Customer Reviews for U-Haul Moving & Storage of York

6894 reviews

1104 Roosevelt Ave   York, PA 17404
(Just off Rt 30 W)

(717) 848-6320

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(717) 848-6320

1104 Roosevelt Ave
York, PA 17404
(Just off Rt 30 W)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Online check in was difficult. Trucks that we were directed to were not there. Also unable to complete online check in as it would not advance to next screen. However store personnel were very helpful.

gayle S. 
Rating:
1.0

Your Cashier couldn't open his drawer. Had trouble with my card. Went to use cash and couldn't. Upon returning the truck no one available to check in. Told to let it parked My email stated truck returned after hours. For a convenience fee of $20 I could get my invoice.

JERIMIAH M. 
Rating:
5.0

Customer did not leave a comment.

SUSAN D. 
Rating:
5.0

big location a lot equipment

AGNIESZKA C. 
Rating:
3.0

Truck was mostly clean. The guy that checked me in and out was the same. Very nice to work with and very knowledgeable with the system. I had to change trucks right away because someone parked in the truck i was assigned. He did it very quickly. When we returned the truck, there were several trucks in line and he was hustling to help turn them quickly. He seemed like a great employee.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

amparo C. 
Rating:
4.0

Online check-in took longer than going to the counter.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Good experience, thanks!

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

Glenn V. 
Rating:
4.0

Customer did not leave a comment.

Samantha M. 
Rating:
4.0

Customer did not leave a comment.

WALTER T. 
Rating:
5.0

Customer did not leave a comment.

Deborah E. 
Rating:
5.0

Customer did not leave a comment.

CASEY B. 
Rating:
5.0

Customer did not leave a comment.

Aurelio C. 
Rating:
5.0

Customer did not leave a comment.

Chase G. 
Rating:
4.0

Only 2 working and had a line that took past my appointment. need more staff or separate appointment line.

CHRISTOPHER L. 
Rating:
5.0

I appreciate all the business

FELIX D. 
Rating:
5.0

Very good service

LILY D. 
Rating:
5.0

Keep doing what you're doing by continuing to provide exceptional customer service.

ANDRE P. 
Rating:
5.0

Customer did not leave a comment.

Offarny A. 
Rating:
5.0

pleasant,efficient staff, quick and easy process

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
4.0

Tire blew out on our trip south so my assumption is the tread was worn and the tire should have been replaced

Dean S. 
Rating:
3.0

It took almost an hour to get checked in, despite making an online reservation. This set back our entire schedule and caused us shift a bunch of plans, leading us to returning the trailer late, which we were then charged for. The trailer was dirty when we picked it up (mulch remnants, which we cleaned out.

Kevin K. 
Rating:
4.0

It was very busy on the day that I rented my vehicle. I waited in line the first time for probably 30 minutes even though I had done the required online check him. I initially rented a pick up truck but the Friday before was told that I was getting a van. When I went to pick up the vehicle it was not available. Not a great experience! However Noah was awesome!

ANGELA M. 
Rating:
5.0

Customer did not leave a comment.

ADAM B. 
Rating:
3.0

Customer did not leave a comment.

Susan N. 
Rating:
5.0

Customer did not leave a comment.

Kathy M. 
Rating:
1.0

Got charged for fuel and it was returned exactly where it was when I got it. Took pictures to prove it.

AMY S. 
Rating:
3.0

I subject you get more help. I return the vehicle and waited outside a long time.

JOSE V. 
Rating:
5.0

Nobody using Face mark

Esteban H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
4.0

Great service

Mark H. 
Rating:
3.0

Customer did not leave a comment.

Todd L. 
Rating:
4.0

Just wish the guy who checked the car at drop off wore a mask .

JEANNINE D. 
Rating:
1.0

I was scheduled to pick up the truck at 8am and already paid for it. Got there at 8am and tried to log in to get it and it said it was unavailable till 9. I had movers scheduled to be at my house at 9 which caused me to be an hour late. I told the guy at the front desk twice about my issue and he ignored it and didn't even apologize. I would like to receive a refund of some sort due to having to pay $100 for an hour of moving regardless. Also- all 3 employees were not wearing masks and allowed 3 customers in that were massless.

Gabriel F. 
Rating:
5.0

No one greeted or gave instructions. Likely due to being busy.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

BRYAN M. 
Rating:
4.0

Customer did not leave a comment.

CAROLYNE H. 
Rating:
5.0

Excelente and etaff

GLADYANI R. 
Rating:
3.0

The first thing is there's no way you can get through on the phone I tried all this Saturday so I finally went over there on Sunday and I found only two people working on the whole day this is not good customer service just a fact this is awful never seen it so bad of you all please and I've been using you all for quite a number of years off and on

estees G. 
Rating:
5.0

Customer did not leave a comment.

Carolyn F. 
Rating:
4.0

The waiting time to check in was a bit long on Saturday! There was only one person working the desk! Otherwise, everything else was GREAT!

Leslie M. 
Rating:
4.0

Customer did not leave a comment.

jason C. 
Rating:
5.0

Longer lane for returning vehicles.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Hire more people, that's a busy location and when we came to drop off our truck. There was 4 truck returns, 1 pissed off customer about a trailer hook up, 2 customers reserving and a pick up needing help to connect a trailer. You guys had 1 guy working to handle all these customers. We was tired as hell from moving and waited 35 mins in line to check in our truck. Please don't tell me about doing it all online. This is my 5 th truck rental from your company in 3 weeks. I tried the online due it yourself shit on Sunday and your system crashed and left us unable to get on your site to get the code for the key box. We had to carry 25 plus box's between 2 cars all the way from york to Gettysburg twice. When shit works right you provide good trucks lots of convenient services like boxes, tape and friendly workers that work short. No one should work short on a weekend.

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

R L. 
Rating:
3.0

Instructions for trailer I had. There was no jack and had no idea what to do to get it off hitch.

RANDALL H. 
Rating:
1.0

Customer did not leave a comment.

Neil S. 
Rating:
5.0

Customer did not leave a comment.

Nathan W. 
Rating:
5.0

Customer did not leave a comment.

Jeri Z. 
Rating:
5.0

Customer did not leave a comment.

KATHYCHANDLER B. 
Rating:
5.0

Customer did not leave a comment.

Cory S. 
Rating:
5.0

Customer did not leave a comment.

Sharlyn M. 
Rating:
1.0

Customer did not leave a comment.

JESSICA A. 
Rating:
1.0

When i first walked in the guy behind the counter wouldnt even acknowledge that i was there. The computers were down and i had to wait all most a hour to be checked in. When i finally checked in i went to find the truck bumper to bumper in the middle of 2 other trucks. Since frustrated didnt tink to open the back and look, and nothing i ordered was in there. No hand cart, no furniture blankets and i was still charged for them. After all that and i finally got loaded the truck wouldnt even start, had to jump start the battery. No lights or anything was left on it was the middle of the day. Than when finally done and return the truck low and behold the computers were down so the couldn't do anything about my missing items i ordered. This place is a joke. No one there does there job properly, and is extremely frustrating in a already frustrating time. Would never ever rent from them again because of this. There are plenty of other moving truck rentals out there than to have to deal with this.

Paul H. 
Rating:
3.0

Customer did not leave a comment.

Oscar L. 
Rating:
3.0

There were not enough employees to deal with the number of customers at the location.

Bruce H. 
Rating:
1.0

Customer did not leave a comment.

ronny S. 
Rating:
5.0

Customer did not leave a comment.

ROXANNE S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
3.0

I reserved my uhaul for a location closer to my home I was moving from so I wouldn't have to pay extra mileage but they moved it to another location about 10 miles further without telling me. So I had gone to the first location before we knew they changed it. So I was upset we had to pay extra mileage and then asp return it back to that location instead of the one that was 2 miles from my new home. Also costing us more money. Highly upset with this as we chose different locations for both but they changed them without telling us. We could have saved about 20 dollars had they not done this. Will probably go somewhere else next time.

ASHLEIGH F. 
Rating:
5.0

Thanks alot! Last minute work van mechanical problems would've had me off the job. Your quick, easy and affordable van rental saved the rest of my work week. Hope I don't need again but will use Uhaul location again if needed.

TODD S. 
Rating:
5.0

Customer did not leave a comment.

ANDRE L. 
Rating:
5.0

Customer did not leave a comment.

KENNY N. 
Rating:
4.0

Document visible damage in front of customers before producing the keys. This would have greatly made the experience much less stressful. I didn't notice the back plastics bumper cover taped together until my first stop. So I stressed the entire duration the unit was in my possession. Other than that. Great customer service.

Galen B. 
Rating:
5.0

Great place. Great service... Would recommend..

RAMON F. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Abdoul K. 
Rating:
4.0

Customer did not leave a comment.

GREGGORY S. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
1.0

Make sure accurate milage and fuel levels verified before giving truck to customers. I was charged 125 miles but only actually drove 50 miles and told 3/4 tank when only had 1/4 other than these issues I was pleased.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

RANDALL G. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Friendly staff. Van was perfect. Great experience

REBECCA P. 
Rating:
4.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Maybe clean the bathrooms floors where gross and windows where cover in fingerprints. Also box's where a mess and not organized at all

Daniel E. 
Rating:
1.0

I will never rent from you all again

GERALD N. 
Rating:
5.0

Customer did not leave a comment.

glenn T. 
Rating:
1.0

A phone call is necessary for all the issues I had.

CELESTE K. 
Rating:
5.0

Customer did not leave a comment.

JENIFER L. 
Rating:
5.0

Everyone was really great to work with and so friendly. Great place to rent whatever you need.

Roxanne S. 
Rating:
5.0

Customer did not leave a comment.

MUMTAAZAH H. 
Rating:
5.0

Everyone was very friendly and helpful, the more you explain about your move, the better they can help you. I had to switch from "driving" a u-haul cross country to shipping a u-box. The people very helpful and made the switch very easy.

ALLEN S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

DANNIE C. 
Rating:
5.0

Customer did not leave a comment.

BRANDON D. 
Rating:
5.0

Nothing

WILLIAM L. 
Rating:
5.0

Staff was nice and help me with the tow and tying the car in.

DALIA Q. 
Rating:
5.0

Super Helpful Staff!!!

HOWARD I. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence K. 
Rating:
5.0

The staff here are amazing. They are very helpful and friendly. Thank you so much! I will definitely return to this location.

BOBBI M. 
Rating:
5.0

Customer did not leave a comment.

Patricia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Avia H.  |  Overall Experience 
Rating:
2.0

I would have rated this higher. But I booked my storage a week before my move. Unloaded my stuff to find out my storage room 1018 has a lock on it. My stuff is sitting in the hallway waiting for the lock smith to show up he seems to be busy these days because it been almost 24 hours. Also I questioned why My Im being charged 10x10 rate while my storage is 8x8. I was told the price board was incorrect. It also seem that the website is incorrect too. Bottom line I've been overcharged for a storage room, while my expensive stuff sits in the hallway.

James S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia Q.  |  Overall Experience 
Rating:
3.0

I like the facility in Colorado much better. This one is not az well-lit nor maintained.us the one in Colorado is climate controlled. Also, I oy need a 5x5 but had to take and pay for one two sizes bigger. Also, this one is not as convenient as my other one but just as pri ey. However, we needed to inload our trailer right away.

carol f.  |  First Impressions 
Rating:
4.0

In-person customer service was excellent. Employees are knowledgeable, courteous, understanding and patient. They appear to be overworked, though. More employees could eliminate the long lines and improve customer service experience. There also doesn’t appear to be anyone answering the phone at this particular location. Again, this is reflective of the lack of staff; not their quality.

Richard T.  |  Overall Experience 
Rating:
5.0

The service was really good, the personnel was very polite and professional all the time. Quick service and clean facilities. I recomend this place

ZORAIDA D.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

PAT C.  |  Overall Experience 
Rating:
2.0

The manager Jacob is rude, very disrespectful and l would never recommend any of my friends. This is reason l move my stuff to another storage company. The reason l stated about your manager. l have experienced first hand how he treat the customers.

delilah e.  |  Overall Experience 
Rating:
1.0

Right from the start my experience was atrocious. From a trailer hitch installed upside down, to lost storage reservation, to Outrageous hold times, failure to end my storage lease after I moved out. Miscommunication and inept counter help. I will never use Uhaul again or refer to friends or family.

Joyce M.  |  Overall Experience 
Rating:
5.0

Real pros

Zachary W.  |  First Impressions 
Rating:
3.0

The person who took care of us did as much as they had to do. Not very customer friendly. I also asked about a mouse problem since there was a big sticky mouse trap in the storage unit I was renting. I was told there wasn’t a problem. The only problem was the sticky mouse trap got stuck to one of my boxes and it cannot be removed no matter how much you pull at it. It seems to me there is a problem or there wouldn’t have been a mouse trap in my storage unit to begin with. One more thing to worry about.

Shelley E.  |  First Impressions 
Rating:
2.0

Supervisor was very disrespectful with my wife and when appropriately and respectfully approached about, he had a seemingly "i dont care" attitude and didnt even as much apologize or even try to understand his wrong doing. His only response was "ok" when I explained the situation that I wasn't there for and how criticizing a customer who didn't hear you for legitimate reasons is wrong. He simply walked away to avoid something he was wrong for which is completely unprofessional and he shouldn't be in a position he doesn't deserve with that negative attitude. I'm a 14 and ongoing army vet, I shouldn't have to worry about my wife having that kind of situation while I'm out with my daughter. If I trust you enough to do business with you for over a year with storage and utilize your vehicle services why do I need to worry about her going into your facility and dealing with your employees? Do I need to go in from now on to fend for myself just to do business?

anthony t.  |  Overall Experience 
Rating:
5.0

I had this for over 2 years and never had a problem! The staff is very friendly and always willing to help.

Deborah H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tanya w.  |  First Impressions 
Rating:
5.0

Staff very polite and helpful.

thomas b.  |  First Impressions 
Rating:
1.0

Staff were very unprofessional and extremely rude.

Bobbie N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

latonya b.  |  Overall Experience 
Rating:
3.0

There was only one time during my unit rental that I was two days late on a payment. I honestly had forgotten about it as the due date was over a weekend. I received an email about it and quickly called and made a payment as well as set up for auto pay. The thing that upset me is that in that time (two days...first time late) they had already sent letters to BOTH of my contact people about me not paying. That's when I decided to up my timeline and get moved out before paying anymore. Everything else was great, but that seemed a bit harsh and quick.

Thomas L.  |  Overall Experience 
Rating:
5.0

I'll be back

Larry W.  |  Overall Experience 
Rating:
5.0

Very reliable respectful and helpful really a good crew ..Thanks alot for what y'all have done for me and the company to help us out

Larry W.  |  First Impressions 
Rating:
5.0

Jacob was always very helpful. he does not have an easy job, but he always does it very well. Victoria is also very helpful and has a really wonderful attitude. She is exceptional. John Pratt

JOHN P.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Pamela A.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

MORGAN R.  |  Overall Experience 
Rating:
3.0

My only problem was that the storage room had no light, and yes facility is well lit, but there seem to be a bit of a rodent issue and i had no type of food or any thing that would attract mice rodent or etc...but overall my experience with u haul went well

john b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christy W.  |  Overall Experience 
Rating:
3.0

Storage situation was fine even tho they did not add my automatic payment multiple times and tried to fine me late fees even after I called multiple times to set up automatic payment. Unit was fine but some rats got into my stuff and pooped on my stuff.

sarah s.  |  Overall Experience 
Rating:
5.0

This is my go to place for storage and rental of trucks!

KEITH M.  |  Overall Experience 
Rating:
5.0

I enjoyed my stay at the Uhaul storage. Great staffing!!!! Well mannered & appreciative.

Tena W.  |  Overall Experience 
Rating:
1.0

Worst uhaul EVER! Mice got into ALL my stuff and completely ruined EVERYTHING! He told me I should of gotten insurance then. I was charged a $50 late fee for 1 day late. I will NEVER use UHAUL again.

Marilyn p.  |  Overall Experience 
Rating:
5.0

No comment

Donald H.  |  Overall Experience 
Rating:
3.0

Y

SANDRA C.  |  Overall Experience 
Rating:
5.0

Madison and her staff are efficient and friendly, while being professional and courteous. Madison went above and beyond to help me find a unit that fit my needs. I am very impressed by her!

Karen M.  |  Overall Experience 
Rating:
5.0

All managers and associates were nice and professional!

Amanda V.  |  First Impressions 
Rating:
4.0

Service was very good in Va as well as in Pa...

Stephanie T.  |  First Impressions 
Rating:
5.0

Jacob was great! He is the reason I had a good experience and am giving a good review!

Chris F.  |  Overall Experience 
Rating:
1.0

The service reps Kath,was very rude and kindly told me that she doesn't have to rent to me. I also spoke to the GM about my experience and notify him that I am going to follow-up with a call .

Donovan A.  |  First Impressions 
Rating:
5.0

My move was incredibly difficult but dealing with this facility was such a positive experience that I never plan on using anyone but U-Haul for both my truck and storage needs. Absolutely amazing!

Emily R.  |  First Impressions 
Rating:
5.0

Staff is professional. Place is clean and has reasonable pricing

Yana A.  |  Overall Experience 
Rating:
5.0

I’m very satisfied with the service,

Olga V.  |  First Impressions 
Rating:
5.0

U Haul staff, I appreciate all of you..your friendliness and knowledge is a plus..thank you for your service 👍

Deron K.  |  Overall Experience 
Rating:
1.0

I had mice and baby mices inside of my unit they chewed up some of my item due to them nesting.THE STAFF IS VERY UNPLEASANT DONT ANSWER THE PHONE AND IS RUDE... DO NOT USE THIS PLACE

Chris R.  |  Overall Experience 
Rating:
5.0

I rated excellent because the representative at the York U-Haul, Jacob, was very polite, patient, and took the time to show me several storage units until I found the one that was just right for me.

Hiram S.  |  First Impressions 
Rating:
5.0

My experience was great! I was in/ out within 10minutes and although my move took longer than expected the representatives there were generous enough to let me keep the vehicle another day. Thank you

maddisyn P.  |  First Impressions 
Rating:
5.0

I walked in and was greeted by the associate right away and he answered all my questions and was very courteous. After the paperwork was done he showed me to unit confirming all was well.

Deborah H.  |  First Impressions 
Rating:
5.0

Great, friendly staff. Very accommodating.

Brittaney K.  |  Overall Experience 
Rating:
5.0

Jacob is amazing goes above and beyond Thanks for a great transaction

nancy o.  |  Overall Experience 
Rating:
1.0

Made a reservation for a large storage & truck I picked the truck 12/15 loaded everything and when I go to put the stuff in storage I was told that I no longer have it. I was given small rm. Terrible

mark s.  |  First Impressions 
Rating:
5.0

Very pleasant customer service representative. I like her, sorry i cant remember her name. She gave me quality customer service in a timely fashion. It was so convient this time.

antwon j.  |  Reservation 
Rating:
5.0

I didnot anticipated how compassionate and helpful the staff at this location would be. They were absolutely more than helpful and accomodating from beginning to end. Great customer service! Thank you

lillian R.  |  Reservation 
Rating:
4.0

Thank you for help. The customer service was very good made my move happen. Thanks mariie

marie s.  |  Reservation 
Rating:
5.0

Would to thank you for the 8 years of service..

WANDA P.  |  Overall Experience 
Rating:
5.0

That the best management do you have in the whole company

Steven H.  |  Reservation 
Rating:
4.0

Was happy to find a place open on a Sunday. The staff from the telephone customer service person to the rental agent were wonderful to deal with. Thank you for a smooth fast rental.

jodi s.  |  Reservation 
Rating:
5.0

Storage unit was very clean. Well lit. They supply a Dolly to move your possessions from door to storage unit. I like that they had dehumidifiers operating.

Kevin C.  |  Overall Experience 
Rating:
5.0

Great customer service, friendly and professional staff. Clean and secure facility.

latonya b.  |  Overall Experience 
Rating:
5.0

Worked with us when we needed to keep the truck for a few extra days

Brandi G.  |  Reservation 
Rating:
5.0

It was a excellent experience. Staff was very friendly. Will use this facility again to store my belongings.

Toya W.  |  Overall Experience 
Rating:
4.0

I always have a good experience with you guys this is why I'm a frequent customer.

EVA H.  |  Overall Experience 
Rating:
4.0

I just want to say thank you for keeping my things in storage for four years dry and secure thank you and I hope I can do business with u-Haul in a future

STEVE B.  |  Overall Experience 
Rating:
5.0

Jacob was extremely helpful during this process. He had great customer service and communication! I also interacted with a woman named Mary (she is a driver out of Harrisburg) she was great/helpful!

brady s.  |  Overall Experience 
Rating:
2.0

Employees were friendly and helpful. Manager is rude and his word is final!

Tammy W.  |  Overall Experience 
No reviews have been submitted for this location.

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