Customer Reviews for U-Haul Moving & Storage of Worthington

1,876 reviews

7510 Worthington Galena Rd   Worthington, OH 43085
(Worthington)

(614) 785-1101

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(614) 785-1101

7510 Worthington Galena Rd
Worthington, OH 43085
(Worthington)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Todd F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA K. 
Rating:
4.0

Easy check in and friendly gentlemen that checked my rental truck in.

DAVID B. 
Rating:
4.0

overall good ... windshield wipers were really bad; inoperable for passenger and falling apart for the driver ... made the ice/snow storm not fun to drive in

Richard W. 
Rating:
1.0

Have designated equipment at designated locations. I reserved a truck and appliance dolly at the Worthington location (location of my storage). Once I got there they had the truck size I rented available but not the appliance dolly. The man that took care of me told me he reserved an appliance dolly for me at the Northland location but I would have to go get it, however, for my inconvenience of having to go get it he would take it off my bill. Once I got to the northland location I stood in line for about 30 minutes (there was already a customer at the register but I was next in line after him). Come to find out the reason it took so long is because uhaul ran out of storage units and was making arrangements with another facility (same problem I had on 10/30/21). Once I got to the counter, the associate CHARGED me for the dolly. This is unacceptable especially for a customer trying to get moved and settled as this was a HUGE inconvenience to me, seeing as I still had to go BACK to my storage (Worthington location).

BRITTANY G. 
Rating:
4.0

Customer did not leave a comment.

TERENCE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chad l.  |  Overall Experience 
Rating:
5.0

Great job. When we need, would use U-Haul again.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Ross J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yash B. 
Rating:
5.0

Great service and facilities.

Stephen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLEN G. 
Rating:
5.0

I appreciate how the person that helped me with my reservation..he was very friendly and helpful..and he greeted us with a welcoming smile..thank you

ARNETTA H. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE S.  |  Overall Experience 
Rating:
5.0

Man here was so polite. He got us the truck within 5 minutes explaining everything. Definitely recommend.

SONAM S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN H. 
Rating:
4.0

Customer did not leave a comment.

TODD P. 
Rating:
5.0

The representative was so helpful and kind. Dud not catch her name but she was great and deserves recognition for taking initiative to help us!!!!

Hugh L. 
Rating:
5.0

I had a great experience I didn't see anything that needs improvement. Everything went smoothly and I would highly recommend that location.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Everything was great except they didn't have one of the dollies on site. We didn't have time to run to another location to get it, so I was told I would be refunded for it. I have not yet checked to see if that was done as promised.

Peter B. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN O. 
Rating:
5.0

Customer did not leave a comment.

Zakaria A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

STEPHANIE E. 
Rating:
5.0

Kaelin was kind and very helpful - she did a wonderful job helping me with a quick and seamless experience!

KATHERINE B. 
Rating:
4.0

Truck was registered as having 1/2 gas tank but after I left is was definitely under a half. I returned it at half which cost me $20 dollars more than what it actually showed when I left. I didn't think to address it because it was close, but I forgot just how big of a gas tank it was to increase approx 1/8 th of a tank. Associates should round down not up. Everything else was great, friendly and helpful. No issues at all with the quality of customer service.

brandon F. 
Rating:
5.0

Staff was phenom! Didn't realize 10 ft truck doesn't include ramp and had wheel wells, so that was not great. But everything else was topnotch.

ELIZABETH S. 
Rating:
4.0

The driver's door would not close unless you slammed it. The cab smelled like cigarettes/cigars and the floor of the truck was dirty. The ramp was hard to put back. We had to kick it to get it in the final 3-4 inches. Customer service was excellent, though.

Marisa J. 
Rating:
5.0

Customer did not leave a comment.

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin E. 
Rating:
5.0

Customer did not leave a comment.

JAMALIA J. 
Rating:
5.0

Quick efficient friendly service!!

Stephen G.  |  First Impressions 
Rating:
5.0

I had an extremely easy and pleasant experience.

LORIANN C. 
Rating:
5.0

I left an item in the truck when I returned it. When I called, the staff at this location immediately went to the truck to look for it, dug deep between the seats and located the item, then had it ready for me to pick up. They had a great attitude about the whole thing; high commendations to the staff at this location!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Very helpful

Mike K.  |  First Impressions 
Rating:
5.0

My only complaint is that the design of the roof is poor. When it rains, all the water dumps right in front of the door, so you get wet trying to get the door open.

Richard G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Natalie M. 
Rating:
5.0

I appreciated a well lit clean space that was easily accessible to store my furniture between moves.

Sandra O.  |  Overall Experience 
Rating:
5.0

Driver side headlight low beam not working. Had to use high beams while driving after dusk

YVONNE D. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY L. 
Rating:
5.0

Customer did not leave a comment.

RUTH Z. 
Rating:
5.0

The staff was super friendly and helpful

Zina C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA H. 
Rating:
5.0

keep on the good work

DENIS A. 
Rating:
5.0

The staff is customer friendly and the wait time is excellent! Office staff is organized and gives helpful hints when making purchasing decisions.

Cheryl L.  |  First Impressions 
Rating:
4.0

Please check the vehicle condition before giving to the customer. Only one head light working?

LAKSHMANREDDY G. 
Rating:
1.0

I rented a 7 foot pickup truck (smallest rental) for 24 hours. The truck was very nice and nearly new. I drove it 50 miles and put 3 gallons of gas back in the truck. Later I was charged for an additional 4 gallons. I inquired about that, how could 50 miles end up using 7 gallons, but i never heard back. Very disappointed and I feel that I was owed an explanation if not a refund. I wont be returning to this location

ANDREW T. 
Rating:
5.0

Customer did not leave a comment.

Jaspreet K. 
Rating:
3.0

Customer did not leave a comment.

christopher W. 
Rating:
5.0

The Manager at this location, Kaelin, is amazing!! She’s so helpful and kind and warm and sweet. She is an asset to your company! Truly. ♥️

NICOLE E.  |  First Impressions 
Rating:
5.0

I rented from this location throughout an arts event in Sept-Nov and they were amazing to rent from. I would highly recommend

HEATHER L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Employees are knowledgeable and friendly. Above expectations!

Karen M. 
Rating:
3.0

As per Upack they deliver the container in 5-7 business days. I had to pay extra $215 at last minute so that they can deliver it on 7th day. Container was clean but it had something on the walls, my mattress got dirty.

Pankaj V. 
Rating:
4.0

The parking situation was very difficult because it was so limited. Otherwise the staff for great. I had so many problems using the app then I ended up just turning my key in without checking the truck back in. I had my friend and a person in the parking lot trying to help me upload a picture to the app and the app just would not accept any picture I was trying to upload. Which kept me from being further into the process of returning the vehicle. It would be really helpful if you could just take the pictures on my own camera and then upload to the app. That was not an option we tried everything. That made it extremely more stressful than it needed to be. I ended up having to go back the next day even though the wonderful lady there said it wasn't necessary and she's already taken care of it. I'm grateful this location did not charge me a $20 fee because the app was such a mess. She said many of her customers in that area have the exact same problems with the app for some reason but that corporate had not acknowledged there problems with it. I would like that taken care of as soon as possible. Thank you

Beth B. 
Rating:
4.0

This is not the location where I booked my reservation but the way U-Haul customer care handled to reschedule was disappointing

VENKATESWARA RAO K. 
Rating:
5.0

Great service! The manager on site was friendly and helpful. I would recommend to anyone.

DESHONNA W. 
Rating:
5.0

Customer did not leave a comment.

Kenya W. 
Rating:
3.0

Customer did not leave a comment.

James C.  |  Overall Experience 
Rating:
2.0

While the associate at the store tried to be helpful and friend, it was clear that there was staffing issues. On top of that returning the rental equipment was a hassle. There was no where to park and it took us a while to get inside. Upon returning the rental, the staff member rushed us out and said just leave the keys and go. Then I received an email showing a double charge. I was charge $112 at pick up and again charged $123 at drop off when I was told that there were no additional charges. No one answers the phone, and customer service just gave me a #1-800 number to call to see if I can get a resolution.

SHERYL C. 
Rating:
5.0

Customer did not leave a comment.

Sandeep P. 
Rating:
5.0

Customer did not leave a comment.

TREVOR L. 
Rating:
5.0

Customer did not leave a comment.

Sharon A. 
Rating:
5.0

Customer did not leave a comment.

Joannie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH M. 
Rating:
5.0

Make sure you KEEP DAKOTA running that location. I will always use and recommend them.. Thank you so much for a fast smooth and easy process (so early in the morning)

ALIA S. 
Rating:
5.0

Customer did not leave a comment.

TAMI B. 
Rating:
5.0

Staff was efficient and professional. Also they were friendly and our rental van was ready on time once we arrived to pick up.

RICHARD C. 
Rating:
5.0

Trailer I needed was available, manager was friendly, knowledgeable and efficient.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

NAICOLS S. 
Rating:
5.0

Noting. The young lady who greeted us and completed the order was excellent. Then when we turned in the van later that day was also very professional and efficient. Nothing but a good experience.

JOEL K. 
Rating:
5.0

Kaelin and Pete were both FANTASTIC! Such a great experience! I will recommend this location to everyone!😁

KELLEY W. 
Rating:
5.0

Customer did not leave a comment.

MARTIN F. 
Rating:
5.0

Customer did not leave a comment.

JIMMIE Y. 
Rating:
5.0

Explain not to use tow/haul function when truck is empty

WESLEY P. 
Rating:
5.0

I was having trouble getting the U-Haul app to cooperate during the pick-up process when I arrived, but the woman at this location was very kind and helped get me finished up. I also had issues with the app when I returned the truck after hours. I highly recommend not using the app for picking up or dropping off your rental teuck, but if you must, login to your account on the website in a browser - it will actually accept input and let you finish the process. 5 out of 5 stars for the truck and employees, 0 out of 5 for the app.

collin P. 
Rating:
5.0

Customer did not leave a comment.

LISA B. 
Rating:
4.0

Staff helped resolve a problem quickly and with a good outcome.

Gregory S.  |  First Impressions 
Rating:
5.0

Nice people, efficient, helpful and prompt.

J C. 
Rating:
5.0

Only thing I didn’t love was the crowded drive lanes with limited turn radius to get to the back locations. Many rental trucks lining the rows. Kaelin was excellent.

Michael S.  |  Overall Experience 
Rating:
5.0

Counter gentlemen was extremely helpful!

SARA L. 
Rating:
5.0

Customer did not leave a comment.

DENISE P. 
Rating:
5.0

Kaelin and her staff are excellent, very friendly, and very customer service focused. It's very refreshing to deal with a business that seems to treat the customer with professional respect. The only complaint I have about the facility is the lack of parking.

Kenneth C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LANCE K. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
5.0

Love this location! They do an excellent job! Have used them many times and will continue to!

JACQUE A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Kaelin is awesome! Super helpful! I would send everyone to this location !!

Abby M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lori m.  |  Overall Experience 
Rating:
5.0

I rent often from this UHaul location. They always provide great service, with excellent vehicles. Kaelin is wonderful to deal with.

ALAN B. 
Rating:
5.0

Everything was perfect. I worked with Pete and he was very professional and checked me in and out very quickly.

DOUGLAS S. 
Rating:
5.0

The customer service was beyond expectations. She was so professional and courteous to my husband and I.

TIMOTHY T. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

JACK E. 
Rating:
5.0

Customer did not leave a comment.

KELSEY K. 
Rating:
1.0

Truck is in bad shape

VENKATESH K. 
Rating:
5.0

Customer did not leave a comment.

VICKIE G. 
Rating:
5.0

Customer did not leave a comment.

Neil T. 
Rating:
5.0

Customer did not leave a comment.

STACEY C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY G. 
Rating:
4.0

Customer did not leave a comment.

FREDERICKA B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JEWEL R. 
Rating:
5.0

Great staffing! very helpful and neat people friendly environment.

BRIANNA R. 
Rating:
4.0

Pick up was quick easy and painless by the guy that was there. But the girl that was there after we dropped off was a bit less desirable. She charged us for gas when we put the gas gauge BACK where we picked up the truck. When I called, she argued. I have 3 witnesses that said it was over the 7/8's mark. Needless to say this USED to be the place I've always used to move my shit with but after yesterday, no more.

THEODORE L. 
Rating:
4.0

Nothing that I can think of, the staff working at the location was very friendly and polite, I was very satisfied.

THOMAS G. 
Rating:
1.0

Staff members. It's not my fault they make 10hr

LAKEISHA C. 
Rating:
5.0

Kaelin goes out of her way to be friendly, helpful and accommodating! We have found her to be a shining star in our vast UHaul experiences. Someone should follow her around to find out how to run all storage facilities.

david w.  |  First Impressions 
Rating:
5.0

So far, this location has the most helpful personnel that we have encountered anywhere at UHaul. They go above and beyond to be helpful, and we especially find Kaelin to be incredible. Someone needs to reward her before another company snaps her up. Don't lose her!!

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Teresa F. 
Rating:
5.0

The truck's windows were not clean. A CD player or connection for a cell phone would be an improvement. Overall, the condition of the truck was very good.

DEBRA B. 
Rating:
5.0

The staff at that location were excellent in all things. They even checked other locations to fulfill my needs. Top ratings for everyone there!

Ellen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B.  |  First Impressions 
Rating:
5.0

The number of photos required for after hours drop-off is absurd, and frankly frustrating after several long days moving, either improve the UI/UX of that process, or find some way to forewarn people how many steps and photos are required so that they're prepared before they arrive to drop it off.

WALKER C. 
Rating:
5.0

Great customer service as always. Truck was clean, and storage unit was clean and I feel our belongings are safe here!!

Stephanie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter W.  |  First Impressions 
Rating:
5.0

Everything went smoothly and the employee was awesome!

LISA Y. 
Rating:
3.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO V. 
Rating:
4.0

Staff was fast and courteous for both check in and returning of trailer. I've never been able to drop off a rental trailer so quickly before.

CHRISTOPHER K. 
Rating:
5.0

Customer did not leave a comment.

DINAKARAN A. 
Rating:
5.0

I want to give a glowing review to both Dakota and Kaelin, for their excellent work. I have rented from this location several times, and have been helped by both Kaelin and Dakota over the years. When I picked up the van, it was closing time on a Friday. There were so many customers that there was no room to pull my car into the lot, at all. I parked down the street, at a location next door, and walked to the office and looked in the window to see many customers in the office. They were quickly waited on by Dakota and another representative, and the office emptied out a lot faster than I had expected. Dakota processed my rental so smoothly, calmly, and efficiently, it was amazing. Kaelin check me back in this evening, and she was super - always is. You have a great office, and a wonderful staff, at the U-Haul Moving and Storage of Worthington. It made me completely happy in both the rental and the customer experience, as it alway does.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Jack K. 
Rating:
4.0

Customer did not leave a comment.

CRAIG B. 
Rating:
5.0

Customer did not leave a comment.

LYLE M. 
Rating:
5.0

On site staff was excellent

Joseph T.  |  Online Move In 
Rating:
1.0

I had a storage unit booked for 2 weeks. When I go to check In they tell me it isn’t available…..

CAMERON W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wilson L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joshua C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LLOYD J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David P.  |  First Impressions 
Rating:
5.0

I was very impressed with the customer service from both of the associates.

Alysia B.  |  First Impressions 
Rating:
5.0

Kaelin and Dakota are EXCELLENT. They made this process painless and we're so grateful that these two wonderful individuals helped us with our needs.

danielle w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeff s.  |  First Impressions 
Rating:
5.0

Both employees were excellent

Kip w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AVERY B.  |  First Impressions 
Rating:
5.0

There was a little confusion about where I was supposed to store my belongings and return the truck, but I called Uhaul’s main number and a lady on the phone helped me get everything sorted out. The person at the facility when I moved in and dropped off the truck was very friendly and helpful.

Mary S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julia B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Meka C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig P.  |  First Impressions 
Rating:
5.0

Very patient and helpful

Donna O.  |  First Impressions 
Rating:
3.0

The front desk guy was very nice and worked hard to get a truck rented and then get me checked in. I did the facility very tough to navigate due to all of the trucks and trailers parked everywhere.

Urban I.  |  First Impressions 
Rating:
5.0

The two employees working were very polite, professional and extremely helpful. Great customer service.

Rick D.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top