Customer Reviews for U-Haul Moving & Storage of Worcester

Rating:

3.0

I got charged 1 full day when I returned my rental within the 24 hr time period. Then called customer service and spoke with Dawn Mckelvain who could only give me a partial refund when I got over charged. I should only have to pay for the extra miles over my original contract. I shouldn't have to pay for more taxes when I didn't use the rental for another day. This place is a scam to get the customers to pay extra when they shouldn't have to. I will not do business or refer anyone to this place again.

Rating:

5.0

Just keep doing what you are already doing.

Rating:

5.0

Very good customer service all around from checking in to checking out.

Rating:

5.0

Everyone was super polite and helpful.

Rating:

5.0

Great service!

Rating:

5.0

Great costumer service

Rating:

1.0

The rental truck we were given was NOT road worthy! It was probably criminal negligence to rent out this truck in its current condition. The brakes were completely shot, and the headlights barely illuminated anything. It took us a total of 4 days to drive a trip that should have taken 13 hours each way because we had to stay in hotels at night because it was not safe to drive at night with such poor headlights, and because we had to drive well below the highway speed limit due to the brakes being so unreliable. So we had to spend $300 on lodging en route that we weren't planning on. On the trip back, the truck went over a small bump in the road and a bunch of warning indicator lights went on, forcing us to call for roadside assistance. The guy who came to service the truck confirmed what we suspected: while he didn't write it in his report, he told us privately that this truck shouldn't have even been on the road in its current condition, and that it needed to have its brakes checked before being rented out to anyone else. All the adults in our party suffered from severe anxiety and poor sleep over the course of the move (not to mention sprained wrists and other body aches for the two drivers, from white-knuckling this truck for almost 20 hours apiece.) Then they had the nerve to charge me way more in late fees than what they originally quoted me, even though the reason we were late was because of all the mechanical issues with the truck! I am seriously considering legal action. I would never rent from this location again, nor would I recommend it to anyone else.

Rating:

5.0

Love this location; easy, Outstanding service every time, always has the type of vehicle I need. I am in the service industry and recognized good service. Thanks again!

Rating:

5.0

Yes

Rating:

5.0

good service

Rating:

2.0

Reserved trailer was not available at reservation time and one of the turn signals did not work.

Rating:

3.0

Mobile app for check in does not work properly. I was unable to upload photos of the equipment in clean condition so I was charged with a cleaning fee.

Rating:

5.0

Great place and very customer focused. They inspected my Equiptment and hooked on and up the trailer in less than 5 mins.

Rating:

5.0

You don't have to do anything, the people are very good, and respectful nice and clean very polite

Rating:

5.0

Great customer service in the morning ⭐️⭐️⭐️⭐️⭐️5/12 not so much when I dropped it off 5/12 !!! Thanks

Rating:

5.0

Great vehicles and service.

Rating:

4.0

Staff was friendly, helpful and courteous. Vehicle was very acceptable. Overall was very satisfied. Thank you.

Rating:

1.0

You should make sure the vehicle is clean, there are no check engine lights one, the employees should be more personable and less lazy. There should be some inkling of care in the transaction. I have never been to such a disappointing UHaul location.

Rating:

5.0

Staff was pleasant, attentive and very helpful. Nice overall experience.

Rating:

5.0

N/A

Rating:

4.0

$20 off to scan the bar code? Wish I knew about that. I expected reservation to mean something.

Rating:

5.0

The manager Adrian is a real gem. Your lucky to have him on your team.

Rating:

3.0

Website states truck gets 10 miles per gallon the truck I had only got 7 miles per gallon empty and steering wheel shimmering on highway. Service was fine truck was terrible

Rating:

3.0

still no recipt

Rating:

5.0

Nice happy

Rating:

4.0

They where helpful and and went above and beyond

Rating:

1.0

I would never use the company again. I made reservations 2 weeks ago for a cargo van. Arrived to pick it up only to be told they didn't have any, and had no idea when they would be getting one. What is the point of reserving a specific vehicle if they don't honor it, horrible service.

Rating:

2.0

They forgot to put on the dolly that I paid for

Rating:

5.0

Lucky enough to get a brand new 12' trailer! Pulled beautifully behind my truck. Super efficient staff during both pickup and drop off of trailer at rental location (and they were extremely busy both times!) Would definitely recommend this location to anyone needing their services!

Rating:

5.0

Get chairs while waiting to see customer service,

Rating:

5.0

Not a thing you was great 👍

Rating:

4.0

Everyone was friendly and knowledgeable, no waiting when I returned the trailer, he noticed me pulling and was waiting for me to unhook the trailer, overall great experience

Rating:

5.0

Maybe another chair for waiting customers? But we were not kept waiting long. The process was efficient and very competently handled. I had to come back to UHaul several times due to changes with my moving labor, and every time the staff were friendly. They were also efficient, which is important, of course. But the friendliness helps when customers are stressed by the uncertainties of doing moves, which hopefully do not happen every day. There is probably less damage to your equipment partly due to your staff that makes the experience more pleasant and reduces overall stress. Thank you

Rating:

4.0

Truck smelt like an ash tray.

Rating:

5.0

Everyone was courteous and friendly and had me on the road very quickly. I have used this location several times and it has always been a good experience.

Rating:

5.0

Amazing job by the young lady

Rating:

3.0

The truck was way to expensive for just a little over a single day.

Rating:

2.0

This is the second time in a year I've rented from this particular location. The staff are friendly and pleasant to speak with, but the vehicles are horrendous. This time the back of the truck was covered with dirt, wood,dried beans, and rice. There was also a glove. This shows that the truck was not cleaned by the previous renter, or any of the staff upon its return. I had to clean the truck twice because of this. Also the truck needs maintenance as the ride was very uncomfortable due to worn suspension and an engine in desperate need of tuning. There also needs to be another place to enter when returning the trucks as trying to maneuver a big truck to be able to go in the correct direction for the one entrance is not always easy

Rating:

5.0

Customer service was very good all around.

Rating:

5.0

Thanks

Rating:

5.0

I just love the convenience of getting a truck when needed keep up the good work👍uhaul is the best for me and my family 👪

Rating:

3.0

Drop off after hours. Had to park in customer lot as truck lot was blocked (at least for 26' truck) by folks who had dropped off trucks earlier. Maybe more signage telling drop offs not to park in/near entrance/exit after hours.

Rating:

5.0

Good 👍🏻

Rating:

3.0

The trailer had defective electrical components. The U-Haul location needed to make a temporary fix to get the lights on the trailer to work properly. I'm grateful that they were able to make the fix but I'm dismayed that the trailer wasn't ready to go when I arrived.

Rating:

5.0

Customer service was second to none

Rating:

1.0

I’ve called before to tell you that you have the wrong person associated to this account. Call Lisa and ask her what her email address is because this is not her email and I am not Lisa Jayne G.

Rating:

5.0

Lovely people

Rating:

4.0

More staff needed at Shrewsbury St. U-haul office---especially Saturday mornings! Lines terribly long and slow. . .

Rating:

5.0

Excellent facility to access. Excellent dealing with staff over tue 10 years i rented. Would recommend for sure.

Rating:

5.0

I lovet

Rating:

1.0

My unit was rented long term. Hadn’t been in it for several years. I lost over 80% of my stored items to water damage and mice crap and nests.

Rating:

5.0

On what was a very difficult morning I was very happy with the way the staff helped me and treated me and treated everyone that I saw them deal with. They are very polite and accommodating

Rating:

5.0

It was the last minute very complicated move for my children and we chose you all like I always do and it turned into very hard to deal with move but all the staff there made it so so much easier by helping us get the right two units to put on my son's belongings it was that kindness that made it so much smoother thank you to all

Rating:

2.0

Late fees and other fees are extreme. I was denied access to the unit for being 3 days late. I would not at all recommend a storage unit with Uhaul at all.

Rating:

4.0

A little more specific map with streets of where to enter the parking lot would have been helpful for me

Rating:

5.0

Costomer service perfect, storage facility clean and above services went well.

Rating:

5.0

ADRIAN WAS VERY HELPFUL AND VERY COURTEOUS!! THANK YOU!!

Rating:

5.0

The Staff there is very friendly and knowledgeable. I have used you in past and will not go anywhere else in future. Your' rates are best too ! Also the ability to call and have a person answer phone is huge. You guys(and gals) are great ! Larry Allen

Rating:

5.0

No complaints about the facility at all, except for the periodic increases in rate. The facility was everything I expected it to be and everything I wanted from the place. I left ONLY because they are jacking up their rates again. An excellent facility for its purpose.

Rating:

5.0

Amazing customer service. Will definitely be using them again.

Rating:

3.0

The MOST INCONVENIENT thing about this storage facility is NO ELEVATOR in the entire building! My unit is on the second floor, so everything had to be carried up stairs. Which, of course, means it will all have to be cartied back down stairs when it's moved out. The loading dock door closest to my unit cannot be opened (no entry code pad outside and no opener buttons inside).

Rating:

1.0

It was a horrible use of self service. I'd appreciate a callback to provide information about improvements that would make it better for another. It was NOT ready, in fact the office did not know anything about it. I was supposed to be refunded as they proceeded to charge my husband's card. I can be reached at 508-864-3487. Mary

Rating:

5.0

Great team

Rating:

3.0

I would like it if the storage facility can be open 24 hours. One day I came there after 10pm and it was closed and no access until the morning. I was not informed of the hours when I purchased a storage unit.

Rating:

5.0

Great Experience and Harry Sisco was excellent with Customer Service and Unit Availability! Great Overall Experience from Start to Finish!!

Rating:

5.0

The staff was very professional and nice.

Rating:

5.0

I will use U-Haul for my future moving needs. The moving help Mach Moving, that they referred me to was excellent five stars! They showed up on time, we're very accommodating and professional.

Rating:

5.0

Had a great experience.

Rating:

5.0

Very friendly staff and great sercvice

Rating:

4.0

Girl at front of store was very professional and courteous.

Rating:

5.0

Good customer service

Rating:

1.0

Because we waited one-half hour for someone to take the look off of the storage unit which was a big pain in the butt. And there were no staff members in the storage area.

Rating:

5.0

Everything was great. The only issue I had was there was some confusion about the moving out process and closing the account. But the issue was caught through emails, and resolved quickly. Over all a great experience!

Rating:

5.0

My overall experience was excellent. The only complaint, I have, is there was about $100.00 worth of paper products ruined by mice and their urine/fecal matter.

Rating:

5.0

I just want to say thank you so much to Harry Sisco for being so kind and helpful during a rough time for me. This was my first time purchasing a storage facility and booking a uhual and I don’t know if I could have done it without him. Thank you and God Bless

Rating:

3.0

UHAUL IS VERY EXPENSIVE AND MANAGED TO RAISE THEIR RATES TWICE IN TWO YEARS.

Rating:

5.0

Please let Harry Sisco know that I am so very appreciative of his help and support ! He is the perfect person for your company

Rating:

4.0

We left because of the price increase. Went to Extra Storage and saved $50 a month for same size unit. The access hours are also better.

Rating:

3.0

It was great until I went back to my unit to find the key had been tampered with and the door had apparently been altered so that I couldn’t lock it once I opened it. I needed up leaving for that reason.

Rating:

1.0

The Belmont Street, Worcester site has consistently refused to serve me. I am disabled and walk with a cane, and I had to rely on my husband to reserve a large unit for our temporary storage purposes. When we visited this week to close out the unit, we were refused an inspection of the unit and a receipt for the closeout even though the home said we could have these, and even though we were paid up. There were no other customers in the store or on site when we were there, and there were two employees on the clock and available who were not busy - one was simply organizing a stack of boxes. But both refused - repeatedly - to walk across the street to our unit with us to inspect the unit so that we could remove our lock without worry of unauthorized use. We also were refused a receipt for closeout, and told we had to return in 4 hours when the storage facility clerk would be in. This site was great on customer service for years, but this year, the service under new management has been extremely poor. I have observed that customers who complain or speak up at the site are yelled at and refused service by the clerks. There is no excuse.

Rating:

4.0

I had a made a reservation at the wrong location. The store representative was amazingly helpful and pulled the reservation and secure a van for me. then we was very helpful with the storage unit information. I have been to this location many times and she was the most helpful representative you have had in that location for a long time. I will be back because of her.

Rating:

4.0

I was very happy with the bargain price they gave me to clear out locker I had gotten behind and owed 1500 for stuff that wasn’t with 1500 we agreed on 500 and that was very generous. I have the key to the lock on door please call me if you need me to come down and take it off still or not locker 255 name randy applin my phone number I s 774 303 1364

Rating:

4.0

Secure, clean unit with carts was great except the parking lot was tight because of all the uhaul vehicles. Find another lot for your vehicles so customers can park in the storage lot

Rating:

5.0

Great place fast friendly and professional

Rating:

5.0

Staff They are very friendly and expect everything we ask I’m very please

Rating:

2.0

I thought it sucked, because I was late with 2 of my payments one was when I was in to pay my bill off in January I had too wait for u people to upon the door for three weeks until you got me straightened out so I could get back INTO the storage until, which I was a day late, YOUR PLACE SUCKS IN SERVICES, I SAID C236 HAD A DOOR THAT SUCKED

Rating:

2.0

The only reason I gave this two stars and not one was because Rita in the warehouse was so nice and accommodating. The reservation desk was awful, inattentive and did not inform me of basic things

Rating:

4.0

I will never forget the assistance we received from the manager after hours the night we came to fill the storage unit. We had not been given proper instructions or a lock earlier that day.

Rating:

2.0

The store mánager.she.no good.

Rating:

2.0

The employees are rude and useless. They were not friendly nor were they helpful. Mean to be exact. Cancled my truck and will not be using your service. Please hire people how enjoy their job.

Rating:

5.0

I was very happy with customer service at the facility!! Thank you for everything!!

Rating:

5.0

The best storege ever

Rating:

5.0

Amazing experience!!! Very competent and knowledgeable staff that made a stressful situation manageable.

Rating:

5.0

Thank u for maintaining my record collection for 26 years... Sincerely...Dj Chuck Chillin'

Rating:

2.0

After asking FOUR different people what to do about renting for 1 additional week I was lied to and a entire month was charged to me and not reimbursed LIKE I WAS PROMISED BY FOUR PEOPLE! I'm owed $!

Rating:

5.0

Was exactly what I needed and the availability of numerous carts to help move items was very helpful. My only suggestion is to more clearly state that the office in Worcester is across the street.

Rating:

5.0

A long time user, I can recommend them HIGHLY ! With every question; need; clarification I've had, the staff--ALL staff--have courteously met my need. Clean & safe, too ! Highly RECOMMENDED !!!

Rating:

5.0

Staff is fantastic!! To a person they are absolute Rock Stars. Everyone I dealt with was awesome!! I actually wish I needed more from this facility, just so I could interact more with the staff!

Rating:

4.0

Rented a few months, nothing of note occurred and was pretty secure.

Rating:

5.0

I believe that U-Haul is a great company. I have used your services many times over the years and always received great reliable service. Worcester U-Haul was very accommodating.

Rating:

5.0

The general manager Ms Paradise was incredibly helpful and went “above and beyond” to ensure that everything went well with my storage unit rental

Rating:

5.0

Very helpful,answered all my question

Rating:

1.0

This was by far the worst customer service experience of my life.

Rating:

5.0

Pleasant experience!

Rating:

3.0

Facility itself was clean and perfect for my needs, and the lady (sorry couldn’t remember her name) that was over seeing the Facility was very knowledgeable and helpful.

Rating:

5.0

Great place! I always had safe, secure access to my unit, it was well lit and the floors were always clean .The unit was secure, dry and Felix was always helpful from the beginning to the last day!

Rating:

3.0

I had difficulty about my card I was not explain a lot about the credit card. They didn’t check the truck in the back before because the first truck had a very bad odor 2 truck didn’t have equipment.

Rating:

5.0

Great experience

Rating:

3.0

Staff was ok, facility was ok. Units have no lighting inside and limited larger units. I tried to upgrade my unit but staff seemed bothered. I moved to CubeSmart = overall better space and price

Rating:

5.0

Thank you for the use of your well-lit, temperature-controlled environment. The experience met my family's need as we transitioned from the mid-West.

Rating:

5.0

Great people

Rating:

5.0

Every thing went smoothly.

Rating:

5.0

We were a one way and were treated extremely well by every U-haul we went to and Felix, in Worcester, made the equipment return & storage a smooth, easy process for 2 tired travelers, when we arrived!

Rating:

3.0

It was Ok.

Rating:

5.0

I very pleased especially when they helped me jump start the car I was pulling on the dolly. Nice people.

Rating:

1.0

I would ask the highest levels of management to please listen to the last 4 reservation phone calls I have had with U-haul. You must go back 3 calls before my last reservation call.

Rating:

4.0

Ok

Rating:

5.0

Office needs a assign that states next person in line or line starts here

Rating:

4.0

Great Service

Rating:

4.0

A little expensive compared to other storage prices

Rating:

5.0

This was my second time with U Haul very friendly and helpful will use again

Rating:

5.0

Very friendly and helpful staff.

Rating:

5.0

Thank you for your service.

Rating:

5.0

Was very convenient and clean. Only con, was a bit pricey for me

Rating:

4.0

Kj

Rating:

4.0

Easy process

Rating:

4.0

All ok.

Rating:

5.0

This facility had really accommodating hours, fair prices and friendly staff. I would definitely use again and recommend to friends/family

Rating:

5.0

Very good

Rating:

2.0

Hours are only convenient if you have 24 hr access. Which I was told numerous different things about that access... also paid on 5/26 as pymt was due..moved out 6/8.. no money back - complete rip off