Customer Reviews for U-Haul Moving & Storage of Woodstock

Rating:

5.0

The guy there was polite, friendly, efficient, no complaints! Completed the job within the time frame he estimated

Rating:

5.0

Nothing. Staff is always nice and helpful. I just would love to get in touch with someone at corporate for my sons racing sponsorship since we rent trailers often.

Rating:

5.0

None

Rating:

5.0

The guy who helped me was really great. Nice guy, very efficient

Rating:

5.0

Employees were very polite and helpful, highly recommended

Rating:

5.0

Great staff Very knowledgeable Willing to go above and beyond

Rating:

5.0

Besides trailer, staff was great and friendly. Thank you

Rating:

5.0

I was greeted expertly by staff and handled my rental transaction swiftly. Very knowledgeable staff when asked questions about a trailer. I very much enjoy renting from this location.

Rating:

5.0

Very fast, professional, and decently priced.

Rating:

5.0

Patrick and his staff have always been friendly, helpful and professional. We would absolutely recommend this facility. (To whom it may concern; they all deserve a raise!)

Rating:

5.0

The attendants were very professional and helpful

Rating:

5.0

Store Clerk was very polite and helpful. The store was very organized and clean

Rating:

5.0

Patrick was very pleasant, and professional

Rating:

5.0

The staff were amazing. They helped me with storage while I was out of state! The facility and customer service went above and beyond. So grateful for there help.

Rating:

5.0

Price increases were the issue two in one year.

Rating:

5.0

Very nice and professional employees. They were very helpful also.

Rating:

5.0

The mobile app was having trouble working. Was able to go into store and pickup the truck with no problem.

Rating:

5.0

Was a wonderful place for us secure and convenience.

Rating:

5.0

This place is the best! Clean, quiet , comfortable and secure. Moving and storage is always a pain, but the facility, amenities and staff make it as good as can be! Compliments to Patrick and the rest of the staff for being helpful, friendly and adaptable to changing needs and circumstances. If you need to store something and not have any worries- this is the place! It is the best. Thanks- Ryan VanMaren

Rating:

5.0

Last minute walk in and no problem. Great service!

Rating:

4.0

Seamless process..truck very clean…good customer service

Rating:

5.0

The rental fees were higher than I think they should have been, but the facility and service were also above what I expected.

Rating:

5.0

Thank you guys for the smooth transaction.I picked up the truck early am and returned in the evening.Both of the uhaul representatives were really nice and helpful.Making my move less stressful.Will return again and recommend this location to anyone in my area.

Rating:

4.0

The battery died in the Casey's parking lot right next to the U-Haul facility.

Rating:

5.0

Nice rental experience.

Rating:

5.0

N/A

Rating:

5.0

Friendly and helpful service.

Rating:

5.0

The only reason we did not use you longer is because we needed a larger unit. The largest you had available at the time was 10x10 but we needed a 10x15. We had to store there temporarily and find a larger unit elsewhere. Thank you, everything was great.

Rating:

4.0

It was easy, checking in checking out. The equipment worked well. The staff was polite and knowledgeable. I have no recommendations at this time.

Rating:

4.0

The staff is very friendly and helpful!

Rating:

3.0

Because they need to have a place where you don't have to drop your vehicle off you can sit and wait for it but they don't have any accommodations for anybody to sit and wait and they need a waiting area and to be installed in the facility cuz not everybody can drop their car off

Rating:

5.0

Made my brake comments to the attendant. He said he would notate it.

Rating:

5.0

woodstock illinois facility is great

Rating:

5.0

Good trip. Clean truck

Rating:

5.0

Unless I missed the page where your rates are, I would suggest creating one. I did not like having to supply information and guessing when I would need a vechicle.

Rating:

5.0

It was quick, checking in and returning worked well for my project. Thank you.

Rating:

5.0

Visable, easy and easy after hour procedure.

Rating:

5.0

Patrick was very helpful and provides excellent customer service.

Rating:

1.0

I recently rented a U-Haul truck, and the experience at both the Woodstock and Kankakee locations left much to be desired. At the Woodstock location, I was given a truck with only a quarter tank of gas and was expected to fill it up before returning it. This was done without transparency, and I felt it was underhanded. A full disclosure of the fuel policy upfront would have been appreciated, as this created unnecessary frustration during my move. The drop-off experience in Kankakee was equally disappointing. The staff member who received the truck displayed a complete lack of warmth or professionalism. When I handed over the keys, his only comment was, "I got one question, did you gas it up?!" This abrupt and dismissive attitude made me feel unimportant—not as a customer, but as a person. There was no inquiry about my overall experience, no friendliness, and certainly no effort to make me feel welcome. While I don’t want to assume the treatment was racially motivated, the unwelcoming tone and lack of emotional intelligence left me wondering. Businesses thrive on good customer service, and unfortunately, this U-Haul experience missed the mark entirely. I would recommend these locations invest in proper customer service training to ensure all customers feel respected and valued. Until then, I will strongly consider alternatives for my future moving needs.

Rating:

4.0

I was charged for things I did not receive and since the pickup and drop off were outside of normal business hours I didn’t have anyone to mention it to. I noted it on my app, but I am frustrated.

Rating:

5.0

Great service thanks to Zack and Patrick.

Rating:

5.0

The trailers need to come with jacks. It was a huge inconvenience to have it loaded and need to drop the trailer. I had to drive out of my way just to get a car jack to take the trailer off of my truck temporarily.

Rating:

5.0

Price increases were just to much

Rating:

5.0

Patrick is a Godsend and absolutely the very best!! Don't ever lose him. I use to use Pubic Storage and quickly learned that not all storage places care about their customers, Not close too like U-Haul does anyways! You guys make a huge difference in your personal touch and positive energy. In the decades since I left Public Storage eating my dust and losing countless customers to my reviews and directions to all my friends and family pointing towards you guy's, you have yet to let me down. Never ever a negative experience, Any slight issues are always quickly seen too and resolved with better than expected results. That's the win win that always keeps me, my friends and family coming back! You guys are the only one who do what you do right. Bless and thank you. Sincerely, Jason.

Rating:

4.0

great all around

Rating:

5.0

Customer Service was phenomenal.

Rating:

2.0

Mejorar el servicio en la estación

Rating:

5.0

I look forward to using the storage facility.

Rating:

5.0

Patrick is wonderful!

Rating:

5.0

Sl was good

Rating:

5.0

Amazing service

Rating:

4.0

Tail lights were not working on a trailer. And the trailer was not blown/cleaned.

Rating:

5.0

The movers were very professional and knowledgeable about the best way to pack our items.

Rating:

5.0

Employees are very helpful and knowledgeable

Rating:

1.0

My bill was totally messed up. Thankfully I took pictures of the gas tank & mileage. I had to guess how much gas to put in the tank and ended up putting too much in because nothing was explained to me. When I went back in the next day, a different person corrected everything (hopefully). I’ll have to check my credit card bill for the tight amount.

Rating:

5.0

nothing

Rating:

5.0

I am a regular customer of UHAUL in woodstock illinois. I keep going back because of the great service that they offer . I like to name two people in particular, Zach and Patrick. They are very professional and always making sure that they're doing their job with great attitude always happy to go the distance to make sure that their customer is satisfied and happy with the equipment that they're renting out in that location. I highly recommend them and want to thank them for being very patient and understanding when they're working with me. Thanks to them, I will always rent from the Woodstock location.

Rating:

4.0

I don't know. The van was clean and well-maintained, the customer reps were friendly and cooperative, the price wasn't bad.

Rating:

5.0

Woodstock was great. I originally had to pick up at crystal lake. At Crystal Lake Someone had mistakenly taken my 20 foot truck. So they did help out and located another 20 foot at Woodstock. They didn’t quite add enough miles to cover the extra journey though. Thankfully woodstock added a few extra miles later to help. I just think if there’s been a mess up at your location and you have to send the client elsewhere, at least make sure to add a buffer with the extra miles you think they’ll need. Don’t short change them or be stingy. Woodstock was awesome though.

Rating:

5.0

Not much everything was quick

Rating:

5.0

Nothing was damaged. Everything got here safe and sound. This is the 2nd time I’ve moved across the country with U Boxes, highly recommend. It’s just as safe … if not safer, and affordable. U Haul is the company it is, because they provide great services and take care of their customers. I’m U Haul for life when it comes to moving.

Rating:

3.0

Give a military discount. I asked for one but apparently it’s not something this location does. Would’ve been nice. Doesn’t seem like U-Haul wants to give soldiers a bit of a break when we are the ones sacrificing by moving across country with their equipment.

Rating:

5.0

This is an excellent facility!

Rating:

5.0

I moved from Washington state in UBox which I moved to a storage unit and then rented the cargo van to move to an apartment. The only glitch was that the small box truck was not available. Other than that the entire process was quite easy. The movers I hired from those recommended by U Haul were quite young and inexperienced but were able to get the job done.

Rating:

5.0

Nothing. Patrick is an excellent representative for U-Haul.

Rating:

4.0

My Storage was switched over to my Son when I got all my stuff out and his stuff in. They still have yet to take my account off while already signing him up & free lock/storage for the month. I called a week ago and it's still on my account.

Rating:

3.0

I ended the storage locker on 9/5/24 and had paid the monthly fee thru the end of the month. I thought that there would be a refund based on 25 days still left of the month. I was then told no credit is given for unused days of paid storage! This is not a fair or customer confidence building policy. You want more people to trust the U Haul name, then show a customer service policy that helps the customer too. Profit for only the company is not the way to convey this!

Rating:

5.0

Personnel delivering and picking up the containers were efficient and friendly. Containers were in good condition and transport to the destination went excellent. Note: Because of a delivery issue at the storage facility I was using, a delivery of the containers was not possible by UHaul. But Holly, in Canton GA, assisted me in getting a third party to deliver (and unload) the containers.

Rating:

5.0

I'll be back to rent again.

Rating:

5.0

The process was completely explained to me and there was assistance when I asked. Everyone was friendly and helpful.

Rating:

5.0

Very well-maintained storage facility and excellent customer service!

Rating:

4.0

I was very impressed how clean your bathroom was good job

Rating:

5.0

My storage experience was absolutely fabulous the facilities are amazing and the staff is outstanding! I would highly recommend using this facility.

Rating:

5.0

The worker that showed the unit and explained how to use the keypad, etc was fantastic! He was helpful and showed step by step how to access it, updated my passcode to make it easier for me, showed all the amenities (restroom , push carts, garage drop off, and share pile). I did not expect such great service and the worker was extremely kind.

Rating:

5.0

You guys are the accountable sanity in a uncertain world full of craziness. There's not many big companies left anymore that people can count on, knowing that their happiness and not just their money are the main focus. Moving is so stressful, filled with to much uncertainty. It's an immeasurable plus knowing we can count on you and your many many numerous tools and services in which we can rely upon. I've used other self storage places, NONE compare to your excellence! I'm beyond grateful to you and everyone there who made a chaotic day come together seamlessly. 🤗

Rating:

5.0

Patrick was awesome helping me with my storage needs and many questions regarding a potential move. He and the rest of the employees I interacted with were a credit to U-Haul and humanity. Thanks for the GREAT facility and staff.

Rating:

5.0

Friendly and knowledgeable. Definitely recommend. Answered all our questions about moving and storage.

Rating:

5.0

Patrick the GM runs a great operation

Rating:

5.0

I have used U-Haul multiple times and have had nothing but top-notch service each and every time. I highly recommend them!

Rating:

5.0

It was very convenient to have a Ubox sent here and then have more permanent storage available.

Rating:

5.0

Appreciate the cleanliness, lighting, temp control

Rating:

5.0

Thank you!!!

Rating:

5.0

The entire staff at this location is so helpful. The storage area was always clean and well lit. Thank you!

Rating:

5.0

The staff is always super helpful and kind! This is the cleanest storage place I have ever seen!

Rating:

5.0

Wonderful Staff...Great experience...Will use them again anytime.

Rating:

5.0

Absolutely the cleanest most secure facility I've ever used. The staff are outstanding to work with.

Rating:

5.0

The staff are always very helpful and friendly

Rating:

1.0

Wouldn't work with me after i did get a job to pay off my past balance. Then tried 3 or more times to charge my co signors credit card WITHOUT any verbal permission from either one of us. Patrick said my stuff wasn't going to get auctioned off...then i get an email my stuff will get auctioned. I hate you guys and will never use you ever again. Have a great day!!!!

Rating:

5.0

I would highly recommend to all.

Rating:

5.0

Through my own fault, I had to wait for a 5x5 storage unit as they go fast. I have one now and Patrick was so friendly and helpful! He explained all the particulars of the unit so I know my way around now. It is going to be so helpful “staging” for a cross country move in the near future. Thanks for the great facility!

Rating:

5.0

Patrick and the other employees keep this facility clean and help the customers out when needed. This was the second unit I had rented and I no longer need it so I closed it. This place is almost 100% rented because it’s kept so clean.

Rating:

1.0

Did not move on yet. Working on logistics.

Rating:

4.0

Appreciative of upgrade storage unit. Thank you so much

Rating:

5.0

Excellent experience, friendly and helpful staff.

Rating:

4.0

All the staff here is very helpful.

Rating:

5.0

Outstanding and friendly service. I received a free lock with my rental agreement. Thank you

Rating:

4.0

None at this time

Rating:

5.0

Great job, great facility!

Rating:

5.0

Clean bathrooms and clean Facility

Rating:

5.0

Facility and locker are in great shape. Just the cost of the storage going up every month made me decide to move on to extra space storage for better rates.

Rating:

4.0

It was all good, but the price was too high

Rating:

5.0

People were very nice especially in explaining everything to me and showing me where my storage locker was...thank you

Rating:

5.0

The online process was amazingly simple. The great experience continued when I arrived at the facility. The Manager, Patrick, took me on a walkthrough of the access procedures and showed me to my unit. The facility is clean annd brightly lit. The entire process could not have gone better.

Rating:

5.0

Awesome to work with!!!!! Thank you

Rating:

5.0

Patrick and Ethan are fantastic customer agents. The facility is very clean very well maintained and very well climate controlled. My only suggestion is to tighten security because one can enter the storage facility without an access card and can leave without an access card

Rating:

5.0

Needed storage due to new construction not completed on time. Quick, easy, carts are available to move items, inside storage for weather, my unit got a free lock. Check out was smooth.

Rating:

4.0

Staff and facilities were outstanding. Had a couple of issues with the online web page and related items. But overall would definitely use this facility again

Rating:

5.0

When I checked in, the gentleman was very helpful and thorough.

Rating:

5.0

👍👍👍

Rating:

5.0

Was very well maintained, I only left due to price of the units were above my budget.

Rating:

5.0

Clean and convenient

Rating:

5.0

I had easy time with U-Haul a d would use agian

Rating:

5.0

Patrick provided great customer service. Thanks!

Rating:

5.0

Way to expensive

Rating:

5.0

Staff is very accomodating and knowledgeable.

Rating:

5.0

Patrick is fantastic- helpful, thorough, friendly

Rating:

5.0

Exelent services

Rating:

5.0

All good service

Rating:

3.0

There were some errors in documentation that could have had very bad results. They need to double check all account processes.

Rating:

5.0

The gentleman that was working this past Saturday was very helpful and knowledge bowl and walked me through it he even walked me over to the unit. Great customer service!

Rating:

5.0

The manager Patrick was helpful when I spoke with him on the phone and when we went in to get the storage unit. This location is extremely clean and well maintained.

Rating:

4.0

I would have given an excellent rating, but the key card access on one of the doors isn’t working.

Rating:

5.0

Absolutely love the U-Haul and storage in Woodstock coolest place ever very clean and accessible with the drive-in garage would recommend it to anyone in the area

Rating:

5.0

I was very pleased with my experience and would recommend this facility to everyone. I brought some friends to help me move my stuff and they too were extremely impressed with the facility. Thank you for having a safe, clean and secure place for people to store things.

Rating:

5.0

The young gentleman at the facility was fantastic!

Rating:

4.0

Made a reservation online for a storage locker that was available, 10x5 and when I went in to get it and sign said it was not available and someone rented it out even though I had a reservation on it. Guy also said reservation don’t mean nothing and it’s first com first serve. Made me upset. But I told him that’s wrong and I had get the 5x10 instead.

Rating:

5.0

Excellent customer service

Rating:

5.0

Great storage, was a little worried by the roach trap(?) in my room when I moved in but all my stuff seems uninfested. I have plenty of storage in my new place so I don't need to rent space anymore. When I moved out there seemed to be some things breaking down. there had been a standing pool in the loading bay for a month. And the air conditioner made a large clanging sound when I was putting boxes in my car. These didn't influence my decision to move out but they will influence my decision to recommend this storage to others.

Rating:

5.0

Very good place,friendly staff..

Rating:

5.0

we would use your facilities again in the future if we needed a storage locker

Rating:

5.0

Friendly staff overall.

Rating:

4.0

Need to consider a discount for customers already renting and no other unit available. Red Dot Storage is almost half the rate and staff unwilling to accept competitor price matching. Now in paying $49 for a 5x8 and $119 for a 8x10 which seems quite costly when I've been a customer for over a year. I don't have the option to change over to Red Dot because I'm injured and can't lift. Not good customer service.

Rating:

5.0

Great place

Rating:

5.0

Patrick was great to work with.

Rating:

5.0

The person I delt with was fantastic!!

Rating:

5.0

The manager and staff were very helpful and understanding

Rating:

4.0

I felt , after moving out of the pod, that I should not have been charged for the entire month and that it would have been prorated since I moved out on the day I was charged.

Rating:

5.0

Even the moving company that I used commented on how nice the units were and how helpful the staff was when they were getting my things out of storage.

Rating:

5.0

Competitively priced and oh so clean. Very secure. Inside access. Able to pull vehicle inside to load/unload out of the weather. No vermin. I highly recommend recommend Woodstock Uhaul storage. 6 stars if I could.

Rating:

5.0

Excellent facility and staff

Rating:

5.0

Great experience so far!

Rating:

5.0

By far the cleanest facility I've used. Wonderful employees, helpful and respectful.

Rating:

5.0

Fast and easy and super clean!!!!!

Rating:

5.0

Owner took us on a tour of facility explaining all the details of rental and how everything worked. Was very friendly and helpful. Would definitely recommend this facility to friends and family!

Rating:

5.0

Very friendly and helpful staff. I feel safe storing my items here. I appreciate the flexibility od the renting of the van date. You guys are making a very difficult time in my life a little less difficult. I have one less thing to worry about.

Rating:

5.0

Friendly and knowledgeable staff.

Rating:

5.0

I have other storage units and this place is clean, convenient and makes moving in very easy. I highly recommend it.

Rating:

3.0

My unit had a lock on it and somebody already was using it. Patrick was very helpful and got me a different unit when I arrived

Rating:

5.0

Very nice facility and helpful employees. Thumbs up!

Rating:

5.0

I signed up on line then went yesterday to make sure I got it right. The young man that was there was very kind and helpful, he showed my unit, explained everything about how to use the facility and got me a closer unit because it's hard for me to walk. Your company goes above and beyond and you have an amazing employee.

Rating:

5.0

Love the automated drive in doors and customer service is top notch!! Great staff.

Rating:

5.0

I really love the convince of the garages you can pull your vehicle in for easier unloading as well as it being a great solution when weather isn't good. Super clean & organized as well as the staff helping and explaining the security measures on the facility. Thanks Uhaul!

Rating:

5.0

The only thing I think should change is if you move out early there should be a prorated refund . I switched from one unit to another and it was prorated . The facility was convenient and a great place to store my stuff for the short time I needed.

Rating:

5.0

Well maintained facility, easy contacless setup was very good during pandemic. After accessing my new storage unit, I did later stop by the office and the staff was great, very helpful. Best Uhaul experience and best storage facility experience I've had and I've been using Uhaul and other moving/storage services all around the country for over twenty years. The Eastwood Drive Woodstock, IL team does a great job!

Rating:

5.0

Every employee I dealt with at the Woodstock facility was nice and very helpful whether I was gerring boxes, renting the space or cancelling my unit of the rental. It is nice for that space to finally be occupied too as it was an eye soar in the community. Thanks!

Rating:

5.0

I was surprised at how clean the facility is. I also like the temp controlled environment. Staff was very friendly and helpful. Prices are competitive with others in the area. Very secure. I highly recommend this storage facility.

Rating:

4.0

The only negative comment that I would make is when we first rented our units a few months back most of the employees were not wearing masks in the office or storage areas. Given that these areas are enclosed, I feel that your facility should follow the same mask mandates that other businesses are required to follow.

Rating:

5.0

Every Uhaul employee I have had contact with has been friendly, helpful and knowledgeable. The rates for storage and truck rental are extremely fair. I would definitely recommend Uhaul to others.

Rating:

5.0

When I was there closing out my locker and yes it's during the pandemic time wear masks should be worn there was an employee there which I did not deal with but just noticed he was not wearing a mask. The guy I didn't work with soon as I walked into the office area he put his on which I appreciated. I've heard bad experiences about storage units but this one I had an excellent experience it was well cleaned and they were always helpful

Rating:

4.0

Patrick was extremely helpful. We ran into a truck rental problem with another U-Haul dealer and Patrick was able to solve all of our issues with alternative ideas in a very timely manner. He was very goo and kind.

Rating:

5.0

Patrick is awesome guy to deal with.

Rating:

5.0

Kevin was great and helpful

Rating:

5.0

Patrick was great to work with!

Rating:

5.0

Super fast and super easy. Clean facility with easy access.

Rating:

5.0

Great