Customer Reviews for U-Haul Moving & Storage of Wurzbach

1,764 reviews

3817 Parkdale Dr   San Antonio, TX 78229
(@ I-10 service rd headed east)

(210) 593-0824

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(210) 593-0824

3817 Parkdale Dr
San Antonio, TX 78229
(@ I-10 service rd headed east)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

They broke into the storages

JAMES T.  |  Overall Experience 
Rating:
5.0

Good facility

Rene M.  |  Overall Experience 
Rating:
3.0

Was barely able to open the cargo door it was so messed up. Bill seemed off but was too tired to dispute it.

Randy H. 
Rating:
5.0

Great service

ARTURO C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY E.  |  First Impressions 
Rating:
3.0

There was supposed to be a key left for me inside the unit according to the online instructions. No key was there. There aren’t enough moving carts. I walked around not able to find one. The one I saw was being used by another customer. According to the office there are no remote control keys for access even though it’s advertised. I expect a better experience for the price I am paying.

Corrie G.  |  Online Move In 
Rating:
1.0

Please call me to find out. It was horrible. I do not want to be contacted by that location. I am also disputing the charges with my bank.

CHRISTINE M. 
Rating:
5.0

Muy buen servicio

Rosa Elia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMANDA M. 
Rating:
1.0

Rude. Extremely rude front desk clerks.

CASEY W. 
Rating:
4.0

Customer did not leave a comment.

CONCHITA O.  |  First Impressions 
Rating:
5.0

In my experience excellent service is already common practice

Geronimo E. 
Rating:
5.0

Customer did not leave a comment.

BRYAN C. 
Rating:
5.0

Staff had excellent customer service

Lisa P.  |  First Impressions 
Rating:
5.0

Staff was helpful and friendly.

Jules L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin A.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kiara D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine K.  |  Online Move In 
Rating:
4.0

CSR was Very Helpful

Frederick A. 
Rating:
5.0

Customer did not leave a comment.

Bianca L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICK L. 
Rating:
5.0

Great people

TERENCE C. 
Rating:
5.0

Customer did not leave a comment.

THOMSON N. 
Rating:
4.0

Customer did not leave a comment.

MARSHALL M. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

KYLE H. 
Rating:
5.0

Excellent customer service. Courteous and professional staff.

JOHN RENE E. 
Rating:
5.0

Customer did not leave a comment.

WALTER B. 
Rating:
5.0

Excellent

CURT C. 
Rating:
5.0

The entire check in and checkout process was very smooth and painless. The truck was clean and ready for my use upon arrival.

Lionel T. 
Rating:
5.0

The staff was very friendly. The online pickup option did take a little while to complete, but the staff at the location were friendly and very helpful.

Walter H. 
Rating:
5.0

Customer did not leave a comment.

ULISES M. 
Rating:
4.0

The building was extremely long distance for my movers and timing. Not happy.

Jennette B.  |  First Impressions 
Rating:
5.0

No place better than Uhaul!

Sherry N.  |  Overall Experience 
Rating:
5.0

More parking

Jenny B. 
Rating:
5.0

Customer did not leave a comment.

VINCE S. 
Rating:
5.0

Customer did not leave a comment.

Brianne B.  |  Online Move In 
Rating:
5.0

Graciela has great customer service, very professional!

LESLIE K. 
Rating:
5.0

Customer did not leave a comment.

CHERYL C. 
Rating:
5.0

Disappointed that after 3-26' trucks one-way from NJ, one one-way (local) for two weeks, one local truck, and a 15x30 storage unit for 4 months that you do not reimburse for unused days of last month. $1000's of dollars and you can't part with $100 for unused space at a time when that unit will be rented very quickly. That said, the manager of the Wurzbach location is exemplary, knowledgeable, helpful, accommodating and downright nice. She should be promoted to lead all SAT locations and train all employees in customer SERVICE.

MARK R.  |  Overall Experience 
Rating:
5.0

Staff is always very helpful and professional!

Susana V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edna n.  |  First Impressions 
Rating:
4.0

Need more specials for local and big trucks and storage combo specials for local

Mary H.  |  First Impressions 
Rating:
4.0

You need more discounts for local movers and truck and storage combo specials for purchases

Mary H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWROLAND B. 
Rating:
5.0

Customer did not leave a comment.

Joe H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLOS E. 
Rating:
5.0

Customer did not leave a comment.

Stewart B. 
Rating:
5.0

The person that attended me was excellent! Originally I was upset because I was confirmed to pick up at another location but I received excellent customer service!

Elizabeth E. 
Rating:
5.0

I've seen this location for years because I live in the area but it wasn't till I saw their amazingly well oiled machine at work that it occurred to me that they never have their fleet cluttering the area, and their property is always neat and tidy. The woman that checked me in was so fast, yet thorough and addresses all my questions and even suggested things I might have forgotten. She easily updated my reservation removing a dolly I was no longer in need of. Had my truck out front in flash and had all the customers commenting on her stellar driving and efficiency. 10 out of 10! Great experience!!

ASHLEY S. 
Rating:
5.0

Customer did not leave a comment.

Curtis G. 
Rating:
5.0

Customer did not leave a comment.

Brinson H. 
Rating:
5.0

Property manager was the absolute best. She made sure I had everything and all questions were answered.

COREY R. 
Rating:
1.0

Brenda helped me out so much with renting the truck for our move and with us expecting our first child this ment a lot to us . We had some difficulties with my card and when Brenda called her manager the manager was rude as hell kept talking over us and saying there was an issue with my card and clearly there was no issue ! I would like to give all complements and thanks to Brenda for helping us out in our time of need it's workers like her that keep the company going ! Thank you Brenda !!

Dentra V. 
Rating:
5.0

Easy to rent in person and the online check in after hours was great!

BARBARA H. 
Rating:
4.0

Everything went well with this rental.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

LOU S. 
Rating:
5.0

Storage was the perfect space and the women at the front desk was friendly and very helpful.

Tiffany S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Reynaldo M. 
Rating:
5.0

Customer did not leave a comment.

RYAN O. 
Rating:
5.0

Customer did not leave a comment.

Nihar S. 
Rating:
4.0

Great customer service.

Yolanda R. 
Rating:
5.0

Nothing as far as I can recommend. Great experience!!

WENDI D. 
Rating:
5.0

Amazing staff, very nice and attentive. The storage units were clean and the trucks too.

Viviane A. 
Rating:
4.0

Customer did not leave a comment.

Jenna B.  |  First Impressions 
Rating:
1.0

The first day i tried to get the uhaul was the worst experience i ever had with uhaul. The lady was EXTREMELY rude and not helpful at all. I used the mobile phone service which said the truck i reserved was outside the gate but in fact it was not. After an hour of arguing outside the door with her in the rain she finally went to get the truck i reserved but then immediately cancelled it when she got to the desk. Second day with a different girl was MUCH MUCH better and she was very helpful.

DUSTIN A. 
Rating:
4.0

You did an excellent job

Kettly V. 
Rating:
5.0

John Martinez was exceptionally helpful with such a busy environment of customers!!

JD S. 
Rating:
5.0

I needed to change my drop-off location after I had picked up the truck. I called the general line and they kept saying to go to the website to change my rental, but it turns out I could not change it on the website. I had to change it over the phone, so the recording was misleading.

Jeff J. 
Rating:
5.0

Customer did not leave a comment.

Cecilia D. 
Rating:
4.0

Customer did not leave a comment.

PHYLLIS G. 
Rating:
1.0

I had a reservation for 5am pick up. I get there and follow the instructions given for my pick up, that wasn't working so I called customer service and they inform me the online system was down so I had to go back 30-45 minutes later. Fine not a problem, go back at 6 and follow all given instructions and the message I got after check in was box 3 code LEOS. I am walking around the building looking for lock box 3, call customer service AGAIN and they have no idea where the lock boxes can be and couldn't get ahold of the manager since it was only 6:30 am and the facility didn't open until 7am. I waited there for an hour for them to open and the rep at the store tells me she had left instructions on my account that the keys were in back of the truck and there was a combo lock on the back of the truck. 2 hours of my time wasted with wrong instructions from your online services.

Jacquelyn C. 
Rating:
5.0

Customer did not leave a comment.

ivan P. 
Rating:
5.0

Customer did not leave a comment.

Gilbert G. 
Rating:
1.0

An employee named Toni made dropping off the U-Haul at this location an unpleasant experience. First, she locked herself in there with a customer and i didn't mind at first. I patiently waited for Toni to attend me. I gave her the keys and there was a misunderstanding about where I should've filled the tank. I had to show her the paperwork where they highlighted the desired gas line. She seemed irritated to go back and recheck. She said her boss said it was okay, but she restated that it was still below the line. She wanted to be right, so I just let her have it. (The door also was never locked again.) I put on a scented hand sanitizer on while waiting. She then asked me if i put perfume on and i said it was hand sanitizer. She opened the door to air out the office. Toni started saying she was getting a headache and that it bothered her because she said she has asthma. I told her I have asthma too, so i didn't understand the need for the situation to be made into a big deal in front of other customers.

RUDDY R. 
Rating:
3.0

Employees should recognize systems and what has been paid for and what has not been paid for so they don't provide wrong information to clients when asked.

JOSE A. 
Rating:
5.0

The lady working in the office (I believe her name was Grizella) was amazingly helpful. I really appreciated her.

Mark A.  |  Online Move In 
Rating:
3.0

Perhaps call instead of a survey.

REJEANA W. 
Rating:
5.0

Griselda was absolutely fantastic and professional. I would definitely be returning for my next move!

MIA S. 
Rating:
5.0

Only issue was location doesn't have much space in driveway. I drove by and parked on road as I wasn't sure I could get in there to deliver.

KAREN A. 
Rating:
5.0

Amazing service !!

Susana V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willis W. 
Rating:
5.0

Maggie was awesome in her assistance and very knowledgeable

Christopher R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS G. 
Rating:
5.0

Customer did not leave a comment.

TEDDLEISHA M. 
Rating:
5.0

Everyone was very good to me, from beginning to end, and they managed for my specific and particular truck type and timing extensions needs. There was however, always a line to get thru, so it would be nice if more people were working, but I'm not blaming U-Haul. I think most Americans simply aren't willing to work anymore.

Johnny H. 
Rating:
4.0

I rented a van online, paid and when I got there he said if no credit card is available then you can rent a truck which costs more and use debit card. Makes no sense but I needed help asap. I had used uhaul a month ago and no credit card was needed at another location. I want a refund for the extra money he made me spend. He said changes were due to the pandemic.

Norma V. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
1.0

I opted for the mobile check-in, which was terrible. When we arrived, there was no way to enter the facility and we couldn't locate our vehicle. I selected "can't locate vehicle" on my phone and it gave me a new vehicle which was conveniently located outside of the facility so I began the check-in process. Once I got the point where I had to go inside and get the keys, the clerk told me I'd have to wait for that vehicle to be cleaned. The clerk then offered to get another vehicle that didn't need to be cleaned, which we accepted. This process took just as long as it would've taken to clean the original vehicle. The new vehicle was handed off to us with large cardboard pieces in the front seat. In total, we spent about 30 minutes past our checkin time at the UHaul trying to checkin and get our vehicle which put us in worse traffic and and pushed us over an hour past our return time. Definitely never doing the self check-in again.

Mauria A. 
Rating:
5.0

Very friendly and helpful.

LeDae A.  |  First Impressions 
Rating:
1.0

Uhaul charged me $30 as fuel service fee which is unexpected and too high

Marimuthu N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Very pleasant and helpful staff!

Liwayway A. 
Rating:
5.0

The representative at this location (Toni Miller) was knowledgable, helpful, attentive and patient which made the experience very pleasant.

RAMIN K. 
Rating:
5.0

The young woman who helped me was an excellent representative of the company. She was efficient and pleasant to deal with--perhaps the most pleasant U-haul representative I have ever dealt with.

WALTER P. 
Rating:
5.0

Outstanding and professional service with reliable equipment to support my needs. I will definitely be a returning customer! Thank you!!!

Carla S. 
Rating:
4.0

Customer did not leave a comment.

SAMMY F. 
Rating:
3.0

Customer Service was a joke, no Covid restrictions, sanitation, or masks in the stores by employees or other guests. When I booked online it gave one time frame and price and when I got to pick up, the time to return was changed and the amount I had to pay changed. Neither one lined up correctly.

JOHN V. 
Rating:
3.0

Overcrowded

PATRICK N. 
Rating:
2.0

Customer did not leave a comment.

Deniqua F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

MARK F. 
Rating:
5.0

Customer did not leave a comment.

Joe C A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOE A. 
Rating:
1.0

More days

JOSE A. 
Rating:
5.0

Sales agent was kind and understanding of me being late to pick up the truck. Was very convenient and quick to get me going! A+

CRYSTAL S. 
Rating:
3.0

Customer did not leave a comment.

Deandra A. 
Rating:
4.0

Customer did not leave a comment.

JUAN T. 
Rating:
5.0

Customer did not leave a comment.

JOSE O. 
Rating:
5.0

Hassle free,Informative and Great customer service!

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

NASARIO AZAHEL I J. 
Rating:
5.0

Grisela was wonderful, friendly and very professional. I appreciate her assisting me with last minute changes I had. 😊

JESSICA K. 
Rating:
5.0

Customer did not leave a comment.

BOBBY C. 
Rating:
3.0

Rental didn't work on one phone had to use other

BRYAN P. 
Rating:
5.0

That when you ask to do everything online and then still had to end up going inside the location and doing it in person. Plus the number in the van didn't match the number on the documents I had to file out

Amy H. 
Rating:
5.0

Customer did not leave a comment.

Bradford E. 
Rating:
5.0

The ac was not cooling.

ELISSA F. 
Rating:
5.0

Customer did not leave a comment.

RAY B. 
Rating:
5.0

Keep doing what y'all are doing and give the manager there a raise

AMIR O. 
Rating:
5.0

Gricelda is an asset to your company and should be a model AND Trainer for how to serve customers. She seems to know the anxiety of moving and went well out of her way to serve my circumstances. Thank You!!!

MARK R.  |  First Impressions 
Rating:
5.0

Everything was great! Nothing to change.

Beverly M. 
Rating:
1.0

I was over charger $39.99 because I had previously made a reservation from 7am-3pm and Call the location ask them if I could have 2 more hours they said no. So, I decided to call 800 number uhaul spoke with some polite agents I spoke to three today all professional agents. Who verify to me and extend my reservation 3-6pm. But, the check out agent on Parkdale San Antonio Texas 78299 lied to us about the additional charge of $39.99 her response was I need to charger you because we lost a customer wow but customer service was understanding and fix the problem. Thank you To all agents working the call centers position keeping do a phenomenal job!

LOLITA V. 
Rating:
2.0

First place I was told to go didn't have a truck for me. Got a new location to pick up the truck. Had to walk there because I was dropped off by an Uber at the first location. Got to the new location and was trying to tell the clerk what had happened and got a response “not my problem, take it up with uhaul.” I was taken back a little by this because I thought I was dealing with uhaul. At least that's what her uniform said. Vary unprofessional. I felt like I was being hurried out of there because she didn't wasn't to hear my complaint.

PHILIP S. 
Rating:
5.0

phone check in was not working.

RICHARD L. 
Rating:
5.0

Toni and Brenda were very kind and made the experience enjoyable

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

MARY G. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Na

Martin L A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erick E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia S.  |  First Impressions 
Rating:
5.0

Facilities were easily accessible and staff was friendly.

Leticia B.  |  First Impressions 
Rating:
1.0

Ethan is not very friendly. He has no people skills and no motivation for his job. When I had question he had vanilla answers and never presented other potential options or solutions.

Fred V.  |  First Impressions 
Rating:
5.0

Tom was very friendly informative and patient.

Laura A.  |  First Impressions 
No reviews have been submitted for this location.

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