Customer Reviews for U-Haul Moving & Storage of Yonkers

3621 reviews

155 Saw Mill River Rd   Yonkers, NY 10701
(S Yonkers-Rte 9a)

(914) 965-8327

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(914) 965-8327

155 Saw Mill River Rd
Yonkers, NY 10701
(S Yonkers-Rte 9a)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

FRANCISCO BRUNO C. 
Rating:
5.0

Provide continental breakfast!!!!

HANDELA F. 
Rating:
5.0

The people and van were perfect! Thanks so much.

SKEFFINGTONKEITH Y. 
Rating:
5.0

Compinsate me. AC. Did not work

VITO P. 
Rating:
3.0

Takes to long with each customer waiting half hr and was only one person ahead of me

STEVEN T. 
Rating:
5.0

Good receptions

GAMALSALAM A. 
Rating:
4.0

The woman who helped us was extremely nice polite and patient.

Ellen D. 
Rating:
5.0

Customer did not leave a comment.

JULIOA G. 
Rating:
4.0

Customer did not leave a comment.

LESLIE DOREEN C. 
Rating:
5.0

Excellent service

Jorge C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janie W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Send receipts using pdf formats. Most phones can't open current format

LOUIS P M. 
Rating:
4.0

Customer did not leave a comment.

MOISES DAVID R. 
Rating:
5.0

Best customer service

SABAHY S. 
Rating:
5.0

Customer did not leave a comment.

GANESH R. 
Rating:
5.0

Thank you Amanda for the great service. Making sure that the vanI wanted was ready for me. Even if he was at the back of the line. Thank you for the great effort.

JUANA M. 
Rating:
5.0

Good service

EDWIN ROBERTO V. 
Rating:
5.0

Customer did not leave a comment.

JORGEW S. 
Rating:
5.0

They were easy, quick, affordable, and painless process

MARCUSR L. 
Rating:
5.0

Customer did not leave a comment.

MERCEDES EDITH H. 
Rating:
4.0

Customer did not leave a comment.

Michele D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michele D. 
Rating:
4.0

great and fast customer service . thank u

FIDAD A. 
Rating:
4.0

Customer did not leave a comment.

Sharae B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

TAYYAB R K. 
Rating:
5.0

Thank you for the usual great service, love you guys.

Juan M. 
Rating:
3.0

I was charged 89.10 $ for the truck and milage on 06/01/21 and it was paid by my debit card on the same date. Today , they have charged me again for 87.48 $ , while according to my invoice I had paid completely and it was cleared. So I don't know why I am charged again. Please refund my money as 87.48$

Mohammedreza T. 
Rating:
4.0

Customer did not leave a comment.

EDDYJUNIOR B. 
Rating:
5.0

please leave more room between vans for easier access

Arthur L. 
Rating:
2.0

Good Afternoon, U-Haul Contract 95935443 I rented a Uhual van on Saturday 5/29 at 6pm. I returned it later that evening, I followed the appropriate steps and took the necessary pictures. I prepaid $51. This includes the rental of the handtruck and 10miles. I easreturned the vehicle, uploaded the photos which showed my gas was exactly the same as I left it, drove the mileage, the handtruck was in the vehicle. I was overcharged for a missing handtruck $150, 4.50 Gas, cleaning fee and taxes. The rental jumped up from $51 to $223. I called the manager who removed the handtruck fee but didn't remove the gas fees. I left it alone. The balance was $83. I reviewed my bank account and I am being charged $91.06 and $25.51. This is the 3rd error. The manager was helpful over the phone when I first called to make the complaint. I emailed her and am waiting for a response. I am not frustrated and furious for all these fees and deductions from my account. I thought the staff and process was easy but the handling of the fees may be a system issue. Please resolve and refund appropriately. At this point I should be only charged my initial charge of $51. For all the inconveniences. The cleaning only fee was a simple vacuum which I am sure you clean all your vehicles. The gas may have shifted while they turned on the vehicle but at the time of my return it was exactly at 1/2 ! Tank honoring my contract. Please review and refund asap. Thank you, Jeanette Villafane 718-924-5929 I

JEANETTE MERCEDE V. 
Rating:
5.0

The on duty person was great. Very friendly and efficient.

GABRIEL G M. 
Rating:
5.0

Customer did not leave a comment.

ROBINLYNN F.  |  Overall Experience 
Rating:
4.0

try to lower your box rates to more competitive with other co. IE clutter has 10 x 10 for $164

ANTHONY J S. 
Rating:
5.0

The gay Who work in ther area is not good not Jennemann it's kind a roof he's not delicate not polite . He's not professional

NESTORM O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER MICH R. 
Rating:
3.0

There super slow the wait is horrible.

MARIANELA M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT HARLAN R. 
Rating:
3.0

Customer did not leave a comment.

amere j.  |  Overall Experience 
Rating:
5.0

The salesgirl is very nice, professional, and empathetic to the customers. It seems like she knows the stressful situation in moving. Very polite and helpful, just a nice person.

EDWARDR C. 
Rating:
5.0

Customer did not leave a comment.

linda l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARKA S. 
Rating:
2.0

Customer did not leave a comment.

ALBERTO C. 
Rating:
5.0

Customer did not leave a comment.

SAMMYA C. 
Rating:
2.0

In an attempt to be “tech savvy,” the rental process is painfully complicated and completely unnecessary. The process to drop off after hours, is laughable. What happened to just dropping the key off. Next time I will seek a rental company with a simple, uncomplicated rental system. Also the counter was woefully unstaffed. This was not a pleasant experience.

PATRICK JAMES B. 
Rating:
3.0

Customer did not leave a comment.

MELVIN C. 
Rating:
2.0

We were given a vehicle that has hazardous tires and a quarter tank of gas and told by employees to just drive safety”. The truck barely made it from NY to Massachusetts without skidding the entire way through. I demand a refund. This was terrible service. At the drop off site, the UHaul representatives said they “would never give a truck to a customer like this.”

SELWYN P. 
Rating:
5.0

Great service, thank you.

JUANA M. 
Rating:
5.0

I've always liked this place I stored my things here a long time ago and knew I'd need them again so i always go to them

Rashawna H. 
Rating:
5.0

Customer did not leave a comment.

Antoine Z. 
Rating:
3.0

Customer did not leave a comment.

Ivan S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ROBERT W. 
Rating:
5.0

The team here is the best

ALFRED V. 
Rating:
5.0

This location is by far the best.Management is hands on,always. I was there yesterday,it was a pleasant experience. Thank you all

MEHENNI Z. 
Rating:
4.0

Customer did not leave a comment.

ARDENC E. 
Rating:
5.0

Customer did not leave a comment.

Nai K. 
Rating:
5.0

Customer did not leave a comment.

Jaziah Brittany R. 
Rating:
4.0

Drop off keys and truck and have not received final tally.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

ANIBAL JR R. 
Rating:
5.0

Great service, first time renting and they walked me through every step of the way very friendly

SANDY E. 
Rating:
5.0

Customer did not leave a comment.

KEVIN A G. 
Rating:
5.0

Very helpful and easiest drop off. Did not have to do a thing but hand over the keys!

Sydney M. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO JR R. 
Rating:
3.0

Customer did not leave a comment.

JOHNC C. 
Rating:
3.0

Customer did not leave a comment.

ANGEL H. 
Rating:
4.0

Customer did not leave a comment.

Stephan C. 
Rating:
5.0

Check out instructions via website.

SILIANAF S. 
Rating:
5.0

Customer did not leave a comment.

PAULV A. 
Rating:
5.0

Customer did not leave a comment.

lisset L. 
Rating:
5.0

Exelent customer service. Keep up the good work

LUIS A V. 
Rating:
1.0

Listen to your customers don't assume what your customer wants

KENNY R. 
Rating:
5.0

When waiting for the trailer to be attached to my vehicle, I had to wait for almost 15 minutes before someone realized I was there. Other than that, customer service was great.

Jonathan V. 
Rating:
5.0

Customer did not leave a comment.

CESAR A M. 
Rating:
2.0

I returned the van with the exact gas amount I received it. Despite that i was charge $13. Of gas wich is absolutely unacceptable. I'm calling customer service for a refund, other wise i will not recommend uhaul to anyone, quite the contrary.

RICARDO C. 
Rating:
1.0

Customer did not leave a comment.

STEPHANIE M. 
Rating:
5.0

Very good services, thanks!

MARYJ S. 
Rating:
5.0

Everyone was helpful and pleasant especially mr.Louis very polite professional and accommodating great manager

Zaida Z.  |  Overall Experience 
Rating:
5.0

They go above N beyond to help you out

ANIBAL JR R. 
Rating:
1.0

Have people with better attitude and not make mistakes

Jessika M. 
Rating:
4.0

Only 2pp checking renters in the morning on the first day of the month... resulting in a very long line ... waited 30 minutes to pick up my rental

ROBERT FREDERICK Y. 
Rating:
5.0

None. Return was so easy, fast and convenuent.

Manuel S. 
Rating:
5.0

Everyone from the office on Saw Mill River Road was more than helpful. The updates, and confermations were easy to fill out and be ready. Karina Diaz is a doll!

Anthony S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAROL R. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCOALBERTO P. 
Rating:
1.0

Customer did not leave a comment.

CHARLENE B. 
Rating:
4.0

The van had an old smell. They need to clean more and disinfect. Need to wipe completely. Apart from that it was a good experience. Thank you

HAROLD DEAN P. 
Rating:
5.0

Nothing excellent service

JAVIER OMAR C. 
Rating:
4.0

Customer did not leave a comment.

REYES A S. 
Rating:
5.0

Customer did not leave a comment.

AZUANY Z G. 
Rating:
3.0

Customer did not leave a comment.

JIMMY JR B. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

So far so good

Lenin O. 
Rating:
5.0

Customer did not leave a comment.

angel H. 
Rating:
5.0

Always accommodating polite friendly you guys are the best thank you so much you really know how to treat your customers!!!!

PHILJOJOSE P. 
Rating:
5.0

Nothing. All employees were respectful, helpful, and it was overall a quick process.

PHILIPV M. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL RODOLFO G. 
Rating:
5.0

I can't believe how great the staff is and Karina the manager is always there for me when I need Uhal they always help me with everything I need and I will always be using them for ever great work team keep up the amazing work you guys do !!!

SHAUNC T. 
Rating:
5.0

Customer did not leave a comment.

Aaron N. 
Rating:
5.0

Very helpful staff and professional.

JEFFREY O. 
Rating:
5.0

Customer did not leave a comment.

AMRA M. 
Rating:
5.0

Service was good the only thing that I could say is in my pick up I had to wait a little longer for a pick up truck and a hitch. That needs improvement over all good job. Thank you

HUGOR D. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
4.0

Customer did not leave a comment.

STEPHENSAMUEL H. 
Rating:
5.0

The Truck Which I rented had a stench of stale cigarette smoke and was very unpleasant to say the least throughout the entire ordeal.$39.99 a day + $149.00per mile is bullshit. So the truck i rented from you had 258970 miles on it so that would mean that your co has made some $385865.32 before rental charges and taxes and other administrative Bull Shit Even Before All the other charges holy shit what a great business plan. why didn't i think of that .

Michael K. 
Rating:
5.0

Nice & EZ & the 2 girls that work at this location were pleasant & do a great job

NATALER A. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN O. 
Rating:
2.0

I was waiting 25 minutes ( 9:25 am) open late . My whole project was delayed . My crew lost 2 hours off working. The truck was low on gas . Please be professional and take care your customer. No more business with U-haul

Juan L. 
Rating:
4.0

Customer did not leave a comment.

Zaida Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

francis c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacqueline W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle C.  |  Overall Experience 
Rating:
5.0

Overall great experience, I was a customer for over a year here. Like some storage, this one has bathrooms we can utilize. Great place to store your house hold goods, very safe and secure.

Hector A.  |  Overall Experience 
Rating:
5.0

I am surprised thatvthe units have a net as a ceiling.

TANYA C.  |  First Impressions 
Rating:
1.0

Employees disputes are poorly handled -primarily because management is either unavailable or completely disengaged regarding customer concerns. There is simply no incentive for the employees to perform basic tasks such as closing an account or printing a receipt. They don’t care; care being the operative word. I would never use Uhaul again or recommend someone else.

david c.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHERYL T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charmaine W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOUIS J JR T.  |  Overall Experience 
Rating:
4.0

Thanks for U-Haul's understanding regarding difficulty in paying storage facility charges on time.

Robert G.  |  First Impressions 
Rating:
3.0

Karina Diaz was the absolute best! Had it not been for her things would have been disastrous! My only regret is that I was not aware that I could have been associated with her from the beginning of problems that could have been avoided, like my unit being damaged by water. Instead I depended on other workers that promised to attend to the problem and did not! She is a "Gem" though. Would not recommend anyone I know unless they had direct access to her.

Sheryll P W.  |  Overall Experience 
Rating:
5.0

The young woman that helped me was professional and answered all of my questions.

Tydishe C.  |  First Impressions 
Rating:
5.0

This branch is better organized than the Homefield location. They put a little red sticker on my card that had my unit number. Nice touch. They look like they take covid seriously with barriers and the charge card units 6 feet away from the staff. I really liked the Yonkers location. At Homefield I’ve had to go to in 6x to fix my card. I hope the 7th time is a charm. Staff allowed a customer to stay in store without a mask yesterday. Horrible. Please get the Homefield location to take covid more seriously there is a rise coming. And help them with workflow regarding fixing swipe cards. A customer should not have to go back 6x to get the same issue fixed. The Yonkers location has their act together.

jennifer k.  |  First Impressions 
Rating:
3.0

I had 2 storage units, one for 3 years and the other for 5 years or longer. The facility was ok as far as cleanliness. Could do a better job with extermination- vermin and insects. After emptying my unit, I found mouse droppings in boxes. The elevator was broken for several days which was a huge inconvenience and no compensation was offered. I had to walk up the stairs with furniture. I would not recommend this facility. The rates increase consistently every year and you’re at their mercy.

SELENA R.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

adam g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ovie l.  |  First Impressions 
Rating:
2.0

I was waiting for over twenty minutes for the on site staff to open the unit I just purchased. When I called the front desk, this kid had apparently forgot all together, then tries to give me an attitude about the fact that I was calling him out on his unprofessionalism.

adam g.  |  First Impressions 
Rating:
3.0

Unit was big enough and helpful but I was located on the second floor and it was extremely hot. Zero AC. That def needs to be adjusted n fixed. Because I was sweating a lot while moving in n same as for moving out.

SOPHIE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Micheal B.  |  Overall Experience 
Rating:
3.0

I travel 48 states and yonkers franchise appear disconnected from 47 of them . I'm not sure if its policy but in one instance yonkers is doing their own thing . Overall thank you for the time we shared . ( at least correspond w/ your bro franchise in chicago ).

KEITH H.  |  Overall Experience 
Rating:
3.0

Person at front looked like they didn’t want to be ther it took two days to get the lock off my door and the room had to be changed

Christopher P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex l.  |  Overall Experience 
Rating:
3.0

Storage unit area was extremely hot. AC was not put on or it was broken. Staff was made Aware n he told me. He doesn't control that. I think staff needs to know who to contact if it's too hot in the storage area.

SOPHIE C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CHRISTINE C.  |  Overall Experience 
Rating:
5.0

Thank you

Angel F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Russell K.  |  First Impressions 
Rating:
5.0

I really love this place. The workers were very friendly and very patient. It was clean inside as well as the out and to me that is a plus

keith M.  |  Overall Experience 
Rating:
1.0

I've had many problems with this place. Its hard to get staff on the phone and if you do get them on the phone, its because they are calling you because you're late on a payment. They'll keep calling back to back till you pick up when they want their money. I've been a customer for years and several times they've done repairs or upgrades and had debris from the ceiling fall all into my unit. I paid my unit late once and they left their lock on my unit for 3 weeks. They charge a "maintenance fee" for cleaning the storage facility but some how debris always made its way in my unit. Especially when they installed the new air units on my floor. This is also not a 24hr access storage facility.

RICHARD L.  |  Overall Experience 
Rating:
1.0

I was not given a copy of my contract. I was not informed that the elevator was not in service which was a huge inconvenience.

Naiyma P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jose l.  |  Overall Experience 
Rating:
5.0

Probably the best storage facility I have ever been to

Timothy J.  |  Overall Experience 
Rating:
5.0

All over positive experience!

Debra F.  |  Overall Experience 
Rating:
5.0

Staff and services provided were excellent!!

KRISTIN K.  |  Overall Experience 
Rating:
5.0

Roberto and his team were fantastic: incredibly efficient, smart, generous and masters of the art. I was very very pleased with my service. Thank you, Team!

Natahalie W.  |  First Impressions 
Rating:
4.0

Thank you for your service. I had my storage unit for many years and felt safe and confident that my belongings were secure. However, the facility had a bit of a rodent problem. Very frustrating.

JOSEPH H.  |  Overall Experience 
Rating:
1.0

Cobten un deposito para que puedan cobrar los dias extras y los millajes.ya no se va a cojer ningun truck debido al alto cobro de dinero que cobraron

Ivan R.  |  First Impressions 
Rating:
4.0

I rented space at this facility for over 25 years even though there were other facilities nearby, both U-Haul and others. I moved out of state and this location was no longer convenient for me.

SLAWOMIR S M.  |  Overall Experience 
Rating:
2.0

Unfortunately,there were a few factors for changing to another company:ever increasing prices & bad customer service from what seems to be a staff of kids w/poor people skills. Level the elevator!

MONICA A.  |  Overall Experience 
Rating:
5.0

I wish to thank the staff at u-haul for the fantastic service they have provided over the years, in person or over the phone. I will continue to use u-haul for all moving and storage needs! Thank You

SIDNEY G.  |  Overall Experience 
Rating:
5.0

It was awesome

Christina l.  |  Overall Experience 
Rating:
5.0

We would highly recommend this facility for its cleanliness and the attentiveness of it's employees. The storage room preserved all items without mold or musty scent. Highly recommend...

WANDA R.  |  Overall Experience 
Rating:
3.0

At first the counter person male employee treated me rudely and in a hurry. He was not interested in speaking with me over the phone

CHERYL T.  |  First Impressions 
Rating:
5.0

Great customer service, informative and courteous

Lucila T.  |  First Impressions 
Rating:
1.0

The facility was dirty, the elevator wasn’t working, there was no AC and the employees seemed bothered to have to help!!!

iris m.  |  Overall Experience 
Rating:
1.0

The facility is dirty with malfunctioning equipment and elevators! No AC and the employees are in no hurry to help!

iris m.  |  First Impressions 
Rating:
4.0

Thank you for protecting & housing my things.

Ian P.  |  Overall Experience 
Rating:
1.0

My free storage should’ve been the same as the drop off location for the rental! People at this location are very rude, stand offish and no help at all. Hire people who want to work and help others!!

cristina t.  |  First Impressions 
Rating:
5.0

The service was great. My belongings were well secured, stored and climate controlled. I had no issues moving in or out. I would reccomend this uhaul facility.

MELISSA H.  |  Overall Experience 
Rating:
1.0

Lazy staff. Staff would not care about the customer. Worst staff i ever seen.

Yamil S.  |  Overall Experience 
Rating:
4.0

Later hours until 9 should be added 2 days during the week and more hours on Sunday

Valerie R.  |  Overall Experience 
Rating:
5.0

Helpful and courteous staff.

Robert V.  |  First Impressions 
Rating:
1.0

Belongings destroyed by mice and water damage.

PATRICK W.  |  Overall Experience 
Rating:
5.0

Good

victor e.  |  Overall Experience 
Rating:
3.0

Ok

Ravon R.  |  Overall Experience 
Rating:
5.0

Excellent Staff and facility

Khalil H.  |  Overall Experience 
Rating:
3.0

Weekends Friday to Sunday should be late if not 24hrs and ur pricing us off

Rashawna H.  |  Overall Experience 
Rating:
5.0

Nice Job

Dorian H.  |  Overall Experience 
Rating:
4.0

customer service can be improve - some are friendly, some are not

ESTER A.  |  Overall Experience 
Rating:
4.0

Consider later hours and discount for loyal customers and i say you were prefect but settling for great isnt half bad either

Rashawna H.  |  Overall Experience 
Rating:
3.0

NA

MICHELLE W.  |  Overall Experience 
Rating:
5.0

Great customer service a really good experience

Jacqueline M.  |  Overall Experience 
Rating:
5.0

Safe secure and convienent

Paula F.  |  Overall Experience 
Rating:
3.0

Location is easy to get to. Facility was always clean and staff friendly.

Pioneer R.  |  Overall Experience 
Rating:
2.0

Unhelpful staff, very few carts for getting stuff out.

Carolyn M.  |  Overall Experience 
Rating:
2.0

My storage unit is at 937 Saw Mill River Road, Yonkers, NY. I had a terrible experience at there. Locked in. No announcement was made that facility was closing, Emergency Call button not working.

Jeanne R.  |  Reservation 
Rating:
3.0

It is not air conditioned

Pioneer R.  |  Reservation 
No reviews have been submitted for this location.

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