Customer did not leave a comment.Christopher O. | First Impressions
U-Haul Moving & Storage of Woodlands
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.rodney l. | First Impressions
Customer did not leave a comment.Angelie A.
Customer did not leave a comment.Sean D.
Robinesha and manager RIck were very helpful and accomodating during a very stressful move. Can't thank them enough!HITOMI P.
Customer did not leave a comment.Sander K.
When we arrived to store the RV in our allotted space, another RV was in it. We had to park on the side of the facility until the wrong RV can be moved. It is still not in its assigned space. Hoping this gets resolved soon.Theresa D. | First Impressions
The lady take care me goodELMER B.
Customer did not leave a comment.jesse e. | Overall Experience
Took them over an hour and a half to locate the truck and it's key. Unacceptable. I had to walk around in the back just searching for it because the employees have up.Nicholas B.
Customer did not leave a comment.todd s. | First Impressions
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Gary W.
Customer did not leave a comment.Renee B.
Customer did not leave a comment.LASHONDA T H.
Can't think of anyElton D.
100% excellence rating for EVERYTHING at the pick up location. If I had to rent another UHaul, I hope that every place operates the way this location did.Cody B.
Customer did not leave a comment.Stefan M. | First Impressions
I had two incidents, one someone broke into rv and just recently someone tried to steal my catalytic convertor, evedently they were spooked off as they started to cut the pipe and left .darrell r. | Overall Experience
Not charge me for 104miles when I didn't drive that many. Will never use you guys again period.Erik V.
Customer did not leave a comment.Ashton G.
Customer did not leave a comment.Mary R. | First Impressions
Customer did not leave a comment.Richard P.
Customer service was great.JEREMAYAH JAMES D.
Nothing. The store clerk was excellentAlbert N.
Thank James for his help and concern in the help that I was needing at the time and also the help to rico at u-haul of WoodlandsLawrence P. | First Impressions
Customer did not leave a comment.Carl L.
Awesome service.Netra L.
Customer did not leave a comment.Katrina K. | Overall Experience
I loved my unit and it was super clean plus the guy at the counter was very nice and attentive.Paul B. | First Impressions
They charged me twice for the same equipment. I have been using U-Haul for years now and this is the first time I ever get charged twice. I called several times and they always leave me waiting on hold but nobody ever take my call. I'm very disappointed of this location in general. This has been the first ever absolutely bad experience I have with U-Haul. I may not ever rent a truck or van ever again. I did everything online so I would be easier like it was a few days ago at the location in Veterans Memorial but it took me hours on this location the exact same thing and on top of that ... over charged wow ... never againPaul B.
I have no complaints, Ms. Robinesha Lewis, was awesome. I will definitely recommend that location.Netra L.
Everyone was super helpful, friendly and extremely accommodating. Riiko, the general manager was super helpful! Great location!Daniel M.
Rhonda was fantastic! She was friendly, professional, and very knowledgeable!John L.
Customer did not leave a comment.JOSE T.
Customer did not leave a comment.RONNY D.
The staff is the best. Helpful, they treat you like family. For real, they really do. I am very impressed how friendly, professional and dedicated they are. 100%. These people should not only be running that location, they should be running the whole company.ALTAIR A.
The extra things I rented weren't in the van even though I called day before pu to confirm blankets and dolly would be in van. Mgr isn't helpful at all. I was still charged for items that werent in the van. It will take 5-7 days to get my money back that this location stole from me in a push of a button. DO NOT USE THIS LOCATION.Kim W.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.Bonnie R. | First Impressions
The agent was amazing. She was busy yet she multi tasked with three customers at a time. She friendly, fun, yet very professional.. she is a plus to this location. She is outstandingSONDRA H.
Customer did not leave a comment.Altair A.
Customer did not leave a comment.Erika R.
Customer did not leave a comment.Donna H.
At one point there was 5 customers in the store and there was only one customer service rep, he was truly amazing and efficient! He ran both computers, got my equipment, assisted the other customer, all with a smile and calming manner. Great job Uhaul !Yvonne M.
Customer did not leave a comment.Susan M.
Overcharge my credit card without explanation.DAVID YELDIT W.
Customer did not leave a comment.Tammy L.
Customer did not leave a comment.ALEX G.
Customer did not leave a comment.ALEX G.
Customer did not leave a comment.Harold W. | First Impressions
Great job and friendly people.Kathy P. | First Impressions
Very helpful people they should get 5 stars.LASHANDA R. | First Impressions
Customer did not leave a comment.RONALD S.
Customer did not leave a comment.Stephanie D.
Windshield was splattered with bugs but everything else was fine and the service personal were greatMichael S.
I shouldn't have to give you the same information I gave online.PHILLIP ANDREW M.
Great training must already be in place as I received EXCELLENT customer service! ðŸ‘ROB S.
Customer did not leave a comment.Michael G.
Perfection. No improvements needed. Thanks Rico!Darvania J.
Customer did not leave a comment.ORESTES MIGUEL A.
Customer did not leave a comment.ORESTES MIGUEL A. | Overall Experience
I had to extend my rental. It was very difficult time consuming, and frustrating to get someone on the phone but other than that the service was great and as expectedrichard D.
Customer did not leave a comment.Madonna S. | Overall Experience
Customer did not leave a comment.Randall G.
Courtney was real nice very professional and very accommodating highly recommend this facility and herGeorge P. | First Impressions
Customer did not leave a comment.Dionnedre M.
Robin was great to work with. She’s a keeper. Thanks Robin!Mary B. | First Impressions
Customer did not leave a comment.Norberto C.
Customer did not leave a comment.Jose P.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.Kelsey L.
Customer did not leave a comment.phillip H.
Great service good staffRAFAEL S.
I had reserved my rental for 5p but the location had to change it be between 600p and 630p. A truck was late coming back. While we had the truck it rained and the truck did leak somewhere inside the cargo bed and many of our boxes and suitcases got wet. No damage to our stuff just made it very hard to move boxes without the contents falling out.Allen D.
I was well pleasedGlover L. | First Impressions
Customer did not leave a comment.Scott C.
Customer did not leave a comment.KARA W.
Why was i charged 90.00. For a van?FAYE ETTA P.
Customer did not leave a comment.KARA W.
There wasn't a clear spot to park our UHaul and return it.Cody W.
Customer did not leave a comment.Jason C.
Very easy and efficient . Employees were extremely helpful .Kristin Q.
Customer did not leave a comment.Jennifer L.
You need to tell customers the hallway size. The hallway was so narrow, my husband and I could not fit our couch into the storage unit. So we had to call the front desk and get a different one. Christine was so helpful, and allowed us to move our unit to an end of hall o e, so we did not have to pass any sharp corners. It was sooooooo helpful! She was fantastic.Walker C.
Customer did not leave a comment.Ashley M.
Employees were short staffed, check in was disorganized.Matt S.
Excelent service. Thanks for help meMARY E. | Overall Experience
All staff members and Manager were very helpful and friendlyMAXWELL O.
Customer did not leave a comment.JERRY WAYNE S.
I did not want the insurance, the second the girl saw I declined it, she took over on her computer and finished the contract and included itomar O.
Customer did not leave a comment.cynara p. | Overall Experience
System speed and employee knowledge of equipmentAnthony B.
Climate control is a little hot. Please fix air.Karla H. | First Impressions
Courtney and the Manager Riko, thanks for your help!MARY E.
Just do in person checkin. The online one is more complicated than its worth.David A.
Worker is rudeJOSHUA J.
Customer did not leave a comment.BIDDEL T. | Overall Experience
The pick up was a breeze. But the drop off was disappointing because of the attitude of the agent. The agent took the keys from me didn't say a word and kept me waiting for 30 minutes until I went and asked if all ok at which time I was told yes all ok. I have rarely felt so badly treated by a business.Rajan K.
Customer did not leave a comment.ASHLEY E.
I made my reservation online to just go and get my rental truck. A girl was cleaning the truck when we got there waited over 15 minutes for the truck I reserve that morning hours in advance so I wouldn't have to wait but still did. I pick the 24/7 self one but still had to go inside and make contact with the other girl in thereAndrew L.
Customer did not leave a comment.David D.
I never even rented a storage with this place. I have Called and told you Multiple times. The manager insists I did but I’ve never even been on property one time. Seriously annoyingJASON F. | Overall Experience
Excellent drop off experience.Lawrence S.
Customer did not leave a comment.David D.
Customer did not leave a comment.yein l. | Overall Experience
The staff was extremely helpful as I completed by move from San Diego to Texas! Everything was perfect!Brad J. | First Impressions
Customer did not leave a comment.Scott K. | Overall Experience
Our service person was very helpful and Professional!MONIQUE D.
The location and customer service was great. The only thing I had a problem with is that I did not drive 40 miles and was charged for 40 miles. My apartment is 4 minutes from the uhaul locations. I went to the apartment and back to the uhaul for storage so there's absolutely no way I drove 40 miles because I didn't go anywhere else in the truck.Uniqua S.
Customer did not leave a comment.Chad R.
Customer did not leave a comment.Deb M.
Tatyana and Ava were both very nice and professional! Van was new and got the job done. 3 stars because my moving blankets were not in the truck like I had ordered, and I found the mobile/express process to be very slow - still took approximately 20 min after I arrived to the location. Would return if I needed a Uhaul, but would double check everything.Jason C.
Great personalities and very helpful in store. Almost like new friends!Tre' P.
Customer did not leave a comment.JOHN EDWARD B. | Overall Experience
Customer did not leave a comment.donna l. | Overall Experience
Customer did not leave a comment.David M.
Customer did not leave a comment.David L. | First Impressions
Never using uhaul for anything ever againRandy B. | Overall Experience
Best group of people for these needs. Always polite and helpful. Very safe and secure environment.Kimberly D. | Overall Experience
Owner was amazing, so accommodating!Joshua R.
This is the second time I've had issues with getting the keys for the rental. I will not be using UHaul in the future...Dustin S.
Customer did not leave a comment.TALIAH M.
Customer did not leave a comment.Randy C.
The woman working the counter was very nice. She was friendly and chatty. She made us feel much more comfortable about renting a shared van during a pandemic. She deserves some sort of recognition for sure! My receipt, says Robinisha Lewis- not sure this is here but there was only one woman there.David G.
Customer did not leave a comment.JODY E.
The A/C did not cool very good the Temperature outside was 87 degrees I can't imagine what it would be like when it really gets hot this summerPhilip M.
Customer did not leave a comment.Joshua F.
Customer did not leave a comment.Tonya H.
James and his staff were fantastic; most customer friendly rental I've ever experienced. Highly recommend this manager and his crew.Maris B.
Customer did not leave a comment.Ron M.
Customer did not leave a comment.Samantha S.
Customer did not leave a comment.Ron M.
Great customer service and pricing. They had exactly what my wife and I needed and at an unbeatable price.peter d. | First Impressions
Everything was great except for the price. I was able to get the same size unit across the street for $98.00 less a month!!augusto f. | Overall Experience
Customer did not leave a comment.DANA D. | First Impressions
James was exceptional!!! My sister and I were having a hard time bc my nephew just passed away and nobody got to say goodbye. We suddenly needed to move the personal contents from his house with almost no time to prepare. We kept having to change return times for the uhaul and honestly had almost no help moving. James was so empathetic and accommodating. He was so sweet that we cried out of appreciation rather than grief for the first time in days. His kindness was what we needed at such a difficult time, and the service was terrific. God must have guided us to his location so we would be treated so well!Linda I. | First Impressions
James is honest, straight-forward and customer-centric employee.jay c. | Overall Experience
Customer did not leave a comment.Gloria B. | First Impressions
James was very attentive and easy to work with. He understands customer service. I enjoyed my experience with his location. I previously had a terrible one last year at 9411 1960. He was awful!Scott N. | Overall Experience
Need to improve on closing account when someone remove/move their property out of the facility instead of leaving it active for the system to see it as a recurring payment.Chukwunenye A. | Overall Experience
Staff was helpful and friendlyjuan g. | First Impressions
Excellent facilitySydney C. | Overall Experience
Always Great Service!CHRISTINE L. | Overall Experience
Efficient services. They are really helpful.francine f. | First Impressions
Nice FacilityConstance F. | Overall Experience
Continued mistakes in billing. Camper trailer got STOLEN from site!!!!! Has been 5 days and still have not gotten video of incident to give to police.Julian s. | Overall Experience
James he’s not only a great manager he is an excellent businessman Because he care ...! . Thank you James I will always recommend u-Haul To all my friends and customersmax z. | Overall Experience
James is such a great guy and very helpfulChukwunenye A. | First Impressions
Outstanding!!!! We will be back for sure!!! We are traveling so we didn’t need the space anymore. When we return to the area we will store it there again. Super friendly and professional. Thank youCindy E. | Overall Experience
Both men that work there are great, made it quick and easy to get the right size storage and a packtruck. Got a very great deal and Couldn’t be more pleased where I left my furniture. Thank you!assyria r. | First Impressions
Very pleased with the location and friendly staff. Thanks so much!Cindy E. | First Impressions
Scott was a great help getting us situated. Gate had some issues but overall excellent facility and service.Andrew A. | Overall Experience
Scott was excellent in explaining the process and recommendations per my needs.Jody M. | First Impressions
GreatJAMES M. | Overall Experience
James was VERY RUDE!!! And came across as REJUDICE! He was SO disrespectful I did NOT use this facility. I've tried twice before and I received the same "I don't want you here" tone and gesture. PWT!Carolyn T. | Overall Experience
James the store manager knowledgeable informative upfront I gave him The trust of my businessmax z. | First Impressions
The only issue I had was that the gate didn’t work properly most of the timeAndres Q. | Overall Experience
Excellent experience!!Michelle A. | Overall Experience
These are the sweetest, kindest people I've ever meet, I was having a hard time, losing everything my dead son sisters and my mother's things, It broke my heart. They gave me all of my belongings.Lucille W. | Overall Experience
I was charged twice for the truck rental and storage rental fee. The holds on my card have not been released and I have not been able to resolve the issue with the District Manager.Valschkia D. | First Impressions
Some slight miscommunication problems, other than that, very pleasant experience.Michelle G. | Overall Experience
The guys who first helped me out was nothing but a jerk. He was rude, said that I didn’t understand things, shouldn’t be disrespectful to people. Scott jumped in and was absolutely amazing!Carlos B. | First Impressions
The only issue was the key to the restroom kept being changed making it hard for me to run a business out of the office space.merc l. | Overall Experience
Great job ScottCHARLES V. | Overall Experience
James was most helpful, easy to get setup, explained the facility and got me off and running quickly.JUAN M. | First Impressions
I am so very glad I moved my storage to this location! I have not found a more professional and helpful staff as I have here at the U-Haul Woodlands location.Kathy H. | Overall Experience
Great customer service, James did a great jobJavier M. | First Impressions
I leased a warehouse/2 offices but it was extremely filthy when I moved in claimed it was ready..8 weeks later never given access to second office door. James- nice but the closing guy-disrespectful!!Sylvia G. | Overall Experience
Excellentsamuel a. | Overall Experience
We want very happy with how things went as far as our property & management goes. Our property was released to a third party by someone there without us receiving a phoneallison j. | Overall Experience
James was very nice and provided me excellent customer. He was very organized and this made the entire process move very quickly. I would highly recommend this U-Haul Storage Facility.Shawana Y. | First Impressions
James is a excellent worker, one of Uhaul’s best employees.CHARLES V. | First Impressions
Very helpfulJaleisha F. | First Impressions
No commentsDARRELL R. | Overall Experience
Great staff here at this location. Very friendly and very helpful when you need it!Pete R. | Overall Experience
Excellent Serviceallison j. | First Impressions
Everything perfectJose Z. | Overall Experience
Thank you guys!Jacquelyn A. | Overall Experience
Very friendly, helpful and knowledgeable staff!Kathy B. | First Impressions
😊JOANNE V. | Overall Experience
Very helpful during flood.Karen C. | Overall Experience
Greg Cullen was to park in space H045, not open another space on TSOA's account.gregory c. | First Impressions
Everything went smoothly and the customer service was top notch. victor and reashawna were very nice and attentive. Thanks to both of them.Pete R. | First Impressions
NoneANDREW D. | Overall Experience
I never received my refund check of over $300 that was promised to me three weeks ago.Jeffery H. | Overall Experience
Recommend highlySydney C. | Overall Experience
I had a storage unit there for many years. The staff is so helpful and willing to help any time you need it. I would recommend this facility to friends and family members.KATHERINE D. | Overall Experience
the woman in the office had serious bed hair. They couldn’t confirm IF my box was at that location. 30 minutes later, it was found. However, the bolt had not been removed. Movers did it.Allison P. | Overall Experience
The girl that helped us was great and very informativeMisti M. | Overall Experience
Auto billing could be vastly improved. Payment should be processed before due date in case there is a credit card issue...I have had fraud several times. Staff was not nice about it.REBECCA K. | Overall Experience
NoneMICHAEL V. | Overall Experience
The staff was always very helpful and polite.Brett B. | Overall Experience
Heather is an amazing person and very helpful!Christine B. | Overall Experience
Excellent service and super clean facility. Keep up the good work!Natalia T. | Overall Experience
Theft ! I was rubbed ! Someone broke into my car and U-haul did exactly nothing about it ! Although I had an insurance they told me that the insurance (Which costs $120) would not cover anything!Roozbeh I. | Overall Experience
YesMegan M. | Overall Experience
The staff was always helpful. Uhaul went above and beyond to get patrons back in their offices after Hurricane Harvey. I would definitely recommend this facility.PAUL B. | Overall Experience
This location God bless you all , wonderful staff , service and just greatDevin S. | Overall Experience
Great service and availability. One recommendation, to communicate better regarding available storage for larger truck sizes, available at the alternative uhaul locations vs equipment return locationTIM M. | Overall Experience
Everything was greatRandall L. | Overall Experience
Very goodPaul M. | Overall Experience
Knowledgeable help in the office and in the lot. It was easy to reserve what we wanted and pick it up quickly.doriana M. | Overall Experience
I was very impressed with the management and all the associates.Latisha V. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!