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ZACHARY MCustomer Reviews for U-Haul Moving & Storage of Zanesville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service! Thank you!!!
CHRISTOPHER AFriendly workers
CHRISTOPHER Pnever a problem thats why i always use this store
RANDOLPH BGood job keep it up
MOHAMMED S | First ImpressionsBetter lighting by the key locks. Was hard to see the combination. Love the location. Looks great. Easy to use as well.
Lindsey JThey were both very professional and careful with all of our belongings as well as cautious while moving everything around in the house. Honestly, could not ask for a better group and would gladly hire them repeatedly for anything moving. 5 Stars across the board!!
CHRISTOPHER DFriendly and professional staff!! Great overall experience!!
JAMES WI returned the vehicle after hours and the information provided to return the unit was not clear at the location. I didn't have my paperwork with me. It would have been easier if the sign where the vehicle was parked in the return would be clearer.
JOY SMuch better down home Robbie took care of me like normal no need to phone a friend like I had to in Columbus
WILLIAM HI explained it wasn't me that left it filthy
CATHY WTruck was clean but needed a bunch of maintenance. Was told it had 7/8 tank of gas but had less than 3/4 of a tank.
DANIEL CEverything was OK
MARGARET WNo complaints. They were very helpful and accommodating.
GEORGE MMuch better experience than I expected Had exactly what I needed Will continue to use for my storage and van rental needs
David D | First ImpressionsThe gentleman named Dustin that picked up and delivered our containers to and from the storage facility was excellent! Very friendly and flexible throughout the process. Cannot praise him enough! The staff at the Zanesville facility were top notch and extremely helpful to us! The delivery schedulers were polite and flexible as well when we needed to move our delivery and pickup dates. Great experience overall and will highly recommend your company to friends and family.
Larry TExcellent service
APRIL CThe gentleman that helped me was top 10 best.
MELISSA P | First ImpressionsNothing I can think of.
WALTER GVery friendly staff and explained every step of verification to me. Thank you!
JAYME SFriendly staff , good equipment ,good prices
TAMARA JExcellent service rep
MARCUS Kall good
GERD RAssociates were very helpful and friendly.
THEODORE CBetter spring on trailers, for less bouncing .
DAVID FPlease make sure that your staff is ready to receive customers during business hours.
Annie W | First ImpressionsVery thoughtful and efficient design. Have already recommended to several people.
MATTHEW B | First ImpressionsThe truck cab wasn't completely clean, the steering wheel surface seemed to be crumbling, the passenger window was partially down (in the rain), and there was no utility dolly available for the truck so I was given an appliance dolly. The worker seemed confused as to what to do and asked if I wanted her to get an appliance dolly or a utility dolly from another truck. I also had to wait to get help until the worker opened her register so that I could get service since they had apparently just opened. Also, the system had assigned me one vehicle, but since I had trouble checking in on the app, the worker checked me in and gave me a different truck. I just wanted to make sure I wouldn't be charged for two trucks. The storage facility is very nice and clean and seems secure.
Ann WGreat location.
JILLIAN VThe blankets were not at the pick-up locations, so we did have to go to the Zanesville locations.
Tammy MIt was the best Uhaul experience I have ever experienced! Clean, organized store, friendly helpful staff, and a super easy check in/out made it very quick and easy. No complaints at all!
TERESA KFriendly professional service
DAVID VThe staff was very nice but U-Haul rates are absolutely ridiculous!!
SAVANNA YVery nice people
Scott GQuick drop off as always.
DAVID BStaff was incredibly helpful when we rented the storage unit. Any questions or requests was met with a smile and the requested I formation. I am totally impressed!
Kathryn K | Overall ExperienceThe cargo van was perfect for my needs
ROBBIE SGreat customer service! Highly recommend this location.
BO DExcellent managed facility.
APRIL CWould be nice to have a clean windshield
CARL FThe two gentlemen working on Friday evening were helpful and courteous. But what was remarkable was the event just prior to my turn at the counter. The customer ahead of me was rude and threatened them because of something out of their control. They handled a very tense situation calmly and professionally. I wish I could recall their names; they deserve recognition.
KEVIN HExcellent experience from start to finish!
Morgan RGreat people to work with
ralph dI’m sorry I can’t remember who helped us but he was amazing ! Very helpful and professional. The process was so easy and fast.
Curtis BNothing to do with location - having to do with the truck that I rented. There were no places to hook anything to except for the boards that run horizontally along the walls, which make it very difficult to hook up ties.
Neil FRenting from U-Haul is hard when you’re a senior citizen. If you don’t have their app, you can’t even turn your truck in. I suppose it’s great for youngsters.
Richard MExcellent, Totally satisfied. Robbie is the best.
David V | Overall ExperienceExelent service and fast
alfredo lNothing 🩷 Everyone was kind, helpful amd informative. Professional all way from a to z. Superb customer servixe from every person who helped me. Repeat customer for this reason.
TONYA DNothing, it was perfect!
Brian WI was very pleased with my rental and the staff were well trained and courteous. I will definitely use U haul again.
PAUL GThis is a very nice place
Heidi C | First ImpressionsA pleasure doing business with Robbie. Thank you.
David V | First ImpressionsI appreciate the help with the staff after hours.
MIGUEL R | First ImpressionsSo clean, and a lot of amenities to make things so much easier to use the storage unit. Safe and secure feeling the whole time, and the staff is helpful and friendly.
Ashley P | First ImpressionsThe assistant manager was more than helpful! I was truly impressed! He gave me a tour of the facilities.
Kathryn K | Online Move InStaff is awesome and give the manager Robbie a raise!
Kim P | Overall ExperienceReally nice building. We’ve used storage units at different times over the years, but the Zanesville U-Haul facility, is hands down, the nicest. The building is clean and secure. They provide wheeled carts for moving everything to your unit. The gentleman at the front desk, was so friendly and helpful. We would highly recommend this u-haul storage to others.
John F | First ImpressionsMy truck rental was the biggest problem! Very unsafe. I’m not sure how you all check the trucks after a rental but I tell you someone did not check the truck I had! I’m very thankful it held up for 450 miles. Maybe the day early that I turned it it you can use the rental money to make it safe for the renter. Very disappointed!
Larry H | First ImpressionsPrice was a bit high, but very convenient and clean
Timothy J | First ImpressionsOnly other issues was the internet being down
AMY G | First ImpressionsExceptional staff clean facility Well worked the money.I would recommend uhaul self storage To anyone including my family and friends
Troy C | First Impressions