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Tequila P. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Woodmere
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very pleased with equipment and service.
Derric H.I had to return the first truck because the AC wasn't working. The truck I reserved wasn't available so a larger truck was provided. I wasn't aware of the change until the day of the rental as a result I spent more money than I planned.
Joseph C.n/a
George G.Nothing, because everything was excellent!!
Mary W.Quick and easy drop off
Griffin W.One of the nicest locations I have used
Jerry G.Customer service was AWESOME!
Erica W.I had the Uhaul Truck Share 24/7 reservation. That meant I should NOT have had to go inside and deal with a person for anything!!!! The process did NOT work at all. Ince it got to the part about me taking my photo and uploading my driver's license, it STOPPED WORKING. The lady Shemeka on the inside said I needed to connect to Uhaul's wifi. I did that on my phone, and it didn't work. I tried my mom's phone, and still nothing. I logged in on my dad's phone and STILL NOTHING. Shemeka also told me as soon as I walked in that the truck I reserved online was NOT available. When asked about the $50 guarantee, she said, they don't handle that there. That has nothing to do with them. I would have to take that up with customer service. It was a bit confusing and frustrating!
Rianna L.I use this location often. They are the BEST !!!
Mark P.Great service, & all my needs were met with this rental and customer service was perfect!
Jasmine A.You're performing at the top level.
Rudolph P.The truck was nasty the dolly wasn't tied in the the tires on the truck needed air
Daryl M.The ash tray wash full and there were ants in the truck. But the staff was beyond professional Thank you
Ethan A.Very nice guys, very quick return. Smooth and easy.
James L.Great employees . Team was super helpful .
Kaylin D.Always great staff and service!!! Mike Taunton
Michael T.Vehicle was not clean prior to my renting, vehicle shaked during my 500 miles trip. Tires need balance or replace. Otherwise, other than that my experience with the employee Mr West was encouraging and helpful in me getting the vehicle that suits me best. I Thanks him.
Stanley P.NA
Aaron C.Wesley was fantastic! Happy to help and helped figure out a solution that worked for me!
Danny S.Could not have had a better experience. Customer service was top rate. I'd recommend this location to anyone!
SAMUEL L.The staff was nice and knowledgeable about the products in the store I purchased to finish my packing. It was a nice smooth rental experience.
Angie B.Continue to provide excellent customer service
Chaketa L.My experience was absolutely wonderful. Excellent customer service!!!
Chaketa L. | First ImpressionsSuggestion please inform customers when a reservation or order cannot be upheld. note my original reservation was for July 22nd but was not informed until I arrived that the reservation could not be fill. this was not at this location that held my reservation on the 23rd thank you
Oscar P.The employees I encounter were friendly and professional.
Greg B.The customer service at the location in Woodmere was top notch. The two gentlemen that helped me really made my choice easy
ROBYN C. | First ImpressionsThe gentleman that assisted me was absolutely professional and helpful. He made my move so much easier.
Kayla C.N/A
MENEE A.The staff was very courteous and got the trailer on for me just fine and quickly
Kenneth R.your website. I prefer to use online reservations but nothing ever goes right. You don't have the truck I reserved or parts I've reserved
Carole A.Just continue to pay attention to detail and customer service.
Leon D.Trucks seem to be kept at 1/4 tank as both the person renting ahead of me and my vehicle were both at around 1/4 tank. Keeping trucks more fueled on the lot would be nice that way the first stop off the lot isn't add fuel.
Chris O.Great Staff+Great Service, Thank You Everyone!
Susan V. | Overall ExperienceLT taillight was non-functioning. Trailer has been this way since mid-May when I last rented it.
Christopher M.A+
Vernon T.Keep doing wat u doing
ALAN S.Very friendly staff & helpful
Timothy W.Make sure that requested items are in stocks. There was in furniture dollie at the site.
Aileen M.Truck was Dirty inside and out. Was not able to to fully use the Truck.
Timothy B.Great staff, on time & personable. Easy experience!
Sally H.The gas meter was not the same as the paperwork. The sales rep marked it up. When I bought the truck back i was charged for gas.
Ashley W.Enjoyed my experience with this store. The attendant (forgot his name) was very nice and helpful. Houston was always his friendly self.
Conwell H.Best truck I ever received from U-Haul. Thank you!
Barry H.There was a massive delay w my hitch installation and no one communicated w me about what was happening. I had to basically track them down and it felt like I was being ignored. Finally get it installed and my there's tons of exposed wires. The guy who did the installation was super nice, but I didn't know to say anything until someone told me it looked super shoddy. Was a very chaotic, stressful experience. All the workers at the location were nice, but the overall experience kind of sucked.
Marah E.Have Caleb take care of them. Caleb made it all effortless. He's really professional, clean, very knowledgeable about the products and procedures and we'll mannered.
ada J.when transmission was changing gears it sounded like it was going to blow up. truck seemed very worn out.
glenda A.I did not get the size truck i needed, and i let them know a month a adavanced. So, over all unhappy.
charles R.Tire was flat upon leaving facility, lock was broken couldn't secure my valuables and inaccurate gas was reported than what was actually in vehicle and I was charged. I had to contact Customer service to receive a refund.
Shondrica B.Absolutely wonderful on all levels. Not even any room for improvement honestly.
Joseph H.The staff was very pleasent and helpful. However, the truck oil light came on, and it got over heated, then it start shaking and rattling.
Tamara C.Clean cab better. Soda mess was all the over the center drink console. Cabana dash could have been cleaner. Customer service was great and the truck ran perfectly.
HARRY R.The ease of renting the vehicle and the staff were good. The vehicle lacked what I desired for my use. Although it was "so called clean and maintained" it had uncomfortable flaws. The a/c quit working every time I exceeded 55 mph on the Interstate ( not pleasant during a >100 degree heat index. Also, the ride was extremely rough and uncomfortable. Luckily, I was not traveling a longer distance.
JOSEPH A.Wesley was amazing help at this location. He goes up and beyond his call of duty and always greets with a smile. He deserves a major raise. Keep him on staff… I'll be moving in August to Florida and I need to rent from him. Amazing Job. Thanks for making my move transition smooth!
Kellee F.I would say everything was excellent. Service was good, we got what we needed and were able to do the task at hand, and returning the vehicle was easy. The worker was very good as well as tho I though the trip would be quick, she was able to predict complications and gave us 4hours vs the 2 I thought we would only need. Excellent service
destinee A.The agents who helped check me out were great, they not only unhooked the trailer, they assisted in moving the items I still had in the trailer unto my truck.
David B.Great job east blvd crew keep up the good work
COURTNEY K. | First ImpressionsWest was the best! Very kind, patient and helpful! Highly recommended 👌 👍 👏
Remona R.Harrell was great
Andrew L.The delivery of my u-haul boxes has been changed several times. I have been given conflicting information about what time the boxes would be delivered. I have wasted two entire day waiting on boxes to be delivered. I have had to change my schedule several times to accommodate delivery of the boxes, and at this point in time they have not been delivered. I will not be using u-hall to move again.
Tywanois L. | First ImpressionsThe truck didn't have working a/c
Ronny W.The workers help me with my problem. And i was very HAPPY to get a payment date change .
Willie S. | First ImpressionsI always uhaul for moving and storage and I always tell anyone that's moving or just want to stored some items uhaul is the best.
Shirley B. | First ImpressionsThe staff at Woodmere is very kind and knowledgeable.
jenesis w. | First ImpressionsGreat customer service, Houston went above and beyond expectations
Timothy K. | First ImpressionsOther than the bathroom not having toilet paper or sanitizer and there not being discounts for being there well over a year(maybe create a yearly discount for not missing a payment) p it was a great facility with great people. Friendly and helpful.
Eric N. | Overall ExperienceI showed up at 7 when the place closed the nice man that locked up brought me all the way to show me where my unit was even though he already clocked out in his ride was waiting for him I appreciate it immensely
Sherri D. | Online Move InThe customer service was terrible. I didn't stay
Sha'Ron S. | First ImpressionsNeed to show a friendly attitude with all customers. Thanks
ANGELA B. | Overall ExperienceKevin Washington always goes the extra mile to make sure everything is OK every time I come to the Uhaul on the Eastern Blvd. Thanks Dr TV Wilson
Terrence W. | First ImpressionsThe staff was very knowledgeable of their job and very helpful. Very good service.
Helen R. | Overall ExperienceThe storage smells like there’s several dead animals in it
brelyndrah w. | Overall ExperienceI had to search for my Unit. I had to move late so with it closing at 10 was kind of an inconvenience but I liked the unit.
Bridgette C. | First ImpressionsThe General manager, Brad Weston is exceptional and as professional as they come. While waiting my turn, his service with the previous customer was spot on. I evacuated for Ida and needed some equipment, storage and service. I can not thank him enough. He and his coworker went above and beyond. Bravo.
James S. | First ImpressionsThe gentleman who signed me up found the exact unit I wanted and held it for my move in….I will forever be grateful.
PHILIP T. | First ImpressionsGood Customer service, the best I have experience in this area.
JOYCE G. | Overall ExperienceStaff was friendly an helpful! The guy that checked me in made sure I got what I needed making the hassle of moving a little bit less stressful.
toni f. | Overall ExperienceExcellent customer service
Patrice M. | First ImpressionsY’all fired me for no reason and I loved my job (After God ,yes I loved my job!) but the place itself is still exceptional to use with good values !
Zenobia L. | Overall ExperienceGreat customer service!
Latoya S. | First ImpressionsStaff was friendly and helpful.
catrece d. | Overall ExperienceThanks a lot
KAYLA M. | First ImpressionsEasy breezy, very convenient and staff member was very helpful & informative
Norlishia M. | First ImpressionsI really appreciate the genuine care and concern from all the employees I meet. Very helpful kind and it was like I was at home or family. Thank you to all of you at UHAUL on Woodmere Blvd.
Stephanie H. | First ImpressionsUssually there was only 1 person woking at a time. Prices were 20 more than advertised at the front desk. And Rent was raised often. Also units were smaller than advertised. Would not recommend for the money and lack of staff.
JOSEPH D. | Overall ExperienceCommunication was definitely not there. Says they sent correspondence to my address, when I clearly told them I got evicted from my apartment. Definitely never received any voice mails.
VIVIAN A. | Overall Experiencewhen did i get s storage at this facility?
Kristy M. | First ImpressionsThe management and staff are very helpful and treat you like family while still being very professional! They remember your name and genuinely want to help whatever your need is from renting trucks to selecting moving supplies or renting storage units..
TIA G. | Overall ExperienceNone
Anjanette J. | First ImpressionsJust wish they had extra keys to the locks they sell, so wouldn't have had to get the lock cut off. I had the storage for over an year and when I got ready to move out my keys had been lost.
Roshonda S. | Overall Experiencethanks.
Mansour A. | First Impressions