Customer Reviews for U-Haul Moving & Storage of Yonkers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Yonkers

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Paul C. on

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The guy with the beard who was working last Saturday morning was extremely helpful. He was a great guy and went out of his way to provide me with what I needed. Very impressed.

Raul M. on

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Only one person on a Saturday working the counter, maybe more help on the weekend

Javier B. on

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Customer did not leave a comment.

Rosetta C. on

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Tara S. on

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John D. on

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Customer service was amazing!

Lexus R. on

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Juan R. on

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I was very Disappointed in customer service. It took me a hour to able to get my truck which i had a reservation for. I had to wait on the sells person to arrive because customer seevice on the phone was useless. NEVER AGAIN!!!

crystal G. on

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No problem

jEFFERY N. on

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To Slow 45 minutes wit one customer is to much

Raja K. on

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Marc B. on

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Aida A. on

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I was greeted when I arrived let them know what I needed I was shown my storage unit and went outside to get the truck that had been pulled out of the parking spot and they even put a lock on the truck to hold some of my stuff so I could go back the next day to finish unloading.

Eduardo A. on

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Juan M. on

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Best service ever!!!!!!!!!!!!! Thanks.

Thomas R. on

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I was charged extra for bringing back early and not going online telling them I did

Marcia A. on

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Robert F. on

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Lydia S. on

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Jude E. on

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Michael Z. on

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Your app is unintuitive, repetitive, and a waste of time. I spent more time navigating and re navigating the app only to find that it did little speed check-in. It is also slow. Very annoying. Everything else was fine.

Sharon R. on

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Darrell R. on

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Because they do not allow you to drop off the truck at another location.

annette Z. on

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Eric S. on

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Jason M. on

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halima S. on

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A better explanation of the charges

Angel O. on

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I am not happy that I was charged an additional $20 dollars because the vehicle was returned after hours. Here I rented the vehicle at 2pm on a Sunday and returned it at 6:30pm on the same day. I used the vehicle for less than 4 hours but was charged an additional $20 for returning it on the same day after the business closed. This extra fee was not verbally disclosed to me but after reading the contract I noticed such fee. However, all other fees were read to me but not this one. This is why I did not object at the time of the rental. How can a customer be penalized for returning the vehicle sooner rather than the next day, which I could have done and would have avoided the extra $20. I feel that this extra fee would give much doubt in renting from U-haul in the future. Thanks

Robert R. on

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Geraldine F. on

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I was so happy with my service at the drop off location. When I pulled up I was immediately met and helped right away. Great service. Thank you.

Natalia N. on

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Briana H. on

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Nothing everything was great thank you again

Christina l. on

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It was awesome

WANDA R. on

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We would highly recommend this facility for its cleanliness and the attentiveness of it's employees. The storage room preserved all items without mold or musty scent. Highly recommend...

CHERYL T. on

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At first the counter person male employee treated me rudely and in a hurry. He was not interested in speaking with me over the phone

Lucila T. on

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Great customer service, informative and courteous

iris m. on

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The facility was dirty, the elevator wasn’t working, there was no AC and the employees seemed bothered to have to help!!!

iris m. on

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The facility is dirty with malfunctioning equipment and elevators! No AC and the employees are in no hurry to help!

Ian P. on

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Thank you for protecting & housing my things.

cristina t. on

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My free storage should’ve been the same as the drop off location for the rental! People at this location are very rude, stand offish and no help at all. Hire people who want to work and help others!!

MELISSA H. on

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The service was great. My belongings were well secured, stored and climate controlled. I had no issues moving in or out. I would reccomend this uhaul facility.

Yamil S. on

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Lazy staff. Staff would not care about the customer. Worst staff i ever seen.

Valerie R. on

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Later hours until 9 should be added 2 days during the week and more hours on Sunday

Robert V. on

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Helpful and courteous staff.

PATRICK W. on

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Belongings destroyed by mice and water damage.

victor e. on

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Good

Ravon R. on

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Ok

Khalil H. on

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Excellent Staff and facility

Rashawna H. on

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Weekends Friday to Sunday should be late if not 24hrs and ur pricing us off

Dorian H. on

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Nice Job

ESTER A. on

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customer service can be improve - some are friendly, some are not

Rashawna H. on

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Consider later hours and discount for loyal customers and i say you were prefect but settling for great isnt half bad either

MICHELLE W. on

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NA

Jacqueline M. on

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Great customer service a really good experience

Paula F. on

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Safe secure and convienent

Pioneer R. on

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Location is easy to get to. Facility was always clean and staff friendly.

Carolyn M. on

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Unhelpful staff, very few carts for getting stuff out.

Jeanne R. on

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My storage unit is at 937 Saw Mill River Road, Yonkers, NY. I had a terrible experience at there. Locked in. No announcement was made that facility was closing, Emergency Call button not working.

PEDRO R. on

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Very Professional

Pioneer R. on

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It is not air conditioned

BILL L. on

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Na

Gate Service N. on

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there are ways today to screen people and make sure they don't miss-use the space (sleep over etc.) so that regular users won't have to pay for after hour access or get stuck coz it ain't working.

Richard C. on

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Facility clean and well kept... just had a difficult time getting in access was always denied on my entry card, which made it annoying when all o wanted to do was get in and get out!! W

JASON T. on

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Good place to store your things. Easy to get to off the Saw Mill Parkway.