Customer Reviews for U-Haul Moving & Storage of Woodmere

4,981 reviews

2525 Eastern Blvd   Montgomery, AL 36117
(Next to Cohen's)

(334) 239-0471

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(334) 239-0471

2525 Eastern Blvd
Montgomery, AL 36117
(Next to Cohen's)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Staff was very helpful.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Brianna S. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Associates were very nice very fast and efficient. Because of the excellent customer service this location I'd the only one I will go to. Thank you so much

Ashley G. 
Rating:
4.0

Need to be smoke free

Anthony S. 
Rating:
4.0

Customer did not leave a comment.

Boban T. 
Rating:
5.0

This location was outstanding! There are several "dealers" in Montgomery, AL that should not disgrace your good company's name and reputation. You should "clean house" abd choose wisely.

Jonna K. 
Rating:
5.0

Customer did not leave a comment.

Rodney P. 
Rating:
4.0

The woman at the front desk was very professional.

GEdward P. 
Rating:
4.0

Customer did not leave a comment.

Davina G. 
Rating:
4.0

Keep up the good work. Customer service is very good.

GRANT C. 
Rating:
4.0

Notification that my requested pick-up time was changed and then that the truck was late would've been nice. The tow dolly had a light that did not work properly. I do really appreciate the rep who was leaving for helping me out. The truck arrived late and so the facility was closed by the time I made it there. Him staying over made sure that I was able to stay on time with my moving schedule.

Gannon G. 
Rating:
5.0

Customer did not leave a comment.

Shirley S. 
Rating:
5.0

Customer did not leave a comment.

Holly E. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
4.0

Customer did not leave a comment.

J Lee A. 
Rating:
5.0

Have a hard covered shelter for hook ups and returns. There was a freak storm the time we picked up the trailer. Your guy was ready but there was some hail and lightning so, I said we would wait. A covered area would be nice for them.

Mitchel D. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Clean all Trucks/Vans from stains from top to bottom

Raven S. 
Rating:
5.0

Everything was good.

Stephanie B. 
Rating:
5.0

Customer did not leave a comment.

Christy E. 
Rating:
3.0

Customer did not leave a comment.

Joretta L. 
Rating:
1.0

Never get anyone to answer the phone and be in office. Someone was there today.

Greg J. 
Rating:
3.0

Customer did not leave a comment.

Roderick M. 
Rating:
5.0

Customer did not leave a comment.

allen W. 
Rating:
4.0

Truck door wouldn't even close all the way. Employees at front counter were joking around instead of helping me and left off the dolly i paid for

Elijah T. 
Rating:
5.0

Customer did not leave a comment.

REBECCA C. 
Rating:
4.0

Customer did not leave a comment.

Adrienne J. 
Rating:
5.0

I can't t think of anything. It was all good.

phillip R. 
Rating:
1.0

The customer service was ok. I'm just upset that they didn't have the equipment that I needed to help with my moving.

LATERRA O. 
Rating:
5.0

ON NOTHING EVERYONE WAS FRIENDLY HOUSTON HELP ME SO MUCH MY HAT IS OFF TO HIM!! VERY SWEET YOUNG MAN!! I WILL B BACK!!! Houston U ROC!! Even the Young Lady was cleaning up SHE WAS AMAZING tooo THE WHOLE STAFF THERE WAS AMAZING FROM START TO THE END!!! 🙏🏾🙏🏾🙏🏾

Williette J. 
Rating:
5.0

Nothing everything was good with me

TIMOTHY H. 
Rating:
4.0

Customer did not leave a comment.

ALLEN K. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
4.0

The double axel trailers shout have a foot jack on them. Once loaded there's no way to drop the trailer if needed due to unforseen issues.

James H. 
Rating:
5.0

Great customer service

Stacey B. 
Rating:
3.0

Customer did not leave a comment.

Kristie D. 
Rating:
5.0

Wes, did a great job unhooking the trailer and finishing up my rental agreement.

Thomas S. 
Rating:
4.0

your employee need to check u hauls before customers pick them up. We had a nasty u haul van and we really didn't appreciate it. We return the van just as we got it. I know your employees can do better, cause we have rented there before.

Stella F. 
Rating:
5.0

Very friendly and helpful. BUT as usual UHAUL national was the problem. Never has inventory. Broken inventory. Errors every time i made a call and then had to call again to correct. then when i finally arrive the Rep at the location had difficulties with UHAUL software giving him errors he had never seen before. NOT HIS FAULT BUT UHAUL national.

gary C. 
Rating:
5.0

Customer did not leave a comment.

Sara W. 
Rating:
5.0

None

David R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

The lady who helped me was so nice and attentive! She had a delightful disposition.

Francis D. 
Rating:
4.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Harold W. 
Rating:
5.0

Nothing!! Two guys up front are the best!

Charles M. 
Rating:
1.0

Make sure that the cashier knows what he's doing it took me an hour and a half to get a U-Haul

Melissa R. 
Rating:
5.0

My son was impressed with the no hassle service. The return was smooth and easy.

JOANNE W. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Vary nice.

Peggy W. 
Rating:
5.0

The workers help me with my problem. And i was very HAPPY to get a payment date change .

Willie S.  |  First Impressions 
Rating:
1.0

Changed time on me. Changed location on me. Truck still wasn't at new place at new time. Equipment wasn't present. Tried to mark half tank when was only at 3/8 Outside was damaged and employees did not mention inspection process until I asked (nor did they send me link until I asked) Inside dirty Had to drive to 2 other locations to pick up equipment This caused over mileage

Mark M. 
Rating:
5.0

Customer did not leave a comment.

John P Brady and B. 
Rating:
5.0

Customer did not leave a comment.

Chiquita M. 
Rating:
5.0

Customer did not leave a comment.

larnette J. 
Rating:
5.0

I always uhaul for moving and storage and I always tell anyone that's moving or just want to stored some items uhaul is the best.

Shirley B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon F. 
Rating:
5.0

Houston was amazing. The back of the truck had a HORRIBLE kerosene smell. Not I only was I on a wild goose chase after my reservation was for a pickup in millbrook. I drove 2 1/2 hours to pick up and when I arrive Uhaul location was CLOSED. I received call from uhaul and she got me a truck in Montgomery which was another 25 minute drive and after waiting in line because that location was extremely busy I was over hour behind of schedule. Houston made my day better and was very professional and kind. I am disappointed in the reservation I had made and I was GIVEN 50 miles more to accommodate for the extra drive to Montgomery. I should have received a discount. I am a loyal customer but this was ridiculous. I will pursue an alternative next time.

Jeri M. 
Rating:
4.0

The trucks that are $19.95 should have a pull out ramp to roll heavy objects onto the trucks.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey W. 
Rating:
4.0

I was shocked to know that the mileage rate is 99 cent per mile.

Kristal B. 
Rating:
5.0

See above

Tommie H. 
Rating:
5.0

You have some very kind very friendly staff members at this location

Peggy W. 
Rating:
5.0

My experience with this location was Great. The employees were exceptionally nice. Awesome Staff. The location on the east south blvd need to be trained for better customer services. I spoke with an individual name Joe on the phone. The way he answered my questions as if I was bothering him. He was very dry, not concerned at all. I am so glad I went to the location on Eastern Blvd Mr Mills was very friendly and helpful. He explained all details very clearly. Awesome Employee. Keep him around.

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

Mack T. 
Rating:
5.0

Customer did not leave a comment.

Janice M. 
Rating:
5.0

Super Great service

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Charles S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

Patience H. 
Rating:
5.0

Wes was fantastic

Mark P. 
Rating:
5.0

Customer did not leave a comment.

DARYL F. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
3.0

Customer did not leave a comment.

mark D. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Nothing this was seemless

TARRON O. 
Rating:
5.0

Customer did not leave a comment.

Emily J. 
Rating:
5.0

All good

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Lisa T. 
Rating:
4.0

Customer did not leave a comment.

Kristal B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Melanie V. 
Rating:
5.0

Customer did not leave a comment.

Romandrius Y. 
Rating:
5.0

Customer did not leave a comment.

Gerry H. 
Rating:
5.0

The staff at Woodmere is very kind and knowledgeable.

jenesis w.  |  First Impressions 
Rating:
5.0

Keep doing as you are,i had a great experience.

Susie W. 
Rating:
1.0

Checked in at the lane a day before my rental was due to be returned and will never do so again! I was told he was checking me in right then and there, as they're supposed to, and I'd be receiving a refund for the additional day I didn't use, but apparently he didn't check me in until AFTER my return was due back (most likely when the next person arrived to rent it). Instead of receiving a refund for the early return, I ended up with additional charges and now have to wait 48 hours for a “review” of the disputed charges!

Angela S. 
Rating:
5.0

Customer did not leave a comment.

ZAQUANNYA A. 
Rating:
3.0

Customer did not leave a comment.

Nicholas H. 
Rating:
5.0

Customer did not leave a comment.

Evelyn K.  |  Overall Experience 
Rating:
5.0

Professional & Efficient

William C. 
Rating:
5.0

Customer service was outstanding! The facility is clean. I have no complaints with storage. I rented a truck during peak demand & the interior was not clean. I noted that on the pre-check form but was still charged a cleaning fee upon returning the truck. It was not this location but U-Haul's online system. No one has responded to my request for a refund of $25.

Evelyn K. 
Rating:
5.0

The customer service rep actually went out in the rain and helped me get on my way. Good job!

Benny C. 
Rating:
1.0

I reserved a furniture dolly it showed was there they then told me I'd have to buy it because they don't have enough to rent after I'd already paid for one. Then I sat 2 hours on hold when needed to change drop off.

randy F. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
2.0

Customer did not leave a comment.

Alexander C. 
Rating:
5.0

Just provide more of the same quality service

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Tiffany A. 
Rating:
3.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Great customer service, Houston went above and beyond expectations

Timothy K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Justin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth K.  |  First Impressions 
Rating:
4.0

Other than the bathroom not having toilet paper or sanitizer and there not being discounts for being there well over a year(maybe create a yearly discount for not missing a payment) p it was a great facility with great people. Friendly and helpful.

Eric N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ericka t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelsia F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harold W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willie J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANDRE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rose G.  |  Overall Experience 
Rating:
5.0

I showed up at 7 when the place closed the nice man that locked up brought me all the way to show me where my unit was even though he already clocked out in his ride was waiting for him I appreciate it immensely

Sherri D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Annie J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

freddrick g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Olivia M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Andrea B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rena S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eboni G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexis H.  |  First Impressions 
Rating:
1.0

The customer service was terrible. I didn't stay

Sha'Ron S.  |  First Impressions 
Rating:
3.0

Need to show a friendly attitude with all customers. Thanks

ANGELA B.  |  Overall Experience 
Rating:
5.0

Kevin Washington always goes the extra mile to make sure everything is OK every time I come to the Uhaul on the Eastern Blvd. Thanks Dr TV Wilson

Terrence W.  |  First Impressions 
Rating:
5.0

The staff was very knowledgeable of their job and very helpful. Very good service.

Helen R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

casey l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemary G.  |  Overall Experience 
Rating:
2.0

The storage smells like there’s several dead animals in it

brelyndrah w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrice M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kristy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
3.0

I had to search for my Unit. I had to move late so with it closing at 10 was kind of an inconvenience but I liked the unit.

Bridgette C.  |  First Impressions 
Rating:
5.0

The General manager, Brad Weston is exceptional and as professional as they come. While waiting my turn, his service with the previous customer was spot on. I evacuated for Ida and needed some equipment, storage and service. I can not thank him enough. He and his coworker went above and beyond. Bravo.

James S.  |  First Impressions 
Rating:
5.0

The gentleman who signed me up found the exact unit I wanted and held it for my move in….I will forever be grateful.

PHILIP T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lewis K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul D.  |  Overall Experience 
Rating:
5.0

Good Customer service, the best I have experience in this area.

JOYCE G.  |  Overall Experience 
Rating:
5.0

Staff was friendly an helpful! The guy that checked me in made sure I got what I needed making the hassle of moving a little bit less stressful.

toni f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemary G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dell N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bryant j.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Patrice M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

albert h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

travis h.  |  Overall Experience 
Rating:
5.0

Y’all fired me for no reason and I loved my job (After God ,yes I loved my job!) but the place itself is still exceptional to use with good values !

Zenobia L.  |  Overall Experience 
Rating:
5.0

Great customer service!

Latoya S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyrashawn H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALFRED W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah L.  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful.

catrece d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel H.  |  Overall Experience 
Rating:
5.0

Thanks a lot

KAYLA M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alisha M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alma H.  |  Overall Experience 
Rating:
5.0

Easy breezy, very convenient and staff member was very helpful & informative

Norlishia M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nigel K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAMON MAURICE A.  |  Overall Experience 
Rating:
4.0

I really appreciate the genuine care and concern from all the employees I meet. Very helpful kind and it was like I was at home or family. Thank you to all of you at UHAUL on Woodmere Blvd.

Stephanie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATRICE R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Betzaida D.  |  First Impressions 
Rating:
3.0

Ussually there was only 1 person woking at a time. Prices were 20 more than advertised at the front desk. And Rent was raised often. Also units were smaller than advertised. Would not recommend for the money and lack of staff.

JOSEPH D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline P.  |  Online Move In 
Rating:
3.0

Communication was definitely not there. Says they sent correspondence to my address, when I clearly told them I got evicted from my apartment. Definitely never received any voice mails.

VIVIAN A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAMON MAURICE A.  |  First Impressions 
Rating:
5.0

when did i get s storage at this facility?

Kristy M.  |  First Impressions 
Rating:
5.0

The management and staff are very helpful and treat you like family while still being very professional! They remember your name and genuinely want to help whatever your need is from renting trucks to selecting moving supplies or renting storage units..

TIA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon G.  |  First Impressions 
Rating:
4.0

None

Anjanette J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Steven W.  |  Overall Experience 
Rating:
4.0

Just wish they had extra keys to the locks they sell, so wouldn't have had to get the lock cut off. I had the storage for over an year and when I got ready to move out my keys had been lost.

Roshonda S.  |  Overall Experience 
Rating:
4.0

thanks.

Mansour A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott or Debby M.  |  First Impressions 
Rating:
3.0

Accused of stealing boxes/supplies by manager and one employee. Poor systems updating

LASHON R.  |  Overall Experience 
Rating:
3.0

Accused of stealing boxes and supplies by one member of the staff and manager. Poor systems updating by some on staff

LASHON R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tiffany F.  |  First Impressions 
Rating:
2.0

Having to wait in line for 1-2 hours anytime I need something ruins everything.

Andy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles L.  |  Overall Experience 
Rating:
5.0

I really appreciated the help (1 month free) given at the time when Covid-19 hit. That led my family out a lot. You all were patient with me and helping me get exactly what I needed. I'll see you all next year hopefully on better terms. 🙂

kenisha s.  |  Overall Experience 
Rating:
3.0

I loved my stay besides the fact that I had two locks on my unit when I left in March and when I came back in August I only had one left. When I asked the cashier about it he said “well that is a first”. He was practically no help at all. After minutes of questioning he eventually gave me the number for claims but that was it.

rebbeca g.  |  Overall Experience 
Rating:
5.0

The storage facility was clean, well-lit, space appropriate, secure, and accessible and the storage fee was great. I would recommend U-Hauls storage and rentals to my family, friends and anyone who maybe in need of their many services. They even provide a service that can help you with getting some to help you move your items from your home to storage and from storage to your next place. Great!

CLORA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kia H.  |  First Impressions 
Rating:
4.0

Thank you

Donna M.  |  Overall Experience 
Rating:
3.0

I changed to a different storage facility. What would have made a difference when I moved out was for someone to say Thank you for being a valued customer for SEVERAL years and paying on time of not in advanced. I was late once but just a day. There seemed to be no appreciation for the customers. Those things go a long way. If you are going to have an “express” line, it’s a good idea to utilize it so customers wanting to pay their bill don’t have to stand in line behind all the rentals. The lady that cleans the facility is a true gem! She is the sweetest person and goes out of her way to show kindness to others. She does an exceptional job!!!!!!! Can’t say enough about her. She is the one that brings light to the facility.

DENICE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alisha M.  |  First Impressions 
Rating:
1.0

I rented a 5x5 unit on a Sunday. The site said there was one spot left and let me reserve it. I showed up on Monday afternoon with a truckload of materials from my classroom and was given a unit. We unloaded the entire truck and went to find our the unit. When we found it, there was already a lock on it. I went back to the office and told the gentleman. He walked to the unit with me and then said he'd have to call his manager. We walked back to the office where he called his manager. Apparently, the unit had been rented and there was nothing left in the size I needed. I was told I could rent the next size unit for $20 more a month. Given the inconvenience we'd experienced I think I should have been given that unit for the price of the smaller unit. I was told that I would have to talk to the general manager, but he wasn't until the next day. We had to load everything back into the truck with nowhere to take it. This was completely unacceptable. I now have no place to store my classroom items for the summer. I tried to return the lock I was made to purchase and the gentleman didn't know how to do it. We had also tried to have a propane tank filled and the man working wasn't certified to fill it. How can you leave one employee in a store who isn't able to actually run the store?

Beth M.  |  First Impressions 
Rating:
5.0

Felt very safe and my belongings were kept secure.

Rachel W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eronda W.  |  First Impressions 
Rating:
5.0

The staff was was very friendly and helpful !

shay g.  |  First Impressions 
Rating:
3.0

We have had our 41ft. fifth wheel with the on the eastern blvd. with u-haul for 4 years. We and everyone else in the covered storage had a break-in. They called and took care of the repairs. That was a 1 to 1 1/2 years ago and everything was ok. There was a second break-in in a few units but the people were not notified. We had to call the owners of the motorhome next to us and they didn't know about it. We sold our RV Satuday and went into the office to let them know. We have never been late on any rent. We usually pay one year in advance. The young man that waited on us came in and out the front door twice and never said a word to us. It was not very busy when we went in so we waited our turn. When we got to the counter we told the young man there that we had sold our RV but we were going to purchase another. Knowing that the covered storage was less than half full. I asked him it he could reserve our spot ( it took us 2 years to get slag put over the mud in that space) His response was NOT GOING TO HAPPEN. I would think that a company that had loyal paying customers would be a little more courteous. I could have understood if they had more RV's but this was just rude. People need to be trained in how to talk to customers. This man needs an attitude adjustment or just fired. I don't usually respond like this but I was just shocked at his response. I'm not man . I just feel sorry that this man is so miserable and he will surely cost you customers. Thank you Debby

Scott or Debby M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leckra J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra H.  |  First Impressions 
Rating:
1.0

I had the worst experience ever!! When I arrived the guy at the desk didn’t even greet me as I walked up. He had his Chick-fil-A on the counter eating. And still proceeded to eat throughout my whole purchase, it was so unprofessional and just rude. Then when I asked him about any specials on the storage he asked me if I could buy him some wings and he will see if they have any specials. Super unprofessional I was so stunned. After moving that evening, I arrived to my storage unit, and to my surprise they forgot to take the lock off of our unit. So we had to find a friend to keep our furniture safe until the next day. It was such an inconvenience the whole thing. I’m just really appalled and upset!!!

Alexis R.  |  First Impressions 
Rating:
3.0

U Haul Units available are too far from dock for large furniture. Uhaul needs more than one way to get to units . Staff were nice and accommodating.

Laura C.  |  First Impressions 
Rating:
5.0

Great!

Wendy C.  |  Overall Experience 
Rating:
4.0

N/A

Keona S.  |  Overall Experience 
Rating:
5.0

I never had any trouble with my unit. Brad and his staff at U-Haul were always very helpful when anything was needed.

Cara B.  |  Overall Experience 
Rating:
2.0

The facility was nice and organized but the staff is very rude, display poor customer service and not welcoming at all from the manager down. I had a good experience once when I went in before.

Lashundra B.  |  Overall Experience 
Rating:
5.0

Excellent facility, great staff, clean and secure

Allen H.  |  Overall Experience 
Rating:
4.0

The associate was very informative and gave wonderful service. I love this U-hual better than any in the past that I have used. Thank you guys for all the help you gave me and my family.

Roshonda S.  |  First Impressions 
Rating:
5.0

Very helpful very nice to deal with

richard n.  |  First Impressions 
Rating:
1.0

I reserved storage space and when I got there, the size was not available, they had to give me 2 separate spaces that were not together. I was very disappointed

Mary M.  |  Overall Experience 
Rating:
5.0

Great Experience

Fernando L.  |  Overall Experience 
Rating:
5.0

I love this place

Tonja S.  |  Overall Experience 
Rating:
4.0

Gentleman that waited on my was professional, thoroughly explained pricing and policies of U-Hall.

Charles L.  |  First Impressions 
Rating:
5.0

Uhaul really came thru for me I would definitely choose them again

CHERYL S.  |  First Impressions 
Rating:
2.0

The access pad key swipe was broken and need more clerk to managed the morning rush.

JEROME B.  |  Overall Experience 
Rating:
5.0

Everything was Excellent

Tommy L.  |  Overall Experience 
Rating:
1.0

It was poorly ranned facility. The mngr was rude. Moved in 6/8 and decided to move out on 8/8. Wasn't able to move till 8/9 and they want to charge me the for the full month. That's robbery.

Adrian A.  |  Overall Experience 
Rating:
5.0

Thanks

Southern Poverty L.  |  Overall Experience 
Rating:
4.0

Excellent

Kathryn H.  |  Overall Experience 
Rating:
4.0

Clean Facilty. Employees knowledgeable of products and helpful with finding suitable accommodations for my needs. Customer service was friendly.

Regina K.  |  First Impressions 
Rating:
5.0

No comments

SYLVIA B.  |  Overall Experience 
Rating:
5.0

Great Customer support through dropping off the trailer to setting up storage.

JIM C.  |  Overall Experience 
Rating:
5.0

Fast service. Friendly staff.

teresa s.  |  First Impressions 
Rating:
1.0

ALWAYS too few staff at this site to provide the level of customer service that the U-Haul brand & marketing communications leads customers to expect. This INVITES customer disappointment.

PAUL V.  |  First Impressions 
Rating:
5.0

The people in the U-Haul were wonderful, so very helpful and kind. I would recommend this U haul place to anyone. Keep up the good work. Kindness go along way.

sherry w.  |  First Impressions 
Rating:
5.0

The csr was very professional. He was getting the customers in and out. Very warming and caring individual

MECHELL N.  |  First Impressions 
Rating:
1.0

When I reserved storage space with an agent over the phone I was given inaccurate information about the size of the unit. Because of this I was forced in getting two units which will be costly to me.

Deanne C.  |  First Impressions 
Rating:
5.0

Staff were very helpful, friendly and courteous. I highly recommend this location.

Douglas T.  |  First Impressions 
Rating:
5.0

Our first time renting storage space from UHaul and the prices were affordable and even earned the first month free!!! Customer service is stellar!!

Mayadees R.  |  First Impressions 
Rating:
5.0

Having a storage unit at U-Haul was a wonderful experience! The facility was always well maintained and the staff was always friendly and very helpful!

CORNELIUS M.  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to help me. Awesome awesome.

Bernard B.  |  First Impressions 
Rating:
5.0

Great!

Richard K.  |  First Impressions 
Rating:
4.0

Short-staffed almost always, but when it’s your turn, the service is good.

PAUL V.  |  First Impressions 
Rating:
5.0

I will most definitely do more business with these guys

Andre C.  |  First Impressions 
Rating:
4.0

Units are too small. I jad to rent a 2nd one. However, the attendant was great. She went the extra mile to find one close. Thank you also for the one-way trip s Special...one month free. As movi

damian l.  |  First Impressions 
Rating:
4.0

No comment

AMY C.  |  Overall Experience 
Rating:
5.0

I enjoyed the time that I had my merchandise in that facility everytime I went to make a payment when you walk in the door every one say hello welcome to uhaul how can we help you.

bernisha P.  |  Overall Experience 
Rating:
5.0

Awesome

Rodney B.  |  First Impressions 
Rating:
5.0

Everyone went above and beyond with excellent customer service!

Gabrielle C.  |  Overall Experience 
Rating:
1.0

My experience with the customer service person, Christal Chapman was horrible, she was rude, unprofessional, disrespectful, and not well knowledgeable. I discussed my concerns with the manager.

Walter B.  |  Overall Experience 
Rating:
5.0

Preston Taylor is an excellent manager with great people skills.. Keep him forever.

Scott M.  |  Overall Experience 
Rating:
5.0

Wonderful staff.

SHARON R.  |  Overall Experience 
Rating:
1.0

The Customer Service Agent, Christal Chapman was very rude, disrespectful and unprofessional. I have never experience such outrageous behavior. I plan to have a face to face discussion with the mgr.

Walter B.  |  Reservation 
Rating:
5.0

This is my U-Haul location of choice, EVERY TIME I need anything to do with storage or moving!

Patsy G.  |  Overall Experience 
Rating:
4.0

The customer service was great!

Albert M.  |  Reservation 
Rating:
4.0

Staff very helpful. Facility is clean. Like variable dock heights at loading area.

Andy F.  |  Overall Experience 
Rating:
3.0

When closing out a storage someone should be avail to make sure it is closed out properly so that customers won’t continue to be charged.

LASHANTA D.  |  Overall Experience 
Rating:
1.0

Customer service at the actual location was horrible. (The manager)

Earlisha J.  |  Overall Experience 
Rating:
5.0

Great place

loretta k.  |  Overall Experience 
Rating:
5.0

Such a more positive, much less expensive, more blessed experience than Compass Storage where I was!

Wendy C.  |  Reservation 
Rating:
5.0

It would be nice if it was light inside the storage room I had to use the light on my phone to see the things I had in boxes.

SAMANTHA R.  |  Overall Experience 
Rating:
3.0

Numerous times I received notice that my monthly fee was due - and I was on auto withdraw and never missed a payment. Once I was told my stuff would be taken out if I did not pay. You need to fit it

FATHER JAMES D.  |  Overall Experience 
Rating:
5.0

Customer service was great!

temeria D.  |  Reservation 
Rating:
5.0

Very good and friendly experience!

ARCHI R.  |  Reservation 
Rating:
5.0

Very Professional

FREDDIE S.  |  Reservation 
Rating:
5.0

Wonderful and helpful in getting an additional unit and the manager even walked us to show us where it was. The place was immaculately clean; even the bathrooms were spotless.

Katrina B.  |  Reservation 
Rating:
3.0

After funds were taken service afterwards was slow or nil. I waited 30 mins (+) to have their lock taken off storage I rented. Employees are pleasant.

Olivette P.  |  Reservation 
Rating:
5.0

Preston always helpful!!

Mike T.  |  Overall Experience 
Rating:
1.0

Chris was very rude and not customer friendly at all. I am waiting to speak with the store manager, then corporate regarding my visit on 7-16-18. POOR SERVICE!!

James S.  |  Overall Experience 
Rating:
5.0

This was the best plan for me moving and packing .Everyone I came in contact with from u-Haul was awesome.I usually drive 1.000 miles myself.But I cannot do because of my poor physical condition .

Denise F.  |  Overall Experience 
Rating:
5.0

Very helpful

michelle b.  |  Overall Experience 
Rating:
4.0

Well maintained facility. Needs to improve continuity of alarm system to avoid outages. Would definitely utilize them again.

James J.  |  Overall Experience 
Rating:
4.0

Everything was fine except 2 payments made by us were lost by the employees and a lean was put on the unit. We had receipts of payment, but the checks never cleared. It was eventually cleared.

Vera A.  |  Overall Experience 
No reviews have been submitted for this location.

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