Customer Reviews for U-Haul Moving & Storage of Woodlands

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Woodlands

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Stefan M. | First Impressions |
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Customer did not leave a comment.

darrell r. | Overall Experience |
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I had two incidents, one someone broke into rv and just recently someone tried to steal my catalytic convertor, evedently they were spooked off as they started to cut the pipe and left .

Erik V.
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Not charge me for 104miles when I didn't drive that many. Will never use you guys again period.

Ashton G.
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Customer did not leave a comment.

Mary R. | First Impressions |
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Customer did not leave a comment.

Richard P.
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Customer did not leave a comment.

JEREMAYAH JAMES D.
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Customer service was great.

Albert N.
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Nothing. The store clerk was excellent

Lawrence P. | First Impressions |
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Thank James for his help and concern in the help that I was needing at the time and also the help to rico at u-haul of Woodlands

Carl L.
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Customer did not leave a comment.

Netra L.
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Awesome service.

Katrina K. | Overall Experience |
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Customer did not leave a comment.

Paul B. | First Impressions |
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I loved my unit and it was super clean plus the guy at the counter was very nice and attentive.

Paul B.
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They charged me twice for the same equipment. I have been using U-Haul for years now and this is the first time I ever get charged twice. I called several times and they always leave me waiting on hold but nobody ever take my call. I'm very disappointed of this location in general. This has been the first ever absolutely bad experience I have with U-Haul. I may not ever rent a truck or van ever again. I did everything online so I would be easier like it was a few days ago at the location in Veterans Memorial but it took me hours on this location the exact same thing and on top of that ... over charged wow ... never again

Netra L.
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I have no complaints, Ms. Robinesha Lewis, was awesome. I will definitely recommend that location.

Daniel M.
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Everyone was super helpful, friendly and extremely accommodating. Riiko, the general manager was super helpful! Great location!

John L.
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Rhonda was fantastic! She was friendly, professional, and very knowledgeable!

JOSE T.
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Customer did not leave a comment.

RONNY D.
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Customer did not leave a comment.

ALTAIR A.
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The staff is the best. Helpful, they treat you like family. For real, they really do. I am very impressed how friendly, professional and dedicated they are. 100%. These people should not only be running that location, they should be running the whole company.

Kim W.
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The extra things I rented weren't in the van even though I called day before pu to confirm blankets and dolly would be in van. Mgr isn't helpful at all. I was still charged for items that werent in the van. It will take 5-7 days to get my money back that this location stole from me in a push of a button. DO NOT USE THIS LOCATION.

MICHAEL B.
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Customer did not leave a comment.

Bonnie R. | First Impressions |
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Customer did not leave a comment.

SONDRA H.
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The agent was amazing. She was busy yet she multi tasked with three customers at a time. She friendly, fun, yet very professional.. she is a plus to this location. She is outstanding

Altair A.
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Customer did not leave a comment.

Erika R.
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Customer did not leave a comment.

Donna H.
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Customer did not leave a comment.

Yvonne M.
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At one point there was 5 customers in the store and there was only one customer service rep, he was truly amazing and efficient! He ran both computers, got my equipment, assisted the other customer, all with a smile and calming manner. Great job Uhaul !

Susan M.
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Customer did not leave a comment.

DAVID YELDIT W.
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Overcharge my credit card without explanation.

Tammy L.
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Customer did not leave a comment.

ALEX G.
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Customer did not leave a comment.

ALEX G.
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Customer did not leave a comment.

Harold W. | First Impressions |
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Customer did not leave a comment.

Kathy P. | First Impressions |
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Great job and friendly people.

LASHANDA R. | First Impressions |
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Very helpful people they should get 5 stars.

RONALD S.
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Customer did not leave a comment.

Stephanie D.
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Customer did not leave a comment.

Michael S.
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Windshield was splattered with bugs but everything else was fine and the service personal were great

PHILLIP ANDREW M.
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I shouldn't have to give you the same information I gave online.

ROB S.
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Great training must already be in place as I received EXCELLENT customer service! 👏

Michael G.
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Customer did not leave a comment.

Darvania J.
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Perfection. No improvements needed. Thanks Rico!

ORESTES MIGUEL A.
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Customer did not leave a comment.

ORESTES MIGUEL A. | Overall Experience |
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Customer did not leave a comment.

richard D.
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I had to extend my rental. It was very difficult time consuming, and frustrating to get someone on the phone but other than that the service was great and as expected

Madonna S. | Overall Experience |
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Customer did not leave a comment.

Randall G.
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Customer did not leave a comment.

George P. | First Impressions |
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Courtney was real nice very professional and very accommodating highly recommend this facility and her

Dionnedre M.
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Customer did not leave a comment.

Mary B. | First Impressions |
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Robin was great to work with. She’s a keeper. Thanks Robin!

Norberto C.
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Customer did not leave a comment.

Jose P.
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Customer did not leave a comment.

Matthew M.
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Customer did not leave a comment.

Kelsey L.
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Customer did not leave a comment.

phillip H.
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Customer did not leave a comment.

RAFAEL S.
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Great service good staff

Allen D.
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I had reserved my rental for 5p but the location had to change it be between 600p and 630p. A truck was late coming back. While we had the truck it rained and the truck did leak somewhere inside the cargo bed and many of our boxes and suitcases got wet. No damage to our stuff just made it very hard to move boxes without the contents falling out.

Glover L. | First Impressions |
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I was well pleased

Scott C.
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Customer did not leave a comment.

KARA W.
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Customer did not leave a comment.

FAYE ETTA P.
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Why was i charged 90.00. For a van?

KARA W.
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Customer did not leave a comment.

Cody W.
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There wasn't a clear spot to park our UHaul and return it.

Jason C.
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Customer did not leave a comment.

Kristin Q.
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Very easy and efficient . Employees were extremely helpful .

Jennifer L.
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Customer did not leave a comment.

Walker C.
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You need to tell customers the hallway size. The hallway was so narrow, my husband and I could not fit our couch into the storage unit. So we had to call the front desk and get a different one. Christine was so helpful, and allowed us to move our unit to an end of hall o e, so we did not have to pass any sharp corners. It was sooooooo helpful! She was fantastic.

Ashley M.
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Customer did not leave a comment.

Matt S.
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Employees were short staffed, check in was disorganized.

MARY E. | Overall Experience |
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Excelent service. Thanks for help me

MAXWELL O.
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All staff members and Manager were very helpful and friendly

JERRY WAYNE S.
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Customer did not leave a comment.

omar O.
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I did not want the insurance, the second the girl saw I declined it, she took over on her computer and finished the contract and included it

cynara p. | Overall Experience |
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Customer did not leave a comment.

Anthony B.
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System speed and employee knowledge of equipment

Karla H. | First Impressions |
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Climate control is a little hot. Please fix air.

MARY E.
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Courtney and the Manager Riko, thanks for your help!

David A.
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Just do in person checkin. The online one is more complicated than its worth.

JOSHUA J.
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Worker is rude

BIDDEL T. | Overall Experience |
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Customer did not leave a comment.

Rajan K.
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The pick up was a breeze. But the drop off was disappointing because of the attitude of the agent. The agent took the keys from me didn't say a word and kept me waiting for 30 minutes until I went and asked if all ok at which time I was told yes all ok. I have rarely felt so badly treated by a business.

ASHLEY E.
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Customer did not leave a comment.

Andrew L.
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I made my reservation online to just go and get my rental truck. A girl was cleaning the truck when we got there waited over 15 minutes for the truck I reserve that morning hours in advance so I wouldn't have to wait but still did. I pick the 24/7 self one but still had to go inside and make contact with the other girl in there

David D.
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Customer did not leave a comment.

JASON F. | Overall Experience |
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I never even rented a storage with this place. I have Called and told you Multiple times. The manager insists I did but I’ve never even been on property one time. Seriously annoying

Lawrence S.
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Excellent drop off experience.

David D.
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Customer did not leave a comment.

yein l. | Overall Experience |
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Customer did not leave a comment.

Brad J. | First Impressions |
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The staff was extremely helpful as I completed by move from San Diego to Texas! Everything was perfect!

Scott K. | Overall Experience |
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Customer did not leave a comment.

MONIQUE D.
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Our service person was very helpful and Professional!

Uniqua S.
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The location and customer service was great. The only thing I had a problem with is that I did not drive 40 miles and was charged for 40 miles. My apartment is 4 minutes from the uhaul locations. I went to the apartment and back to the uhaul for storage so there's absolutely no way I drove 40 miles because I didn't go anywhere else in the truck.

Chad R.
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Customer did not leave a comment.

Deb M.
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Customer did not leave a comment.

Jason C.
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Tatyana and Ava were both very nice and professional! Van was new and got the job done. 3 stars because my moving blankets were not in the truck like I had ordered, and I found the mobile/express process to be very slow - still took approximately 20 min after I arrived to the location. Would return if I needed a Uhaul, but would double check everything.

Tre' P.
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Great personalities and very helpful in store. Almost like new friends!

JOHN EDWARD B. | Overall Experience |
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Customer did not leave a comment.

donna l. | Overall Experience |
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Customer did not leave a comment.

David M.
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Customer did not leave a comment.

David L. | First Impressions |
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Customer did not leave a comment.

Randy B. | Overall Experience |
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Never using uhaul for anything ever again

Kimberly D. | Overall Experience |
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Best group of people for these needs. Always polite and helpful. Very safe and secure environment.

Joshua R.
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Owner was amazing, so accommodating!

Dustin S.
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This is the second time I've had issues with getting the keys for the rental. I will not be using UHaul in the future...

TALIAH M.
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Customer did not leave a comment.

Randy C.
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Customer did not leave a comment.

David G.
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The woman working the counter was very nice. She was friendly and chatty. She made us feel much more comfortable about renting a shared van during a pandemic. She deserves some sort of recognition for sure! My receipt, says Robinisha Lewis- not sure this is here but there was only one woman there.

JODY E.
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Customer did not leave a comment.

Philip M.
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The A/C did not cool very good the Temperature outside was 87 degrees I can't imagine what it would be like when it really gets hot this summer

Joshua F.
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Customer did not leave a comment.

Tonya H.
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Customer did not leave a comment.

Maris B.
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James and his staff were fantastic; most customer friendly rental I've ever experienced. Highly recommend this manager and his crew.

Ron M.
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Customer did not leave a comment.

Samantha S.
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Customer did not leave a comment.

Ron M.
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Customer did not leave a comment.

Brandon W.
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I still was charged for a utility dolly when I never received one for my move.

Terry H.
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Customer did not leave a comment.

peter d. | First Impressions |
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Great customer service and pricing. They had exactly what my wife and I needed and at an unbeatable price.

Leonora S.
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Everything was wonderful. James treated us very well I would definitely recommend this U-Haul.

Mark S.
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Great service all around.

augusto f. | Overall Experience |
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Everything was great except for the price. I was able to get the same size unit across the street for $98.00 less a month!!

Jessica H.
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Customer did not leave a comment.

Cody D.
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Customer did not leave a comment.

Sandra B.
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Customer did not leave a comment.

DANA D. | First Impressions |
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Customer did not leave a comment.

Crystal A.
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N/A

lee L.
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The U-Haul Customer Service Rep. that I spoke with and also James/Location Mgr. were very professional, courteous and helpful. Excellent customer service from beginning to end.

Linda I. | First Impressions |
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James was exceptional!!! My sister and I were having a hard time bc my nephew just passed away and nobody got to say goodbye. We suddenly needed to move the personal contents from his house with almost no time to prepare. We kept having to change return times for the uhaul and honestly had almost no help moving. James was so empathetic and accommodating. He was so sweet that we cried out of appreciation rather than grief for the first time in days. His kindness was what we needed at such a difficult time, and the service was terrific. God must have guided us to his location so we would be treated so well!

Elvin S.
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James was friendly and helpful.

Mercedes G.
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We were greeted with odor of cigarette smell in building. I made reservation 4-5 prior to pick up and was not told about unavailability of furniture dolly until i came in person day of pickup. Which changed the whole dynamic of my move. Lots of heavy lifting . Gentlemen was not very friendly, and did not bother to make my experience better or right. As a customer did not feel valued. I will be taking my business elsewhere and would not recommend U-Haul again. Or this location !

Tyrick A.
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Associate was very rude. Has no customer service edicate. Needs basic training on how to talk to customers.

jay c. | Overall Experience |
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James is honest, straight-forward and customer-centric employee.

Gloria B. | First Impressions |
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Customer did not leave a comment.

Scott N. | Overall Experience |
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James was very attentive and easy to work with. He understands customer service. I enjoyed my experience with his location. I previously had a terrible one last year at 9411 1960. He was awful!

Chukwunenye A. | Overall Experience |
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Need to improve on closing account when someone remove/move their property out of the facility instead of leaving it active for the system to see it as a recurring payment.

juan g. | First Impressions |
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Staff was helpful and friendly

Sydney C. | Overall Experience |
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Excellent facility

CHRISTINE L. | Overall Experience |
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Always Great Service!

francine f. | First Impressions |
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Efficient services. They are really helpful.

Constance F. | Overall Experience |
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Nice Facility

Julian s. | Overall Experience |
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Continued mistakes in billing. Camper trailer got STOLEN from site!!!!! Has been 5 days and still have not gotten video of incident to give to police.

max z. | Overall Experience |
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James he’s not only a great manager he is an excellent businessman Because he care ...! . Thank you James I will always recommend u-Haul To all my friends and customers

Chukwunenye A. | First Impressions |
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James is such a great guy and very helpful

Cindy E. | Overall Experience |
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Outstanding!!!! We will be back for sure!!! We are traveling so we didn’t need the space anymore. When we return to the area we will store it there again. Super friendly and professional. Thank you

assyria r. | First Impressions |
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Both men that work there are great, made it quick and easy to get the right size storage and a packtruck. Got a very great deal and Couldn’t be more pleased where I left my furniture. Thank you!

Cindy E. | First Impressions |
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Very pleased with the location and friendly staff. Thanks so much!

Andrew A. | Overall Experience |
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Scott was a great help getting us situated. Gate had some issues but overall excellent facility and service.

Jody M. | First Impressions |
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Scott was excellent in explaining the process and recommendations per my needs.

JAMES M. | Overall Experience |
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Great

Carolyn T. | Overall Experience |
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James was VERY RUDE!!! And came across as REJUDICE! He was SO disrespectful I did NOT use this facility. I've tried twice before and I received the same "I don't want you here" tone and gesture. PWT!

max z. | First Impressions |
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James the store manager knowledgeable informative upfront I gave him The trust of my business

Andres Q. | Overall Experience |
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The only issue I had was that the gate didn’t work properly most of the time

Michelle A. | Overall Experience |
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Excellent experience!!

Lucille W. | Overall Experience |
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These are the sweetest, kindest people I've ever meet, I was having a hard time, losing everything my dead son sisters and my mother's things, It broke my heart. They gave me all of my belongings.

Valschkia D. | First Impressions |
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I was charged twice for the truck rental and storage rental fee. The holds on my card have not been released and I have not been able to resolve the issue with the District Manager.

Michelle G. | Overall Experience |
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Some slight miscommunication problems, other than that, very pleasant experience.

Carlos B. | First Impressions |
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The guys who first helped me out was nothing but a jerk. He was rude, said that I didn’t understand things, shouldn’t be disrespectful to people. Scott jumped in and was absolutely amazing!

merc l. | Overall Experience |
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The only issue was the key to the restroom kept being changed making it hard for me to run a business out of the office space.

CHARLES V. | Overall Experience |
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Great job Scott

JUAN M. | First Impressions |
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James was most helpful, easy to get setup, explained the facility and got me off and running quickly.

Kathy H. | Overall Experience |
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I am so very glad I moved my storage to this location! I have not found a more professional and helpful staff as I have here at the U-Haul Woodlands location.

Javier M. | First Impressions |
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Great customer service, James did a great job

Sylvia G. | Overall Experience |
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I leased a warehouse/2 offices but it was extremely filthy when I moved in claimed it was ready..8 weeks later never given access to second office door. James- nice but the closing guy-disrespectful!!

samuel a. | Overall Experience |
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Excellent

allison j. | Overall Experience |
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We want very happy with how things went as far as our property & management goes. Our property was released to a third party by someone there without us receiving a phone

Shawana Y. | First Impressions |
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James was very nice and provided me excellent customer. He was very organized and this made the entire process move very quickly. I would highly recommend this U-Haul Storage Facility.

CHARLES V. | First Impressions |
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James is a excellent worker, one of Uhaul’s best employees.

Jaleisha F. | First Impressions |
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Very helpful

DARRELL R. | Overall Experience |
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No comments

Pete R. | Overall Experience |
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Great staff here at this location. Very friendly and very helpful when you need it!

allison j. | First Impressions |
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Excellent Service

Jose Z. | Overall Experience |
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Everything perfect

Jacquelyn A. | Overall Experience |
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Thank you guys!

Kathy B. | First Impressions |
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Very friendly, helpful and knowledgeable staff!

JOANNE V. | Overall Experience |
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😊

Karen C. | Overall Experience |
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Very helpful during flood.

gregory c. | First Impressions |
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Greg Cullen was to park in space H045, not open another space on TSOA's account.

Pete R. | First Impressions |
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Everything went smoothly and the customer service was top notch. victor and reashawna were very nice and attentive. Thanks to both of them.

ANDREW D. | Overall Experience |
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None

Jeffery H. | Overall Experience |
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I never received my refund check of over $300 that was promised to me three weeks ago.

Sydney C. | Overall Experience |
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Recommend highly

KATHERINE D. | Overall Experience |
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I had a storage unit there for many years. The staff is so helpful and willing to help any time you need it. I would recommend this facility to friends and family members.

Allison P. | Overall Experience |
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the woman in the office had serious bed hair. They couldn’t confirm IF my box was at that location. 30 minutes later, it was found. However, the bolt had not been removed. Movers did it.

Misti M. | Overall Experience |
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The girl that helped us was great and very informative

REBECCA K. | Overall Experience |
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Auto billing could be vastly improved. Payment should be processed before due date in case there is a credit card issue...I have had fraud several times. Staff was not nice about it.

MICHAEL V. | Overall Experience |
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None

Brett B. | Overall Experience |
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The staff was always very helpful and polite.

Christine B. | Overall Experience |
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Heather is an amazing person and very helpful!

Natalia T. | Overall Experience |
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Excellent service and super clean facility. Keep up the good work!

Roozbeh I. | Overall Experience |
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Theft ! I was rubbed ! Someone broke into my car and U-haul did exactly nothing about it ! Although I had an insurance they told me that the insurance (Which costs $120) would not cover anything!

Megan M. | Overall Experience |
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Yes

PAUL B. | Overall Experience |
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The staff was always helpful. Uhaul went above and beyond to get patrons back in their offices after Hurricane Harvey. I would definitely recommend this facility.

Devin S. | Overall Experience |
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This location God bless you all , wonderful staff , service and just great

TIM M. | Overall Experience |
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Great service and availability. One recommendation, to communicate better regarding available storage for larger truck sizes, available at the alternative uhaul locations vs equipment return location

Randall L. | Overall Experience |
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Everything was great

Paul M. | Overall Experience |
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Very good

doriana M. | Overall Experience |
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Knowledgeable help in the office and in the lot. It was easy to reserve what we wanted and pick it up quickly.

Latisha V. | Overall Experience |
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I was very impressed with the management and all the associates.

No reviews have been submitted for this location.

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