Customer did not leave a comment.Gabriel P.
Customer Reviews for U-Haul Moving & Storage of Worcester
Worcester, MA 01604
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Wine Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had reserved a 26' box truck from my local U-Haul dealer near Holliston, MA in Ashland. 1 - I had to travel 45 minutes and about 40 miles round trip out of my way. 2 - I was charged for those miles 3 - When I got on the highway the truck would develop a vicious vibration at the speed limit. 4 - It took over an hour to speak with a representative just to find out I would either need to wait for a repair person (could be a day or two) to insect the truck or exchange it at the location 45 minutes away. 5 - When I got to the location, the keys were unavailable for the replacement truck. 6 - The choice now became to take a smaller truck or chance the 300 mile trip with the current one in disrepair. We went with the smaller one. FYI... too small. 7 - Because of the lost time, we lost some of our help loading the truck. Bottom line. We as the buyer jumped through hoops to make the rental happen. Failure #1 U-Haul corporate could not communicate with the branch nor connect us to the branch. Failure #2 As the customer, I could not communicate with the branch. Failure #3 The U-Haul website hides the fine print as to the availability of the rental truck being at the chosen location or the cost to that would be incurred to go out of the customers way to pick it up. I can be reach at 508-254-3466 Mark Winikermark W.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.Rebekah C.
super fast service very organizedAGNIESZKA C.
Customer did not leave a comment.Peter G.
Customer did not leave a comment.Manmeet B.
Vehicle could have been cleaner. Cleaned it when I got home with it. Rather filthyDAVID M.
Customer did not leave a comment.ROLLAND S.
All you bike guys who need a trailer...can't go wrong with the 4 x 9 bike trailer. Multiple tie down loops and pretty low to the ground.JOSEPH M.
Customer did not leave a comment.MARIELIS V.
Customer did not leave a comment.ENIO M.
Customer did not leave a comment.Lucas D.
Customer did not leave a comment.timothy L.
We placed our order at 4 am or a 330 pm pick up. When we arrived the truck was available but the motercycle trailer was not available at all. Both of which online was available. They had two on hand at the location with flat tires. If we wanted a motorcycle we would have to take the truck from them and go to another location for the motorcycle trailer. When they called to confirm the reservation they did not mention that there motorcycle trailers were down. Website ask what you are transporting and most people if not all would prefer to transport there motorcycle on a motorcycle trailer. safer that way. Very disappointed in the lack of communicationANTHONY F.
Customer did not leave a comment.bruce p. | Overall Experience
Customer did not leave a comment.Annabel P. | Overall Experience
Be consistent.. I was told one thing from the person who checked me in and totally different from the person who checked me out, very confusing and cost more than expected. We drove 15 miles and put the gas exactly where it was and were still charges for gas?? Back in an hour and charged for whole day? Will go somewhere else next time.CHRISTINE G.
Customer did not leave a comment.DANA D.
Customer did not leave a comment.Russell S.
My overall experience with uhaul has been horrible. I have used them 3 times now and I will use a different company in the future. I can't believe this is how you treat customers. Give them no notice and no options. Drive an hour and a half, take it or leave it but we'll throw in some free miles. HorribleJOHN T.
Uhaul corporate price gouging. Rental double cost from same time last year same vehicle. Would not recommend Uhaul corporate.JOHN K.
While in the store there was this "Karen" of a woman going nuts on the phone and directly insulting your staff. I have to commend them on how absolutely professional and courteous they were to this woman. They kept it together and we're immaculate. Give them raises. They were top notch with everything happening that day.Travis P.
Customer did not leave a comment.SRUJAN KUMAR G.
Over all I was happy. I do think the 24/7 app is good but it needs to move along quicker. I waited for over 15 minutes to get my truck. Also, I drove less than 20 miles and needed to put in almost 5 Gallons of gas into this truck. No way it was full when I picked it up.Scott T.
The staff was quick to the point which what I need it. I was able to get everything I need done fastVIAMELKYS D.
Customer did not leave a comment.SUGEIDI D.
Customer did not leave a comment.Erin C.
Manager Harry was very helpful and respectfulBRENNAN D.
Customer did not leave a comment.GWEN O.
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.Russell T.
The initial contact with the receptionist was very poor, she never got up from her chair and spent more time looking at her phone. She never offered any services unless I inquired, leaving me trying to prod her for the services that came from renting a truck.JOSE O.
The only problem was that the "Check Engine" light was on and that the engine ran a little rough. It didn't break down, so I am happy.JOHN F.
Customer did not leave a comment.SUGEIDI D.
The location is one of the busiest in the area and they had one employee working the desk, poor guy had to deal with 10 customers in line while running out and showing people there trucks/hooking up trailers. The trailer I received had 2 tires that were about the delaminate and the fold down ramp pins were so worn that it looked like they would snap at any moment. This is probably the 20th motorcycle trailer I've rented and it was by far the worst one. Hopefully it gets an extensive refurb or gets retired.Herbert G.
I need someone to call me 937-831-5150 The trailer door will not shut I had a $75,000 motorcycle nerd I had to ride like that I would like a full refund and another refund off my trailer that I didn't use the first timeJASON J.
Customer did not leave a comment.Drew L.
Super nice and always good to me thankuSUGEIDI D.
The staff present when I returned the truck were Sunday evening were very poor. All three were on their personal cell phones talking. No one gave me a receipt for the return or asked how everything went. The only comment was that â€œ I was all setâ€mike G.
Customer did not leave a comment.allyson Y.
Customer did not leave a comment.Carol W.
Customer did not leave a comment.Nicholas U.
Customer did not leave a comment.Cheryl H. | First Impressions
Super easy processMichael A.
Totally ridiculous that I had to wait for 20 minutes for someone to answer your line to make a reservation because the call got routed to Washington. Went into the branch to pick up and 4 employees there doing nothing. We were told we didn't put enough gas in for the refill Traveled approx 90 miles and put in $25 worth of gas and brought the level up to where it was but attendants disputed. I was told I would be sent an updated invoice reflecting actual miles driven, which was less than what we estimated but have not received anything yet. Not happy with this experience at all.FRANK D.
Manager is excellent!! Young black male. But never got his name. You can tell he has job integrity and great customer service!!!!STALAIN R.
Truck ran well for my needs. Seemed to hesitate a little while accelerating. There was a message on the dash that said it needed an oil changeBRIDGET S.
Customer did not leave a comment.CARRIE L.
Very organized and cleanSidney J.
Excellent Customer service. Best service ever at UHaul.DAVID J.
Poor service. did not get the truck I wanted. system was out took extra 45 minutes to get the truck. Made my move unpleasant.sabry F.
The equipment I requested was not available and the replacement equipment would not do the job I needed it for. While I was at customer service some of the comments the U-Haul staff were making were rather unprofessional.ROBERT C.
Customer did not leave a comment.Matthias B.
Customer did not leave a comment.NICOLE F.
Customer did not leave a comment.BRANDON F.
You are excellentERNEST A.
Costumer service was great!Paul G.
Vechile was not cleaned, other than that everything is good. Customer service is excellent.RAKESH J.
Customer did not leave a comment.rohit G.
Van seat full of dog hair. At drop off one person at counter. I was told once I returned vehicle an email receipt would be sent. I received the charges yet no invoice yet. I have been on hold for 20 minutes to get an explanation on why no invoice has been received and why the amount charge was charged.KAREN M.
Customer did not leave a comment.KURT F.
The volume and variety of U-Haul offerings is excellent at the 290 Belmont St, Worcester, MA, site. My frustration is with the time it takes to "check-in" and pick-up equipment. The apps the employee uses with his/her phone and working thru the system takes a long time 20+ min. with only 1 or 2 employees, the line of people backs up at busy times in the morning. Bottom line: streamline the checkin process and your customer experience will increase!Bernard D.
Customer did not leave a comment.IDIVAR C.
Customer did not leave a comment.EDWARD O.
Everything was fine but maybe , when people set up a pick up online and give all their information and payment, you shouldn't have to wait in a long line just to give all the same information again which takes more time up . But other than that service was good .Holly G.
Keep up the awesome work! Yall are doing a great job!JOHN Z.
Customer did not leave a comment.JOSE S.
Customer did not leave a comment.Leo P. D.
Very goodJOHN O.
Why do they now dont wNt to talk to me. I will ask my credit card to cacel the money if i dont hear from youMICHAEL R.
Never been disappointed each time I use your trucksJAMES S.
They charged my card tather then giving money backMELINDA H.
Customer did not leave a comment.Kevin C.
Customer did not leave a comment.ANDREW W.
Customer did not leave a comment.DENISSE G.
Customer did not leave a comment.SHARI A.
Customer did not leave a comment.MICHAEL L.
When you return U-Haul trailer record What time you drop it offKURT S.
Customer did not leave a comment.LOUIS A.
Customer did not leave a comment.DOMINICK C.
Easier way in/out of lot.LENNIE A.
Customer did not leave a comment.MATTHEW Z.
Fast, easy and affordable.... Because this I chose U-haul.Bert K B.
Customer did not leave a comment.Mark M.
I was charged for 2 days I only had the van for 4 hours. I was told 20 dollars and with the miles 34 all together. Then 39 cents a mile. Found out it was like 6 dollars a mile I was charged 163 dollars when it should've been like 60 the most. It's a huge scam no one should have to pay that much. Or be told 1 thing and be charged 6 times literally what they were told.NICHOLAS J.
I literally moved in no less than 10 miles and I got charged 92 dollars? Ridiculous!!!! Will never use this company again what a huge spend, HORRIBLE!BRANDON B.
Customer did not leave a comment.DEBORAH W.
I never rented anything last night but got the texts and notifications as if I did. Employees must of put something under a previous customer for rental last night all I can figure.JESSICA R.
Customer did not leave a comment.RODRIGO A.
Customer did not leave a comment.john P.
Great customer service, politeness and very friendly. Answered all my questions and got me in and out satisfied! 10/10 would recommend!JOHN Z.
Customer Service Rep was awesome. Short staffed that morning and a line out the door. She was very personable, polite, took time with each customer...awesome job!John A.
Customer did not leave a comment.MYRIAM G.
Customer did not leave a comment.Martha K.
The truck I used drove well and was clean but it was raining out and the water was coming down the front of the windshield inside.Kelsey A.
Customer did not leave a comment.WILLIAM K.
Customer did not leave a comment.KURT S.
Absolutely amazing experience, couldn't of been easier. I will definitely be using this location again for any uhaul needs.Brandon P.
Customer did not leave a comment.PAMELA B.
Customer did not leave a comment.JOSE C.
The staff was very professional and nice.Marie D. | First Impressions
I will use U-Haul for my future moving needs. The moving help Mach Moving, that they referred me to was excellent five stars! They showed up on time, we're very accommodating and professional.Nicole F. | Overall Experience
Customer did not leave a comment.CAROLINE R. | Overall Experience
Had a great experience.Marian N. | Overall Experience
Customer did not leave a comment.Mary M. | First Impressions
Very friendly staff and great sercviceRafael L. | First Impressions
Girl at front of store was very professional and courteous.Richard C. | First Impressions
Customer did not leave a comment.Alicia B. | Overall Experience
Good customer serviceJULIUS M. | First Impressions
Because we waited one-half hour for someone to take the look off of the storage unit which was a big pain in the butt. And there were no staff members in the storage area.STACEY B. | First Impressions
Everything was great. The only issue I had was there was some confusion about the moving out process and closing the account. But the issue was caught through emails, and resolved quickly. Over all a great experience!OWEN D. | Overall Experience
My overall experience was excellent. The only complaint, I have, is there was about $100.00 worth of paper products ruined by mice and their urine/fecal matter.Jill Marie N. | Overall Experience
I just want to say thank you so much to Harry Sisco for being so kind and helpful during a rough time for me. This was my first time purchasing a storage facility and booking a uhual and I don’t know if I could have done it without him. Thank you and God BlessAsia F. | Overall Experience
Customer did not leave a comment.OWEN D. | First Impressions
UHAUL IS VERY EXPENSIVE AND MANAGED TO RAISE THEIR RATES TWICE IN TWO YEARS.Jennifer G. | Overall Experience
Please let Harry Sisco know that I am so very appreciative of his help and support ! He is the perfect person for your companyAsia F. | First Impressions
We left because of the price increase. Went to Extra Storage and saved $50 a month for same size unit. The access hours are also better.Larry F. | Overall Experience
It was great until I went back to my unit to find the key had been tampered with and the door had apparently been altered so that I couldn’t lock it once I opened it. I needed up leaving for that reason.Rivka L. | Overall Experience
The Belmont Street, Worcester site has consistently refused to serve me. I am disabled and walk with a cane, and I had to rely on my husband to reserve a large unit for our temporary storage purposes. When we visited this week to close out the unit, we were refused an inspection of the unit and a receipt for the closeout even though the home said we could have these, and even though we were paid up. There were no other customers in the store or on site when we were there, and there were two employees on the clock and available who were not busy - one was simply organizing a stack of boxes. But both refused - repeatedly - to walk across the street to our unit with us to inspect the unit so that we could remove our lock without worry of unauthorized use. We also were refused a receipt for closeout, and told we had to return in 4 hours when the storage facility clerk would be in. This site was great on customer service for years, but this year, the service under new management has been extremely poor. I have observed that customers who complain or speak up at the site are yelled at and refused service by the clerks. There is no excuse.Johanna L. | Overall Experience
Customer did not leave a comment.NELSON V. | First Impressions
Customer did not leave a comment.Victor R. | First Impressions
I had a made a reservation at the wrong location. The store representative was amazingly helpful and pulled the reservation and secure a van for me. then we was very helpful with the storage unit information. I have been to this location many times and she was the most helpful representative you have had in that location for a long time. I will be back because of her.Jane C. | Overall Experience
Customer did not leave a comment.Bryan F. | Overall Experience
I was very happy with the bargain price they gave me to clear out locker I had gotten behind and owed 1500 for stuff that wasn’t with 1500 we agreed on 500 and that was very generous. I have the key to the lock on door please call me if you need me to come down and take it off still or not locker 255 name randy applin my phone number I s 774 303 1364Randy A. | Overall Experience
Secure, clean unit with carts was great except the parking lot was tight because of all the uhaul vehicles. Find another lot for your vehicles so customers can park in the storage lotjason k. | Overall Experience
Customer did not leave a comment.Joy P. | Overall Experience
Customer did not leave a comment.Jannise S. | Overall Experience
Great place fast friendly and professionalRobert E. | Overall Experience
Staff They are very friendly and expect everything we ask I’m very pleaseAngel S. | Overall Experience
I thought it sucked, because I was late with 2 of my payments one was when I was in to pay my bill off in January I had too wait for u people to upon the door for three weeks until you got me straightened out so I could get back INTO the storage until, which I was a day late, YOUR PLACE SUCKS IN SERVICES, I SAID C236 HAD A DOOR THAT SUCKEDShawn S. | Overall Experience
Customer did not leave a comment.Jannise S. | First Impressions
The only reason I gave this two stars and not one was because Rita in the warehouse was so nice and accommodating. The reservation desk was awful, inattentive and did not inform me of basic thingsNicole P. | First Impressions
I will never forget the assistance we received from the manager after hours the night we came to fill the storage unit. We had not been given proper instructions or a lock earlier that day.William K. | Overall Experience
The store mánager.she.no good.Salvador A. | Overall Experience
The employees are rude and useless. They were not friendly nor were they helpful. Mean to be exact. Cancled my truck and will not be using your service. Please hire people how enjoy their job.GERMAN S. | Overall Experience
I was very happy with customer service at the facility!! Thank you for everything!!Deborah W. | Overall Experience
The best storege everbianka l. | Overall Experience
Amazing experience!!! Very competent and knowledgeable staff that made a stressful situation manageable.Kwaku A. | First Impressions
Thank u for maintaining my record collection for 26 years... Sincerely...Dj Chuck Chillin'CHARLES S. | Overall Experience
After asking FOUR different people what to do about renting for 1 additional week I was lied to and a entire month was charged to me and not reimbursed LIKE I WAS PROMISED BY FOUR PEOPLE! I'm owed $!HEATHER K. | Overall Experience
Was exactly what I needed and the availability of numerous carts to help move items was very helpful. My only suggestion is to more clearly state that the office in Worcester is across the street.Evelyn G. | Overall Experience
A long time user, I can recommend them HIGHLY ! With every question; need; clarification I've had, the staff--ALL staff--have courteously met my need. Clean & safe, too ! Highly RECOMMENDED !!!MARY JEANNE B. | Overall Experience
Staff is fantastic!! To a person they are absolute Rock Stars. Everyone I dealt with was awesome!! I actually wish I needed more from this facility, just so I could interact more with the staff!Kim S. | Overall Experience
Rented a few months, nothing of note occurred and was pretty secure.ryan l. | Overall Experience
I believe that U-Haul is a great company. I have used your services many times over the years and always received great reliable service. Worcester U-Haul was very accommodating.Penny P. | Overall Experience
The general manager Ms Paradise was incredibly helpful and went “above and beyond” to ensure that everything went well with my storage unit rentalWilliam K. | First Impressions
Very helpful,answered all my questionRaymond L. | Overall Experience
This was by far the worst customer service experience of my life.Cara P. | Overall Experience
Pleasant experience!Anne D. | Overall Experience
Facility itself was clean and perfect for my needs, and the lady (sorry couldn’t remember her name) that was over seeing the Facility was very knowledgeable and helpful.Eulogio V. | First Impressions
Great place! I always had safe, secure access to my unit, it was well lit and the floors were always clean .The unit was secure, dry and Felix was always helpful from the beginning to the last day!Suzanne D. | Overall Experience
I had difficulty about my card I was not explain a lot about the credit card. They didn’t check the truck in the back before because the first truck had a very bad odor 2 truck didn’t have equipment.janasha m. | Overall Experience
Great experienceNANCY B. | Overall Experience
Staff was ok, facility was ok. Units have no lighting inside and limited larger units. I tried to upgrade my unit but staff seemed bothered. I moved to CubeSmart = overall better space and pricedale k. | Overall Experience
Thank you for the use of your well-lit, temperature-controlled environment. The experience met my family's need as we transitioned from the mid-West.Eric C. | Overall Experience
Great peopleStacey l. | First Impressions
Every thing went smoothly.Michael P. | Overall Experience
We were a one way and were treated extremely well by every U-haul we went to and Felix, in Worcester, made the equipment return & storage a smooth, easy process for 2 tired travelers, when we arrived!Suzanne D. | Reservation
It was Ok.Hector Z. | Reservation
I very pleased especially when they helped me jump start the car I was pulling on the dolly. Nice people.Peter B. | Overall Experience
I would ask the highest levels of management to please listen to the last 4 reservation phone calls I have had with U-haul. You must go back 3 calls before my last reservation call.william b. | Reservation
OkRobert S. | Overall Experience
Office needs a assign that states next person in line or line starts herejose r. | Overall Experience
Great ServiceJoseph R. | Reservation
A little expensive compared to other storage pricesROSEMARIE M. | Overall Experience
This was my second time with U Haul very friendly and helpful will use againdean s. | Overall Experience
Very friendly and helpful staff.heather r. | Overall Experience
Thank you for your service.Yolanda r. | Overall Experience
Was very convenient and clean. Only con, was a bit pricey for meKAYLEE H. | Overall Experience
KjJOSEPH O. | Overall Experience
Easy processKarl B. | Overall Experience
All ok.fabio b. | Overall Experience
This facility had really accommodating hours, fair prices and friendly staff. I would definitely use again and recommend to friends/familySaskia M. | Overall Experience
Very goodyimmy b. | Overall Experience
Hours are only convenient if you have 24 hr access. Which I was told numerous different things about that access... also paid on 5/26 as pymt was due..moved out 6/8.. no money back - complete rip offkimberly l. | Overall Experience
No issues with the storageNorma R. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!