Customer Reviews for U-Haul Moving & Storage of Worthington

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Worthington

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

steve m. | Overall Experience |
Rating:

The people were very nice and helpful i will use it again Steve and Deb Thanks

Tim H. | Overall Experience |
Rating:

Customer did not leave a comment.

Daniel C.
Rating:

Peter was awesome and made everything super easy!

Jaimini P.
Rating:

Customer did not leave a comment.

Jane G.
Rating:

Customer did not leave a comment.

Charity P. | Overall Experience |
Rating:

Customer did not leave a comment.

MEHMET K. | First Impressions |
Rating:

Customer did not leave a comment.

AMIT M.
Rating:

Pick up was set up for early pickup but no instructions to access equipment keys was provided. This resulted in delays across the board, timing issues with the moving help and the required auto transport was not available at the location which caused additional delays to drive around town to pick up trailer.....

MANETTE C.
Rating:

Customer did not leave a comment.

HEATHER L.
Rating:

Customer did not leave a comment.

Eric S.
Rating:

Customer did not leave a comment.

J C.
Rating:

Clean the windshield please. Especially hard to see when the sun is shining low in the morning. But overall good experience.

Monte K.
Rating:

Customer did not leave a comment.

Naomi A. | Overall Experience |
Rating:

Only concern is how narrow the space is when trying to get to the back buildings. Nearly got hit by drivers a few times. Maybe post a reminder/speed limit to nudge people into being careful?

SAMUEL C.
Rating:

Customer did not leave a comment.

Jeffery M.
Rating:

Dropped off after hours.

MATTHEW L.
Rating:

Customer did not leave a comment.

RAKIYAH R.
Rating:

Customer did not leave a comment.

Bradley M.
Rating:

Customer did not leave a comment.

Vincent S. | Online Move In |
Rating:

The storage facility was small. There is no way the 26ft uhaul could have menuvered around the property. I never entered the facility and canceled the unit. I was extremely disappointed.

JASON H.
Rating:

I had a 7am pickup time and when I arrived the equipment was not ready and sitting outside the gate. When I attempted to use the UHaul app to check in, my truck was not available. Fortunately the location opens at 7am and someone was there to get my truck. Had I arrived early I would have been sitting there waiting on someone to arrive. I had called the day before to cancel the appliance dolly but it was still on my order.

Angela S. | First Impressions |
Rating:

I had an excellent experience with UHaul in both McAdams Pk, Wichita, KS and Worthington-Galena, Columbus, OH. I didn’t get the gentleman’s name who helped me in Wichita, but Andrew was excellent at the Columbus location.

Victoria L.
Rating:

When returning, there was a huge semi truck with 4-5 cars around it, all trying to figure out where to go and what to do. I couldn't park or get to my car. I think the place needs to expand their initial entrance area or add a parking area. Otherwise, all was great!!!

Michael A.
Rating:

Overall, a good experience.

RAVI G.
Rating:

Excellent customer service.

Francis C.
Rating:

Customer did not leave a comment.

Nathan Z.
Rating:

Customer did not leave a comment.

Michael F.
Rating:

Very nice experience. Staff professional.

LOUIE M.
Rating:

Customer did not leave a comment.

Craig P.
Rating:

Customer did not leave a comment.

Luis Enrique G.
Rating:

Customer did not leave a comment.

HAROLD J.
Rating:

Customer did not leave a comment.

Emebet N.
Rating:

Customer did not leave a comment.

Dustin P.
Rating:

Customer did not leave a comment.

RICHARD R.
Rating:

Customer did not leave a comment.

Cheryl G.
Rating:

Customer did not leave a comment.

Bethann S.
Rating:

Customer did not leave a comment.

Victoria O.
Rating:

Customer did not leave a comment.

Christopher D.
Rating:

Customer did not leave a comment.

Brian D.
Rating:

Customer did not leave a comment.

Karl B.
Rating:

Back off on how many times you try to sell me insurance.

Olayemi O.
Rating:

Customer did not leave a comment.

William S.
Rating:

Great service. Friendly team. Made the process very easy.

LAWRENCE P.
Rating:

My husband wanted me to share that the advertising for $19.95 a day seems a bit misleading. How is it possible to rent this vehicle for only $20, when technically there are several items that are required like filling up the tank and the mileage being added on to it. It just doesn't seem reasonable to advertise it this way when it's technically not true and reflective of the price that a person actually pays.

MATTHEW W.
Rating:

Nothing! They did awesome

sheryl c. | Overall Experience |
Rating:

Just thanks.

ERIC C.
Rating:

Customer did not leave a comment.

Tim E.
Rating:

Customer did not leave a comment.

MICHAEL K.
Rating:

Very helpful and friendly staff at this location Thanks

Lane Y.
Rating:

Customer did not leave a comment.

Charles D.
Rating:

Friendly, customer oriented service.

SAMIA M.
Rating:

Absolutely nothing! The staff was professional, friendly and efficient! The location offered donated boxes which is great during these trying times. I was even provided 11 extra Miles free to avoid going over my miliage . Just in case. My Uhaul send off was great!

JEFFREY P.
Rating:

Customer did not leave a comment.

Donald H.
Rating:

Everything went well and the people at the pick-up/drop-off location were very helpful.

DOUGLAS A.
Rating:

Everything went surprisingly smooth. We had an issue with our supplied trailer lock, we were either issued the wrong key or the lock was defective. Not a huge deal, we had one of our own. We'll use this location again the next time we have to move

WILLIAM R.
Rating:

Give me a call

Corie M. | Overall Experience |
Rating:

Customer did not leave a comment.

Helen S.
Rating:

A really fast in amd out, thanks

STEVE J.
Rating:

Location is tight and congested.

Holly S.
Rating:

Customer did not leave a comment.

Brittanie M.
Rating:

Customer did not leave a comment.

Jody P.
Rating:

Customer did not leave a comment.

Luis P. | Overall Experience |
Rating:

Customer did not leave a comment.

Christopher W.
Rating:

Staff was very helpful, thank you!

Tiffany H.
Rating:

Customer did not leave a comment.

Marlon W.
Rating:

Best customer service that I have encountered anywhere in a long time.

Sandra C.
Rating:

Customer did not leave a comment.

james T.
Rating:

Customer did not leave a comment.

Adam F.
Rating:

Customer did not leave a comment.

RAYMOND K.
Rating:

Employee Dakota was outstanding Explained everything well and made me feel he enjoyed his job and wanted to perform more then I expected

Lynnda L.
Rating:

Customer did not leave a comment.

Timothy T.
Rating:

After 3 different locations, I finally got a truck. I did what was recommended by doing the pre-registration, pre-paying just to find out that they didn't have my truck so I was sent to another place and the customer didn't bring it back. You think someone could have classed me? No calls. Very disappointed in the system. Had to rent a second day and had to go to 2 different sites. I'm over U-Haul.

sergey S.
Rating:

Great professional staff

Stephen W.
Rating:

Great experience, very efficient, and would come here again.

KENNETH ROBERT M.
Rating:

Customer did not leave a comment.

Adonis B. | Overall Experience |
Rating:

Customer did not leave a comment.

Taneya T.
Rating:

The movers did not show up twice in one day!

michael C.
Rating:

Keep up the good work.

Matthew M.
Rating:

Customer did not leave a comment.

RICHARD S.
Rating:

Customer did not leave a comment.

joseph O.
Rating:

Customer did not leave a comment.

Bryan B.
Rating:

Some guy blocked my car in when I returned the truck and I was stuck

EDWARD R.
Rating:

Customer did not leave a comment.

Jason M.
Rating:

Customer did not leave a comment.

DONALD P.
Rating:

Excellent customer service. My indecisiveness was no problem for the staff member handling my reservation.

JAMES D.
Rating:

I had to log in that night and confirm I dropped trailer after hours or I would have been charged a $20 fee? That was kind of odd....

Johann M.
Rating:

The staff were great, polite and helpful. They fixed the bad job of people at the pick up location. Super friendly personal clean location and fast service

JOHN R.
Rating:

No straps available was our only issue. Employees friendly and everything else great.

GREGORY W.
Rating:

Great people. Great transaction

JUDI K.
Rating:

First the truck did not have a spare tire nor the jack and lug wrench. The truck smelled of cigarette smoke and the spare tire was on the right rear of the truck so there was no sensor on the tire and it kept showing that the tires needed checked. When I called about not having a spare they were real cavalier about it and said " We know there isn't a spare the tires are good you should be fine". My first thought was, if the tires are fine why did they have to put the spare on? I was less than pleased with the lack of concern. If you would like please feel free to contact me.

DAVE D. | Overall Experience |
Rating:

Customer did not leave a comment.

Marc L.
Rating:

Customer did not leave a comment.

HOLLY R. | Overall Experience |
Rating:

I was in this storage unit more than 7 years. There were various managers over that time and all were nice, friendly and helpful. Autopayment was convenient on my credit card. The office was always clean and well maintained. I felt safe in my unit. I will say that I learned several years through my time there that they were not supposed to rent out the unit that they gave me. I didn't realize it but the concrete apron at the entrance of the unit was missing, which meant tons of dirt and debris blew under the door covering everything I own. New managers fixed it so that's good. And like I said every manager was nice. But apparently my unit was on a "do not rent" list and the original managers rented it to me anyway according to maintenance. So ... don't rent units if they don't have concrete pad/apron at entrance.

Rodney B.
Rating:

Customer did not leave a comment.

Daniel P.
Rating:

Customer did not leave a comment.

Lauren V.
Rating:

Too many pads! Otherwise excellent experience from beginning to end.

Nathan B.
Rating:

Customer did not leave a comment.

Michael A.
Rating:

Make sure the battery is newer and charged in the truck.

Larry H.
Rating:

Customer did not leave a comment.

Craig P. | First Impressions |
Rating:

Customer did not leave a comment.

Scott B.
Rating:

Customer did not leave a comment.

Julie W.
Rating:

Customer did not leave a comment.

Fred M.
Rating:

Customer did not leave a comment.

Darryl W.
Rating:

Customer did not leave a comment.

Brett R. | Overall Experience |
Rating:

Customer did not leave a comment.

JOSEPH V.
Rating:

The covers we rented were wet and dirty and could not be used. This caused our sofa and chair and mattresses to become dirty. Not pleased with this to say the least. I will be calling the store location manager to complain.

Tammy H. | Online Move In |
Rating:

Staff was very helpful on move-in day. The only reason I gave 4 stars instead of 5 is our items barely fit in the selected unit because the door opening was more narrow than expected.

Allison G. | First Impressions |
Rating:

Customer did not leave a comment.

Teresa F.
Rating:

Customer did not leave a comment.

Tiffany P.
Rating:

I got there & logged into my account at 7:07 am. I didn't leave with the truck till around 8:32 am. Nothing against this location but my Uhaul, self check in experience was horrific. I will never use it again. I'm just thankful that I gave myself plenty of extra time. By attempting to get the truck 2.5 hrs early, I ended up only had about 50 min. I didn't have time to waste on moving day; this tech glitch made my move more stressful than it had to be.

David V.
Rating:

Customer did not leave a comment.

Raaheem W. | First Impressions |
Rating:

keep it up

Greg M.
Rating:

Explain gas cost!

RICHARD B.
Rating:

Customer did not leave a comment.

ROB A. | Overall Experience |
Rating:

Customer did not leave a comment.

David F.
Rating:

Customer did not leave a comment.

michael F. | First Impressions |
Rating:

Customer did not leave a comment.

DOUGLAS R.
Rating:

Customer did not leave a comment.

MARIE C.
Rating:

Waiting for response to question about bill and not getting response

Sarah B.
Rating:

Customer did not leave a comment.

DANIEL O. | Overall Experience |
Rating:

Nice job. Parking out front is a bit difficult.

robin t. | Overall Experience |
Rating:

Customer did not leave a comment.

Brett R. | First Impressions |
Rating:

Customer did not leave a comment.

Kirk J. | First Impressions |
Rating:

Customer did not leave a comment.

rosanna b. | Overall Experience |
Rating:

Thank you!

steve m. | First Impressions |
Rating:

Customer did not leave a comment.

ROB A. | First Impressions |
Rating:

Customer did not leave a comment.

kayleih m. | Overall Experience |
Rating:

Customer did not leave a comment.

Angela H. | First Impressions |
Rating:

Customer did not leave a comment.

DAVID K. | First Impressions |
Rating:

Customer did not leave a comment.

Donna O. | First Impressions |
Rating:

Very patient and helpful

Caroline M. | Overall Experience |
Rating:

The service provided by all at this storage facility was wonderful! Specifically Kaelin and Christina! We had an issue with one of the doors which was resolved efficiently and there was great communication thru the process. We will continue to use their services as needed. Thank you for everything!! Caroline Mackey

Shane H. | First Impressions |
Rating:

Customer did not leave a comment.

James I. | Overall Experience |
Rating:

Customer did not leave a comment.

Phillip W. | First Impressions |
Rating:

The staff was very friendly, they were able to get me in and out within 20 minutes.

aimee b. | Overall Experience |
Rating:

Customer did not leave a comment.

WILLIAM C. | Overall Experience |
Rating:

Customer did not leave a comment.

James I. | First Impressions |
Rating:

Customer did not leave a comment.

Anthony G. | Overall Experience |
Rating:

Excellent because of the customer service, thank you! Anthony

Phillip H. | Overall Experience |
Rating:

Customer did not leave a comment.

KERRY M. | First Impressions |
Rating:

When I reserved the trailer I was told I could return it at any uhaul location. Not the case here. Had to unload the trailer after driving 1750 miles & deliver it to another location at 5pm Friday.😕

Dana G. | Overall Experience |
Rating:

My life has been such a turmoil as my husband was killed suddenly and I had to move back to Ohio. Throughout the last 5 months I can honestly say the folks at the Uhaul facility have been wonderful! a

Canady P. | Overall Experience |
Rating:

The lot itself it incredibly difficult to maneuver, it is dangerous. There are such tight corners that are not realistic for moving trucks coming and going.

Urban I. | First Impressions |
Rating:

The front desk guy was very nice and worked hard to get a truck rented and then get me checked in. I did the facility very tough to navigate due to all of the trucks and trailers parked everywhere.

Mary C. | Overall Experience |
Rating:

Easy access, friendly, helpful staff! Thanks! I’ll be back!

Mary C. | First Impressions |
Rating:

Clean environment! Great office staff! Very helpful and courteous! I’ve been here before, and will continue to use this location! Thank you!

Phillip H. | First Impressions |
Rating:

Staff was very helpful both in making the appointment and day of rental.

Ayub B. | Overall Experience |
Rating:

No comment

Andrew R. | First Impressions |
Rating:

A perfect experience!

Darren O. | Overall Experience |
Rating:

The office is extremely quick to respond to any issues and always pleasant. I would have kept my belongings there but the rent for a 5x10 was 40%-50% higher than other facilities near me

Roy V. | Overall Experience |
Rating:

Friendly staff, very helpful.

Chad S. | Overall Experience |
Rating:

Well maintained and the people I dealt with were always friendly. Very easy to rent and quick to check-out. Overall, great experience.

Elaine S. | First Impressions |
Rating:

All the problems and obstacles with moving were taken care of promptly. We really appreciated that.

Matthew K. | Overall Experience |
Rating:

The reason why I selected below average what's because your computer system absolutely sucks could not assign me a password to get in and out of the gate the automatic bill pay wouldn't work my experi

Itaf D. | Overall Experience |
Rating:

Friendly staffs and clean place

Joe D. | Overall Experience |
Rating:

Great Staff and very helpful

Bruce M. | Overall Experience |
Rating:

Good facility. Very clean. Had some billing issues but they were easily resolved. Good value.

Ashley M. | Overall Experience |
Rating:

NA

Bernard S. | Overall Experience |
Rating:

The Staff at this facility were outstanding in every way. First Rate .Will be back next year.

JEANINE V. | Overall Experience |
Rating:

Thank you for this nice facility.

William V. | Overall Experience |
Rating:

Staff was very helpful in choosing a unit and with the truck rental. Unit was clean and the truck was in good condition.

LINDA S. | Overall Experience |
Rating:

The price for the storage is ridiculously high. The run-around I had to do to get to A storage unit was senseless. Was NOT happy at all with the service!!!!!!!!

Itaf D. | First Impressions |
Rating:

Everything went well no problem or delay and the staff were nice and helpful

Steve S. | Overall Experience |
Rating:

Great experience

Sheila B. | First Impressions |
Rating:

Wonderful experience. Staff was very helpful.

DAVID B. | Overall Experience |
Rating:

If I ever need a storage space, I will rent from you folks.

John U. | First Impressions |
Rating:

To much to list

Renee J. | First Impressions |
Rating:

Great customer service. We were running in a tight schedule and my code did not work to let me in and out the gate. I called the GM who answered right away and she gave me an alternate code.

Judith B. | Overall Experience |
Rating:

the uHaul storage was fine. I will never ever use UHaul truck rental ever again. I was lied to multiple times about the cost of my 26 ft truck rental. I am still waiting on my $100 cash deposit.

Bruce T. | Overall Experience |
Rating:

The location was always clean and well maintained. The staff was helpful and friendly. It was very easy and convenient to visit my unit during the rental period.

tamara i. | First Impressions |
Rating:

Best rates in town, will work with your own insurance company and super friendly and helpful staff! Will always choose U-haul for my storage needs.

Dawn V. | Overall Experience |
Rating:

I've always used and appreciated U-Haul in Worthington, expecting the same great experiences of quality and integrity. This time was a disaster. New manager has a millennium attitude. Need I say more.

Elizabeth J. | First Impressions |
Rating:

Your pricing is great and I like that you have supplies for moving readily available with great prices. I haven’t received by email all of the information needed to pay my monthly rent for the units.

daniel k. | First Impressions |
Rating:

Great service helped get truck next to storage unit.

Stephanie S. | First Impressions |
Rating:

He was very helpful and knowledgeable about all of the offerings. I was in and out!

Kristine M. | Overall Experience |
Rating:

All good

Chris B. | First Impressions |
Rating:

Great service. Very helpful.

Mary C. | First Impressions |
Rating:

Very helpful and courteous! Office was clean and organized.

Idris K. | Overall Experience |
Rating:

Helpful in having me move my stuff to Texas.

SUSAN S. | Overall Experience |
Rating:

Amazing staff!!!! Very much missed seeing the incredible Christina when I left but Andrew was extremely helpful....

Amy D. | Overall Experience |
Rating:

Some of the staff was great but others were rude and condescending. I would recommend this place only if other places were not readily available

Rick D. | First Impressions |
Rating:

The two employees working were very polite, professional and extremely helpful. Great customer service.

Osei A. | Overall Experience |
Rating:

None

Kathy M. | Overall Experience |
Rating:

Thanks

Gene G. | Overall Experience |
Rating:

thank you for get my daughters stuff home and saving me the trip to Miami.

SUSAN S. | Overall Experience |
Rating:

Torrie, Sam, Christina and Andrew are some of the best people I’ve worked with in any industry! Torrie is a fantastic person and manager.

Mark R. | Overall Experience |
Rating:

No problems whatsoever.

Robert K. | Overall Experience |
Rating:

Was pleased with the help I recieved from the staff.

Kurt H. | Overall Experience |
Rating:

The lady at the front desk was very helpful every time we were there.

spencer s. | Overall Experience |
Rating:

Extremely helpful and pleasant staff! There was a mix up when it came time to pick it up and a trailer wasn't available, but it was resolved quickly.

Alyssha G. | Overall Experience |
Rating:

The manager at this location is awesome

STEVE B. | Overall Experience |
Rating:

We rented our storage facility for a total of 7 years. We had an excellent experience. Facility was clean and secure and the staff and making payments (even after hours) was wonderful. Thank you!

Rebecca A. | Overall Experience |
Rating:

The staff was friendly and attentive. They made sure we had everything we needed.

Nicki B. | Overall Experience |
Rating:

Great customer service, best I have seen since my move to Ohio. The units are very clean and I felt my things were safe. Shafie was awesome, he made a horrible experience with other U-Haul GREAT

Nicki B. | Reservation |
Rating:

After a horrible horrible experience at 4 other places, it was nice to have real help

JERRY S. | Overall Experience |
Rating:

The young man who took care of me at checkout did an outstanding job. The last managers were not so kind and courteous as present management team..

Delyse V. | Overall Experience |
Rating:

The website was difficult to navigate for a payment. I paid twice for one month. staff tried to help but couldn’t assure next month paid. I moved out on the due date and charged the a month rent

Bruce R. | Overall Experience |
Rating:

My only complaints: 1) monthly rate is not pro-rated - no refund after checking out early 2) after multiple attempts I gave up trying to have you update my billing address. inconvenient.

Gregory T. | Overall Experience |
Rating:

Outstanding customer service from every staff member we met during our two month stay! They made our move to Pittsburgh much better. Thanks to everyone!!

Brenda S. | Overall Experience |
Rating:

No comments

VICTORIA S. | Overall Experience |
Rating:

Thank You. We were very pleased with the safety and condition of our belongings while stored.

No reviews have been submitted for this location.

Back
To Top