Customer did not leave a comment.
Barbara G | First ImpressionsSelf Storage Units in New Haven, CT, 06511
U-Haul Moving & Storage of Wooster Square
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
Other U-Haul Services
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I had a horrible first time experience!!!! It took the person so long to check me in that the other agent gave my van away and so I had to wait longer. Also he did not give me a key card to access the facility. Per the mobile sign up and check in I just needed an access code but that sis not work so I had to wait online and apparently I needed a card to access the facility which I was able to but when I returned after hours the card did not work. Fortunately there was another person there who was able to let me in. I called the facility general manager as it stated to do so (before 10 pm and just go boice mail. I left a message and have yet to hear from her. Also. I mistakenly opened up an unlocked locker and the alarm went off but no response to the faculty. This has me a bit concerned about the safety of the area if there is a break in. I have no other option but to keep the storage there but if I could I would consider moving the items to another facility.
Michael B | Online Move InThe staff at the New Haven U-Haul facility on Water Street has always been extremely helpful. Appreciate it! I recommend this facility to anyone in need of storage in New Haven.
ted n | Overall ExperienceI loved having this my storage there and I'm glad that it was well wet and that I was able to have automatic payments done as well and thank you very much for the friendly employees that work there are really appreciate everything that they've done for me.
Renee C | Overall ExperienceWe are renting for a few months in the summer for our college student. They were great in ensuring that we got a unit before it filled up.
MICHELLE Z | First ImpressionsThis is an excellent U-Haul location that is conveniently located near Yale University. It’s very clean and well maintained. Tyffany is a great manager who provides excellent customer service. I plan to use this location every summer.
Ramone T | First ImpressionsIt was Dyson clean and the people were nice and friendly
CEDRIC E | Overall ExperienceThe place has lots of rodents. I removed my belongings and I am upset at the amount of damage they caused. The front spanish couple were awesome. They went beyond to help me get my belongings out. The place is clean but has rodent infestation. I didn't have not one mice trap inside unit.
Carmen M | Overall ExperienceThere is a terrible and nashuating GAS Smell when entering the storage first floor .. Is their a gas leak problem ? Please respond, because I would like to use again. Thanks Phil B.
PHIL B | Overall ExperienceYeah, when someone uses a padlock the place should have someone there to snap the lock, I’m not talking about them circle locks, cause the other U-Haul place charges $50 when someone loses their key to the lock, a padlock
roen m | Overall ExperienceExcellent service on1/26 also on 2/7/26
MARLO L | First ImpressionsIt was great
jandell w | Overall ExperienceAlways lied. The lady who is the manager stole from me before and the U-Haul company never did anything about it. Yes I filed a complaint and spoke to someone at headquarters. I was told I would be able to make a payment of $303 soon as the day come for me to make a payment that Sam women applied an extra $150 to the account and no I couldn’t make the $430+ and she knew this. Hence I kept needed another day or time to pay.
Semaj D | Overall ExperienceThe reason why I felt this way is because when they moved my stuff from the storage box to a storage unit some of my stuff is missing and when I ask about it, no one can give a complete answer to why my stuff is missing so if I was to ever use another storage unit from U-Haul, it will not be that one. It would be somewhere else because they’re Customer Service. There is poor.
George S | Overall ExperienceThank you
AARON P | First Impressions