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Thomas T | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Woodmere
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I need further assistance please call me asap 901-233-7261
BRITTNEY C | Overall ExperienceA/C quit when you get to 60mph. Center console severe burned my heal to where O needed to see a specialist. They still fricking charged me a fee when I turned it back in. Horrible 4 day trip
EVELYN CRemove or repair damaged equipment
CONSTANTINE DThe location seemed to be having an issue printing receipts but it caused confusion for us wondering if we were waiting on an employee to come outside to verify the trailer and provide a receipt, or if the return was already complete.
BRITTA TGreat service and good equipment!
DARYL BEverything was great!
Rose SI rented a Motorcycle trailer and needed to purchase a drawbar and ball to raise my hitch height (no problem). The location sells these items and installs hitches, yet they did not have a wrench to tighten the ball onto the draw bar. I had to drive home, install the ball onto the drawbar, and then drive back to pick up the trailer, adding forty-five minutes to my five-hour trip out of state. Please have this location purchase one wrench to avoid inconveniencing any future customers. You would think a business that installs hitches would already have these tools. If I had not had a wrench at home myself, I would have been out of luck. The employees were professional overall, but did not attempt to help after the situation arose.
HOBART MGreat experience
MELVIN C | Overall ExperienceMake sure that the trucks everything on the truck is working know window whipe didn't work on the truck
NATHANIEL JCustomer awareness!!
CLIFFORD MThey’re to unorganized I called and brought the auto transport in earlier. Someone stole it that night or earlier that morning. And took to Florida then trying to charge me like I took to Florida.
MICHAEL TClean the inside of the trailer. Train more employees on how to dispatch equipment when computer system crashes (apparently this is a regular thing).
Max HThey were very curtesy and helpful and very kind and I will recommend them to my family and friends God bless them thank you
VONCILLE WKevin was extremely rude and unprofessional. He shared what other Customers has done wrong, He asked questions during the attachment process - "You didn't look this up on line on how to do this before hand", and He informed me what he wasn't going to do verbally along with his tone and facial expressions. He seemed overstimulated and rushed which caused errors in my contract. The difficulty I experienced with Kevin caused me to call my husband. I noticed he gave male Customers a different level of respect which was received after my husband arrived. There were other comments made by Kevin that suggest he has a problem interacting with the public and may need training. I do not recommend this location to anyone.
LOLITA JThe service you have in place already is impressive
RACHEL HTrailer door has gap at the top, needed to add shims to ensure water did not get inside.
MICHAEL WThis was our first time using U box. It was so convenient so easy. The staff worked with us on time and delivery. We had more than enough furniture pads to keep our furniture safe. Everything arrived in good condition. Would definitely recommend!!
Grace KIT NOT THE LOCATION. ITS UHAUL IS A FUCKING RIP OFF.
JUSTIN SThe people are friendly and helpful. I'll be going back there next time I need a U-Haul!
JAMES GI scheduled a rental for a 5’x8’ trailer, 1 furniture dolly, and 2 dozen furniture pads. When I arrived, they did not have a dolly or pads available. Although they did remove both from my charges and gave me a smaller wooden dolly, I had to go to another location to get the pads. Then when returning everything I had to return the pads to one location and the trailer to another location (same locations where I picked up). Although I understand the trailer being returned to the same location as rental, why can’t I return the pads with the trailer and let U-HAUL deal with inconvenience of 2 dozen pads? I have rented from here before and will again, but this experience was sub par due to inventory. Staff was professional and courteous.
David MMy storage unit was broken into while I was in the hospital.
Patrick D | Overall ExperienceMORE STAFF
RUSSELL TThey gave the key but didn't tell us a tag number. When I went back in the truck we were supposed to get had been given to someone else. Then I had to wait over 40 minutes for the truck to be returned. The truck was basically on empty when it returned. The truck is very run down and shakes and rattles a lot. This is the second time in a month we have rented a truck from this location and it has not gone smoothly. I lost about an hour and half of my moving time due to the issues the location had this weekend.
Robin SMaybe another team member or 2 on staff to eliminate or shorten wait time
raymond gThank you for your patience and understanding.
Thia T | First ImpressionsRental went well.
JOHN PExcellent customer service. Your sales representatives Kevin was a class act. He represents your U-Haul with the utmost professionalism and integrity. When I need U-Haul in the future, this location and customer service will get my business every time. Five stars for Kevin.
STEPHEN LSuggest they check all routes for overhead clearance heights and alternate detours if traveling to a rural area .
Megan NI would recommend them to anyone, family & friends.
eileen b | First ImpressionsGreat friendly professional helpful fast sweet staff heart warming Very Blessed to have uhaul as my storage company God Bless uhaul its staff they know job & Benfits supplies truck rental I reserve truck fr 05may 2025
SHIRLEY J | First ImpressionsThank you very much.
PATRICIA L | Overall ExperienceThe staff was excellent in every way. They were friendly, knowledgeable, and professional. They were genuinely concerned with -- and dedicated to -- meeting their customers' needs. I was thoroughly impressed with the entire experience. Having access until 11 PM would be nice and more convenient for some customers like me.
GLENN M | Overall ExperienceVery simple and very easy. Staff hooked up everything und unhooked it later upon return which was extremely helpful.
Sean FI wouldn't want them to have to deal with what we went through.
Gregory TI did not ask to go to to this location. There are 6 other places that were closer to where I need to go. I resederved it close to home and uhaul decided, for me, that I would drive the 35 minutes to pick up this truck.
ALBERT HEvery storage place should operate so smoothlyI
Milette T | Online Move InMarkell was a great manager, his associate as well.
SHANETTA CExcellent location and staff!!! Always helpful. Storage was well maintained.
Izandra R | Overall ExperienceGreat 👍🏾
RODRIQGOUS DNothing at all everything was good
JAPONICA GThe company needs improve the prices of the rental. Also they should consider a reimbursement for rentals.
MICHAEL PNa
JACQUES GEverything went well, had to extend my time with extra charge,but overall it was my first time renting and it went well.I left more comments concerning the truck at drop off.
CASSIE TEquipment was not road ready. Maintenance was below DOT equipment standards. Low air in all 4 tires and wheel lugs were loose on all 4 tires. WE checked before our 800 mile round trip. Equipment not serviced.
ADRIANNE WThere was no issue with setting up nor returning the vehicle. However when I called 48 hours in advance to cancel the unit, the problems began. No answer at the store, subsequently the Call Center answered and were unable to locate the account . I gave her the information and was told the account would be noted. I emailed back to the email I received and followed up on yesterday with a phone call. Again the respondant could not locate the account, however I received another email. I do not owe Uhaul, I never set foot in the storage and I attempted to cancel in bc a timely manner. R C Strayhand[Dickerson] 334 538-4797 I
ROSNITA D | Overall ExperienceThis location is an unorganized mess!
Bryce DCheck head lights on vehicle .
ALEC PVery helpful and friendly. They helped us with our issue
DANIEL B⭐️⭐️⭐️⭐️⭐️
JERRICA TFire the uhaul incompetent manager, who is clueless about required on site management and customer service! We stood in line 3 + hours, after returning a truck, turned in truck and key at 4:pm. Manager bumped us in line, stated our rented uhaul truck could not be inspected or final bill receipt provided, until ALL customers , over 20 behind us were served; and the line grew larger: After u-haul closure hours at 7:25 pm, the clerk still had not inspected our returned truck /others , or provided a timely receipt. 30 plus customers walked out! Uhaul finally emailed our requested receipt the next day! Run from Uhaul dysfunctional management at this location! So much potential, due to location! The clerk went outside 15 times in the 3.5 hours waiting on a receipt; and easily could have inspected our truck and dozens of others in less than 5 minutes; while a competent manager, if manager stayed on site, in this case did not stay, waited on consumers and provided customers said requested receipts timely. Expedite upgrading onsite all the time trained functional management! Uhaul is loosing business, making customers walk away!! Only poor quality managers only partially wait on a customer, take the truck keys and truck, fail to finalize/finish providing that customer’s inspection and receipt; requiring that customer to wait 3+ hours , while waiting on dozens of customers, who came in later! The video of dysfunctional uhaul management would make great national news for competitors.Cooperative office, please cleanup/ train managers, requiring managers be on site all hours uhaul is open, with backup clerks during busy days!
MICHAEL DPlease get the gentle man a few co workers to assist with the busy crowd. He did an awesome job. He took care of each person as if they were the only one there. He is representing Uhaul VERY well. Please give him a raise and some help.
melanie sNeed to clean area
JAVARIAN HYou all need to know when people turn the vehicle returned. I had a rude employee that called me the next morning asking me did I turn the truck back in. I told him that I turned the truck back in at 6:16. The same day. You all need to know when people turn vehicle back in. It got me mad i wanted to talk to the guy again but I couldn't. You all need to get it together...
ERIC ATruck was ready every thing went smooth
JAMES WThis place is great
MAULIES PWe reserved a truck and support equipment (2 furniture dollies). Reservation accepted via the U Haul website. Location could not furnish support equipment reserved and accepted by U Haul. The locations inability to meet their obligation created undue hardship on the moving process. U-Haul has sign stating and policy of $50 credit if equipment is not furnished. Location would not honor advertised representation for unmet obligations of reserved and accepted reservation of furniture dollies. Location stated equipment applies to truck sonly although advertisement clearly states equipment and not trucks. Based on this and my prior experiences, U-Haul rarely can meet their obligations in the reservations. Wrong size truck available, return to location far from final destination (past many closer U Haul locations), cannot provide support equipment reserved, and/or truck has mechanical issues. i would recommend alternative moving company and alternative location if forced to use U-Haul.
DOUGLAS BSeems to be understaffed for a busy location.
Richard NI was quoted one price on the phone but when I arrived at the location to pick up the equipment, it was a different price. And I was not told the equipment was in two different locations.
Camelis HI never actually used this storage building so all my answers are NA I had a reservation for it but canceled before even getting near it. I’d like my refund though.
Christopher D | Overall ExperienceAlways exceptional customer service.
Tiffany GMuy buen servicio y amabilidad
sherito e | Overall ExperienceBoth folks in the office were patient, cheerful, quick and extremely helpful. Would absolutely use this location again!
Evan CWe ask for a lift on the and they said it had one it had the pull out. There wasn't any thing to pull the belt or, was that the way it was to be. I put the gas back as I found it. I did a video of the entire truck and gas gage, miles all else. He did take it off. Overall I'll give you a B minus.
SHIRLEY WMarkell is very courteous and is always available to answer my questions. Always can count on him to follow-up. Thanks! AP
ALICE P | Overall ExperienceVery professional, excellent service! 10/10 *
RICHARD CAwesome staff and very clean facilities. I was greeted with kindness and the reps made such a smooth transaction from beginning to end. Way to go Uhaul and continue to provide great customer service.
RHONDILYN R | Overall ExperienceVery good place and excellent customer service
sherito e | First ImpressionsMy storage was broken in in 1/22 and I wasn't compensated for my lost but I will pursue a lawyer for my case
Marcas J | Overall ExperienceEverything met my expectations Will return if seeded thank you for good service.
Maxine P | Overall ExperienceI love the staff at woodmere uhaul. They were always helpful and friendly. I would recommend it to a friend.
HAZEL S | Overall ExperienceStaff always seems friendly but when you need help they are reluctant to do so. For instance when I moved into my unit my latch had to be practically hammered open and closed and I cut my hand, I informed them on three different visits that my latch was not working correctly before I had to wait for them to do something that third visit, which I insisted before I left.
Kathy H | Overall ExperienceManager was will listen to anything I had nor did he ask for my reservation number.
ANGELA F | Overall ExperienceN/A
JOHN N | Overall ExperienceThe staff was very friendly and helpful to me in my time of need ! If I ever move again I will definitely use your services with no hesitation!
MARY G | Overall ExperienceI Was having a bad day and the customer service really changed my day around!!
JOHN N | First ImpressionsGreat customer service.
Shonta D | Online Move InStaff wes not helpful,was assigned a storage unit already occupied. Purchased a lock that didn’t work!
KATHY S | Overall ExperiencePlease update Manger contact info on the access keycode box. Had a situation at site and couldn't get in contact with anyone but the former site manager.
NATASHA R | Online Move InUhaul app didn't work for moving out of the storage unit. I consistently received an "internal error."
James H | Overall ExperienceI was informed that I was required to pay for a lock and storage insurance. I told Caleb I had a barrel lock already and my homeowners insurance covers my property.I was then instructed to provide the declaration page from my homeowners insurance as I only had my State Farm policy number, agent name and phone number readily available. I was perplexed because the 8.5 x 11 informational diagram of the storage clearly states that storage insurance is optional. Why would the aforementioned declaration be required if storage insurance is optional. Is storage insurance optional?
Paris D | First ImpressionsMy entire experience with this one particular store was horrible! I was told my reservation was canceled but I was still charged on my card. My mileage wasn’t put in the system. So corporate has to do an investigation on the situation!
Jasmine R | Online Move InBroken into twice… will not be back and do not recommend.
ROBERT H | Overall ExperienceI have continuously tried to speak with someone about having to sleep in one of your U-Haul trucks outside of one of your facilities because of a faulty door that locked my personal keys in the building for over 7 hours through the night. No one was willing to come open the door for me in 40 degree weather. And I’ve been told there is nothing anyone could do but offer me a discount on a month’s rent.
LATIGDRA B | Overall ExperienceThe young man that helped me at the counter was professional and very informative!
ALICIA Q | First ImpressionsThis location is great
Korica M | Overall ExperienceAaron and his team were excellent.
Richard c | Online Move InCustomer service is the greatest!
FLOYD C | Overall ExperienceRat dropping all over my things.was really nasty.
CLARK P | Overall ExperienceRandomly as I was moving in my items, the building locked me out. I had left my keys in the lock for the storage unit within the actual storage unit thinking that it would be safe there since I was continuously moving things. When I went outside to gather more things and purchased another unit, the building locked me out, denying my 24 hour access and leaving me stranded without my keys at 2:00 am. The manager of the facility refused to come to the facility and I was forced to sit in the U-Haul truck for 5 hours overnight in 20 degree weather. No one came to help me. I’m still sitting here now as I type this message. This is ridiculous.
Latigdra B | Online Move InKENDALL, CALEB, Kevin Washington. Just wanted to send out a big Shout out! Thank you guys for always taking care of me. For the three years while I traveled. You guys deserve. A Well done! Thank you all so much.
Yolanda m | Overall ExperienceShould have been a lower level do to disability.
DEBRITTANIE T | Online Move InIn to have a dumpster for move out to dump items they don't need
Martin G | First ImpressionsThe staff was friendly and helpful. My only complaint is the bathrooms were filthy.
William W | Overall ExperienceReal nice and thanks
BRYANT D | First ImpressionsThe guy at the front desk, white guy, says he was the manager, absolutely horrible disposition. I was being helped by someone else and he just insisted on being in our business. Which may have been ok but the store was full and he was just loudly putting my business out there. Had he stated over in his area and helped his current customer that might have been useful. He just was not pleasant at all the whole time I was thinking. I'm am so glad I'm leaving because his attitude and way he talks to people was uncalledfor, unprofessional, inappropriate and rude. Everyone in the store was looking at him as to say why do you have to be so mean and unforgiving. I will never ever ever use this uhaul again and I will definitely tell all my people not to either. And I am a very professional person, and I believe that good customer service goes a long way. But he has none and that's just unfortunate. And the crazy thing is you guys may not read thus, but if you do please consider addressing additional costumer service training. Uhaul Woodmere
Hannah J | Overall ExperienceThank you for keeping my belongings safe and secure
Shannon P | Overall ExperienceI arrived to the U-Haul storage and the employee was outside on facetime with someone. The staff stayed on the phone the reminder of the time. The staff was short handed . I waited for almost an hour for someone to help me getting into my storage. I called several times but no one answered. I would not recommend this place of business to anyone!!!!!
Dwayne B | Overall ExperienceThe ENTIRE staff was very friendly, polite and PROFESSIONAL at this location and we very customer focused.
Orlando E | First ImpressionsU haul help make my move a success... Thanks!
FELICIA W | First ImpressionsSmooth check in & out process.
Lance N | First ImpressionsGreat people, they were very helpful during the check-in.
DESTINEE B | First ImpressionsThe person who handled my offload was knowledgeable but not overly friendly. I felt that he talked “down” to me several times. The young lady working with him was much more friendly.
CHARLES T | First ImpressionsThe staff made this seamless.
TALANDRIA N | First ImpressionsI'm disappointed with the management at the U-HAUL Moving & Storage of Woodmere location (#775026) at 2525 Eastern Blvd, Montgomery, AL. Initially, my choice to use this location was due to the great service provided by two young men, Wes and Caleb. However, after their departure, the professionalism of the staff declined significantly. During one instance, a truck was blocking the entrance gate, and when I inquired about the expected duration, an employee responded rudely, stating that I simply had to wait. The tone and attitude used were quite disrespectful. I've also faced security concerns at this location, with my storage unit being broken into twice. The first time, Caleb informed me, but the second time I discovered my unit was open without any notification. This lack of communication was concerning. While waiting for assistance from General Manager Nathan, I observed two employees gossiping and making derogatory comments about customers. This behavior, including a remark about wanting to "strangle" certain customers, is unacceptable and unprofessional. On my move-out day (August 19, 2023), Nathan finally treated me courteously for the first time. I strongly believe that U-HAUL locations, including this one, need to focus on treating customers with respect, adjusting attitudes, and improving overall customer service quality. Certainly, expressing my feedback to management would be ideal, but unfortunately, it was extremely challenging to do so!
Chandra T | Overall ExperienceGreat customer service across board
Toyanika B | Overall ExperienceFacility seemed to be understaffed. The unit was clean and affordable. Discarded items at the front entrance needed to be removed on a regular basis.
Summer S | Overall ExperienceToo expensive and I have 3 units and no discount I'll be moving out if nothing changes.
Andrea H | Overall ExperienceOnly left uhaul because the Rv storage area was being closed. I stored the Rv there 3 plus years. I was sad to see it close. Not many options for covered Rv storage in Montgomery Al.
Randall M | Overall ExperienceAlways a wonderful experience but it is costly nonetheless thank you.
Nakita N | Overall ExperienceI was given a tour and I was able to decide which unit fits me best.
angelisha g | Overall ExperienceMarkell was really helpful. Helped me choose the correct size unit, provided easy instructions and checked in the trailer and truck. Thanks
James T | First ImpressionsI have stored my RV here since 2017. Since then the area has deteriorated as far as cleanliness is concerned. Trash is all over. Derelict vehicles have been allowed in and parts have been scattered all over. Gravel has been eroded leaving large holes and ridges throughout the lot. Security has been lax as several break-in's have occurred. This facility has been convenient and at a reasonable price but conditions are getting worse.
robert h | Overall ExperienceGood storage facility. I will use again.
Marlene H | Overall ExperienceWe went through at least four managers while we were storing our RV. There were two major break-ins. After the first break in U-Haul seem to be concerned and wanted to help but after the second break in, we weren’t even notified by U-Haul. Other people storing their rv’s let us know that we had been broken into. It was by accident that we found out that they were closing the RV storage in the back. I went in and ask are y’all going to close the RV storage and the man said yes and I said why haven’t we been notified he said well we’re trying to get around to it, but you’ll have to move out by the end of July, which it was mid June When I found out about it. They still have not contacted all the people in storage and it does take time to find a new place to go. The facility was never clean. There was trash everywhere, and I spoke to a management about it but nothing was done. I asked him please put a trashcan back there and let people know they can put trash in that, but nothing was done. I finally tied a trash bag to the pole next to our camper and every time I was there I would clean up around several campers near me . They would let semi trucks come in and tear up the yard. They were junk cars in several units and they didn’t know who they belong to. I’m sorry, but this area in the back where the RVs are was never managed by anybody in fact, they told me they didn’t have a manager for that area and I believe it , the storage unit is very convenient to us and we’re sorry that it was run so poorly. I hope in the future that y’all will have more qualified managers.
Scott o | Overall ExperienceWill not go anywhere else!!
Steven T | Overall ExperienceI just wish I was able to pay the bill and not have my memories auctioned off I wish I could get all of my stuff back
MARGRET W | Overall ExperienceSatisfied with storage
CHRISTOPHER K | Overall ExperienceToo many rate increases !
shay g | Overall ExperienceWe vacated our smaller U-Haul unit to move to a larger U-Haul unit in the same facility. Yes, we are very very pleased..
walter C | Overall ExperienceI upgraded to a larger storage unit and this the reason I closed my unit.
Jerome B | Overall ExperienceNot thrilled to see the rodent traps in the storage unit
Gina D | First ImpressionsCaleb has always answered my questions and helpful.
Jim C | Overall ExperiencePolite staff and willing to work if needed
LAKIA G | Overall ExperienceI was assigned a storage, but when I got to it, it was already occupied.
JAMES M | First ImpressionsLiterally the BEST storage facility staff we have ever encountered! The service was top tier and the staff was very informative and friendly.
Jadah L | Overall ExperienceExcellent staff. Thank you Caleb.
John G | Overall ExperienceGeeat
Haliyah W | First ImpressionsThe facility is enormous, and there is enough space to handle my storage needs.
THOMAS T | First ImpressionsThey rented me a storage with a broken latch I had problems locking and unlocking my unit I was charged an extra 10.00 a month every month for all asscess and couldn't never get in, I had so many extra charges and fees they couldn't explain. The location 1225 Montgomery AL Eastern Blvd is very unorganized, turn over staff and very untruthful, my storage was left open for nights due to my lock wasn't fixed I have done several complaints the store manager do not reach out General manger do not answer I have called corporate to speak with the General manager Boss and I'm still waiting, now I received an email saying my information has gotten out with my ID bankcard information and everything,( identity theft) I will contact the NEWS and a lawyer so then someone will hear this story.
Sharanita M | Overall ExperienceThanks for everything…
Nakita N | Overall ExperienceTo many junk cars up front.
Mary S | Overall ExperienceMy experience was absolutely wonderful. Excellent customer service!!!
Chaketa L | First ImpressionsThe customer service at the location in Woodmere was top notch. The two gentlemen that helped me really made my choice easy
ROBYN C | First ImpressionsGreat Staff+Great Service, Thank You Everyone!
Susan V | Overall ExperienceGreat job east blvd crew keep up the good work
COURTNEY K | First ImpressionsThe delivery of my u-haul boxes has been changed several times. I have been given conflicting information about what time the boxes would be delivered. I have wasted two entire day waiting on boxes to be delivered. I have had to change my schedule several times to accommodate delivery of the boxes, and at this point in time they have not been delivered. I will not be using u-hall to move again.
Tywanois L | First ImpressionsThe workers help me with my problem. And i was very HAPPY to get a payment date change .
Willie S | First ImpressionsI always uhaul for moving and storage and I always tell anyone that's moving or just want to stored some items uhaul is the best.
Shirley B | First ImpressionsThe staff at Woodmere is very kind and knowledgeable.
jenesis w | First ImpressionsGreat customer service, Houston went above and beyond expectations
Timothy K | First ImpressionsOther than the bathroom not having toilet paper or sanitizer and there not being discounts for being there well over a year(maybe create a yearly discount for not missing a payment) p it was a great facility with great people. Friendly and helpful.
Eric N | Overall ExperienceI showed up at 7 when the place closed the nice man that locked up brought me all the way to show me where my unit was even though he already clocked out in his ride was waiting for him I appreciate it immensely
SHERRI D | Online Move InThe customer service was terrible. I didn't stay
Sha'Ron S | First ImpressionsNeed to show a friendly attitude with all customers. Thanks
ANGELA B | Overall ExperienceKevin Washington always goes the extra mile to make sure everything is OK every time I come to the Uhaul on the Eastern Blvd. Thanks Dr TV Wilson
Terrence W | First ImpressionsThe staff was very knowledgeable of their job and very helpful. Very good service.
Helen R | Overall ExperienceThe storage smells like there’s several dead animals in it
brelyndrah w | Overall ExperienceI had to search for my Unit. I had to move late so with it closing at 10 was kind of an inconvenience but I liked the unit.
Bridgette C | First ImpressionsThe General manager, Brad Weston is exceptional and as professional as they come. While waiting my turn, his service with the previous customer was spot on. I evacuated for Ida and needed some equipment, storage and service. I can not thank him enough. He and his coworker went above and beyond. Bravo.
James S | First ImpressionsThe gentleman who signed me up found the exact unit I wanted and held it for my move in….I will forever be grateful.
PHILIP T | First ImpressionsGood Customer service, the best I have experience in this area.
JOYCE G | Overall ExperienceStaff was friendly an helpful! The guy that checked me in made sure I got what I needed making the hassle of moving a little bit less stressful.
toni f | Overall ExperienceExcellent customer service
Patrice M | First ImpressionsY’all fired me for no reason and I loved my job (After God ,yes I loved my job!) but the place itself is still exceptional to use with good values !
Zenobia L | Overall ExperienceGreat customer service!
Latoya S | First ImpressionsStaff was friendly and helpful.
catrece d | Overall ExperienceThanks a lot
KAYLA M | First ImpressionsEasy breezy, very convenient and staff member was very helpful & informative
Norlishia M | First ImpressionsI really appreciate the genuine care and concern from all the employees I meet. Very helpful kind and it was like I was at home or family. Thank you to all of you at UHAUL on Woodmere Blvd.
Stephanie H | First ImpressionsUssually there was only 1 person woking at a time. Prices were 20 more than advertised at the front desk. And Rent was raised often. Also units were smaller than advertised. Would not recommend for the money and lack of staff.
JOSEPH D | Overall ExperienceCommunication was definitely not there. Says they sent correspondence to my address, when I clearly told them I got evicted from my apartment. Definitely never received any voice mails.
VIVIAN A | Overall Experiencewhen did i get s storage at this facility?
Kristy M | First ImpressionsThe management and staff are very helpful and treat you like family while still being very professional! They remember your name and genuinely want to help whatever your need is from renting trucks to selecting moving supplies or renting storage units..
TIA G | Overall ExperienceNone
Anjanette J | First ImpressionsJust wish they had extra keys to the locks they sell, so wouldn't have had to get the lock cut off. I had the storage for over an year and when I got ready to move out my keys had been lost.
Roshonda S | Overall Experiencethanks.
Mansour A | First ImpressionsAccused of stealing boxes/supplies by manager and one employee. Poor systems updating
LASHON R | Overall ExperienceAccused of stealing boxes and supplies by one member of the staff and manager. Poor systems updating by some on staff
LASHON R | First ImpressionsHaving to wait in line for 1-2 hours anytime I need something ruins everything.
Andy M | Overall ExperienceI really appreciated the help (1 month free) given at the time when Covid-19 hit. That led my family out a lot. You all were patient with me and helping me get exactly what I needed. I'll see you all next year hopefully on better terms. 🙂
kenisha s | Overall ExperienceI loved my stay besides the fact that I had two locks on my unit when I left in March and when I came back in August I only had one left. When I asked the cashier about it he said “well that is a first”. He was practically no help at all. After minutes of questioning he eventually gave me the number for claims but that was it.
rebbeca g | Overall ExperienceThe storage facility was clean, well-lit, space appropriate, secure, and accessible and the storage fee was great. I would recommend U-Hauls storage and rentals to my family, friends and anyone who maybe in need of their many services. They even provide a service that can help you with getting some to help you move your items from your home to storage and from storage to your next place. Great!
CLORA M | Overall ExperienceThank you
Donna M | Overall ExperienceI changed to a different storage facility. What would have made a difference when I moved out was for someone to say Thank you for being a valued customer for SEVERAL years and paying on time of not in advanced. I was late once but just a day. There seemed to be no appreciation for the customers. Those things go a long way. If you are going to have an “express” line, it’s a good idea to utilize it so customers wanting to pay their bill don’t have to stand in line behind all the rentals. The lady that cleans the facility is a true gem! She is the sweetest person and goes out of her way to show kindness to others. She does an exceptional job!!!!!!! Can’t say enough about her. She is the one that brings light to the facility.
DENICE P | Overall ExperienceI rented a 5x5 unit on a Sunday. The site said there was one spot left and let me reserve it. I showed up on Monday afternoon with a truckload of materials from my classroom and was given a unit. We unloaded the entire truck and went to find our the unit. When we found it, there was already a lock on it. I went back to the office and told the gentleman. He walked to the unit with me and then said he'd have to call his manager. We walked back to the office where he called his manager. Apparently, the unit had been rented and there was nothing left in the size I needed. I was told I could rent the next size unit for $20 more a month. Given the inconvenience we'd experienced I think I should have been given that unit for the price of the smaller unit. I was told that I would have to talk to the general manager, but he wasn't until the next day. We had to load everything back into the truck with nowhere to take it. This was completely unacceptable. I now have no place to store my classroom items for the summer. I tried to return the lock I was made to purchase and the gentleman didn't know how to do it. We had also tried to have a propane tank filled and the man working wasn't certified to fill it. How can you leave one employee in a store who isn't able to actually run the store?
Beth M | First ImpressionsFelt very safe and my belongings were kept secure.
Rachel W | Overall ExperienceThe staff was was very friendly and helpful !
shay g | First ImpressionsWe have had our 41ft. fifth wheel with the on the eastern blvd. with u-haul for 4 years. We and everyone else in the covered storage had a break-in. They called and took care of the repairs. That was a 1 to 1 1/2 years ago and everything was ok. There was a second break-in in a few units but the people were not notified. We had to call the owners of the motorhome next to us and they didn't know about it. We sold our RV Satuday and went into the office to let them know. We have never been late on any rent. We usually pay one year in advance. The young man that waited on us came in and out the front door twice and never said a word to us. It was not very busy when we went in so we waited our turn. When we got to the counter we told the young man there that we had sold our RV but we were going to purchase another. Knowing that the covered storage was less than half full. I asked him it he could reserve our spot ( it took us 2 years to get slag put over the mud in that space) His response was NOT GOING TO HAPPEN. I would think that a company that had loyal paying customers would be a little more courteous. I could have understood if they had more RV's but this was just rude. People need to be trained in how to talk to customers. This man needs an attitude adjustment or just fired. I don't usually respond like this but I was just shocked at his response. I'm not man . I just feel sorry that this man is so miserable and he will surely cost you customers. Thank you Debby
Scott o | Overall ExperienceI had the worst experience ever!! When I arrived the guy at the desk didn’t even greet me as I walked up. He had his Chick-fil-A on the counter eating. And still proceeded to eat throughout my whole purchase, it was so unprofessional and just rude. Then when I asked him about any specials on the storage he asked me if I could buy him some wings and he will see if they have any specials. Super unprofessional I was so stunned. After moving that evening, I arrived to my storage unit, and to my surprise they forgot to take the lock off of our unit. So we had to find a friend to keep our furniture safe until the next day. It was such an inconvenience the whole thing. I’m just really appalled and upset!!!
Alexis R | First ImpressionsU Haul Units available are too far from dock for large furniture. Uhaul needs more than one way to get to units . Staff were nice and accommodating.
Laura C | First ImpressionsGreat!
Wendy C | Overall ExperienceN/A
Keona S | Overall ExperienceI never had any trouble with my unit. Brad and his staff at U-Haul were always very helpful when anything was needed.
Cara B | Overall ExperienceThe facility was nice and organized but the staff is very rude, display poor customer service and not welcoming at all from the manager down. I had a good experience once when I went in before.
Lashundra B | Overall ExperienceExcellent facility, great staff, clean and secure
Allen H | Overall ExperienceThe associate was very informative and gave wonderful service. I love this U-hual better than any in the past that I have used. Thank you guys for all the help you gave me and my family.
Roshonda S | First ImpressionsVery helpful very nice to deal with
richard n | First ImpressionsI reserved storage space and when I got there, the size was not available, they had to give me 2 separate spaces that were not together. I was very disappointed
Mary M | Overall ExperienceGreat Experience
Fernando L | Overall ExperienceI love this place
Tonja S | Overall ExperienceGentleman that waited on my was professional, thoroughly explained pricing and policies of U-Hall.
Charles L | First ImpressionsUhaul really came thru for me I would definitely choose them again
CHERYL S | First ImpressionsThe access pad key swipe was broken and need more clerk to managed the morning rush.
JEROME B | Overall ExperienceEverything was Excellent
Tommy L | Overall ExperienceIt was poorly ranned facility. The mngr was rude. Moved in 6/8 and decided to move out on 8/8. Wasn't able to move till 8/9 and they want to charge me the for the full month. That's robbery.
Adrian A | Overall ExperienceThanks
Southern P | Overall ExperienceExcellent
Kathryn H | Overall ExperienceClean Facilty. Employees knowledgeable of products and helpful with finding suitable accommodations for my needs. Customer service was friendly.
Regina K | First ImpressionsNo comments
SYLVIA B | Overall ExperienceGreat Customer support through dropping off the trailer to setting up storage.
JIM C | Overall ExperienceFast service. Friendly staff.
teresa s | First ImpressionsALWAYS too few staff at this site to provide the level of customer service that the U-Haul brand & marketing communications leads customers to expect. This INVITES customer disappointment.
PAUL V | First ImpressionsThe people in the U-Haul were wonderful, so very helpful and kind. I would recommend this U haul place to anyone. Keep up the good work. Kindness go along way.
sherry w | First ImpressionsThe csr was very professional. He was getting the customers in and out. Very warming and caring individual
MECHELL N | First ImpressionsWhen I reserved storage space with an agent over the phone I was given inaccurate information about the size of the unit. Because of this I was forced in getting two units which will be costly to me.
Deanne C | First ImpressionsStaff were very helpful, friendly and courteous. I highly recommend this location.
Douglas T | First ImpressionsOur first time renting storage space from UHaul and the prices were affordable and even earned the first month free!!! Customer service is stellar!!
Mayadees R | First ImpressionsHaving a storage unit at U-Haul was a wonderful experience! The facility was always well maintained and the staff was always friendly and very helpful!
CORNELIUS M | Overall ExperienceThe staff went above and beyond to help me. Awesome awesome.
Bernard B | First ImpressionsGreat!
Richard K | First ImpressionsShort-staffed almost always, but when it’s your turn, the service is good.
PAUL V | First ImpressionsI will most definitely do more business with these guys
Andre C | First ImpressionsUnits are too small. I jad to rent a 2nd one. However, the attendant was great. She went the extra mile to find one close. Thank you also for the one-way trip s Special...one month free. As movi
damian l | First ImpressionsNo comment
AMY C | Overall ExperienceI enjoyed the time that I had my merchandise in that facility everytime I went to make a payment when you walk in the door every one say hello welcome to uhaul how can we help you.
bernisha P | Overall ExperienceAwesome
Rodney B | First ImpressionsEveryone went above and beyond with excellent customer service!
Gabrielle C | Overall ExperienceMy experience with the customer service person, Christal Chapman was horrible, she was rude, unprofessional, disrespectful, and not well knowledgeable. I discussed my concerns with the manager.
Walter B | Overall ExperiencePreston Taylor is an excellent manager with great people skills.. Keep him forever.
Scott M | Overall ExperienceWonderful staff.
SHARON R | Overall ExperienceThe Customer Service Agent, Christal Chapman was very rude, disrespectful and unprofessional. I have never experience such outrageous behavior. I plan to have a face to face discussion with the mgr.
Walter B | ReservationThis is my U-Haul location of choice, EVERY TIME I need anything to do with storage or moving!
Patsy G | Overall ExperienceThe customer service was great!
Albert M | ReservationStaff very helpful. Facility is clean. Like variable dock heights at loading area.
Andy F | Overall ExperienceWhen closing out a storage someone should be avail to make sure it is closed out properly so that customers won’t continue to be charged.
LASHANTA D | Overall ExperienceCustomer service at the actual location was horrible. (The manager)
Earlisha J | Overall ExperienceGreat place
loretta k | Overall ExperienceSuch a more positive, much less expensive, more blessed experience than Compass Storage where I was!
Wendy C | ReservationIt would be nice if it was light inside the storage room I had to use the light on my phone to see the things I had in boxes.
SAMANTHA R | Overall ExperienceNumerous times I received notice that my monthly fee was due - and I was on auto withdraw and never missed a payment. Once I was told my stuff would be taken out if I did not pay. You need to fit it
FATHER J | Overall ExperienceCustomer service was great!
temeria D | ReservationVery good and friendly experience!
ARCHI R | ReservationVery Professional
FREDDIE S | ReservationWonderful and helpful in getting an additional unit and the manager even walked us to show us where it was. The place was immaculately clean; even the bathrooms were spotless.
Katrina B | ReservationAfter funds were taken service afterwards was slow or nil. I waited 30 mins (+) to have their lock taken off storage I rented. Employees are pleasant.
Olivette P | ReservationPreston always helpful!!
Mike T | Overall ExperienceChris was very rude and not customer friendly at all. I am waiting to speak with the store manager, then corporate regarding my visit on 7-16-18. POOR SERVICE!!
James S | Overall ExperienceThis was the best plan for me moving and packing .Everyone I came in contact with from u-Haul was awesome.I usually drive 1.000 miles myself.But I cannot do because of my poor physical condition .
Denise F | Overall ExperienceVery helpful
michelle b | Overall ExperienceWell maintained facility. Needs to improve continuity of alarm system to avoid outages. Would definitely utilize them again.
James J | Overall ExperienceEverything was fine except 2 payments made by us were lost by the employees and a lean was put on the unit. We had receipts of payment, but the checks never cleared. It was eventually cleared.
Vera A | Overall Experience