Customer Reviews for U-Haul Moving & Storage of Wooster Square

453 reviews

83 Water St   New Haven, CT 06511

(203) 936-6913

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(203) 936-6913

83 Water St
New Haven, CT 06511

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Tyffany is the best Manager! She should get a raise. Kind, friendly, and professional! Completely satisfied with my service. Also Travon is lovely, great experience with both of them at Wooster Square location. Thanks 🙏🏻

Clara R.  |  First Impressions 
Rating:
5.0

The guys were really friendly and helpful.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

GABRIELLE H. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND A. 
Rating:
5.0

Customer did not leave a comment.

SIOBHAN D. 
Rating:
5.0

Customer did not leave a comment.

Yasmin T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GABRIELLE H. 
Rating:
4.0

Customer did not leave a comment.

DAVID G.  |  Overall Experience 
Rating:
1.0

The most rude, unprofessional general manager,

JOSE R. 
Rating:
3.0

The employees were dismissing, unprofessional, and clueless as to how the work goes.

Yanitza R. 
Rating:
5.0

Customer did not leave a comment.

hannah H.  |  Overall Experience 
Rating:
5.0

Every Single employee I have dealt with was exceptionally helpful. The sales office is always immaculately neat and organized. They always have what I need. Had a storage unit there (just moved out last week) for two years and never had a problem. The storage building was always clean and well-lit. Not a fan of their carts, but they work and are always available. One thing though, they really need to update their computer system, it's a mess.

cheryl s.  |  Overall Experience 
Rating:
5.0

the online uhaul system was a bit annoying to navigate and tried to upsell us, BUT the customer service of the staff at the Wooster Square U-Haul Facility in New Haven, CT was excellent and all the workers deserve a raise and better benefits. Great work! Very chill, friendly, and helpful, even on a busy Saturday with a lot of folks renting vehicles and moving in and out of storage. Compliments to the team at the front desk, on the phone, and who helped with vehicle return. Excellent service before and after we returned our truck, and very helpful with the storage unit as well.

MICHAEL T. 
Rating:
5.0

Staff are very nice here.

Genne M.  |  Overall Experience 
Rating:
4.0

Make customers more aware of mileage rates

DUANE W. 
Rating:
5.0

It was great. Quick pickup and really friendly staff. Drop off was even quicker which was great as I was late to catch a train! I did not have time to top off the gas unfortunately and my only negative feedback is that we got charged for 5 gallons of gas at the premium fillup price we expected after we dropped it off even though the receipt clearly shows we only drove 10 miles the entire time we had it rented. Seriously.

JAMES V. 
Rating:
2.0

I absolutely loved all of the staff , they never stayed longer than 6 kid. Both managers in 3 years were rude and useless. I’ve been stuck on every floor locked out aggervated over charged! I would never recommend this facility to anyone I like. You’re lucky if they answer the telephone!

margaret a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anna G.  |  Overall Experience 
Rating:
5.0

Staff was very nice

Norman J. 
Rating:
5.0

Customer did not leave a comment.

duayne D. 
Rating:
5.0

Customer did not leave a comment.

DAVIDJ S. 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
5.0

N/C , Keep up with the great work. Thank you

HASSAN L. 
Rating:
5.0

Customer did not leave a comment.

GRZEGORZ A. 
Rating:
3.0

The instructions for self pick up were not very clear.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

AMANDA S. 
Rating:
5.0

the staff were friendly and attentive but the separate unit was not on site but they did get me another unit.

Angel M. 
Rating:
5.0

Customer did not leave a comment.

Juan Pablo W. 
Rating:
5.0

Excellent service

CASSANDRA R. 
Rating:
5.0

Sign in front of the Water Street building for return of trucks should make it more obvious to turn right Before the building I passed it and had to ho around a few one way streets

Eugene D. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

patrick R. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel D.  |  Overall Experience 
Rating:
5.0

Tiffany was extraordinarily helpful. Thank you!

PATRICIA P.  |  Overall Experience 
Rating:
5.0

Very friendly and well aware of the space I needed. Will recommend this location to anyone. Thanks for your service Tyffany

andrea c.  |  First Impressions 
Rating:
2.0

Again, for the second time, our u-haul attendant wasn't trained on how to disassemble the vehicle tow. WE had to do it, and we don't work here and we aren't trained to. UHaul needs to do a better job at training their employees. This entire experience was infuriating and we won't be using UHaul again.

Kellin C. 
Rating:
1.0

Manager talking to friend and not helping new hire

KENNETH F. 
Rating:
3.0

Customer did not leave a comment.

JOHN C. 
Rating:
4.0

Customer did not leave a comment.

DAVID C. 
Rating:
4.0

Customer did not leave a comment.

NATHALIE D. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN H. 
Rating:
2.0

Customer did not leave a comment.

LAKSHMI A. 
Rating:
5.0

excellent facility and service

Olivia D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL Z. 
Rating:
5.0

Customer did not leave a comment.

Emily T. 
Rating:
5.0

Tiffany was great

JOSE J. 
Rating:
5.0

Customer did not leave a comment.

ambritt m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMBER W. 
Rating:
1.0

I thought I was doing U-Haul's favor returning the damn machine I come to find out they charge me $20 for how crazy and then they charged me eight dollars for gas good thing I took pictures before and after that I actually left some more gas in it then I was given

JOHN A. 
Rating:
3.0

Customer did not leave a comment.

CAROLINE L. 
Rating:
5.0

Customer did not leave a comment.

Jianyu W. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Staff at this location were actually very helpful and friendly, both renting and returning, which is very unusual at a U-Haul.

THOMAS N. 
Rating:
5.0

Don't assert there is 1/8 of a tank of gas when the tank is nearly empty. We had driven six miles when the empty tank light came on. We bought six gallons of gas for 25 miles of rental and still had the privilege of paying you an extra $14.25 gas charge. On the plus side, Tyffany Cirillo has a great demeanor and was super kind when I locked the key in the truck.

NANCY A. 
Rating:
5.0

Customer did not leave a comment.

Aparajita C. 
Rating:
3.0

Find a staff who knows how the system works beyond computer skills. The storage facilities were not available, at any locations in New Haven, CT. IT WAS SO AGREVATING EXPERIENCE. My first time doing business with you.

ROBERTA J. 
Rating:
4.0

Customer did not leave a comment.

DINESH M. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

WAYNE C. 
Rating:
5.0

Customer did not leave a comment.

Matthew B.  |  First Impressions 
Rating:
5.0

Increase remote customer service capacity. It was challenging to change my drop-off location by phone. Good job overall, though.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Marissa L. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Customer did not leave a comment.

SYDNEY S. 
Rating:
5.0

Customer did not leave a comment.

Emilio D. 
Rating:
4.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Tiffany Cirillo is an epitome of compassion and professionalism. My order was inexplicably cancelled and I did not realize till the day of. I had arranged movers and made arrangements with my new landlords. Everything was about to fall apart when I just showed up at her U-Haul location at 7:00 AM. She immediately understood my situation and jumped right into action with counting return trucks, cleaning and maintaining them so she could get an exact count as quickly as possible. And just like the saying “where there is a will there is a way”, there was one extra truck on her location. She called the online management and had it assigned to me. I mean if this isn't what every customer dreams of then I really don't know what is. Ms Cirillo You Rock !!!

MUHAMMAD J. 
Rating:
4.0

Customer did not leave a comment.

FREDERIC W. 
Rating:
3.0

Customer did not leave a comment.

EDRIS M. 
Rating:
3.0

I was charged for gas, even though I stopped to fill the tank back to its original point. Unsure how this happened and have not been able to get this resolved yet.

Sydney J. 
Rating:
5.0

Leshuan hicks was very helpful and professional.

PEDRO T. 
Rating:
4.0

Inventory is not updated properly, hence the convenience of providing an online reservation system to reserve a rental goes out of the door.

SESHUPRIY A. 
Rating:
3.0

Inform the customer of unavailability of equipment before we show up. Also the instructions on where the key pick up area was is totally out of date - there's no picnic table in the vicinity that the boxes were in close proximity to. Lastly, provide clearer directions on how customers should enter and exit the facility.

TREVOR A. 
Rating:
4.0

Customer did not leave a comment.

Loren W. 
Rating:
5.0

Customer did not leave a comment.

CANDACE B. 
Rating:
1.0

Customer did not leave a comment.

Jesus L. 
Rating:
4.0

Didn't find out pick up location moved until the night before the move

MICHELLELEE D. 
Rating:
5.0

Pick up trucks would be useful at the Water St location.

Ernest S. 
Rating:
5.0

Customer did not leave a comment.

SIHENG T. 
Rating:
5.0

Nothing, the location is great, truck was clean and easy to find with mobile pickup and plenty of parking for my personal vehicle I recommend

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

Bruce L. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Tiffany's service was excellent.

andrew S. 
Rating:
5.0

Customer did not leave a comment.

SEAN K. 
Rating:
3.0

Sketchy and hard to find location, store manager posted cell phone for after hours questions but did not answer phone

Ayibatari S. 
Rating:
3.0

The location is good for New Haven local residents; and it is within walking distance from downtown. However, the GPS from Google map misled the location. If you are the 1st time to this location, you need to walk around to find where Uhaul is. It is hidden behind the GPS location and you have to drive around.

Chenxi B. 
Rating:
5.0

Repair damage, update reference photos

Paul R. 
Rating:
5.0

Loved the self-drop service. Very easy to use!!

ralph M. 
Rating:
5.0

Nice!

CARLOS L. 
Rating:
5.0

Customer did not leave a comment.

TAMATHA M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

YVETTE R. 
Rating:
5.0

Clean and easy to use! Safe and secure!

Calline J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexander L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Great help by staffs on site when got stuck on mobile check-in, thank you very much!

Fusheng L. 
Rating:
5.0

Nothing, best U-Haul location ever. Friendliest staff bar none.

aria W. 
Rating:
3.0

Customer did not leave a comment.

Brittany B. 
Rating:
4.0

Customer did not leave a comment.

Alexa G.  |  Overall Experience 
Rating:
1.0

Terrible customer service. Service member detached trailer but failed to check it in, review it for damages, or test the lights (even after I gave him a hefty $20 tip). When I returned the following day to return the truck, no record of my trailer was entered in the system. Completely unprofessional.

Michael A. 
Rating:
5.0

There was no walk around the vehicle. I did not notice a broken mirror until about a mile into my trip. I quickly called the facility and had that noted on my record.

STEPHEN C. 
Rating:
4.0

It was easy mostly because I just parked it where asked and walked away. That part was easy.

Jeffrey A. 
Rating:
4.0

Customer did not leave a comment.

DIANA R. 
Rating:
4.0

Unfortunately, though I made a reservation for two furniture dollies, the location had none when my partner and I arrived. Everything else went smoothly, but I'll reach out to customer service to have the cost of the dollies refunded.

Derek M. 
Rating:
3.0

“Dispatched fuel level” was wrong, luckily I took a picture of the fuel level prior to driving, otherwise I would have had to pay for fuel I didn't use.

JOSHUA M. 
Rating:
5.0

Everything was very smooth! Staff was very helpful. Will definitely be back to this location when we need storage/moving.

Edward D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERE W. 
Rating:
5.0

Nothing

CLYDE S. 
Rating:
5.0

Have used this place annually for college meals be out...excellent!

cynthia t.  |  Overall Experience 
Rating:
2.0

I had a truck reserved, checked in on line, confirmed my truck #, which as it turned had just been rented to someone else before me. (??) Something wasn't working right, or wasn't used right, with the system. I had to wait for next truck to be cleaned, etc. Overall, It was a 40 minute experience.

Myron H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
4.0

Customer did not leave a comment.

AUTUMN S. 
Rating:
5.0

They need to answer their phones more

CHIAMAKA A. 
Rating:
5.0

Unbelievably fast and courteous service. Facility is immaculate and online system s in total sync with store. In and out

DIRK H. 
Rating:
4.0

you guys were awesome!

CHRISTINE E. 
Rating:
5.0

clean facility, exceptional staff

ANTHONY M. 
Rating:
5.0

The workers in the place were incredibly nice Very clean

Maria A. 
Rating:
5.0

fast and quick checkin. Nice truck condition.

XIAOLIANG Q. 
Rating:
5.0

Ana provided excellent and friendly customer service. Thank you!!

hannah H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SUZANNE M. 
Rating:
4.0

Once I found my unit and had made the first trip, this facility was great. That being said, I found the overall design to not be intuitive at all. There are many "gateways" to access—which is good so that you feel your items are secure. However, I wish there had been more signage or directions located on site.

Karla S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TAMATHA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peter y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marcos C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Geraldo S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ido b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles W. 
Rating:
4.0

Customer did not leave a comment.

JORDAN E. 
Rating:
4.0

Customer did not leave a comment.

Hongying L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Aidan G.  |  Online Move In 
Rating:
5.0

LeShaun and Tiffany are excellent. Very helpful and courteous, great at troubleshooting. 5 stars

SAIMA H.  |  First Impressions 
Rating:
5.0

Very helpful. I reserved unit online. Manager called me to complete rental so I can move in at my convenience and no waiting in line! Perfect!

cynthia t.  |  First Impressions 
Rating:
5.0

person at the front desk was amazing!!!! storage unit was easily accessible and just great in general

Hema P.  |  First Impressions 
Rating:
2.0

We found mouse droppings throughout the storage unit at move out. Several boxes and personal belongings had Mose dropping in them. Cloth items were thrown out

Paul S.  |  Overall Experience 
Rating:
4.0

Follow up was great when original reservation unit was unavailable. And securing unit was easy! Really appreciate being able to complete everything online.

Kathryn J.  |  Online Move In 
Rating:
5.0

I must say that I am very impressed with this U-haul storage facility. The level of security and the cleanliness of this place is impeccable. When you first walk through the door you can smell the cleanliness in the air. Wish I had rented from U-haul before the storage place I moved from. The place was dark, dingy and had a musty odor . I moved because my unit was broken into and items were taken. I feel that my items are much more secure now and don't expect to have any security issues here. Great place.

John C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

FABIOMIBIELLI P.  |  First Impressions 
Rating:
5.0

Very impressed with facility and service. I’ll be a customer for life.

crestmore f.  |  First Impressions 
Rating:
5.0

Nice and clean and indoor

luis o.  |  Overall Experience 
Rating:
5.0

First off the Staff go above and beyond! The cleanliness of this facility is second to none! Clean, well maintained, safe and secure!

victoria k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane Y.  |  First Impressions 
Rating:
5.0

Great! Tiffany is awesome and helpful

Daniel A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ryan H.  |  First Impressions 
Rating:
5.0

Wish they told me I have to check in electronically on 1 keypad and then gain entry using a second keypad

JESSICA M.  |  Online Move In 
Rating:
5.0

Super clean and convenient. Helpful staff. Would totally use you guys again if I need storage space. Thanks for taking care of my daughter’s stuff while she was not in the dorms.

Heidi H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

matthew m.  |  Overall Experience 
Rating:
5.0

She was very helpful, and explained very well. I really enjoyed her.

ambritt m.  |  First Impressions 
Rating:
5.0

An was very professional, knowledgeable and friendly. Exemplary customer service!

Shawnee M.  |  First Impressions 
Rating:
5.0

The facility was clean, temperature controlled, bright and secure. The staff was friendly and helpful in every instance. A very good experience. It’s well located at the intersection of I-95 and I-91. Highly recommended.

Ellen K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marcos d.  |  First Impressions 
Rating:
5.0

One problem: there was an exit door that appears not to have been disarmed by my entry code, but that did not have a sign to that effect. I used the door and of course set off the alarm. I called the monitoring facility and cleared it up, but adding a sign seems worth doing.

Andrew S.  |  Online Move In 
Rating:
5.0

The staff (I think she is ana) at Uhaul in Woost square is very very helpful. There was some issue with my storage reservation. She helped me several time to make sure I can get my expected storage unit. I really appreciate her help.

Tianshun M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shilpa R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen B.  |  Overall Experience 
Rating:
5.0

This facility is spotless clean and the staff is super friendly. Dave went out of his way to make sure that I was well satisfied and believe me when I say to you all that I have never felt more welcomed at a facility other than this particular U-HAUL which is located at 83 Water Street, New Haven, CT.

daniel s.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kyle G.  |  Overall Experience 
Rating:
5.0

Thank you Tyffany

Tonya B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justice F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodolfo M.  |  Overall Experience 
Rating:
5.0

All the staff, especially Anna were very helpful in this stressful time. I would definitely use them aging. Very convenient.

Amerra Z.  |  Overall Experience 
Rating:
5.0

The staff was really friendly and helpful

Jose A.  |  Overall Experience 
Rating:
5.0

The woman who helped us could not have been more helpful and kind. We appreciated her!

PATRICIA P.  |  First Impressions 
Rating:
5.0

Anna is an absolute pleasure. She made my situation easy and convenient. She offered alternatives to give me options as well which is so helpful in such a stressful time. Will continue to use services at that facility.

Amerra Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

olivia s.  |  First Impressions 
Rating:
5.0

Everyone was knowledgeable, super nice, and helpful!

Karen B.  |  First Impressions 
Rating:
5.0

Tyffany is AWESOME!!

Tonya B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather F.  |  First Impressions 
Rating:
5.0

The individual that helped me gave me all the info I needed. Very polite

robert y.  |  First Impressions 
Rating:
5.0

Impressive, clean, friendly

Rodolfo M.  |  First Impressions 
Rating:
5.0

special thanks to Tiffany

jeanne b.  |  First Impressions 
Rating:
5.0

The staff was very friendly and showed me everything I needed to know.

daniel m.  |  First Impressions 
Rating:
5.0

Everything went smoothly and quickly. Thank you to Analis, the GM

zelig f.  |  First Impressions 
Rating:
5.0

Very clean place, storage facilities are located in a newly converted industrial building. Management and staff is very efficient and quite nice.

Ioanna A.  |  First Impressions 
Rating:
5.0

Julius was amazing! He was so fast! That was the first time I've ever been to a U-Haul and not had to wait around for what seemed like forever. He got me the perfect unit at the perfect price.

cheryl s.  |  First Impressions 
Rating:
5.0

Ana was exceptionally helpful, and her and her associates were very friendly during our experience of renting a storage unit.

Kristin B.  |  First Impressions 
Rating:
5.0

Keith was exceptionally helpful and patient with all my many needs and requests. He is a gem! I like both the facilities very much and all of the products that you have available. Thank you!

barbara m.  |  First Impressions 
No reviews have been submitted for this location.

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