Customer Reviews for U-Haul Moving & Storage of York

Rating:

4.0

Please check the mileage on this vehicle. I think we were over charged. Thank You!

Rating:

4.0

This location is always busy and the staff is nice and friendly from start to hook up all of 15 minutes! Drop off was another story but not their fault as the Uhaul system was down, again that didn’t stop this team.

Rating:

4.0

Just make sure your shoes are clean before you get into the car. There was also a little dirt on the rear mat. Other than that, it was great.

Rating:

4.0

very helpful and friendly staff, all issues i have are with the location itself relative to the road. getting out on the road is a mess. on the sunoco side, there's a uhaul sign in the corner of the property that blocks view of traffic from the right.

Rating:

5.0

Derrick showed great patience with an old man. He is an asset to your organization.

Rating:

5.0

Young man named Danny was very efficient with doing the paperwork, got me in and out very fast. He came out and assisted hooking up. The trailer, made sure it was hooked up properly and explained to me how to hook it up if I had to disconnected and reattach it general manager, Philip, who I spoke to on the phone was more than accommodating professional. I would definitely recommend this facility to friends and family.

Rating:

1.0

The app didn’t work, then I got charged for gas after I put $30 of gas in the truck and only drove 42 miles, definitely not right. I put more gas in than what I used and they still charged almost $10 more in gas

Rating:

5.0

this is the first time I had to complete a self drop off, including photos. it was terrible. It was pouring rain and a tornado warning and I was outside trying to take pictures of this trailer - completely pountless, annoying, and borderline dangerous. A cell phone camera doesn't even work in the rain I had to take several rounds of photos and then just submitted garbage. You need a better way.

Rating:

4.0

Your fuel chart to help renters to fill your rental is a scam and will be reported. Don’t scam people. The chart is set to give you more gas than when you initially rent it. We pay enough as it is, you don’t need to to scam customer on gas money too. A small refund would be in order here. I even mentioned it to the guy at the return and by his reaction, I wasn’t the first to say it.

Rating:

5.0

Just keep up what you're doing.

Rating:

5.0

Uhaul storage off Roosevelt Ave York was great!The Manager was great after a mix up when we were leaving i was charged after talking to them it was reversed before I was off phone really appreciated there quick service!Always curttious.When I hurt my back unloading forgot to put my lock on they called me that evening and locked the rest of my stuff up great customer service!

Rating:

3.0

15’ truck was outdated

Rating:

5.0

Let the customer know that they will receive an email and photos are needed at drop off. I had no idea and the link expired by the time I noticed the text message. Otherwise. All was great.

Rating:

5.0

This is our ninth time renting a U-Haul. Philip and his team make sure that when we leave and come back that we are totally satisfied with our experience and is very open by asking if we have any problems or anything to update on the trucks the check-in people are very courteous totally enjoyed our experience with U-Haul and Philip and his team

Rating:

3.0

Make sure that the customers first reservation doesn’t have to be changed due to there being no trucks. Then make sure that where the reservation gets changed to also has trucks, and isn’t 2 hours after the originally scheduled time. I reserved a uhaul at 7 am at one location just to be switched to another for a 9am pickup just to have to call customer service because my truck wasn’t there and then had to switch locations again and didn’t receive my truck until almost 10 am which but my entire moving day behind by almost 3 hours. I paid a lot of money and all i got was an I’m sorry and $50 for not having the guaranteed reservation but i honestly don’t feel that was enough.

Rating:

5.0

Moving helpers should be loyal when customers make reservations for help.

Rating:

3.0

The return section was full, and there were trucks there with advertisements on the windshield indicating that those were there prior to closing. It would’ve been nice if there was more room for us to park the truck.

Rating:

4.0

We were not provided with the furniture pads we requested and still charged for them, but the pickup and drop off process was pretty easy. Truck was great! Clean, drove well, and all overall of decent experience. I would like reimbursed the extra $10 for the missing furniture pads, but customer service wait times are ridiculous. I don’t see another place to request a refund!

Rating:

5.0

The employee in the office who serviced me did an exceptional job - he is noticeably understaffed, myself and others store in a very long line. He handles it very well and never shows any frustration. But I feel bad he is under that much pressure as I manage retail I know how it feels. The outside employees are excellent as well.

Rating:

4.0

App worked for dropoff. HOWEVER, I wanted to change to a closer location in the same town. New place said they could accept trailer, but neither dropoff location, the app or 1-800 call could confirm that no added charges would occur. Wasted 10 min on phone with 1-800 center, then still drove to farther center since no one could confirm free dropoff at new location. If the app could do that, it would’ve been great- confirm new location is ok and confirm no added charges, or estimate added charges, or deny alternative dropoff site

Rating:

2.0

I was charged $12 for a dolly. None were available. I was told a refund would be submitted. It was not. I called and requested refunds for it and a missing blanket. I was refunded for a blanket that was returned a day late but never received the refund for the $12.

Rating:

5.0

Good service thank you . Employees nice. .

Rating:

1.0

Good Morning, I waited several days to forward the pictures of the situation we discussed regarding the inability to gain access to my handicapped locker in addition to my car being parked in by trucks and cars in the peeking kit. Do you all has been returned, clean and parked in the first fm stall on the opposite side of your office door. As per our verbal agreement on Monday morning you stated my two months of locker payment were adjusted by Apple Pay @ $30. $ 30.01. That is an adjustment for only having the largest , handicapped ( 1st floor ) located your staff failed to secure the smaller locker provided as a part of your new promotion. In addition you stated there would be no charges for the current U- Haul that I could not return it due to my job until Wednesday night. As the pictures do indicate the gas had been correctly replaced, and the other factors associated with returning a truck after renting! I also am including the key drop and additional photos for your reference , so as the Manager you can adjust your operations to a more efficient and build your career. Thank you for patiently addressing my concerns and I do feel I was fairly compensated. Extremely stressful occurrence which I genuinely feel, for both of us. I of course will need to rent another truck as a result of the change in my career and downward health spiral. Let me know if I can offer any professional advice that may assist you in resolving your issues and provide you with hiring resources etc. The photos are failing to load so will forward under separate text. Please respond upon you receiving them. Blessings, L.

Rating:

5.0

NEED to have SAFER EXIT ..as it is at a bend in road..cars speeding and cannot see them coming! Yellow calming lite or warning that there is an entrance/exit!

Rating:

2.0

I started out with slightly over a 1/2 tank of gas. I went 70 miles and put in over 5 gallons of gas, just to be safe. The dashboard indicated that when I started, the vehicle was averaging 15.9 MPG. When I ended, the vehicle was averaging 16 MPG, a slight bump up but nonetheless a bump up, not a bump down. After I put gas in the tank, it indicated there was more gas in the vehicle then when I started. So why would U-Haul charge me for a gallon of gas?

Rating:

2.0

Ripping people off

Rating:

2.0

I used this location a few times in the past and had no issues. I would have given them The rental was sa 5 for my past experience. I rented a 20 foot truck on Saturday for 9ZA. When I got there there was a line of about 20 people. Everyone was being told to load you app and get their trucks. I could not load the app do to a password issue I am having with Apple. I finally got the the truck at around 10:30PM. When I got to the desk they could not find the truck and did not have an 20's. They began moving me to a 15 ft and then found a truck and then moved me back to it. I am moving from Gettysburg, PA and had to drive to York to get a vehicle because Gettysburg did not have any equipment available. I moved almost all of my home by myself, but due to the delay I did not get done till 10:30PM and then had to drive an hour back to Gettysburg. I tried to return the truck and key at 10:30PM but the sign said you had to do it in the app and you just cannot drop the key in the late return box or you will be charged something. This made me have to drive back to York on Sunday Morning before 9AM to give them the key and close the rental. I saw many frustrated people trying to rent and being forced to use an app that at best is a little buggy. When I got to the counter for the pick-up, it was very obvious that at least 2 people that were at the desk had no idea how to handle entering the rental and they would frequently stop midstream and start telling the folks in line that they need to go to the app to get their rental. They would come back start again and then say just a minute and then would run down the line and say the app thing again. They did this about 5 times before a individual who had 20 years with Uhaul cleared the person he was working and had me sit down to get the truck. This was my worst experience with Uhaul.

Rating:

5.0

Staff was excellent. Very helpful. Cost was unexpectantly lower. Checking out was convenient. Location was accessible and near major road.

Rating:

5.0

They do everything right they help me everything give you 100% as your job. Thank you for letting me use your truck and your service. God bless you my name is Cintron.🇵🇷🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼❤️

Rating:

5.0

No comment

Rating:

5.0

The gentleman that attached the equipment to my car was professional and pleasant.

Rating:

1.0

The truck was not available and my husband was sent to a totally different location. Very poor service

Rating:

4.0

My only problem is that despite reserving an appliance dolly weeks ahead of time, one was not available at pick up, making moving appliances much harder that day.

Rating:

5.0

I always use this location!

Rating:

5.0

It was so easy to rent a U-Haul. We even had to rent a second one quickly, and it was easy to do. Love the mobile app for easy pick up and return! The staff at this particular location was fantastic and super friendly and helpful!

Rating:

3.0

My cargo van rental was scheduled for 8AM on a Sunday. This location opens their door at 9AM. My rental does not have keys in the same lock box as the truck, so I would need to wait for the doors to open to speak to an employee and get the support I needed. I was upgraded to a truck and supplied with what I needed through the Customer Service phone line, but the app itself did not allow me to return to the screen which explained where to find the vehicle number in the parking lot. I had to wait for the doors to open, to speak to someone, and get the support I needed. Customer Service acknowledged the process was problematic. The location is convenient to me and I've rented a vehicle in the past, which is why I would recommend it to a friend, but I would tell them if they booked a reservation online, they should call the location to verify the process of picking up the key and where the key would be stored. Otherwise, they will be waiting for the store to open to get the key and start moving.

Rating:

5.0

Sometimes I have issues getting the picture of my driver's license to upload onto the app but - other than that - this location is great. All the staff are very friendly and helpful and they're the reason I continue to rent from this Uhaul location. Thanks!

Rating:

3.0

Long lines. Outdoor person good inside guys didn’t acknowledge us

Rating:

2.0

Equipment was covered with mud on the inside.

Rating:

1.0

Have genuine customer service and not having to have your customers use an app to rent anything. Truly and totally unprofessional

Rating:

1.0

They gave me the wrong person info and did not fix it

Rating:

3.0

Location stinks, no place to park and the people renting were clueless! The employees were very helpful.

Rating:

5.0

Brutus Animal Aid would like to extend a huge THANK YOU to our local U-Haul Moving & Storage of York located on Roosevelt Avenue for generously providing us with a donated box truck rental for our pet pantry efforts! Because of your kindness and community support, we’re able to transport much-needed pet food and supplies to families and animals in need more efficiently than ever. Partnerships like this help us continue our mission of keeping pets fed, cared for, and together with the people who love them. We are incredibly grateful for businesses that step up to support local animals and the people who care for them. Thank you for helping us make a difference in our community! 🐾🧡

Rating:

5.0

Moving can be stressful but when you have Maurice as an employee at the front counter, he makes your moving day a breeze. From the very first interaction we had, his ability to multitask while ensuring he’s still attentive and his overall pleasantries and professionalism is something I admire. Before I left off the lot, I told Maurice as he was retrieving my dolly, that I would stop and take the time to recognize him. Thank you, Maurice! I appreciate you. Continue being a light to all you meet.

Rating:

5.0

The customer service was excellent as well as the service was very professional. Thank you and have a great Memorial Day weekend.

Rating:

3.0

I had a bad experience this last time I rented a truck with them because at the end they charged me more and they didn’t let me know why. I received the truck empty of gas ⛽️ and I returned it at the amount they requested so why they charged extra money???

Rating:

1.0

I'm extremely disappointed in the new humanless system this U-Haul location has implemented. I don't get paid by U-Haul, I shouldn't have to do your work for you.

Rating:

5.0

Quick check in. Good customer service.

Rating:

3.0

Your new mandatory App is awful. Go back to in-person counter service or I will look elsewhere for future rentals.

Rating:

5.0

The employees were very nice. The gentleman behind the counter helped me with doing the rental on line because I’m not up to date with doing things on line. I was so stressed with it and he was very patient. Would recommend this place for rentals.

Rating:

4.0

I hope you improve the app. It would not work so I had to go inside to get my rental.

Rating:

4.0

Hire more clerks (I realize that may be difficult, these days). The staff was excellent, courteous and helpful considering the amount of customers. A good group of guys.

Rating:

5.0

Great service! The gentleman at this location are friendly and knowledgeable.

Rating:

5.0

The whole point of the app is to skip the line however there was no way to skip the line there, and the line was long to get the keys…however when I went outside to find an employee; I found Maurice getting ready to get into a different truck and he came in and gave me a key right away

Rating:

3.0

Said 19.99 a van when you get it cost you like 60

Rating:

2.0

Employees are distracted while assisting customers taking personal phone calls and have “outside” of work conversations while trying to get on their way. Like coming to this location because of availability but I dread coming here because it’s happened several times now

Rating:

5.0

Employees extremely helpful

Rating:

5.0

I received an email a day or two before the rental date stating all pick ups and returns are now online. I arrived for pick up and didn’t realize there were several additional steps I needed to complete ahead of time. That took a while to figure out. The online return was very long and not user friendly.. if I need to rent a truck in the future I would probably seek a different company due to the cumbersome online process. U-Haul has in place.

Rating:

4.0

Get more inside help. The poor guy helping was trying to wait on three of us at same time and there was a line beyond that. Staff was very helpful. Wish I had been told the ball size I needed in advance and that I would need an electrical adapter when I made rhe reservation. I paid much more than I expected having to purchase all the extras.

Rating:

2.0

I am technically challenged but the cashier helped me with the app and checking in. I dislike that everything is online and on apps. It's so impersonal but kudos for the help! I had to search the lot for the rental truck in pouring rain, which was not in the lot but still parked in the maintenance area, which I could not access. Had to go back in the store and have an employee help track the truck down. He finally found it and brought it out for us. It had no gas so we had to immediately fill up.

Rating:

5.0

Very professional.

Rating:

3.0

Everyone was great! Super friendly and helpful!

Rating:

5.0

Moe was great. He took his time with me and made sure I was happy with the unit I was getting.

Rating:

5.0

Bo was great to work with!

Rating:

4.0

Don't know the guy's name. Really tall African American man very helpful and nice.

Rating:

5.0

Well cared for facility, helpful and friendly staff. Will recommend to others!

Rating:

5.0

I’ve used this location several times and the experience has been satisfying. Thanks guys 😎

Rating:

5.0

Phil is awesome! Friendly, kind, thoughtful and professional. All employees that i interacted with could not have been nicer. Highly recommend their services.

Rating:

5.0

Everything was excellent. Thank you

Rating:

5.0

Everything was great! No complaints

Rating:

1.0

The associates were not very knowledgeable the storage unit was horrible I have pictures the ceiling was falling in installation everywhere the place was a mess

Rating:

5.0

They are the best. Thank you so much.

Rating:

5.0

Uhaul works with you and for you. I'm more than satisfied.

Rating:

1.0

I repeatedly got alerts that I hadn’t paid my unit and that I was locked from getting in despite paying ahead of time every payment. The explanation was “that happens sometimes just ignore it”. My keycard kept locking me out even with swiping out everytime. My door alarm would not shut off and ran for at least 5 minutes at one point with no response from staff. When moving out I found mouse droppings on top of multiple boxes of mine.

Rating:

4.0

I drove from UHaul in Graham, Nc. The truck was awful, it leaked rain over my boxes, it was rough and loud. The man at the Uhaul facility was horrible. I will never use a Uhaul truck except for very local use. The Yotk, PA facility was good.

Rating:

2.0

My main problem is the cost. I was charged $148 a month for a 5×8 unit because it was on the first floor. For 3 months my stuff was there and a friend of mine was telling me about Extra Space Storage, I spoke to someone who said they have a 10× 6 unit for $31 a month which is very reasonable and it's on the first floor. I am very happy there. U-Haul is a ripoff!!!!!

Rating:

5.0

Phillip was outstanding. They were extremely busy but Phillip gave you his full attention as s if you were the only customer in the store. Great personality and very knowledgeable. Also spoke with Job, who I dealt with during a previous truck rental, he is always professional and helpful. The staff works well together and makes the environment comfortable. This is my first storage rental unit with U-Haul and at this point they have been top notch.

Rating:

5.0

The guy that helped me for the truck rental &storage unit went above and beyond in helping me. He was awesome!

Rating:

5.0

Muy amable y informativo el personal.

Rating:

2.0

The employees stayed on their phones, some business, alot of social. I had reservation an it still took 45 minutes to an hour to get everything to be able to start filling my storage.

Rating:

5.0

Units should have lights , so we can look through our belongings rather than carrying them out to look through the boxes.

Rating:

5.0

I love it I was there send 2020

Rating:

1.0

I wrote several emails and sent comments with my closure. Rats got into my unit, destroyed clothes, my deceased son’s memories. I am beyond upset and no one has even made an attempt to contact me

Rating:

2.0

The unit I was assigned was as far from the door as possible in the building, I needed to remember an inconvenient access code which needed to be entered every time I wanted to go in. The worst part is that there were two roll up doors for loading/unloading when I rented the unit and they removed one and put up a cement block wall leaving only 1 access point. I went to get large items out of my unit 4 times waiting hours for other people to finish and move so I could gain access totaling 10 hours of wasted time. Dreadful experience.

Rating:

5.0

I totally forgot my customer servers name today but he stated that he resides on site so you know exactly whom is referring too., He was absolutely curious, consider & very informative, helpful....he really helped make my day - my house was condemn so having to move, etc has been rough

Rating:

5.0

Always a very easy time with uhaul

Rating:

5.0

Philip from 1104 was so helpful. Excellent customer service 👏

Rating:

5.0

Upon coming into U Haul conversation with a young man very pleasant, answered all my questions and very courteous. He went above and beyond especially when my car stalled and he was able to assist. I'll take the service that Jordan performed anyway. Good job Jordan on Roosevelt Avenue York, Pa

Rating:

5.0

The staff that checks me in was very knowledgeable and SUPER professional, and that makes it excellent

Rating:

5.0

Please give more time I have important papers I need the my husband pasted away.

Rating:

4.0

I was overall satisfied.

Rating:

5.0

If I ever need a storage in the future I will get a uhaul storage

Rating:

4.0

The staff was great . Everything seemed very easy to operate and understand . I did see roaches in the storage unit it's all wood inside not sure if it's easier to infest then metal but I did see a roach right on the door when I opened it up. Unfortunately I had no choice but to move it in or I wouldn't have had the truck back in time .

Rating:

3.0

All the staff I came in contact with were nice but all the office staff employees seem to need more training and experience because I paid cash for services I didn’t need and now have to wait days for reimbursement on my debt card which makes no sense since I paid with cash. The female I encountered was very knowledgeable and got me squared away right away

Rating:

2.0

I left the storage unit because there were bugs and lots of mold and I did it before the next payment and they still charged me for the payment a day later even though we were out before the first. They said they would refund it sorry but still hasn't been refunded.

Rating:

4.0

Employees here were always nice and helpful. The facility could use an update. Lights should be added to the storage units.

Rating:

4.0

Staff was great. Recommended storage was not accurate at all. Can't even fit a couch through the door. Couldn't use and had to go somewhere else.

Rating:

5.0

5 stars. Contractually met all expectations. Only complaint was the 6 rate increases in 18 months.

Rating:

5.0

Uhaul met all of our needs. Thank you.

Rating:

5.0

Adding a 2nd or 3rd dolly for customer use would be nice.

Rating:

1.0

Bug infestation

Rating:

5.0

Y’all came in handy

Rating:

3.0

Customer service didn’t ask if I wanted first or second floor and I have bad knees so I had no choice to keep the second floor because it was in my budget.

Rating:

2.0

We didn’t move out. They messed up all the paperwork. Put us in a different storage unit and then the guy who actually took us to our (wrong) unit stood there today (7/21) and swore he had never met us before. (Tall white guy with a partial man bun).

Rating:

4.0

The only concern I have is no light inside the unit. This makes some tasks challenging.

Rating:

4.0

Storage area was ok but the rental of the truck was a disaster first off I had to find the vehicle myself when it wasn't in the assigned parking spot and the guy sent out a guy to look for it and he came back in and started taking care of customer like I was a nobody and the vehicle was wrecked I went back in right away and reported it and the guy said take pictures but I'm sure we are aware of it he said and he said bring it back on half tank of gas and it was not on a half tank to begin with so took a picture of that with the mileage so they try and say I put more miles on it then what I did and also it wasn't even cleaned out it smelled like cow poop and in the front was dusty and leaves and dirt all over the floor and the passenger side seat looks like it had marijuana or dryed something on the seat so in my in my defense they didn't do anything to it at all I got it as is

Rating:

5.0

I have been their now to years and had to small its till you had a big unit a veil able now I have one unit and should only be paying on unit only with my card on auto pay out of my account monthly my name is Gladys Deitz

Rating:

5.0

The people are so nice and pleasant and very helpful

Rating:

2.0

Your customer service at this location was terrible, not when I was checking out of my storage unit they were very nice however your staff when I first arrived was terrible!

Rating:

4.0

The thing it's little to much then you's rates it's

Rating:

5.0

Staff was always helpful

Rating:

4.0

Very nice storage, it did what we needed for. Thank You.

Rating:

5.0

My experience with U-Haul was extraordinary, the gentleman (Jesse) that assisted me was very patient when it came to me asking for a bigger unit since the one i originally received was quite small for my move, and also setting up my online reservation.. I would definitely come back again.

Rating:

5.0

The beat

Rating:

2.0

Speak to a manager today

Rating:

5.0

Very helpful

Rating:

3.0

Storage was very costly (rent increased every year). No light inside the unit. Access hours should be 24 hours.

Rating:

3.0

Should have elevator cause of people that have furniture

Rating:

5.0

Awesome.

Rating:

4.0

Friendly and helpful staff

Rating:

4.0

Good customer service

Rating:

1.0

Employees offered wonderful customer service. While Uhaul the company offered zero customer service and forced me to hire a locksmith to service the unit and the lock that I paid UHAUL for service. The company who’s product failed, forced a paying polite customer to spend $135+ to service YOUR UNIT/PRODUCT. I didn’t rent a unit from a locksmith. I didn’t pay a locksmith for the UHAUL lock that immediately jammed. I didnt put my credit card and personal info on anyone else’s business account but yours UHAUL Your employees were helpful, but horrifically ill informed. Two employees agreed I could buy bolt cutters and deal with the failed lock myself. Your management is so greedy with knowledge ( to hold a totalitarian state) that neither (pleasant) employees was educated enough to tell a HIGHLY UPSET PAYING CUSTOMER. Thattttt, NO sir you cannot do that. It’s against policy, no bolt cutters won’t work. Not a word. Clearly poor management. So I'm not only in the hole for UHALS failed lock, also the unit. Which UHAUL refuses to service? Seriously? Its your bloody product. I'm now $325+ in the hole for 48hrs of tragic service/failed product. Your employees also kindly informed me I could get a refund. Before 30days of “service” expired. So I'm irrate to say the least.

Rating:

4.0

Worker was polite and courteous.

Rating:

5.0

Pleased to get a free month storage after renting a trailer.

Rating:

1.0

Employees Do Not Know What They Were Doing Once Signed, Didn't Want To Take Money, Very Disrespectful. Management Plays Tag With Emails & Telephones. tried Calling For A Manager & Waited About Two Weeks Before I Heard From Them. I Never Moved Out…. They Sold My Storage!

Rating:

2.0

Very disappointed, staff was rude. Took my stuff out of storage the day they took my payment and was not given a refund of the storage when I was not using it. Charged $135 for 4 days of storage. Never again will I use U -HAUL.

Rating:

5.0

Free month rental worked great for my schedule

Rating:

5.0

Good pricing! Friendly staff and mgmt.

Rating:

3.0

Thank u for your services. I was in need of storage 7 yrs ago when I rented it..and times were tough when I did a settlement to get my things out. I've lost a lot. I only had 1 day to get my stuff and it was me and my daughter. We got what we could and had to leave the rest.its not the fault of uhaul. I lost my job due to covid..my apt..my daughter and the clothes I needed for the funeral was in the unit...I have lost so much.

Rating:

5.0

Hanna is the bestest!

Rating:

5.0

Everything good

Rating:

3.0

The wall in unit 7004 needs to be repaired on the right hand side near the floor, the cement is falling off. Uhaul corporate needs to help Staff to know what exactly the size of each unit can hold. The young lady who opened my account looked on your site & tried to find the info out but it doesn’t explain/identify that clearly. For example, a 10x15x6 unit can fit a one to two bedroom apartment/home?! Yes/No?! Or is appropriate for a one bedroom apartment? I ended up not using your facility because you couldn’t tell me that and that was vital to knowing if my items could fit. That is a MAIN point of improvement and also it would be nice if you can let staff know what size can fit as noted above. The young lady was professional helpful and kind & I appreciated that.

Rating:

4.0

The bathroom was always a mess and often times was locked due to other people's bad habits of uncleanness. Everything else was good.

Rating:

5.0

Friendly helpful staff that gave excellent service duty my move. You took alot of stress of me. Thank You!

Rating:

3.0

Not enough staff to help customers

Rating:

3.0

The staff always seemed like it was a bother to assist when help was needed. They were not people friendly.

Rating:

5.0

Great climate controlled unit!

Rating:

4.0

My only comment negatively would be that I was concerned about what appeared to be an area of wetness on the floor of our space and what appeared to look like mold on the cement wall in the unit...Otherwise the service was very fast and organized!

Rating:

1.0

Storage was broken into.

Rating:

3.0

N/A

Rating:

3.0

I believe you should have a longer accessible hours to your storage unit. They should change access to your storage to 24 hours instead of 7 8 a.m. to 8 a.m.

Rating:

3.0

It was a very small space but it was also very convenient.

Rating:

2.0

I would have rated this higher. But I booked my storage a week before my move. Unloaded my stuff to find out my storage room 1018 has a lock on it. My stuff is sitting in the hallway waiting for the lock smith to show up he seems to be busy these days because it been almost 24 hours. Also I questioned why My Im being charged 10x10 rate while my storage is 8x8. I was told the price board was incorrect. It also seem that the website is incorrect too. Bottom line I've been overcharged for a storage room, while my expensive stuff sits in the hallway.

Rating:

3.0

I like the facility in Colorado much better. This one is not az well-lit nor maintained.us the one in Colorado is climate controlled. Also, I oy need a 5x5 but had to take and pay for one two sizes bigger. Also, this one is not as convenient as my other one but just as pri ey. However, we needed to inload our trailer right away.

Rating:

4.0

In-person customer service was excellent. Employees are knowledgeable, courteous, understanding and patient. They appear to be overworked, though. More employees could eliminate the long lines and improve customer service experience. There also doesn’t appear to be anyone answering the phone at this particular location. Again, this is reflective of the lack of staff; not their quality.

Rating:

5.0

The service was really good, the personnel was very polite and professional all the time. Quick service and clean facilities. I recomend this place

Rating:

2.0

The manager Jacob is rude, very disrespectful and l would never recommend any of my friends. This is reason l move my stuff to another storage company. The reason l stated about your manager. l have experienced first hand how he treat the customers.

Rating:

1.0

Right from the start my experience was atrocious. From a trailer hitch installed upside down, to lost storage reservation, to Outrageous hold times, failure to end my storage lease after I moved out. Miscommunication and inept counter help. I will never use Uhaul again or refer to friends or family.

Rating:

5.0

Real pros

Rating:

3.0

The person who took care of us did as much as they had to do. Not very customer friendly. I also asked about a mouse problem since there was a big sticky mouse trap in the storage unit I was renting. I was told there wasn’t a problem. The only problem was the sticky mouse trap got stuck to one of my boxes and it cannot be removed no matter how much you pull at it. It seems to me there is a problem or there wouldn’t have been a mouse trap in my storage unit to begin with. One more thing to worry about.

Rating:

2.0

Supervisor was very disrespectful with my wife and when appropriately and respectfully approached about, he had a seemingly "i dont care" attitude and didnt even as much apologize or even try to understand his wrong doing. His only response was "ok" when I explained the situation that I wasn't there for and how criticizing a customer who didn't hear you for legitimate reasons is wrong. He simply walked away to avoid something he was wrong for which is completely unprofessional and he shouldn't be in a position he doesn't deserve with that negative attitude. I'm a 14 and ongoing army vet, I shouldn't have to worry about my wife having that kind of situation while I'm out with my daughter. If I trust you enough to do business with you for over a year with storage and utilize your vehicle services why do I need to worry about her going into your facility and dealing with your employees? Do I need to go in from now on to fend for myself just to do business?

Rating:

5.0

I had this for over 2 years and never had a problem! The staff is very friendly and always willing to help.

Rating:

5.0

Staff very polite and helpful.

Rating:

1.0

Staff were very unprofessional and extremely rude.

Rating:

3.0

There was only one time during my unit rental that I was two days late on a payment. I honestly had forgotten about it as the due date was over a weekend. I received an email about it and quickly called and made a payment as well as set up for auto pay. The thing that upset me is that in that time (two days...first time late) they had already sent letters to BOTH of my contact people about me not paying. That's when I decided to up my timeline and get moved out before paying anymore. Everything else was great, but that seemed a bit harsh and quick.

Rating:

5.0

I'll be back

Rating:

5.0

Very reliable respectful and helpful really a good crew ..Thanks alot for what y'all have done for me and the company to help us out

Rating:

5.0

Jacob was always very helpful. he does not have an easy job, but he always does it very well. Victoria is also very helpful and has a really wonderful attitude. She is exceptional. John Pratt

Rating:

3.0

My only problem was that the storage room had no light, and yes facility is well lit, but there seem to be a bit of a rodent issue and i had no type of food or any thing that would attract mice rodent or etc...but overall my experience with u haul went well

Rating:

3.0

Storage situation was fine even tho they did not add my automatic payment multiple times and tried to fine me late fees even after I called multiple times to set up automatic payment. Unit was fine but some rats got into my stuff and pooped on my stuff.

Rating:

5.0

This is my go to place for storage and rental of trucks!

Rating:

5.0

I enjoyed my stay at the Uhaul storage. Great staffing!!!! Well mannered & appreciative.

Rating:

1.0

Worst uhaul EVER! Mice got into ALL my stuff and completely ruined EVERYTHING! He told me I should of gotten insurance then. I was charged a $50 late fee for 1 day late. I will NEVER use UHAUL again.

Rating:

5.0

No comment

Rating:

3.0

Y

Rating:

5.0

Madison and her staff are efficient and friendly, while being professional and courteous. Madison went above and beyond to help me find a unit that fit my needs. I am very impressed by her!

Rating:

5.0

All managers and associates were nice and professional!

Rating:

4.0

Service was very good in Va as well as in Pa...

Rating:

5.0

Jacob was great! He is the reason I had a good experience and am giving a good review!

Rating:

1.0

The service reps Kath,was very rude and kindly told me that she doesn't have to rent to me. I also spoke to the GM about my experience and notify him that I am going to follow-up with a call .

Rating:

5.0

My move was incredibly difficult but dealing with this facility was such a positive experience that I never plan on using anyone but U-Haul for both my truck and storage needs. Absolutely amazing!

Rating:

5.0

Staff is professional. Place is clean and has reasonable pricing

Rating:

5.0

I’m very satisfied with the service,

Rating:

5.0

U Haul staff, I appreciate all of you..your friendliness and knowledge is a plus..thank you for your service 👍

Rating:

1.0

I had mice and baby mices inside of my unit they chewed up some of my item due to them nesting.THE STAFF IS VERY UNPLEASANT DONT ANSWER THE PHONE AND IS RUDE... DO NOT USE THIS PLACE

Rating:

5.0

I rated excellent because the representative at the York U-Haul, Jacob, was very polite, patient, and took the time to show me several storage units until I found the one that was just right for me.

Rating:

5.0

My experience was great! I was in/ out within 10minutes and although my move took longer than expected the representatives there were generous enough to let me keep the vehicle another day. Thank you

Rating:

5.0

I walked in and was greeted by the associate right away and he answered all my questions and was very courteous. After the paperwork was done he showed me to unit confirming all was well.

Rating:

5.0

Great, friendly staff. Very accommodating.

Rating:

5.0

Jacob is amazing goes above and beyond Thanks for a great transaction

Rating:

1.0

Made a reservation for a large storage & truck I picked the truck 12/15 loaded everything and when I go to put the stuff in storage I was told that I no longer have it. I was given small rm. Terrible

Rating:

5.0

Very pleasant customer service representative. I like her, sorry i cant remember her name. She gave me quality customer service in a timely fashion. It was so convient this time.

Rating:

5.0

I didnot anticipated how compassionate and helpful the staff at this location would be. They were absolutely more than helpful and accomodating from beginning to end. Great customer service! Thank you

Rating:

4.0

Thank you for help. The customer service was very good made my move happen. Thanks mariie

Rating:

5.0

Would to thank you for the 8 years of service..

Rating:

5.0

That the best management do you have in the whole company

Rating:

4.0

Was happy to find a place open on a Sunday. The staff from the telephone customer service person to the rental agent were wonderful to deal with. Thank you for a smooth fast rental.

Rating:

5.0

Storage unit was very clean. Well lit. They supply a Dolly to move your possessions from door to storage unit. I like that they had dehumidifiers operating.

Rating:

5.0

Great customer service, friendly and professional staff. Clean and secure facility.

Rating:

5.0

Worked with us when we needed to keep the truck for a few extra days

Rating:

5.0

It was a excellent experience. Staff was very friendly. Will use this facility again to store my belongings.

Rating:

4.0

I always have a good experience with you guys this is why I'm a frequent customer.

Rating:

4.0

I just want to say thank you for keeping my things in storage for four years dry and secure thank you and I hope I can do business with u-Haul in a future

Rating:

5.0

Jacob was extremely helpful during this process. He had great customer service and communication! I also interacted with a woman named Mary (she is a driver out of Harrisburg) she was great/helpful!