly.

Kathy H. on

Rating:

I am so very glad I moved my storage to this location! I have not found a more professional and helpful staff as I have here at the U-Haul Woodlands location.

Javier M. on

Rating:

Great customer service, James did a great job

Sylvia G. on

Rating:

I leased a warehouse/2 offices but it was extremely filthy when I moved in claimed it was ready..8 weeks later never given access to second office door. James- nice but the closing guy-disrespectful!!

samuel a. on

Rating:

Excellent

allison j. on

Rating:

We want very happy with how things went as far as our property & management goes. Our property was released to a third party by someone there without us receiving a phone

Shawana Y. on

Rating:

James was very nice and provided me excellent customer. He was very organized and this made the entire process move very quickly. I would highly recommend this U-Haul Storage Facility.

CHARLES V. on

Rating:

James is a excellent worker, one of Uhaul’s best employees.

Jaleisha F. on

Rating:

Very helpful

DARRELL R. on

Rating:

No comments

Pete R. on

Rating:

Great staff here at this location. Very friendly and very helpful when you need it!

allison j. on

Rating:

Excellent Service

Jose Z. on

Rating:

Everything perfect

Jacquelyn A. on

Rating:

Thank you guys!

Kathy B. on

Rating:

Very friendly, helpful and knowledgeable staff!

JOANNE V. on

Rating:

😊

Karen C. on

Rating:

Very helpful during flood.

gregory c. on

Rating:

Greg Cullen was to park in space H045, not open another space on TSOA's account.

Pete R. on

Rating:

Everything went smoothly and the customer service was top notch. victor and reashawna were very nice and attentive. Thanks to both of them.

ANDREW D. on

Rating:

None

Jeffery H. on

Rating:

I never received my refund check of over $300 that was promised to me three weeks ago.

Sydney C. on

Rating:

Recommend highly

KATHERINE D. on

Rating:

I had a storage unit there for many years. The staff is so helpful and willing to help any time you need it. I would recommend this facility to friends and family members.

Allison P. on

Rating:

the woman in the office had serious bed hair. They couldn’t confirm IF my box was at that location. 30 minutes later, it was found. However, the bolt had not been removed. Movers did it.

Misti M. on

Rating:

The girl that helped us was great and very informative

REBECCA K. on

Rating:

Auto billing could be vastly improved. Payment should be processed before due date in case there is a credit card issue...I have had fraud several times. Staff was not nice about it.

MICHAEL V. on

Rating:

None

Brett B. on

Rating:

The staff was always very helpful and polite.

Christine B. on

Rating:

Heather is an amazing person and very helpful!

Natalia T. on

Rating:

Excellent service and super clean facility. Keep up the good work!

Roozbeh I. on

Rating:

Theft ! I was rubbed ! Someone broke into my car and U-haul did exactly nothing about it ! Although I had an insurance they told me that the insurance (Which costs $120) would not cover anything!

Megan M. on

Rating:

Yes

PAUL B. on

Rating:

The staff was always helpful. Uhaul went above and beyond to get patrons back in their offices after Hurricane Harvey. I would definitely recommend this facility.

Devin S. on

Rating:

This location God bless you all , wonderful staff , service and just great

TIM M. on

Rating:

Great service and availability. One recommendation, to communicate better regarding available storage for larger truck sizes, available at the alternative uhaul locations vs equipment return location

Randall L. on

Rating:

Everything was great

Paul M. on

Rating:

Very good

doriana M. on

Rating:

Knowledgeable help in the office and in the lot. It was easy to reserve what we wanted and pick it up quickly.

Latisha V. on

Rating:

I was very impressed with the management and all the associates.