Customer Reviews for U-Haul Moving & Storage of Wooster Square

Representative was knowledgeable and helpful.

We actually go the truck from the Whalley Ave, New Haven location.

Thanks Tyffany

The facility was clean, temperature controlled, bright and secure. The staff was friendly and helpful in every instance. A very good experience. It’s well located at the intersection of I-95 and I-91. Highly recommended.

One problem: there was an exit door that appears not to have been disarmed by my entry code, but that did not have a sign to that effect. I used the door and of course set off the alarm. I called the monitoring facility and cleared it up, but adding a sign seems worth doing.

The staff (I think she is ana) at Uhaul in Woost square is very very helpful. There was some issue with my storage reservation. She helped me several time to make sure I can get my expected storage unit. I really appreciate her help.

Perfect at this location. Very courteous and knowledgeable

Everything went smoothly. The person who helped me made sure I had everything I needed and at a very fair price for everything. Thank you so much!

Thanks

Ana, the lady that assisted us was EXCELLENT! We ran into problems with the system and she went the extra mile to help us resolve them. Fantastic service.

This facility is spotless clean and the staff is super friendly. Dave went out of his way to make sure that I was well satisfied and believe me when I say to you all that I have never felt more welcomed at a facility other than this particular U-HAUL which is located at 83 Water Street, New Haven, CT.

Thanks 4 being patient

I returned the truck 2 1/2 hours after I picked it up but, it was not checked in until the next day. The truck smelled terribly of marijuana. If it were not for me needing the truck for an emergency move I would have refused it and rented from another location.

Thank you Tyffany

I overfilled the tank upon returned but was charged $1.28 for going over by 1 mile. That's absurd.

The online check-in app is faulty. After I took the picture as requested, it would not let me go further. Fix it.

perfect Thank you

After hours service fee of $20???

It was difficult to do the phone pick up, but the store helped

All the staff, especially Anna were very helpful in this stressful time. I would definitely use them aging. Very convenient.

The staff was really friendly and helpful

excellent customer service. easy instructions to get my vehicle

Staff was very helpful, van was easy to drive, and the cost was affordable. The only change that might be helpful would be clearer instructions on finding the entrance to the truck parking area.

My reserved dolly was not in the truck for me when I arrived. In addition, the mileage I estimated in my online checkin was not correct. I had entered 6 miles and the employee initially tried to charge me for 50 miles until I looked it over more thoroughly. As a first time truck renter, it would have been nice to have the employee go over the process with me.

20 minutes for the mobile check-in was way too long. The staff inside were super helpful and friendly but even they couldn't speed it up.

Entrance was a bit hard to find. Everything else was fine.

The pickup location changed! I was fine but an email was only notification... phone AND email would have been better

The people working at this U-Haul location were great. Competent, efficient, and friendly.

The woman who helped us could not have been more helpful and kind. We appreciated her!

n/a

'he didn't come to my imagination"

Unfortunately the key to my initial rent was not in the lockbox. However your worker came up with another truck that I was able to use

Love how quick and easy it was to rent the vehicle as an international person.

Anna is an absolute pleasure. She made my situation easy and convenient. She offered alternatives to give me options as well which is so helpful in such a stressful time. Will continue to use services at that facility.

Very clean, nice people, easy access

GREAT SERVICE !

The employee on site was very friendly, helpful and professional.

Digress leave the main subject temporarily in speech or writing.

It was a little hard to find the location.

The truck had no air conditioning and it smelled like cigarette smoke. Not good when it's 90 degrees and humid and was also asked to pick up the truck not from our original location which we wanted.

Everyone was knowledgeable, super nice, and helpful!

The person at the desk was not wearing a mask and was violently coughing in the presence of customers. The keys for vehicles were not where they were supposed to be and staff had to search for the keys.

The uhaul foldable bike that was in the store was amazing I would like to know if and when these bikes would be up for sale or auctioned off I would like to be notified they a great find which I would like to own in the condition that it is in thx

Beyond disappointed in my experience. My pick up location was changed after my scheduled pick up time. Then had to drive 20 minutes to another location where the dolly I needed was not even there. Very disappointed and will not be using your service again.

Interior was clean but had a smell of a dog or some kind of animal in the cab. Didn't realize the smell until we left the u-haul property.

Everything was very Good

Don't go to the Swanson auto location. They made my caught and I stand outside in the dark with suitcases for over an hour since they didn't leave us a van to rent. We looked like easy targets and to be honest I was pretty scared.

Quick and easy, pleasant people to work with. COVID-19 restrictions were well managed. Very good experience.

The ease of checking in and picking up the vehicle without ever seeing anyone was perfect!

Not specific to this location alone, but allowing customers across CT to use SafeMove Plus would be a marked improvement.

Location and staff very good. It took an extra several minutes to get our rental and paperwork because there was one associate and one very rude customer who seemed to not want to pay for his rentals. But equipment was hooked up and ready to go and associate was very helpful and continued to smile even after the rude customer before us.

Tyffany is AWESOME!!

Truck had no gas, customer rep lacked bad customer relations skills

In-accurate gas level at time of rental. Photo of gas level uploaded at time on departure from U-Haul, customer not reimbursed for gas.

The customer rep was great, but this location didn't have the furniture Dolly I reserved, so I had to buy one (19.95$); the feature for picking up the vehicle with my cellphone was so so so slow that I finally canceled and just went inside, and the creditcard swipe machine inside the store was faulty, so they had to enter my info 4 separate times. What a joke!

Nothing. Everything was great, went well, and I was totally satisfied.

Very easy to set up! We used a storage unit last year and are glad to be using one again

Just keep doing what you do You guys were great

Smelled like disinfectant and was super clean. Very friendly and knowledgeable staff member

The rep should make all instruction clear at the time of renting, I found out a lot after I was trying to return the vehicle

The individual that helped me gave me all the info I needed. Very polite

Very friendly, very helpful. Very nice store that sells all of your moving needs! The girl at the help desk was wonderful!

Clerk was very friendly

We reserved online, but...then had to go through the entire process again when we arrived onsite...using the employee's personal phone? She took photos of my license and everything with her personal phone. Seemed super sketchy and I will probably reconsider UHaul in the future based on that experience alone. Also, when I returned the vehicle, the attendant never came out to get the vehicle (as the drop-off sign directs). I waited 5 minutes for the attendant, and then walked in to find her on her phone, not watching the security cameras and noticing me, etc. It was not very reassuring at all. As a former victim of credit fraud, just everything about this felt dirty and unsafe. Will probably use Home Depot in the future.

Impressive, clean, friendly

Your AP for the phone is horrible. No one was available to chat and because of that it took me a half hour to get a van that should have taken 2 minutes. Then there was only one person there who basically ignored me for a ten second transaction, literally while she waited on someone renting a storage bin.

I’ve have multiple storage units, this has been the best by far.

I did late night pick up and drop off I had to call the manager to do the Pick up. She was extremely helpful I was very happy with the customer service I receivedI would definitely recommend.

I will Recommend Uhaul storage to all my friends and family..... the experience was excellent

Tiffany was so helpful! Great customer service!!

I was able to access my things 24/7 which was important as I worked a lot after hours very clean facility even the bathroom was spotless and the manager was very pleasant and helpful... bravo!

Analis Decker, Uhaul Representative at our local location, was outstanding in terms of customer service. She deserves a promotion and/or a raise! Even though there are Uhaul locations that are closer to our residence, we would go back to the Wooster Square Uhaul because of the high level of customer service.

I cannot say enough about my experience with Wooster U-Haul! Every single staff member I worked with was amazing which I believe trickles down from managment. Thank you for an A+ experience.

Analis Decker is an absolute super star at Wooster Square in New haven location! I would highly recommend to anyone, great service & secure location. Pleasant experience & my go to place! Thank you!

special thanks to Tiffany

Ana The GM was super amazing and very helpful THANK YOU monika

The staff was very friendly and showed me everything I needed to know.

This was a great way to store items over the summer break!

Well designed facility.

Terrible manager, being unfriendly with no answer to why lock my cube before the due day, and I was paid on time and autopay. In addition, she didn`t refund any rents for extra days.

The staff and management were very professional handling my needs and the facility is well-maintained! Will use the services in the future again!!! Thank you! Best, James

They we all great

awesome experience

Everything went smoothly and quickly. Thank you to Analis, the GM

Very friendly staff

Every staff member was friendly, professional and helpful. I recommend this facility highly.

Very clean place, storage facilities are located in a newly converted industrial building. Management and staff is very efficient and quite nice.

Julius was amazing! He was so fast! That was the first time I've ever been to a U-Haul and not had to wait around for what seemed like forever. He got me the perfect unit at the perfect price.

extremely neat and clean safe facility -wow friendly staff. only minor wish would be some fine tune of the security door closing on the elevators and garage door entrances - too quick

This location is extremely clean and secure. The staff was really helpful and friendly.

The last time I went to uhaul to obtain a new access key & trailer quote to move my stuff out of state, I discovered my room was cleared out without my permission. Also, I need a refund of $115.

The employee who checked me in and showed me around was very helpful

Everyone was so helpful and nice especially on such a busy week We will recommend and use again. Thank you!

Great facilities! Easy access , clean and secure , the facilities manager Analiss was great ! She made sure we knew everything about the building, very helpful and friendly .

Ana was exceptionally helpful, and her and her associates were very friendly during our experience of renting a storage unit.

Analis was extremely helpful, answering all our questions regarding storage of our college student's items over the summer. Extremely courteous & professional -> excellent customer service!

Was very clean

So awesome to have knowledgeable and helpful folks when trying to figure all this out. Tiffany went out of her way to help me figure out all my needs for a UBOX in ATL and then storage in NHV. LOVE!

Very professional staff and good service. No complaints :)

Everything was so easy. Great service!

great services

Very coutreous and helping and made the rental process easy

Renting a unit after moving from N.Y, was made simple & effortless by Pristie, Julian and the P.M Analis! the mngr Analis even went above & beyond to assure my satisfaction. Property 100% recommended!

The agent were very helpful she explained. All the rates. And i eere satisfied

Keith was exceptionally helpful and patient with all my many needs and requests. He is a gem! I like both the facilities very much and all of the products that you have available. Thank you!

The service was good.