Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Están excelente 👌 no tengo nada k opinar. Ya k en todos son 👌
Manuel S
Rating:
5.0
Customer did not leave a comment.
Silvio G
Rating:
4.0
The vehicle I had needed to be mechanically inspected. Needed an alignment and drove rough
PATRICIA D
Rating:
5.0
A+ love it
Alejandro C
Rating:
5.0
Customer did not leave a comment.
MARIBEL G
Rating:
5.0
All was great thank you for existing.
KENIA C
Rating:
5.0
I like your service everything is fine with me
william k
Rating:
5.0
Customer did not leave a comment.
joseph d
Rating:
5.0
I’m very satisfied with you guys , the location was very close to my house but I’m moving that’s the reason I leave the storage unit. Thanks for everything.
Advance S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FREDERICK S
Rating:
5.0
Customer did not leave a comment.
DORIAN L
Rating:
5.0
Customer did not leave a comment.
KENDALL F
|
Online Move In
Rating:
2.0
Customer did not leave a comment.
JULIO A
|
Overall Experience
Rating:
1.0
Explain the fine print so people aren’t confused and unsatisfied when returning a vehicle.
MALCOLM H
Rating:
5.0
Customer did not leave a comment.
JOSE R
Rating:
5.0
No comments.
LUIS A
Rating:
5.0
Customer did not leave a comment.
evelyn d
Rating:
5.0
Customer did not leave a comment.
ELVIN C
Rating:
5.0
Customer did not leave a comment.
Deighton T
Rating:
5.0
Make sure you pay well to your workers they are excellent
Eufrosina V
Rating:
5.0
Returning was so easy, I was prepared for a uassle, but there was none.
Nathan C
Rating:
5.0
My pickup location was tranferred from New Rochelle to Yonkers and I wish it wasn't since I am NR resident but other than that everything went well and Yonkers was not too bad to get to.
Joanna W
Rating:
5.0
Customer did not leave a comment.
Joseph W
Rating:
5.0
Good 👍
FRANK P
Rating:
5.0
Excellent services. Just keep up the good works
Nana K
Rating:
5.0
Customer did not leave a comment.
Hector M
Rating:
5.0
Customer did not leave a comment.
MOHAMD E
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER A
Rating:
5.0
excellent
JOY A
Rating:
3.0
Customer did not leave a comment.
KENNETH J
Rating:
5.0
Great service
tomas d
Rating:
5.0
Not much, the service I received was top notch.
Edgar G
Rating:
1.0
previous customer been here since 2006. I prices went up extremely with same features. I remain in my Unit due to convenience not service.
FENISE A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALFONS T
Rating:
3.0
Customer did not leave a comment.
Kane A
Rating:
1.0
I picked up the truck at closing time. I was told I could drop the truck off the truck the following night at about the same time and if there was nobody there, to drop the keys in the drop box. They didn’t check my truck back in until 8:45 the next morning and charged me for a 2nd day rental and insurance. Ridiculous. I would have used the truck for the 2nd day if I knew they were going to charge me for 2 days. Not good business!!
Dean C
Rating:
5.0
excellent
JOY A
Rating:
3.0
I often use the local serivce and experience issues with toll charges. Even tough I used my own ez pass tag, I was charged excessive toll fees on my debit card. I brought this matter to the local office but was unable to get any help. Please provide details of all charges since January 2026.
KWAN U
Rating:
5.0
Customer did not leave a comment.
JOSE D
Rating:
4.0
Customer did not leave a comment.
patrick d
Rating:
3.0
My truck had wheel alignment issues. Which made my drive even longer. Outside of that everything else was ok
Diamond P
Rating:
5.0
All good
CARLOS V
Rating:
2.0
Customer did not leave a comment.
PHUNTSOK L
Rating:
5.0
Customer did not leave a comment.
GRACIELA F
|
Online Move In
Rating:
5.0
nothing she was excellent job and fast
Joy M
Rating:
5.0
Customer did not leave a comment.
Ruth F
Rating:
5.0
Nice
RUFINO L
Rating:
1.0
Customer did not leave a comment.
SUSAN C
|
Online Move In
Rating:
5.0
Ok
MARIALAURA T
Rating:
5.0
Customer did not leave a comment.
JOHN W
Rating:
4.0
Customer did not leave a comment.
GLENN D
Rating:
5.0
Customer did not leave a comment.
Shannon H
Rating:
3.0
I was charged for gas even tho I returned the vehicle with the exact amount that I was given when I picked up the rental
ERICK C
Rating:
5.0
This particular visit on Sunday Apr 26th, was a really good one. The young lady at the counter was very friendly, polite. I was acknowledged the minute I walked to her counter. When returning the truck, her multitasking skills were impeccable, very knowledgeable about her work. AWESOME CUSTOMER SERVICE SKILLS. Thank you 🙏🏾
SHANAE M
Rating:
5.0
Ok
Mohamed A
Rating:
5.0
Customer did not leave a comment.
HANDEL F
Rating:
5.0
Customer did not leave a comment.
Daniel C
Rating:
5.0
Customer did not leave a comment.
KEVIN N
Rating:
5.0
Customer did not leave a comment.
Victoria P
Rating:
5.0
I said no to the personnel part because it was Sunday and no one was there
Thank you U HAUL
HECTOR P
Rating:
5.0
Ecxelent
EDDYMIL M
Rating:
5.0
Customer did not leave a comment.
June S
Rating:
4.0
Improve the paving to where the trailers are located. It was driving through a war zone. TOO BUMPY!!
Stephen O
Rating:
3.0
Have all lights working on trailers
Bruce L
Rating:
5.0
Exelente cervicoo
JOSE M
Rating:
3.0
Customer did not leave a comment.
SHANAE M
Rating:
5.0
Customer did not leave a comment.
Angel V
Rating:
3.0
Customer did not leave a comment.
Mark F
Rating:
5.0
Great experince
Fern G
Rating:
5.0
All was Good
Luis C
Rating:
5.0
Customer did not leave a comment.
MOR N
Rating:
3.0
This location & staff at the front desk are great but the vehicles are not clean just asking who is in charge of cleaning at least the interior of the vehicle? A little wipe down would be cool before I get the vehicle.
CRAIG S
Rating:
5.0
Customer did not leave a comment.
YUTHIKA K
Rating:
4.0
Customer did not leave a comment.
SHAKEEMA J
|
Overall Experience
Rating:
5.0
Good service
Elias N
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
FRANCISCO S
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Roderick O
Rating:
5.0
Customer did not leave a comment.
Moises R
Rating:
5.0
Customer did not leave a comment.
FRANCIS C
Rating:
5.0
Customer did not leave a comment.
JOHN D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SAMUEL C
Rating:
5.0
Customer did not leave a comment.
DOUGLAS M
Rating:
5.0
Customer did not leave a comment.
Monique H
Rating:
3.0
I had many problems with uhaul resvatoon but the manager there at the time of this rents was outstanding. She needs to be recognized
NIGELALFRED T
Rating:
5.0
Customer did not leave a comment.
Joseph B
Rating:
5.0
Excellent staff!
JOSEPH P
Rating:
5.0
Customer did not leave a comment.
Jimmy O
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
CATHRINE S
|
Overall Experience
Rating:
5.0
Good service and friendly
Oscar V
Rating:
5.0
Very Good on Gas. The driving of the Van was in Great condition too!
No problems, and no complaints with maintenance up keep.
HECTORA J
Rating:
5.0
Customer did not leave a comment.
Jonathan K
|
Online Move In
Rating:
5.0
Todo esta bien sigan adelante
VICTOR G
Rating:
4.0
Customer did not leave a comment.
John V
Rating:
5.0
I’ve had a storage unit at this facility for nine years. During that entire period my experience has been very good. Amanda and the team have always been courteous and helpful. It’s sad that I will not be dealing with such good people anymore.
David S
|
Overall Experience
Rating:
5.0
I’ve been using U-Haul at that location all the time best location for someone just get in and out easy parking
MAJDI J
Rating:
5.0
Update rental vehicles to newer
CONRAD C
Rating:
5.0
Customer did not leave a comment.
Nathaly T
Rating:
4.0
Customer did not leave a comment.
MARIUSZ L
Rating:
5.0
Customer did not leave a comment.
Steven T
Rating:
5.0
Customer did not leave a comment.
SAMUEL J
Rating:
3.0
There were cigarette butts in the cabin first of all. Secondly, the truck had no gas so I immediately needed to but gas in the truck and after spending $20 in 5 miles the gas light came back on.
John G
Rating:
5.0
Customer did not leave a comment.
LESTER S
Rating:
5.0
Customer did not leave a comment.
Quisqueya R
Rating:
5.0
Customer did not leave a comment.
PEDRO L
Rating:
5.0
Customer did not leave a comment.
MIGUEL H
Rating:
5.0
Customer did not leave a comment.
KEVIN S
Rating:
5.0
Considering my U-Haul box had an accident, I was quite impressed with the communication given by the U-Haul representative, Misty Bajo. She ALWAYS responded to my emails and concerns about the condition & whereabouts of my box. Linda delivered my box with such empathy and understanding of what happened. I was very impressed with her ability to drop the box in a small tight area of my driveway. Linda went ABOVE & BEYOND to help and support me while I opened the box. She even waited for me to check several important items before she left. I hugged her afterwards because this box held my family antiques (from my grandparents & great grandparents) which were of sentimental value. She understood and empathized with my anxiety to open the box. Linda went beyond her duties to make me feel better. I cannot thank her enough.
Francea G
Rating:
4.0
Customer did not leave a comment.
YISSELL D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BRENDAN B
|
Online Move In
Rating:
5.0
My experience renting with U-Haul was overall excellent. The woman at the counter was extremely knowledgeable, gave clear information, and helped me through the entire process truly a rockstar employee. The only issue I ran into was that no one explained that the van could not be parked on the street overnight. I booked the van at 6:45 PM, so it was going to be an overnight rental. I don’t have a driveway, and without being told this restriction, I had no idea where I was supposed to park it. Unfortunately, the van received a ticket around 12:30 AM. I believe the $150 ticket should not be my responsibility, as this was never explained to me. If needed, your system will show that while I’ve rented before, I’ve never done an overnight rental. I’m happy to discuss this further I work overnight shifts, so afternoons are the best time to reach me at 914-380-2984.
WINARD H
Rating:
4.0
Customer did not leave a comment.
ALEXANDRA T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cherilyn R
|
Online Move In
Rating:
5.0
Vans were clean, but a bit dusty on the inside. Would be nice if the gas tanks were filled up and we’d have to refill them before returning the van. Just creates less of a hassle in the process of moving equipment. Aside from that I would like to say Paola at the front desk was fantastic. Very knowledgeable and helpful. Excellent customer service.
Juan G
Rating:
5.0
Customer did not leave a comment.
ALVARO C
Rating:
5.0
Customer did not leave a comment.
Sergio C
Rating:
5.0
Customer did not leave a comment.
MICHAEL W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
RALPH J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David C
|
Overall Experience
Rating:
4.0
Carritos de carga debieran ser mas modernos , el piso mas moderno
Edgar S
|
Overall Experience
Rating:
1.0
Never Uhaul again.
Sandra F
|
Overall Experience
Rating:
4.0
It’s expensive but the staff are really nice, helpful, respectful and supportive
Dabney W
|
Overall Experience
Rating:
5.0
Muy bien todo no quejas
Edgar S
|
Online Move In
Rating:
5.0
Amanda (the manager) and her staff were professional, patient, courageous, knowledgeable, and understanding.
I would recommend Yonkers UHAUL to my family and friends because they are the BEST!!!😃👍🏾
Sincerely,
Mercedes
MERCEDES K
|
Overall Experience
Rating:
5.0
The guys on the front desk need more support. Everyone was working at 100mph but they can only do so much when they have 15 people waiting.
Andrew M
|
Overall Experience
Rating:
5.0
STAFF AT UHAUL WAS GREAT VERY RESPECTFUL 💜
Vandalina L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JUSTINE S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Detra B
|
Overall Experience
Rating:
5.0
Very helpful and kind staff that assisted me
MICHAEL T
|
Online Move In
Rating:
1.0
The general manager Amanda L. Is rude and unhelpful. She is very abrasive and acts as though helping customers is a burden. She gets nasty quickly and with no reason. I will never use U-Haul again and if i ever have choice it will not be at the location.
Desiree M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frances C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia A
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Geneva S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Oscar J
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Venee H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nazario M
|
Overall Experience
Rating:
5.0
I am all right with ever thing
Iola S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jacob N
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Marlyn P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carol H
|
Overall Experience
Rating:
5.0
El personal es muy amable y súper servicial… 10/10
Anabel C
|
Overall Experience
Rating:
5.0
Muy haciado. Excelente.
Helen A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Charles A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leslie H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
RAFAEL J
|
Overall Experience
Rating:
5.0
Las niñas empleadas son muy amable y me sirvieron muy bien todos , si otra vez necesitas fuera aya ,
Gracias .
Angela M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MELISSA F
|
Overall Experience
Rating:
5.0
The lady that set me up with the storage on 11/29/2024 at 8pm was very nice patient and wonderful. I would recommend this storage to family and friends.
Nevaeh T
|
Online Move In
Rating:
5.0
N/A
Aaron A
|
Online Move In
Rating:
5.0
Thanks
CHINWEUBA H
|
Overall Experience
Rating:
4.0
The only issue I had throughout my storage stay was I had no control over when the monthly fee would increase instead of remaining the same from when I signed up.
LaShary S
|
Overall Experience
Rating:
5.0
Very excellent
JOY A
|
Overall Experience
Rating:
3.0
I went twice in four days and encountered the elevator being broken. Since the elevator is vital to moving items this is not acceptable. To me it is a management issue. Maintenance is obviously lacking. It also is not very clean and I am aware there were people living in at least one unit.
Carol D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
vickie m
|
Overall Experience
Rating:
5.0
Thank you
TODD W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LESLIE H
|
Overall Experience
Rating:
5.0
Great for college students
SYDNEY W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sabena D
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Benjamin F
|
Overall Experience
Rating:
4.0
Great respectable customer service
Nazario M
|
Online Move In
Rating:
1.0
I had the storage for 21years. Never had any problems with the U haul storage.
Maria help me with all questions on the phone and
when I went to the storage facility.
Thank you!
COLLEEN C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joe W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NELSON E
|
Online Move In
Rating:
5.0
Amanda and the rest of the team were above and beyond
CHINWEUBA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LIVINGSTON W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diamond G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SENNETTE H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Joe W
|
Online Move In
Rating:
5.0
Awesome!
Jerome S
|
Online Move In
Rating:
5.0
I am very happy with service very excellent
JOY A
|
Online Move In
Rating:
5.0
Very good very comfortable
Joy M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tina M
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Mariah A
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Shakira F
|
Overall Experience
Rating:
3.0
It would help if there were extra workers to help the customers with furniture if it is only one person alone doing lifting and moving and have no help. I fell from the storage unit and hurt myself pretty bad. Nobody came up to ask me if I was okay or if I had any help. That's the only thing I wish uhaul had.
Antoinette L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Leona A
|
Overall Experience
Rating:
4.0
Staff always great.
The only issue is parking.
When i would go to get or bring items to the storage unit there was often times i had to carry heavy items to my car.
ALBERT G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eleanore L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tina M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
YESENIA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LUIS M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joyce A
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Caroline D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michele D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alfred V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maximo S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jeffry L
|
Overall Experience
Rating:
5.0
U-haul is helping people to keep their goods while looking for accommodations or safe keeping.l recommend it to anyone who might need to keep their stuff safe and secure.keep the good work.
Judith T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AARON C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Maria M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia D
|
Overall Experience
Rating:
5.0
I’m fully satisfied with the employees of that facility.
ALFRED V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gladys B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michele D
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Emilio M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leona A
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
FREDERICK ,
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Martha M
|
Overall Experience
Rating:
3.0
The facility is smelly and dirty and the “climate control” is not consistent. The lighting is inadequate as well. The price is good but I would not recommend storing any nice furnishings or anything of value here.
Deirdre D
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Aral E
|
Overall Experience
Rating:
2.0
Things that need improvement
- cooling (it was very hot on my floor)
- false advertising of UBox containers but don’t provide the service
- doesn’t email back when I email from the app
- no solutions to not having a UBoX and asking for a courtesy truck to move my storage items into a truck to then find the nearest UBoX.
- overall my experience with the NY/NJ U-Haul area has been abysmal compared to my time in the south.
- Yonkers and the Bronx and the scheduling department lacks care and professionalism and solution oriented approach for its customers.
Judith A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles W
|
Online Move In
Rating:
5.0
⭐️⭐️⭐️⭐️⭐️
MICHELLE R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CARMELITA G
|
Overall Experience
Rating:
5.0
The staff were very helpful and friendly .
Kimberly Y
|
Online Move In
Rating:
1.0
The facility is worn, dirty and has exposed light fixtures.
We were falsely informed that the units were climate controlled which is a lie the building doesn’t have air conditioning the place is like a sauna
MELANIE G
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Taraneh H
|
Online Move In
Rating:
3.0
The room was dirty, and the elevator broke down. We had to take the stairs
Lavern B
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
Taraneh H
|
Overall Experience
Rating:
1.0
They are lier and unprofessional
Taraneh H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jacqueline R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NIA T
|
Online Move In
Rating:
5.0
Good
HERVE L
|
First Impressions
Rating:
3.0
Prices too high
LACHONE C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MIGUEL S
|
Overall Experience
Rating:
5.0
The staff at 155 Saw Mill/Yonkers are great. Friendly, knowledgeable, helpful especially Melanie who always has a smile. I highly recommend this clean facility.
Robin R
|
Overall Experience
Rating:
5.0
from the staff at your customer service desk to the facility itself...it was an outstanding experience! would highly recommend this location for all storage and moving needs!
Marcia E
|
First Impressions
Rating:
5.0
The new general manager is Amanda is great! The staff are friendly and professional. U-haul cares about its customers at this location by always communicating what's going with rates, and overall unit. I would definitely recommend this location.
Kim C
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Amiyna M
|
Overall Experience
Rating:
5.0
The staff are very professional.
Marian B
|
Overall Experience
Rating:
5.0
Absolutely great
BOYCE L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Melanio A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RODGER F
|
Overall Experience
Rating:
3.0
I was severally charged more than twice repeatedly despite despite raising a concern.
Your system has been taking money from my account and I feel deeply bad about it.
What happens to individuals who cannot detect such fraudulent activities with their account?
CHINWEUBA H
|
Overall Experience
Rating:
5.0
Great staff willing to excel and sale
CHINWEUBA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MOHAMMED A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALFRED V
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Anthony E
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MOHAMMED A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lori W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jade A
|
Overall Experience
Rating:
5.0
My experience was great. My stuff was safe, clean and protected. I stored here for 3 years and yes I would recommend. ⭐️⭐️⭐️⭐️⭐️
Alberto M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rita B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LESLIE H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JULES F
|
Overall Experience
Rating:
5.0
Julio employee there was more than exceptional. He made my move less stressful. You need more employees like him.
Keesha A
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Thomas D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jade A
|
First Impressions
Rating:
5.0
The staff at this location is very kind and helpful, we are customers at this location from a long time ago and we are used to their excellent customer service.
Milton E
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JERMAINELEANN W
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jacob H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marsherrie R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
URIELR N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Oldalida T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JEVORN W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Josabeth B
|
Online Move In
Rating:
5.0
The team at this location is very nice and always available
ALFRED V
|
First Impressions
Rating:
5.0
Excellent staff and friendly
Melany B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LILLIAN R
|
First Impressions
Rating:
4.0
Everything was great except location.
TYNE F
|
Overall Experience
Rating:
5.0
I value the uhaul service, I'm so pleased I will recommend to anyone wanting to use the service, thanks to all of the workers.
Bernice M
|
Overall Experience
Rating:
5.0
The staff was very helpful in showing me and my husband how to use the access card and showed us the appropriate cage to store our furniture.
JEANETTE R
|
First Impressions
Rating:
4.0
Had some issues checking in my storage outside of office hours so I was forced to wait to the next day bit I was helped with a free extension which did make up for not being able to claim my reservation.
Angel M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kara L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Anita C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael M
|
First Impressions
Rating:
5.0
Some of the questions above do not apply. I only called in to pay my bill. I was treated with respect and courtesy. The transaction was completed in a timely manner. Ms. Lacayo was friendly and very efficient.
ANA R
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
NAJWA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lilian A
|
First Impressions
Rating:
5.0
Great customer service and it was so convenient having the storage unit and truck rental at same location.
Frank F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dabney W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jacqueline R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Evermea c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Celestino O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSEPH E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Hailie S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
TINA P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMIANN P
|
Overall Experience
Rating:
5.0
I am emotionally happy that I the pleasure to be help by Ms. Emely and I will recommend to all my friends the good service and friendly service.
Yvette R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tianna P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KEITHG W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Venee H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nkechi O
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
frank b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHERYL L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DAPHNE M
|
Overall Experience
Rating:
3.0
Only certain floor had air conditioning so I’m wondering what happens to peoples stuff in storage unit if it’s hot on the floors especially if it’s supposed to be climate control other than that the staff was very professional and friendly
Cynthia m
|
First Impressions
Rating:
5.0
The staff were super friendly fast and efficient I appreciate all their help
Venee H
|
First Impressions
Rating:
4.0
Staff was very helpful. After hours drop off was complex using the web over the phone. Took a while to figure out. I waited on hold for 30 minutes for help but never got helped. Eventually figured it out.
Marc P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jay B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Devonnette S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERT A
|
First Impressions
Rating:
5.0
Melanie was fantastic. Efficient, knowledgeable, quick and great customer service (always with a big smile)!
Robin R
|
First Impressions
Rating:
1.0
The hours to access your unit are horrible. The price is to expensive. I found a cheaper location to store my things which also has pretty good security. Double the size of the unit for what I was paying here at uhaul for less money monthly. I also paid the rent for my unit here and moved out the following day, I feel like I should be refunded.
Brandon M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL S
|
Overall Experience
Rating:
5.0
The clerk was very helpful.
Andrea C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
erika p
|
Overall Experience
Rating:
5.0
Excellent service
Jorge C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janie W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Michele D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sharae B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBINLYNN F
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
amere j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
linda l
|
Overall Experience
Rating:
5.0
Everyone was helpful and pleasant especially mr.Louis very polite professional and accommodating great manager
Zaida Z
|
Overall Experience
Rating:
5.0
Everyone from the office on Saw Mill River Road was more than helpful. The updates, and confermations were easy to fill out and be ready. Karina Diaz is a doll!
Anthony S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Zaida Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
francis c
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jacqueline W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle C
|
Overall Experience
Rating:
5.0
Overall great experience, I was a customer for over a year here. Like some storage, this one has bathrooms we can utilize. Great place to store your house hold goods, very safe and secure.
Hector A
|
Overall Experience
Rating:
5.0
I am surprised thatvthe units have a net as a ceiling.
TANYA C
|
First Impressions
Rating:
1.0
Employees disputes are poorly handled -primarily because management is either unavailable or completely disengaged regarding customer concerns. There is simply no incentive for the employees to perform basic tasks such as closing an account or printing a receipt. They don’t care; care being the operative word. I would never use Uhaul again or recommend someone else.
david c
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
CHERYL T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charmaine W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LOUIS J
|
Overall Experience
Rating:
4.0
Thanks for U-Haul's understanding regarding difficulty in paying storage facility charges on time.
Robert G
|
First Impressions
Rating:
3.0
Karina Diaz was the absolute best! Had it not been for her things would have been disastrous! My only regret is that I was not aware that I could have been associated with her from the beginning of problems that could have been avoided, like my unit being damaged by water. Instead I depended on other workers that promised to attend to the problem and did not! She is a "Gem" though. Would not recommend anyone I know unless they had direct access to her.
Sheryll P
|
Overall Experience
Rating:
5.0
The young woman that helped me was professional and answered all of my questions.
Tydishe C
|
First Impressions
Rating:
5.0
This branch is better organized than the Homefield location. They put a little red sticker on my card that had my unit number. Nice touch. They look like they take covid seriously with barriers and the charge card units 6 feet away from the staff. I really liked the Yonkers location. At Homefield I’ve had to go to in 6x to fix my card. I hope the 7th time is a charm. Staff allowed a customer to stay in store without a mask yesterday. Horrible. Please get the Homefield location to take covid more seriously there is a rise coming. And help them with workflow regarding fixing swipe cards. A customer should not have to go back 6x to get the same issue fixed. The Yonkers location has their act together.
jennifer k
|
First Impressions
Rating:
3.0
I had 2 storage units, one for 3 years and the other for 5 years or longer. The facility was ok as far as cleanliness. Could do a better job with extermination- vermin and insects. After emptying my unit, I found mouse droppings in boxes. The elevator was broken for several days which was a huge inconvenience and no compensation was offered. I had to walk up the stairs with furniture. I would not recommend this facility. The rates increase consistently every year and you’re at their mercy.
SELENA R
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
adam g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
OVIDIO l
|
First Impressions
Rating:
2.0
I was waiting for over twenty minutes for the on site staff to open the unit I just purchased. When I called the front desk, this kid had apparently forgot all together, then tries to give me an attitude about the fact that I was calling him out on his unprofessionalism.
adam g
|
First Impressions
Rating:
3.0
Unit was big enough and helpful but I was located on the second floor and it was extremely hot. Zero AC. That def needs to be adjusted n fixed. Because I was sweating a lot while moving in n same as for moving out.
Harold E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Micheal B
|
Overall Experience
Rating:
3.0
I travel 48 states and yonkers franchise appear disconnected from 47 of them . I'm not sure if its policy but in one instance yonkers is doing their own thing . Overall thank you for the time we shared . ( at least correspond w/ your bro franchise in chicago ).
KEITH H
|
Overall Experience
Rating:
3.0
Person at front looked like they didn’t want to be ther it took two days to get the lock off my door and the room had to be changed
Christopher P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alex l
|
Overall Experience
Rating:
3.0
Storage unit area was extremely hot. AC was not put on or it was broken. Staff was made Aware n he told me. He doesn't control that. I think staff needs to know who to contact if it's too hot in the storage area.
Harold E
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
CHRISTINE C
|
Overall Experience
Rating:
5.0
Thank you
Angel F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Russell K
|
First Impressions
Rating:
5.0
I really love this place. The workers were very friendly and very patient. It was clean inside as well as the out and to me that is a plus
keith M
|
Overall Experience
Rating:
1.0
I've had many problems with this place. Its hard to get staff on the phone and if you do get them on the phone, its because they are calling you because you're late on a payment. They'll keep calling back to back till you pick up when they want their money. I've been a customer for years and several times they've done repairs or upgrades and had debris from the ceiling fall all into my unit. I paid my unit late once and they left their lock on my unit for 3 weeks. They charge a "maintenance fee" for cleaning the storage facility but some how debris always made its way in my unit. Especially when they installed the new air units on my floor. This is also not a 24hr access storage facility.
RICHARD L
|
Overall Experience
Rating:
1.0
I was not given a copy of my contract. I was not informed that the elevator was not in service which was a huge inconvenience.
Naiyma P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jose l
|
Overall Experience
Rating:
5.0
Probably the best storage facility I have ever been to
Timothy J
|
Overall Experience
Rating:
5.0
All over positive experience!
Debra F
|
Overall Experience
Rating:
5.0
Staff and services provided were excellent!!
KRISTIN K
|
Overall Experience
Rating:
5.0
Roberto and his team were fantastic: incredibly efficient, smart, generous and masters of the art. I was very very pleased with my service. Thank you, Team!
Nathalie W
|
First Impressions
Rating:
4.0
Thank you for your service. I had my storage unit for many years and felt safe and confident that my belongings were secure. However, the facility had a bit of a rodent problem. Very frustrating.
JOSEPH H
|
Overall Experience
Rating:
1.0
Cobten un deposito para que puedan cobrar los dias extras y los millajes.ya no se va a cojer ningun truck debido al alto cobro de dinero que cobraron
Ivan R
|
First Impressions
Rating:
4.0
I rented space at this facility for over 25 years even though there were other facilities nearby, both U-Haul and others.
I moved out of state and this location was no longer convenient for me.
SLAWOMIR S
|
Overall Experience
Rating:
2.0
Unfortunately,there were a few factors for changing to another company:ever increasing prices & bad customer service from what seems to be a staff of kids w/poor people skills. Level the elevator!
MONICA A
|
Overall Experience
Rating:
5.0
I wish to thank the staff at u-haul for the fantastic service they have provided over the years, in person or over the phone. I will continue to use u-haul for all moving and storage needs!
Thank You
SIDNEY G
|
Overall Experience
Rating:
5.0
It was awesome
Christina l
|
Overall Experience
Rating:
5.0
We would highly recommend this facility for its cleanliness and the attentiveness of it's employees. The storage room preserved all items without mold or musty scent. Highly recommend...
WANDA R
|
Overall Experience
Rating:
3.0
At first the counter person male employee treated me rudely and in a hurry. He was not interested in speaking with me over the phone
CHERYL T
|
First Impressions
Rating:
5.0
Great customer service, informative and courteous
Lucila T
|
First Impressions
Rating:
1.0
The facility was dirty, the elevator wasn’t working, there was no AC and the employees seemed bothered to have to help!!!
iris m
|
Overall Experience
Rating:
1.0
The facility is dirty with malfunctioning equipment and elevators! No AC and the employees are in no hurry to help!
iris m
|
First Impressions
Rating:
4.0
Thank you for protecting & housing my things.
Ian P
|
Overall Experience
Rating:
1.0
My free storage should’ve been the same as the drop off location for the rental! People at this location are very rude, stand offish and no help at all. Hire people who want to work and help others!!
cristina t
|
First Impressions
Rating:
5.0
The service was great. My belongings were well secured, stored and climate controlled. I had no issues moving in or out. I would reccomend this uhaul facility.
MELISSA H
|
Overall Experience
Rating:
1.0
Lazy staff.
Staff would not care about the customer. Worst staff i ever seen.
Yamil S
|
Overall Experience
Rating:
4.0
Later hours until 9 should be added 2 days during the week and more hours on Sunday
Valerie R
|
Overall Experience
Rating:
5.0
Helpful and courteous staff.
Robert V
|
First Impressions
Rating:
1.0
Belongings destroyed by mice and water damage.
PATRICK W
|
Overall Experience
Rating:
5.0
Good
victor e
|
Overall Experience
Rating:
3.0
Ok
Ravon R
|
Overall Experience
Rating:
5.0
Excellent Staff and facility
Khalil H
|
Overall Experience
Rating:
3.0
Weekends Friday to Sunday should be late if not 24hrs and ur pricing us off
Rashawna H
|
Overall Experience
Rating:
5.0
Nice Job
Dorian H
|
Overall Experience
Rating:
4.0
customer service can be improve - some are friendly, some are not
ESTER A
|
Overall Experience
Rating:
4.0
Consider later hours and discount for loyal customers and i say you were prefect but settling for great isnt half bad either
Rashawna H
|
Overall Experience
Rating:
3.0
NA
MICHELLE W
|
Overall Experience
Rating:
5.0
Great customer service a really good experience
Jacqueline M
|
Overall Experience
Rating:
5.0
Safe secure and convienent
Paula F
|
Overall Experience
Rating:
3.0
Location is easy to get to. Facility was always clean and staff friendly.
Pioneer R
|
Overall Experience
Rating:
2.0
Unhelpful staff, very few carts for getting stuff out.
Carolyn M
|
Overall Experience
Rating:
2.0
My storage unit is at 937 Saw Mill River Road, Yonkers, NY. I had a terrible experience at there. Locked in. No announcement was made that facility was closing, Emergency Call button not working.
Jeanne R
|
Reservation
Rating:
5.0
Very Professional
PEDRO R
|
Overall Experience
Rating:
3.0
It is not air conditioned
Pioneer R
|
Reservation
Rating:
5.0
Na
BILL L
|
Overall Experience
Rating:
4.0
there are ways today to screen people and make sure they don't miss-use the space (sleep over etc.) so that regular users won't have to pay for after hour access or get stuck coz it ain't working.
Gate S
|
Overall Experience
Rating:
4.0
Facility clean and well kept... just had a difficult time getting in access was always denied on my entry card, which made it annoying when all o wanted to do was get in and get out!! W
Richard C
|
Overall Experience
Rating:
5.0
Good place to store your things. Easy to get to off the Saw Mill Parkway.