Customer Reviews for U-Haul Moving & Storage of Worcester

10,769 reviews

290 Belmont St   Worcester, MA 01604
(@ Shrewsbury)

(508) 752-7005

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(508) 752-7005

290 Belmont St
Worcester, MA 01604
(@ Shrewsbury)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Services was excellent keep it up

JOSEPH A. 
Rating:
5.0

Quick & Easy. Convenient Services! Friendly Staff!

Erin S. 
Rating:
5.0

I always have a god experience when I rent from that office

GLENN W. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR M. 
Rating:
5.0

Customer did not leave a comment.

LISAMARIE L. 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN J. 
Rating:
5.0

Customer did not leave a comment.

MARGARETTE C. 
Rating:
1.0

aid they would charge $4.4 for overage charges and got charged $27

SAMUEL G. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE B. 
Rating:
5.0

The manager was very helpful and great customer service.

ROBERT B. 
Rating:
5.0

Great experience – will rent equipment here again!

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

CHARITY K. 
Rating:
1.0

Customer did not leave a comment.

HUSAM W. 
Rating:
5.0

Customer did not leave a comment.

CHRIS K. 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

JAMYEL C. 
Rating:
5.0

Customer did not leave a comment.

SARAH V. 
Rating:
5.0

I would like to complement the local people, the manager of the store, went above and beyond to help me. Super super helpful. He allow me to use his personal motorcycle Chock to secure my motorcycle on the trailer, gave me instructions. He saved the day. Thanks you all.

JOILDES F. 
Rating:
2.0

The trailer was filthy inside, old garbage and scum on everything. The furniture dolly belt was so gross and covered in gunk that it actually smelled bad.

Aaron W. 
Rating:
5.0

Employees always are nice and give thorough explanations about your rental contracts

KEVIN O. 
Rating:
5.0

Customer did not leave a comment.

LAJUANE H. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

PAUL L. 
Rating:
5.0

All personal were courteous and professional. Thank you

BARRY B. 
Rating:
4.0

Customer did not leave a comment.

DESMOND S. 
Rating:
5.0

Customer did not leave a comment.

KWAME K. 
Rating:
4.0

N/A

FLAVIO B. 
Rating:
5.0

Customer did not leave a comment.

MONA R. 
Rating:
3.0

Experience was mostly good Checked oil and windshield washer fluid before leaving Medway for Pa. and oil down a quart and fluid empty... Company sent mechanic to fix. company sent mechanic to fix

FREDRICK S. 
Rating:
5.0

Great Job !!

FRANCIS D. 
Rating:
5.0

Make sure a customer doesn't have to drive more than 10 miles to get equipment

GARETH M. 
Rating:
1.0

The truck I rented smelled horribly like cigarettes and there was feces next to the passengers seat. I was very unhappy and expect a refund. Calling customer service. Plus, the people at the desk were very rude. Thanks for nothing

BRENDAN R. 
Rating:
5.0

Customer did not leave a comment.

FREDERIK P. 
Rating:
4.0

Rented the van to move a queen size mattress & box spring and full size mattress & Box spring..it was very tight to get the queen in & out of the van. The shape of the back door opening along with the tire bumps/wheel wells made it very difficult. Would recommend the 10ft truck.

NANCY N. 
Rating:
5.0

Phase out older trucks and get in newer ones. The one I got to move my stuff to Florida was relatively new and in good condition. The one I got for this survey was an old one with not much of heat & other controls.

THAMARAI C. 
Rating:
5.0

Staff is always great, should have rewards program for frequent renters that would be good.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

DAVID U. 
Rating:
2.0

Customer did not leave a comment.

Sonia F.  |  Overall Experience 
Rating:
5.0

Great service, quick too

JOHN B. 
Rating:
5.0

Customer service was excellent. He was very professional and attentive

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

MONICAH N. 
Rating:
5.0

Customer did not leave a comment.

KENNETH L. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH C. 
Rating:
4.0

Customer did not leave a comment.

NORBERTO R. 
Rating:
2.0

I recently rented a trailer, the woman in the office was pleasant and she helped assistant me when my reservation was not available. However, I reserved a one way and I was contacted my the manager who was less than pleasant. He asked me to return the trailer at a different location due to a mishap on their part. I was charged an additional fee. I have contacted uhaul and have yet to hear from anyone regarding this issue.

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

JOHANNA C. 
Rating:
5.0

Awesome

AYUSHKUMAR S. 
Rating:
3.0

Horrible, absolutely horrible after hours check out through UHaul. It took 40 minutes with two phones in 20 degree temperatures to get it done. A $20.00 fee was to be applied if it was not done. This is simply a means to scam money on the part of UHaul. Many will just succumb and pay the extra $20.00

DWIGHT J. 
Rating:
5.0

God bless everybody

ADAILTON P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S.  |  Overall Experience 
Rating:
5.0

Great to see a a knowledgably team provide sound advice for my rental needs

CHRIS K. 
Rating:
5.0

No improvement areas - the staff here are fantastic, both in the parking area and behind the counter! Super courteous, brought me my hat I'd left in the cab, and surprised that the prices on packing materials are very reasonable. Will be using this as my main U-Haul location despite it being quite a bit farther than other locations, just because of the great staff and experience with my rental.

Christian A. 
Rating:
5.0

Customer did not leave a comment.

SOORAJ B. 
Rating:
5.0

Customer did not leave a comment.

TYRA L. 
Rating:
5.0

I lovet

ann marie z.  |  First Impressions 
Rating:
4.0

None

BENNIE P. 
Rating:
3.0

Customer did not leave a comment.

Samantha B. 
Rating:
5.0

Customer did not leave a comment.

Wellding A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
1.0

truck inside out beyond dirty. one staff member young female with glasses. loud rude. on her cell phone. very hateful person.

henry J. 
Rating:
4.0

Worcester location is great, no complaints. App issues: Fix the app, you CANNOT upload pictures of the odometer and gas when returning the truck, even though I'm using a brand new Galaxy Fold. When I snap the picture and click the checkbox, the app doesn't ever load the picture into the preview. Clicking next it gives the infuriating error 'upload a picture to continue' which I JUST TRIED TO DO TWENTY TIMES. I had to go to U-Haul.com/share, log in AGAIN and then try to do my return and then the picture upload worked fine, but regular non-technical people are NOT going to figure out this workaround. Fix this exasperating bug.

Christian A. 
Rating:
4.0

Customer did not leave a comment.

LOUIS J. 
Rating:
5.0

Customer did not leave a comment.

Cheryl H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAURICE H. 
Rating:
5.0

Customer did not leave a comment.

chantelle J. 
Rating:
5.0

Quick and easy

JAREK M. 
Rating:
5.0

The return representative was great. Drop off was quick and easy.

William S. 
Rating:
5.0

The young lady checking me in was very nice. All the employees that got the truck, and checking in were polite and respectful 👍

JOHN M. 
Rating:
5.0

My 20' truck was ready and waiting. The estimate was spot on. The staff were friendly and helpful. It was a seamless and very pleasant experience. I continuously use this location for my truck rental needs. Thanks so very much!!!!

MICHELE P. 
Rating:
5.0

Customer did not leave a comment.

JOHN V. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA R. 
Rating:
1.0

My unit was rented long term. Hadn’t been in it for several years. I lost over 80% of my stored items to water damage and mice crap and nests.

BRIAN R D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEACON A. 
Rating:
5.0

The guy behind the desk was extremely helpful explained the bill to me and the guys outside also were great to work with. Unlike my experience at a competitors business

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

HUMBERTO R. 
Rating:
5.0

Please require a signature at drop off. I don't want to be called at 7am the next morning asking me if I dropped off the vehicle, when I actually walked inside the store, and spoke to someone about the vehicle being dropped off and pointed to it!

JONIDA K. 
Rating:
5.0

Great service, General manager is great with understanding problems and finding solutions. Will definitely recommend for someone else in the future.

ODALYS S. 
Rating:
5.0

On what was a very difficult morning I was very happy with the way the staff helped me and treated me and treated everyone that I saw them deal with. They are very polite and accommodating

Brenda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAFAEL H. 
Rating:
5.0

Great customer service!!!

COLLEEN S. 
Rating:
5.0

The staff was excellent. Equipment was fine. Equipment pick up/return area would benefit from a vehicle entrance on Belmont Street.

GERALD M. 
Rating:
4.0

The customer service was great.

scott L. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

I would highly recommend this place they gave me a truck with no reservation on a busy day and there was no extra charges it was a smooth transaction. Five stars all the way place to go with anything with of moving.

ODALYS S. 
Rating:
5.0

Raffe was especially friendly and helpful.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

MYRIAM P. 
Rating:
3.0

Customer did not leave a comment.

TRANG H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kyle R. 
Rating:
5.0

Customer did not leave a comment.

NANA B. 
Rating:
5.0

Customer did not leave a comment.

SABINE T. 
Rating:
5.0

My agent was excellent

HENRY B. 
Rating:
4.0

Customer did not leave a comment.

SEAN D. 
Rating:
5.0

Customer did not leave a comment.

AARON CHARLES C. 
Rating:
5.0

Nothing I can think of

DAVID M. 
Rating:
5.0

customer service reps are excellent!!

JOHN R. 
Rating:
3.0

Double booking and almost cannot get the rental. I paid for the dolly but you did not give me that.

SHUBIN C. 
Rating:
5.0

Let Adrian run the show Remembered my name, had a couple chuckles at the counter- stuff I just don't encounter v often great crew all around and right up the street It will come up again- we will be back! Thankyou

CLIFFORD M. 
Rating:
1.0

NOT VERY WELCOMING!!! ALL THE FEMALES HAVE A NASTY ATTITUDE

CARMELO T. 
Rating:
5.0

Customer did not leave a comment.

Mauricio B. 
Rating:
3.0

I had an issue with one of your workers accusing me of calling her stupid. She cursed at me and she was extremely rude. Never in my life do I call people stupid to their face. Maybe it was the pandemic and stress that cause her condensing behavior. Her name is Nixie and she's of Hispanic origins from Puerto Rico.

ALFRED T. 
Rating:
5.0

Great job!

MICHAEL Q. 
Rating:
5.0

It is just fine.

CHIGOZIE O. 
Rating:
4.0

Customer did not leave a comment.

Mark C. 
Rating:
3.0

Customer did not leave a comment.

Margaret J. 
Rating:
5.0

Customer did not leave a comment.

RICKY R. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Margaret L. 
Rating:
5.0

It was the last minute very complicated move for my children and we chose you all like I always do and it turned into very hard to deal with move but all the staff there made it so so much easier by helping us get the right two units to put on my son's belongings it was that kindness that made it so much smoother thank you to all

Elaine B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jane p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian D.  |  Overall Experience 
Rating:
4.0

A little more specific map with streets of where to enter the parking lot would have been helpful for me

Leah R.  |  First Impressions 
Rating:
5.0

ADRIAN WAS VERY HELPFUL AND VERY COURTEOUS!! THANK YOU!!

Sharon B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kaarina h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian D.  |  First Impressions 
Rating:
3.0

The MOST INCONVENIENT thing about this storage facility is NO ELEVATOR in the entire building! My unit is on the second floor, so everything had to be carried up stairs. Which, of course, means it will all have to be cartied back down stairs when it's moved out. The loading dock door closest to my unit cannot be opened (no entry code pad outside and no opener buttons inside).

Lauri S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cheryl H.  |  First Impressions 
Rating:
5.0

The staff was very professional and nice.

Marie D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn` W.  |  First Impressions 
Rating:
5.0

Very friendly staff and great sercvice

Rafael L.  |  First Impressions 
Rating:
4.0

Girl at front of store was very professional and courteous.

Richard C.  |  First Impressions 
Rating:
5.0

Good customer service

JULIUS M.  |  First Impressions 
Rating:
1.0

Because we waited one-half hour for someone to take the look off of the storage unit which was a big pain in the butt. And there were no staff members in the storage area.

STACEY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NELSON V.  |  First Impressions 
No reviews have been submitted for this location.

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