Customer Reviews for U-Haul Moving & Storage of Woodmere
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Woodmere
sherry w. on
The people in the U-Haul were wonderful, so very helpful and kind. I would recommend this U haul place to anyone. Keep up the good work. Kindness go along way.
Linda H. on
Very good Jimmy & Linda Henderson
david k. on
The man who initiated this transaction, his location is on Mt. Miegs in MGM AL. Stephen was so efficient and very kind. He took care of where we would pup up the truck. All paperwork was complete! An easy transaction. Thank you Stephen! David and Susan Khoury
paul g. on
Superior customer service ! Spotless vehicle, no hidden charges. Whatever you may need for moving is available here.
Don R. on
EZ in and EZ out.
eddie W. on
The site--the personnel were all great. 5 stars.
apri j. on
I was charged for equipment I didn't use and for gas that I already put in the truck before drop off. I would recommend the after hours drop off to check everything accurately, as of now I'm waiting on my money to be refunded back on my card which has been over 24hrs and I was told it would be released immediately.
MECHELL N. on
The csr was very professional. He was getting the customers in and out. Very warming and caring individual
Christopher B. on
The Emma. Who helped me get the trailer set up did a wonderful job. She was very knowledgeable and helpful. She is truly an asset to that store.
Kisha U. on
The customer service representative was very hospitable and professional. The general manager was horrible and appeared to be racist. If that particular general manager remains at any location, I will never do business with Uhaul again..
George A. on
I was charged for fuel that I paid for
TAMISHA F. on
I will never do business with this location. Nor u-haul ever again
ouida H. on
Truck in very good condition. Staff courteous when return...not so on pickup!
CHARLES T. on
Training for frontend employees!
lee w. on
UHaul is a joke! I had scheduled to pick up at two different locations. The 1st was sending me 45 min out of the way to even pick up the truck and the 2nd on Ann Street no one was even there nor would they answer the phone. Once we found the location on Eastern Blvd through Google I had to pitch a fit to even get a truck. Then the rep booked it as in town rental rather than me returning the truck to my home town 92 miles away we had to return the truck back to Montgomery charging me an extra $70 for over mileage rate. This is RIDICULOUS!!!! I WILL NOT be using UHAUL again!!!
Dewey L. on
The lady working the desk could be a little less rude
Kyle O. on
Keep up the excellent, friendly service. The staff was helpful and friendly...knew what I needed...rental trailer was ready/clean/well maintained when I arrived. Great experience.
James C. on
Had to pick up the truck at another location. During my trip the service vehicle light came on which added more stress to the 1300 mile trip.
lester b. on
Better customer service while showing sensitivity and professionalism. I was charged for a dozen furniture pads, while giving six. I was charged $175 for equipment substitution for reason l don't understand. I returned the truck within 2 days of dispatch, but the account indicates a balance. In addition, it appeared that it took a uhaul representativ more than 4 hours to dispatch a truck to me. This experience was below average. My reservation was made May 22, 2019. The pickup was changed from you one location to another for reason not clear. When I called to confirm pickup at the 4243 Inn South Ave., Montgomery, AL, 8:00 A.M. I was told come at 11:00 A.M. instead. The experience was actually very poorly.
Maurice H. on
Reduce the online mobile pickup time.
Deanne C. on
When I reserved storage space with an agent over the phone I was given inaccurate information about the size of the unit. Because of this I was forced in getting two units which will be costly to me.
Douglas T. on
Staff were very helpful, friendly and courteous. I highly recommend this location.
Lawrence C. on
keep up a good job
Kevin W. on
Not charge someone for another day because the person who checks in the vehicles decides to do their job late. If I'm there before time and they check it in 20mins after getting the keys why should I pay extra for it? Also send the receipts on time I noticed the extra charge from the bank then the receipt comes over 2hrs later.
THOMAS S. on
We rented a truck and it didnt have any air conditioning and it was 90 degrees. It was a horrible experience
Charles M. on
Candice goes above and beyond for each and every customer. One of the best experience I’ve had with U-Haul and bring in college I’ve had plenty
STEPHEN S. on
Customer service care was excellent and all the staff was very helpful
MIKE P. on
Everyone was so nice. Yes I will use you again.
Caroline S. on
Nothing! Great service
Sandy A. on
1. I used a pick up truck before to haul a lot of dirt. This time - same thing- I hauled a load of dirt and This time I got charged a cleaning fee. Yes there was dirt in the bed of the truck - that’s why I need to borrow the truck (I told them what i needed the truck for and no one said a thing). First time - I told them same thing - guy says no issues -‘haul what you want. THATS WHY I RENTED THE TRUCK. AnyWay - person at store was not helpful at all. I tried to express check in - when I arrived and asked her if I could express check in - she said we don’t have express check in here. Very unhelpful from the start. FINALLY- when I received my receipt via email yesterday and sent and email questioning the charge —- NO REURN ANSWER YET. I called the store which I guessed transferred me to corporate - and I asked to speak to Mgr of store — person said they would have Mgr call me back. NO CALL BACK. SO-yeah-ID SAY YOU HAVE LOST A CUSTOMER AND I WILL ALSO SNARE MY EXPERIENCE WIRH THEM. Besides the cleaning fee - UHAUL- you failed miserably in the communication and customer service piece. I’d paid the $25 if things were handled appropriately.
Jack T. on
Don't know what could have been any better ?
Farron J. on
The person that checked me in was on his cell phone the entire time!!! He had his ears buds in so he forgot to give me my boxes and tape. After completing the reservation he gave me the keys and told me to find the truck outside!!!
Don R. on
One of, if not the best renting experiences i’ve ever had. A clean, nice, friendly, helpful and efficiently ran location.
patrick s. on
great company
Nick A. on
Not to include the dolly unless the customer wants one. It was in my way and I had to move it off the truck and was charged for it. I had 2 moving dollies and my own dolly. I have not yet gotten my emailed receipt either. They did not check it in with me. I waited for them outside as the sign said too and had to go in. Once inside I was told to leave the key in the truck and I have not heard back from them since. No idea what my final bill is.
Mayadees R. on
Our first time renting storage space from UHaul and the prices were affordable and even earned the first month free!!! Customer service is stellar!!
Yvonne M. on
I cannot think of anything. I do appreciate the customer service given to me.
Sherri A. on
Darius went over and beyond to make sure everything was perfect.
PETE P. on
The truck leaked rain onto my mattress and it was soaked afterwards. Needs to repair.
William G. on
Very well run business
BILL C. on
Staff was great!!!
Tracey W. on
Make all of your representatives as personable as the lady that helped me with the return of my deposit
DEONDRA F. on
Charged twice on my card. Couldnt get anyone on the line for 30 minutes, once the guy came on the line he couldn't help. I was placed on hold again just for the call to drop.
CHelsea G. on
Everything was excellent! Everyone greeted us with a smile and good morning!
Joan O. on
I wanted to rent a 10 truck from this location if I couldn't get one in Auburn. The website wouldn't let me , but there were alot of trucks there when we went to drop off. I want use your website in the future. I will just call this location directly.
ciara h. on
Everything I ended up not needing the truck so I brung it back less than 5 hrs and no one gave me a prorated price they did not give me a refund or anything
CORNELIUS M. on
Having a storage unit at U-Haul was a wonderful experience! The facility was always well maintained and the staff was always friendly and very helpful!
marguerite i. on
The staff is great and very helpful, but the truck rattled and shook making the trip uncomfortable. The steering was too loose so I made constant adjustments to stay on the road.
James M. on
Extremely professional and personable.
Bernard B. on
The staff went above and beyond to help me. Awesome awesome.
ladonnia W. on
Given misinformation during reservation. My vehicle had broke down and I had to call a lyft to get to uhaul that customer service representative told me that everything I needed would be there. Once dropped off, I was told I was at the wrong location. Then once the customer service representative reached out to the other store, I received a reservation for the other store location. I didn’t have a ride or any help although I had been told that everything I needed would be at the location I got dropped off at.
ladonnia W. on
Customer service representative acted very confused about reservation. I had to keep repeating myself on all the requested information I had already provided.
David S. on
We had an incident, and your 'tranist' team was totally useless. They hung-up on me, what a bad add on!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Gwendolyn K. on
Continue with excellent customer service!!!!
Sharon W. on
Don't know his name but he was a white male that waited on me. He was very rude, and didnt really explain anything. Better custmer service
Henry R. on
There was a wait on pick up and drop off. Could have used another staff person to speed up the process.
gwendolyn g. on
No need for change.... Thank you Uhaul!!!!
tressell S. on
great service
Lloyd M. on
Excellent customer service!
Dennis L. on
Not sure there is anything you can change. All went PERFECT to me. THANKS and BE BLESSED.
Regene T. on
Better explain the way the milage and cost is set up before the customer leaves ,or st time of pick up
Tammy W. on
That the clerk will go with the customer to do an overall check on the vehicle being rented. I should've went back in to let the clerk see the gas fuel being at 1/2 and not 5/8. I was charged almost an additional $12 due to me putting the gas back where it was before.
Jura S. on
Make sure the in side is clean if nothing else
Kippy P. on
James gets a 10 star from me. He was polite and explained everything in detail. I will be back because his customer service skills are excellent!!!!
Jimmy S. on
I thought i had 15 free miles!
Judy R. on
Everything was perfect! Professional advice; fun, competent staff; convenience; good pricing. Could not have been better unless it had been free!
Vernon T. on
Christal gave excellent customer service,an she handled customers with patients.
JULIE M. on
The people that work at your customer call center lie as well as your younger people that work at the water. Bypass location charged me for something I did not rent nor use.
Richard K. on
Great!
damian l. on
THANKS FOR EVERYTHING/
ty c. on
Bad customer service
Sally R. on
It was a good experience. The only thing is that the wait time to get to get waited on was long and I saw people getting frustrated..
Jon O. on
Great experience. Love being able to do most of the process online to save time in the store. Only "complaint" was the truck had a strong body odor smell from previous rentals. Might consider some auto air fresheners.
CHRISTOPHER S. on
My initial drop off location was on Ann St. I called the day before and the morning of drop off, never got an answer and no one was there when we pulled up at 10:45. I called and got my drop off location moved to East Blvd and was thrilled. I was helped immediately and they were very friendly and helpful unloading the trailer.
PAUL V. on
Short-staffed almost always, but when it’s your turn, the service is good.
Andre C. on
I will most definitely do more business with these guys
Kenneth R. on
Your service was outstanding, continue the good work.
Belfondia P. on
Megan was really friendly and personable with all the customers.
teresa r. on
Well, the location and appearance of the business is very good, but you need to improve on cusyo.er service tremendously. I don't know if it was the time that I picked up or what, but there wasn't enough help to assistance you with picking up a uhaul vehicle when I went into to business there was more than one person to appear to be there but only one was there to assist the customer w/pick up.of the rental and his attitude was somewhat sarcastic as if he had an attitude for even having to be there. Clearly he needed more help because a line had started to develop. Returning the rental went much better there was more help to assist the customer, then wait time was shorter. I love the location spot and that there was plenty of supplies for you move. Or storage. Thanks
damian l. on
Units are too small. I jad to rent a 2nd one. However, the attendant was great. She went the extra mile to find one close. Thank you also for the one-way trip s Special...one month free. As movi
desmond b. on
Snack/drink machine in storage facility! Yum!
Phillip M. on
Crystal was very helpful and a pleasure to work with when I came in to rent the car carrier. She had a thorough knowledge of the equipment and a very pleasant personality. Although I didn't catch her name, the young lady that handled the return of the equipment that afternoon, was also very peasant and I was in and out quickly. Over all this was one of the smoothest rental processes I've had with U-haul and both ladies are to be commended for the way they discharged their duties. The trailer was also in excellent condition and worked perfectly.
antionette a. on
I found nothing that needed improvement.
monique b. on
Truck rented did not have the same amount of mileage on it as the paperwork reflected. Also, overheard workers talking about another problem with another truck rented when I was renting my truck. So it seems that there is a problem with either the vehicles or the computer system at this location. Waiting for a call in regards to my dispute over the mileage charge.
Thomas C. on
Excellent customer service!
James L C. on
did not get full information on how to use and hook up -= given wrong info - could have lost car off trailer
AMY C. on
No comment
Tywon M. on
I was being charged for fuel after only returning the truck with the same amount of fuel I left the parking lot with upon my rental purchase.
Victor N. on
keep up the good work
MARCUS B. on
James was Great
Johnny J. on
General Manager was hostile and unfriendly. Staff was rude.
BENJIE N. on
Always receive good service from the people at this location.
DVonte M. on
Didn’t tell me about the 30 fee. Also the gas gage wasn’t where they said it was when I picked it up
Natasha B. on
i always used U-Haul I picked a truck up today and it drove horrible only to find out the rubber on the back inner tire was coming off I call the store and told them about the tire when I brought the truck back very early and told the clerk she stated that is why we send you a text before you drive off the lot it is your responsibility to get on the ground and check the tires and the truck I will never use U-Haul again and for the clerk to make it seem as if you had a blow out it would be your fought not U-Haul very bad customer service tasha
Sebrina C. on
Check the check engine light is on . OTHERWISE SERVICE WAS AWESOME
James E. on
Christal Chapmach offered the best customer service experience I have ever had
johnny m. on
Make sure the mileage is exact before rental is released. Upon return, I told gentleman who was checking in the vehicle that the mileage was one mile different, but he did not make the adjustment.
Carleta H. on
Nothing, I enjoyed both of my rentals. Great customer service, and very helpful staff
AMY C. on
More help on the weekend.
Edwardnett J. on
The uhaul drove horrible kept cutting off...but it was clean...need to fix that uhaul it's dangerous
Carleta H. on
Great customer service??????
Andrew K. on
Excellent Staff they are friendly and knowledgeable.
Toniqua M. on
The girl at the counter was very rude and she didn't even show me where the truck was in the dark.
Katonya G. on
I didn't have any issues at all. I went in earlier than my scheduled appointment and they assisted me without any problems at all. The staff before and after was very professional, very helpful, and friendly. I loved my experience and will most definitely be using Uhaul again.????
Lisa B. on
Having more costumer service on the weekend
beverly m. on
I was promised a cheaper rate bc they screwed up my reservation. Then I still ended up getting overcharged from start to finish! I hate I rented from this location! Customer Service is horrible!
bennie c. on
N/A
Leisa R. on
We attempted to pick up our reserved truck at the Mt Meigs location as told to. No truck. Had to drive over to Woodmere (which was our original location to pick up truck, but we were told they had no truck and to go to Mt Meigs. Then our work help we reserved through your website failed to show up. MISERABLE experience. Cost us money, Time, Energy and we had to handle the entire move by ourselves. We are 60 years old. After I had made all the prior arrangements on your website and confirmed ALL of them multiple times in advance. We would certainly expect a refund for all of the trouble.
Amy M. on
When I made my reservation the salesperson was excellent!!! However when I returned it we had a different salesperson with a horrible nasty attitude!!! People move for different reasons which is stressful by itself. And to come in contact with a rude employee that made my experience awful left a bad taste in my mouth.
William K. on
The employees that helped me were great. They answered any question that I had and also they were very nice and friendly. I would definitely recommend this location to my family and friends that plan on moving and needed a great location to go to and receive the "GREAT" customer service that I received
Christine S. on
All seems to be in order. Outstanding Customer Service rendered by Ms. CC. She was very knowledgeable of products on-site and well adverse with the customers on the telephone to include customers that walked in for assistance as well. I, CS, am very impressed with Ms. CC’s professionalism. Yes, I have recommended this location to others. Thank you Ms. CC for your great Customer Service that I observed and received Tuesday, 2/19/2019.
ALGIN B. on
U-haul personnel were friendly, professional and very helpful. I will use them to meet my needs in the future.
Keith M. on
Access to the parking lot and location are little bit tricky. The roads to get there are small and difficult to navigate once you are off the property. Not exactly a Uhaul issue, but I imagine there is something that could be done to help the customer with entry and exit.
bernisha P. on
I enjoyed the time that I had my merchandise in that facility everytime I went to make a payment when you walk in the door every one say hello welcome to uhaul how can we help you.
Rodney B. on
Awesome
Gabrielle C. on
Everyone went above and beyond with excellent customer service!
Walter B. on
My experience with the customer service person, Christal Chapman was horrible, she was rude, unprofessional, disrespectful, and not well knowledgeable. I discussed my concerns with the manager.
Scott M. on
Preston Taylor is an excellent manager with great people skills.. Keep him forever.
SHARON R. on
Wonderful staff.
Walter B. on
The Customer Service Agent, Christal Chapman was very rude, disrespectful and unprofessional. I have never experience such outrageous behavior. I plan to have a face to face discussion with the mgr.
Patsy G. on
This is my U-Haul location of choice, EVERY TIME I need anything to do with storage or moving!
Albert M. on
The customer service was great!
Andy F. on
Staff very helpful. Facility is clean. Like variable dock heights at loading area.
LASHANTA D. on
When closing out a storage someone should be avail to make sure it is closed out properly so that customers won’t continue to be charged.
Earlisha J. on
Customer service at the actual location was horrible. (The manager)
loretta k. on
Great place
Wendy C. on
Such a more positive, much less expensive, more blessed experience than Compass Storage where I was!
SAMANTHA R. on
It would be nice if it was light inside the storage room I had to use the light on my phone to see the things I had in boxes.
FATHER JAMES D. on
Numerous times I received notice that my monthly fee was due - and I was on auto withdraw and never missed a payment. Once I was told my stuff would be taken out if I did not pay. You need to fit it
temeria D. on
Customer service was great!
ARCHI R. on
Very good and friendly experience!
FREDDIE S. on
Very Professional
Katrina B. on
Wonderful and helpful in getting an additional unit and the manager even walked us to show us where it was. The place was immaculately clean; even the bathrooms were spotless.
Olivette P. on
After funds were taken service afterwards was slow or nil. I waited 30 mins (+) to have their lock taken off storage I rented. Employees are pleasant.
Mike T. on
Preston always helpful!!
James S. on
Chris was very rude and not customer friendly at all. I am waiting to speak with the store manager, then corporate regarding my visit on 7-16-18. POOR SERVICE!!
Denise F. on
This was the best plan for me moving and packing .Everyone I came in contact with from u-Haul was awesome.I usually drive 1.000 miles myself.But I cannot do because of my poor physical condition .
michelle b. on
Very helpful
James J. on
Well maintained facility. Needs to improve continuity of alarm system to avoid outages. Would definitely utilize them again.
Vera A. on
Everything was fine except 2 payments made by us were lost by the employees and a lean was put on the unit. We had receipts of payment, but the checks never cleared. It was eventually cleared.