Customer Reviews for U-Haul Moving & Storage of Woodstock
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Woodstock
Gary K. on
Nothing
Derwin V. on
Our clerk was awesome he was patient and very informative he did his job well
PAUL E. on
They are working on it, updated building coming soon, overall went well.
Nathan E. on
The check-out and in went much more smoothly than we expected. Impressed!
Scott S. on
Fast, clean, and convenient.
Jennifer M. on
I think that when this location is finished being built it is going to be stellar. The person who runs the office, Patrick, was very friendly and thorough, he was extremely well informed and helpful, and did a great job of keeping me informed and checked the van back in immediately when I returned it. The site itself is under construction now, but it will be great when it's complete. Easy to use and would recommend.
Robert F. on
Have the equipment at the place I signed up for, not 2 different places for truck and trailer an hour away.
Michael K. on
Everything about my experience with uhaul on this last usage was awful and will stop me from ever using your company again. Started out with sending me all the way out to Woodstock IL instead of my preferred location when i made a reservation a month in advance. When getting to Woodstock location the was construction at the entrance forcing myself, wife and 5 month old baby to go even further on a detour, i had just talked to a rep the day before they should have alerted me about the detour. When trying to check out the computer system was acting up and took 15 to 20 min until they sent me home without paying and had to call later to give cc info. Drove home and the seal on the door window was bad causing a hum noise the whole way to spring hill tn. Then i didn't have enough room in the truck so had to go pick up a cargo trailer called the order in the lady said there were none in the area but she will get somebody to bring one to the crystal lake location( later somebody told me they never move equipment) was told to wait for a, within an hour, call to inform us when the trailer will be there. One hour forty five minutes later no call. I called back to find out nobody ever made a note if this moving of the trailer and that i worked have to go back to Woodstock to pick it up. I drive by the crystal lake location both times going to Woodstock and there were multiple 26' trucks and trailers at that desired location. I pick up the trailer the guy working hooked it up by just rolling by hand to the hitch, i asked him if it was heavy he said no you can even roll it around by hand fully loaded up. So i unattached it at my house to move by hand to get it closest to the house as possible thinking it would be able to be moved by hand because told i could by a uhaul employee. Well they was completely inaccurate. So drive 10+hours to spring hill with humming window and squeaky breaks, unload to then find out now i have to return the truck and trailer at two different locations one much like in Illinois was much further then the other. Thinking that was absurd i call customer service to see if i could change that they say that i couldn't drop them both off at either of my designated locations but could drive 35 minutes away to adjust location. That kinda defeats the whole purpose of wanting to drive less. That was after being on hold for almost 20 minutes. So i go drop off the trailer at the furthest location hey there and the guy says they were wrong i could drop the truck off there too. Not knowing i could i didn't fill up the truck to the necessary amount yet. The guy says he could fill it up for me, not telling me i would get charged 95 dollars, i had to ask he should have led with that. Then i go to drop off the truck st the ferguson rd tn location at a gated storage facility. Hate was closed waited a minute to see if a attendant worked open it, nope sign says open until 4 it was 1:45. Call number on sign no answer. Call customer service she says
jery G. on
Great Service thank you
Corinne M. on
Patrick was very friendly!
Keith L. on
Patrick was very helpful and made the entire process very smooth.
Gerardo M. on
they don't have the truck that i select and pre -rent but they made up with a bigger size truck for the same price ... so very good service.
collin B. on
Very easy to deal with and friendly
Michelle R. on
Excellent customer service. Very easy pick up and drop off. Five stars!
Marc K. on
Location is under construction, considering the temporary set up everything was clean and efficient.