Customer Reviews for U-Haul Moving & Storage of Woodstock

314 reviews

2000 S Eastwood Dr   Woodstock, IL 60098

(815) 345-4030

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(815) 345-4030

2000 S Eastwood Dr
Woodstock, IL 60098

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Phil K. 
Rating:
5.0

Nice curtiuse members on location

James S. 
Rating:
5.0

This location is perfect, rented from here many times in the past few months, and the service from the staff has always been excellent.

Caleb R. 
Rating:
5.0

Customer did not leave a comment.

Jamie G. 
Rating:
5.0

Customer did not leave a comment.

Deanna M. 
Rating:
5.0

Only bad part was how long it took for someone to initially answer the phone. Once someone did, it was easy peasy! And awesome that you had the electrical adaptor for trailer lights for purchase for a reasonable price! Still wonder where ours is since it wasn't where it should have been and still haven't located it LOL

Erin H. 
Rating:
5.0

Customer did not leave a comment.

Darbe M. 
Rating:
5.0

Only if weather is bad. Heavy rain or snow, have the trailer up front so renters can just hook up and go

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

The only thing I think should change is if you move out early there should be a prorated refund . I switched from one unit to another and it was prorated . The facility was convenient and a great place to store my stuff for the short time I needed.

Denise C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

The crew at the Rt 47 / Rt 14 location in Woodstock, il did an outstanding job. 15' unit was waiting for me at check out and check in went without a hitch. Speaking of hitch, they also gave me a quote for installation of one on my vehicle. Thanks for the great service...

Patrick B. 
Rating:
5.0

They have always been wonderful

John G. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Have brooms available to sweep out trucks being returned

SANDEE C. 
Rating:
5.0

The staff was very nice . I was in and out very quickly . Would definitely be coming back to this location

Jose C. 
Rating:
1.0

When I picked up the truck fuel level was just above 3/4 of a tank contract said it was full. I didn't notice this until I was about a mile away from the pick-up facility. I pulled over and took a picture of the gauge with milage clearly showing. When returned the vehicle I turned it over with MORE fuel than when I received it. I also showed pictures to attendants with a fuel level be below full when I picked it up. . Only to find out the next day that I was charged for not returning the truck full. I rent From Uhaul for my business EVERY WEEK. This is not the first time this has occured. I will be renting from a competitor here on out.

JEFFREY K. 
Rating:
5.0

Customer did not leave a comment.

Bill T. 
Rating:
5.0

Customer did not leave a comment.

Barbara P. 
Rating:
5.0

Customer did not leave a comment.

Jean C. 
Rating:
5.0

Customer did not leave a comment.

Mike O. 
Rating:
5.0

Customer did not leave a comment.

Valdimir H. 
Rating:
5.0

Representative was very professional Thanks-Aziz

AZIZ K. 
Rating:
5.0

Customer did not leave a comment.

Brenda H. 
Rating:
5.0

Customer did not leave a comment.

FRANK A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronda D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRY E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

taylor S. 
Rating:
2.0

I was charged for extra miles which costed an additional $20 for something I didn't do... no response from store

Vanessa M. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Very informative and helpful. Great employees and location.

Hannah V. 
Rating:
5.0

Fast and easy rental agreement. Truck was warmed up and ready to go within 5 minutes of arrival.

Bryant P. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

Customer did not leave a comment.

Patricia W. 
Rating:
5.0

Nothing

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
4.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

Linda E. 
Rating:
5.0

Customer did not leave a comment.

Samuel M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shelby V. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

while returning a different truck than I left with due to truck issues they were very understanding and apologetic.

CHARLES N. 
Rating:
4.0

Customer did not leave a comment.

Jaime S.  |  First Impressions 
Rating:
5.0

The truck was very hard to handle I've ridden in better

Eve T. 
Rating:
5.0

My first really good experience with uhaul

John G. 
Rating:
5.0

Well maintained facility, easy contacless setup was very good during pandemic. After accessing my new storage unit, I did later stop by the office and the staff was great, very helpful. Best Uhaul experience and best storage facility experience I've had and I've been using Uhaul and other moving/storage services all around the country for over twenty years. The Eastwood Drive Woodstock, IL team does a great job!

Timothy J.  |  Online Move In 
Rating:
5.0

Every employee I dealt with at the Woodstock facility was nice and very helpful whether I was gerring boxes, renting the space or cancelling my unit of the rental. It is nice for that space to finally be occupied too as it was an eye soar in the community. Thanks!

Julie T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike W.  |  Overall Experience 
Rating:
5.0

Have more trucks available.

JAMES F. 
Rating:
5.0

Friendly service, well maintained facility. The best Uhaul truck I have rented in the past 2 years. I rent approx every 6-8 weeks.

Susan R. 
Rating:
4.0

Customer did not leave a comment.

OSCAR S. 
Rating:
5.0

Customer did not leave a comment.

CRAIG H. 
Rating:
5.0

Friendly and efficient staff to handle the rental & return. Appreciated the Covid safety precautions.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

JIM T. 
Rating:
5.0

I was surprised at how clean the facility is. I also like the temp controlled environment. Staff was very friendly and helpful. Prices are competitive with others in the area. Very secure. I highly recommend this storage facility.

Joseph L.  |  First Impressions 
Rating:
4.0

Please improve your customer service. I pulled up to return the trailer. An employee was outside cleaning vehicles. He did not acknowledge me even after I sat in my vehicle for several minutes. So I went inside only to have this same employee come in to greet me. I felt like I was interrupting his work rather than welcomed back.

Barb U. 
Rating:
5.0

Customer did not leave a comment.

lawrence J. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

I can't think of anything. I didn't go inside, but at the door and it appeared clean. I had to wait a few minutes for someone to come out to help process my rental, but all in all, it was and easy return.

Terri T. 
Rating:
5.0

Everything went well. I originally rented the Cargo Van from Friday to SAturday but realized Saturday afternoon that I wouldn't be able to get everything unloaded to return Saturday and I called the store. I spoke with a gentleman to notify him and he said that it was no problem to return on Sunday. Then Sunday morning I received a call asking where the van was?? It seemed like the Saturday person did not pass along the information?? Other than that - it worked out just fine. Thank you.

ANNE W. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Rita K. 
Rating:
4.0

Customer did not leave a comment.

ANGEL D.  |  Online Move In 
Rating:
4.0

The only negative comment that I would make is when we first rented our units a few months back most of the employees were not wearing masks in the office or storage areas. Given that these areas are enclosed, I feel that your facility should follow the same mask mandates that other businesses are required to follow.

Brandon C.  |  Overall Experience 
Rating:
5.0

The staff were very helpful and great to work with. Highly recommend them.

John R. 
Rating:
5.0

Customer did not leave a comment.

ANGEL D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ben M. 
Rating:
5.0

Nothing really unless you give me a discount

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Stuart D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucy R.  |  First Impressions 
Rating:
5.0

Friendly staff & very helpful.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

nepthali M. 
Rating:
5.0

Customer did not leave a comment.

Robert D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candace O. 
Rating:
5.0

Man was very nice. Checked us in early. Very helpful

connie L. 
Rating:
5.0

Nothing.

Sharon O. 
Rating:
5.0

Customer did not leave a comment.

Tonya N. 
Rating:
5.0

Customer did not leave a comment.

Ronda D.  |  First Impressions 
Rating:
5.0

great experience

steve N. 
Rating:
5.0

Customer did not leave a comment.

Joel S. 
Rating:
4.0

Customer did not leave a comment.

Rick M. 
Rating:
5.0

Every Uhaul employee I have had contact with has been friendly, helpful and knowledgeable. The rates for storage and truck rental are extremely fair. I would definitely recommend Uhaul to others.

Linda E.  |  Overall Experience 
Rating:
5.0

I am very satisfied with my Uhaul experience at this location. The employees are very friendly, helpful and knowledgeable. I would definitely use them again and recommend them to others. And the rates are very affordable.

Linda E. 
Rating:
5.0

Customer did not leave a comment.

JIM F. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

When I was there closing out my locker and yes it's during the pandemic time wear masks should be worn there was an employee there which I did not deal with but just noticed he was not wearing a mask. The guy I didn't work with soon as I walked into the office area he put his on which I appreciated. I've heard bad experiences about storage units but this one I had an excellent experience it was well cleaned and they were always helpful

Cassandra S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matt H. 
Rating:
2.0

Checking in with the mobile app was a very slow and unreliable process. I would not use the U-Haul mobile application again.

Phillip M. 
Rating:
5.0

Customer did not leave a comment.

kevin V. 
Rating:
1.0

Every time I rent from U-Haul something is wrong with the trailer or truck. It happens over and over. This time a D ring was missing from the trailer and the worker told me, take it or leave it. U Haul basically sucks.

Darrell N. 
Rating:
3.0

Customer did not leave a comment.

Dale O. 
Rating:
5.0

Customer did not leave a comment.

Shirley B. 
Rating:
5.0

Customer did not leave a comment.

Regino R. 
Rating:
4.0

Patrick was extremely helpful. We ran into a truck rental problem with another U-Haul dealer and Patrick was able to solve all of our issues with alternative ideas in a very timely manner. He was very goo and kind.

Amy S.  |  First Impressions 
Rating:
4.0

I made a reservation on the UHaul website and it was very easy to use. The pick up and return was quick and easy and the price was right. Overall, a great experience.

Geoff W. 
Rating:
5.0

I hope someone looks into this message. I had reserved a 6 X 12 enclosed trail, to be picked up in Marengo, IL. at 1:00 pm. I showed up and the trailer was not available, no enclosed trailer was available. I then had to go to Woodstock to get a smaller trailer, 5 X 8 or Belvidere for the 6 X 12. Why was I put in this situation?

STEVE O. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

McHenry County H. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Patrick is awesome guy to deal with.

Dwyane R.  |  First Impressions 
Rating:
5.0

I experienced some confusion in setting up Moving Help. It would be great to have a specific person at UHaul who serves as the MovingHelp expert and liaison.

julia B. 
Rating:
5.0

Customer did not leave a comment.

MIKE S. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Nick S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Jayson H. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Don L. 
Rating:
5.0

Customer did not leave a comment.

Norman R. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Samuel C. 
Rating:
5.0

Customer did not leave a comment.

Mary L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ann D. 
Rating:
5.0

Customer did not leave a comment.

LORI B. 
Rating:
2.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Ryan R. 
Rating:
5.0

Kevin was great and helpful

karen m.  |  First Impressions 
Rating:
5.0

Nothing.

Rodney K. 
Rating:
4.0

Customer did not leave a comment.

Carolyn T. 
Rating:
5.0

None

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Rick L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jill l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roy P.  |  Online Move In 
Rating:
5.0

Patrick was great to work with!

ted s.  |  First Impressions 
Rating:
5.0

Super fast and super easy. Clean facility with easy access.

Tim L.  |  First Impressions 
Rating:
5.0

Great

Aaron K.  |  First Impressions 
Rating:
5.0

Great service

Francisco D.  |  First Impressions 
No reviews have been submitted for this location.

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