Customer Reviews for U-Haul Moving & Storage of Woodmere
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Woodmere
Kathy F. on
I had to wait 40 minutes in line to get the keys. There was only 2 people working and they were having to do it all. There were 6 people in front of me in line. The poor girl that checked us in had to go clean the truck out, which I appreciated very much. The 2 employees there were very nice and apologetic for the wait. They just needed more help.
Larry B. on
Good Service at Good Rate
SYLVIA B. on
No comments
Elizabeth W. on
My experience over the weekend was one of the worst customer service experiences of my life. Let me give you a rundown: 1) I reserved a truck for 10am on Saturday. On Friday I was informed that the truck wouldn’t be available until 4:30. Not ideal considering I had to move my daughter out of her college apartment that day because she had a final walk-through the following day, but I was ok with it. 2) On Saturday when I went to retrieve the truck, I put in the address that was sent to me and it took me to a vacant lot where there were no trucks. When I tried to call the number listed on the reservation, the number was disconnected. I then called the 800 number and finally got in touch with someone at a regional office. They could not help me with the location of the pickup since they were not located there. But they DID let me know that regardless of the location, they did not have a truck for me as the person who had it before me didn’t drop it off. By this time, it was well past 4:30 (my scheduled pick-up time) and I had not received any notifications that my truck may not be ready. I was then told that I could drive to Montgomery, AL to pick up a truck (approx 40 miles away). Because I NEEDED a truck that day, I drove to Montgomery. On the phone, I was told that I could inform the Montgomery office of what happened and they could help to offset the additional charge for a one-way trip. When I arrived in Montgomery, it took almost 45 minutes to get the truck as the situation was apparently very confusing for the gentleman at the counter. I was then charged $100 more than my original quote because it was a one-way trip and the mileage was high. In Montgomery I was told that I would have to take it up with the office in Troy to get some of the charges returned. Of course, when I returned the truck on Sunday, the office was closed and there was no one to speak to. Which brings me to the drop-off process... 3) I was sent a text message with drop off instructions and an address. When I arrived at that address (Troy Self Storage, 409 E Walnut St, Troy, AL 36081), there was a locked gate and a call box with instructions to enter a 5-digit code to get in the gate. I did not have any code to get in the gate. I called the number on the instructions and got sent to a voicemail. I left a message but never received a call back. I then called the 800 number do U-Haul to get some help. I got disconnected the first time after waiting on hold forever and explaining my situation. I then had to call back and wait on hold (again) to get connected. I explained my situation (again) to someone who then transferred me to someone else in a regional office where I had to explain what was happening (yet again). By this point, I had been sitting in the truck at the gate for over 30 minutes. I finally spoke to someone who could potentially help me. She gave me another location (A&B Self Storage, 816 US Hwy 231, Troy, AL 36081). When trying to find THAT location, it bec
Remi A. on
Very nice representatives. Smooth check in and check out process.
jerome b. on
You need to have more clerk working on Saturday morning do to the volume of customers coming in and rent a truck.
JIM C. on
Great Customer support through dropping off the trailer to setting up storage.
shannon b. on
Great service
joseph c. on
Sky seemed to be new at her job but she knew what she was doing. Good job.
Damion S. on
Customer service was great
Leonard W. on
No comments at this time. Just that your employees was excellent at they job and services.
Leonard D. on
Employees need better training or they JUST don't care about Customer Service ALL BUT ONE EMPLOYEE and her name was Toya. Even the Manager Brad has poor customer service I left messages three days in a row before I received a call from him. To be quite honest I believe Mr. Brad is being stretched far beyond the capabilities of one person and for such a big company like U-Haul I would like to think that you care about your EMPLOYEES as MUCH as you pretend to care about your CUSTOMERS. Sincerely Leonard DeLong
mickey j. on
I was originally directed to 1225 Highland location. This is a hair salon & there was no one available to check equipment in.
Darius B. on
The young man Darius had great customer service and I will be using this place again
Steve P. on
Nothing
Emily G. on
Make sure that the uhaul that the client reserved is actually delivered on time and available to the client that reserved it. I had numerous problems getting the uhaul I reserved in a reasonable time frame, i.e they did not have the size uhaul that I reserved and placed me with a smaller one. This took approximately 2 1/2 hours past my reservation time; thus requiring me to pay for my movers for 2 hours of time that they were not able to complete their job due to no uhaul being available. I called and discussed everything with Uhaul customer service (which took over 2 months to talk to people) and they were still of no assistance and provided no refund for the money they cost me by not having the required equipment. The customer service was horrible, but the higher ups/manager uhaul were even worse. I had to pay over $200 for my movers to just sit there because of Uhaul's inability to do their job; and what was I offered in return-$50, that's it. After 2 months of trying to talk to someone that could correct the problem-all I was offered was $50. It was absolutely ridiculous. Uhaul should be ashamed of themselves. I was punished because the person that had rented the size Uhaul I did, did not return it when they were supposed to. Even though the Uhaul location told me that my rental was on the way (which was a lie). This location and the surrounding area did not have another Uhaul in the size that I had reserved. Therefore I had to get a smaller size and attach another trailer to the back of it. Completing this and getting the Uhaul to my house took over 2 1/2 hours-in which I was paying movers to just sit there--because the Uhaul was supposed to be there. I will never recommend Uhaul for anyone to use; and I will tell my experience anywhere and everywhere that I can. This way people will know how unhelpful and unreliable Uhaul is.
Mary R. on
N/A
zachary m. on
Great job Skyla!
Justin G. on
Rude
teresa s. on
Fast service. Friendly staff.
edward b. on
The lady at this facility was very nice and helpful. She went out of her way to make the checkin process fast. Thank you Uhaul.
Rick F. on
I was overcharged for the rental. I did not select safemove, and told the clerk at time of rental, she said she entered the declination in the notes section of my rental record. I used the mobile app for check in, and again disputed the charge. The charge showed up again on my final bill.
Kimberlee R. on
The store opened 20 minutes late, setting our agenda behind. We also had trouble understanding the sales person (speech).
Debora W. on
Excellent service very nice gentleman
Bridgette C. on
It was a quick process that made the day even more smooth.
tammy r. on
We left the truck after hours and tried to use online app. Waited on phone about 45 minutes. You need to fix so that customer can be told when they will be called back. We left key and contract in drop box but still we had to make the decision. Knowing this after hours will not be a problem next time but first time users won’t have my knowledge.
kelly l. on
They customer service was great the young lady meet me at the truck for the return. Very efficient, will recommend this location to anyone.
ANN C. on
GREAT EXPERIENCE EACH TIME I VISIT THIS LOCATION....THE STAFF IS VERY HELPFUL ALWAYS, EVEN JUST FOR SUPPLY SHOPPING!...THANK YOU!
miles k. on
Uhaul, you suck!!!! I reserved the 26 foot truck 5 days in advance 5 minutes from my house at 8:30 am. I was told the truck was available. I received a TEXT not 1 call the day before I was scheduled to pick up the truck changing my location to 45 minutes away from my house at the time I could pick the truck up was at 6:00 pm. I was going to be nice and work around Uhauls sorry service BUT THEN I received a call 2 hours before I was scheduled to pick up the truck with ANOTHER CHANGE of location BUT now the truck was in MONTGOMERY, AL and it was a 15 FOOT truck which is 11 FOOT SHORTER then the truck I reserved 5 DAYS EARLIER!!!! The service at the Montgomery location SUCKED and the truck smelled like Marijuana and had cigarette butts and ashes in the ash tray! Needless to say Uhaul sucks and I will never use its service again.
David C. on
Staff was excellent!
JoAnn T. on
There was an issue with finding the keys for the truck I had reserved. They upgraded me without additional charges for the inconvenience.
Elvyn H. on
I rented a 15” truck. I purchased the $14 insurance. I was told that I would not have to pay for any equipment. I lost the dolly. They charged me $40 for it . No one has responded to my concern.
Lisa B. on
This Uhaul facility was much better. I didn’t have to ask for help, nor was I told I would have to pay an extra fee when I received help unloading my car from the auto transport.
Chantel F. on
Great customer service
Bruce R. on
The General Manager seems to have an attitude. He talks to you like you're stupid. I mentioned my experience at this location, and several people told me they had the same experience! Ridiculous! He needs to be coached on GREAT customer service. No matter what the business is customer service is important!
Barry B. on
Will NOT recommended no one
James M. on
Lady who helped me was no nice and friendly really did a great job
Theresa B. on
The staff was very friendly, helpful and professional.
Gina O. on
Everything was great
R eddie D. on
Overall this was a great experience. At the pick up location the representative was top notch. A likable fellow who was prompt, efficient and quite enjoyable to talk with. The drop off location was as good as it gets. This was a great experience. Thank you for working hard to take care of your customers. I salute you Haul!
Don R. on
I've rented four trailers from this location in the past year. Every rental has been smooth and easy, both in and out.
PAUL V. on
ALWAYS too few staff at this site to provide the level of customer service that the U-Haul brand & marketing communications leads customers to expect. This INVITES customer disappointment.
Bertha L. on
It was raining and the cargo van got stuck in the mud. The towing company(All About Towing) is a prejudice and racist company in Montgomery, Alabama. The man got out of the towing truck and said that he was not going to do the tow which was based on my ethnic race. The worker said that it was going to cost much more than the insurance would pay. He said that he would probably rip the bumper to tow the cargo van. However, another towing company ( Ideal Roadside LLC) came out to the site and towed the cargo van in less than five minutes without any complications. Use Ideal towing in Montgomery, Alabama. They are really true their name which is IDEAL..
Marlo T. on
Fast and efficient
Micheal M. on
not much, received top notch service, Mr. D was great!
sherry w. on
The people in the U-Haul were wonderful, so very helpful and kind. I would recommend this U haul place to anyone. Keep up the good work. Kindness go along way.
Linda H. on
Very good Jimmy & Linda Henderson
david k. on
The man who initiated this transaction, his location is on Mt. Miegs in MGM AL. Stephen was so efficient and very kind. He took care of where we would pup up the truck. All paperwork was complete! An easy transaction. Thank you Stephen! David and Susan Khoury
paul g. on
Superior customer service ! Spotless vehicle, no hidden charges. Whatever you may need for moving is available here.
Don R. on
EZ in and EZ out.
eddie W. on
The site--the personnel were all great. 5 stars.
apri j. on
I was charged for equipment I didn't use and for gas that I already put in the truck before drop off. I would recommend the after hours drop off to check everything accurately, as of now I'm waiting on my money to be refunded back on my card which has been over 24hrs and I was told it would be released immediately.
MECHELL N. on
The csr was very professional. He was getting the customers in and out. Very warming and caring individual
Christopher B. on
The Emma. Who helped me get the trailer set up did a wonderful job. She was very knowledgeable and helpful. She is truly an asset to that store.
Kisha U. on
The customer service representative was very hospitable and professional. The general manager was horrible and appeared to be racist. If that particular general manager remains at any location, I will never do business with Uhaul again..
George A. on
I was charged for fuel that I paid for
TAMISHA F. on
I will never do business with this location. Nor u-haul ever again
ouida H. on
Truck in very good condition. Staff courteous when return...not so on pickup!
CHARLES T. on
Training for frontend employees!
lee w. on
UHaul is a joke! I had scheduled to pick up at two different locations. The 1st was sending me 45 min out of the way to even pick up the truck and the 2nd on Ann Street no one was even there nor would they answer the phone. Once we found the location on Eastern Blvd through Google I had to pitch a fit to even get a truck. Then the rep booked it as in town rental rather than me returning the truck to my home town 92 miles away we had to return the truck back to Montgomery charging me an extra $70 for over mileage rate. This is RIDICULOUS!!!! I WILL NOT be using UHAUL again!!!
Dewey L. on
The lady working the desk could be a little less rude
Kyle O. on
Keep up the excellent, friendly service. The staff was helpful and friendly...knew what I needed...rental trailer was ready/clean/well maintained when I arrived. Great experience.
James C. on
Had to pick up the truck at another location. During my trip the service vehicle light came on which added more stress to the 1300 mile trip.
lester b. on
Better customer service while showing sensitivity and professionalism. I was charged for a dozen furniture pads, while giving six. I was charged $175 for equipment substitution for reason l don't understand. I returned the truck within 2 days of dispatch, but the account indicates a balance. In addition, it appeared that it took a uhaul representativ more than 4 hours to dispatch a truck to me. This experience was below average. My reservation was made May 22, 2019. The pickup was changed from you one location to another for reason not clear. When I called to confirm pickup at the 4243 Inn South Ave., Montgomery, AL, 8:00 A.M. I was told come at 11:00 A.M. instead. The experience was actually very poorly.
Maurice H. on
Reduce the online mobile pickup time.
Deanne C. on
When I reserved storage space with an agent over the phone I was given inaccurate information about the size of the unit. Because of this I was forced in getting two units which will be costly to me.
Douglas T. on
Staff were very helpful, friendly and courteous. I highly recommend this location.
Lawrence C. on
keep up a good job
Kevin W. on
Not charge someone for another day because the person who checks in the vehicles decides to do their job late. If I'm there before time and they check it in 20mins after getting the keys why should I pay extra for it? Also send the receipts on time I noticed the extra charge from the bank then the receipt comes over 2hrs later.
THOMAS S. on
We rented a truck and it didnt have any air conditioning and it was 90 degrees. It was a horrible experience
Charles M. on
Candice goes above and beyond for each and every customer. One of the best experience I’ve had with U-Haul and bring in college I’ve had plenty
STEPHEN S. on
Customer service care was excellent and all the staff was very helpful
MIKE P. on
Everyone was so nice. Yes I will use you again.
Caroline S. on
Nothing! Great service
Sandy A. on
1. I used a pick up truck before to haul a lot of dirt. This time - same thing- I hauled a load of dirt and This time I got charged a cleaning fee. Yes there was dirt in the bed of the truck - that’s why I need to borrow the truck (I told them what i needed the truck for and no one said a thing). First time - I told them same thing - guy says no issues -‘haul what you want. THATS WHY I RENTED THE TRUCK. AnyWay - person at store was not helpful at all. I tried to express check in - when I arrived and asked her if I could express check in - she said we don’t have express check in here. Very unhelpful from the start. FINALLY- when I received my receipt via email yesterday and sent and email questioning the charge —- NO REURN ANSWER YET. I called the store which I guessed transferred me to corporate - and I asked to speak to Mgr of store — person said they would have Mgr call me back. NO CALL BACK. SO-yeah-ID SAY YOU HAVE LOST A CUSTOMER AND I WILL ALSO SNARE MY EXPERIENCE WIRH THEM. Besides the cleaning fee - UHAUL- you failed miserably in the communication and customer service piece. I’d paid the $25 if things were handled appropriately.
Jack T. on
Don't know what could have been any better ?
Farron J. on
The person that checked me in was on his cell phone the entire time!!! He had his ears buds in so he forgot to give me my boxes and tape. After completing the reservation he gave me the keys and told me to find the truck outside!!!
Don R. on
One of, if not the best renting experiences i’ve ever had. A clean, nice, friendly, helpful and efficiently ran location.
patrick s. on
great company
Nick A. on
Not to include the dolly unless the customer wants one. It was in my way and I had to move it off the truck and was charged for it. I had 2 moving dollies and my own dolly. I have not yet gotten my emailed receipt either. They did not check it in with me. I waited for them outside as the sign said too and had to go in. Once inside I was told to leave the key in the truck and I have not heard back from them since. No idea what my final bill is.
Mayadees R. on
Our first time renting storage space from UHaul and the prices were affordable and even earned the first month free!!! Customer service is stellar!!
Yvonne M. on
I cannot think of anything. I do appreciate the customer service given to me.
Sherri A. on
Darius went over and beyond to make sure everything was perfect.
PETE P. on
The truck leaked rain onto my mattress and it was soaked afterwards. Needs to repair.
William G. on
Very well run business
BILL C. on
Staff was great!!!
Tracey W. on
Make all of your representatives as personable as the lady that helped me with the return of my deposit
DEONDRA F. on
Charged twice on my card. Couldnt get anyone on the line for 30 minutes, once the guy came on the line he couldn't help. I was placed on hold again just for the call to drop.
CHelsea G. on
Everything was excellent! Everyone greeted us with a smile and good morning!
Joan O. on
I wanted to rent a 10 truck from this location if I couldn't get one in Auburn. The website wouldn't let me , but there were alot of trucks there when we went to drop off. I want use your website in the future. I will just call this location directly.
CORNELIUS M. on
Having a storage unit at U-Haul was a wonderful experience! The facility was always well maintained and the staff was always friendly and very helpful!
Bernard B. on
The staff went above and beyond to help me. Awesome awesome.
Richard K. on
Great!
PAUL V. on
Short-staffed almost always, but when it’s your turn, the service is good.
Andre C. on
I will most definitely do more business with these guys
damian l. on
Units are too small. I jad to rent a 2nd one. However, the attendant was great. She went the extra mile to find one close. Thank you also for the one-way trip s Special...one month free. As movi
AMY C. on
No comment
bernisha P. on
I enjoyed the time that I had my merchandise in that facility everytime I went to make a payment when you walk in the door every one say hello welcome to uhaul how can we help you.
Rodney B. on
Awesome
Gabrielle C. on
Everyone went above and beyond with excellent customer service!
Walter B. on
My experience with the customer service person, Christal Chapman was horrible, she was rude, unprofessional, disrespectful, and not well knowledgeable. I discussed my concerns with the manager.
Scott M. on
Preston Taylor is an excellent manager with great people skills.. Keep him forever.
SHARON R. on
Wonderful staff.
Walter B. on
The Customer Service Agent, Christal Chapman was very rude, disrespectful and unprofessional. I have never experience such outrageous behavior. I plan to have a face to face discussion with the mgr.
Patsy G. on
This is my U-Haul location of choice, EVERY TIME I need anything to do with storage or moving!
Albert M. on
The customer service was great!
Andy F. on
Staff very helpful. Facility is clean. Like variable dock heights at loading area.
LASHANTA D. on
When closing out a storage someone should be avail to make sure it is closed out properly so that customers won’t continue to be charged.
Earlisha J. on
Customer service at the actual location was horrible. (The manager)
loretta k. on
Great place
Wendy C. on
Such a more positive, much less expensive, more blessed experience than Compass Storage where I was!
SAMANTHA R. on
It would be nice if it was light inside the storage room I had to use the light on my phone to see the things I had in boxes.
FATHER JAMES D. on
Numerous times I received notice that my monthly fee was due - and I was on auto withdraw and never missed a payment. Once I was told my stuff would be taken out if I did not pay. You need to fit it
temeria D. on
Customer service was great!
ARCHI R. on
Very good and friendly experience!
FREDDIE S. on
Very Professional
Katrina B. on
Wonderful and helpful in getting an additional unit and the manager even walked us to show us where it was. The place was immaculately clean; even the bathrooms were spotless.
Olivette P. on
After funds were taken service afterwards was slow or nil. I waited 30 mins (+) to have their lock taken off storage I rented. Employees are pleasant.
Mike T. on
Preston always helpful!!
James S. on
Chris was very rude and not customer friendly at all. I am waiting to speak with the store manager, then corporate regarding my visit on 7-16-18. POOR SERVICE!!
Denise F. on
This was the best plan for me moving and packing .Everyone I came in contact with from u-Haul was awesome.I usually drive 1.000 miles myself.But I cannot do because of my poor physical condition .
michelle b. on
Very helpful
James J. on
Well maintained facility. Needs to improve continuity of alarm system to avoid outages. Would definitely utilize them again.
Vera A. on
Everything was fine except 2 payments made by us were lost by the employees and a lean was put on the unit. We had receipts of payment, but the checks never cleared. It was eventually cleared.