Poor customer service/support
VINCENT MCustomer Reviews for U-Haul Moving & Trailer Hitch Center of Altoona
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing.....staff was helpful..... equipment was very adequate....process of picking up and dropping off was quick and efficient.
JESSE KEverything was great
TIMOTHY HPleasant experience at the Altoona location
Ron SI had reserved the day before but when I went into the store I waited in line for almost a full hour with just a few customers infront of me. I wanted to extend my return time but had to rush back because they had mentioned they needed it asap, when I returned I was told that the other reservation was set 30 minutes before my return time.
JUSTIN WMoving help could have been better
DAVID AThe team at the Altoona location was on the ball!!! Thank you!
GARY RThey went above and beyond
GLENN MFantastic U-Haul Center highly recommended!⭐️⭐️⭐️⭐️⭐️
DAVID Walways very friendly amd professional and informative
TERESA BNothing. Customer service was excellent. I was in and out in not time at all.
JEREMY MNice job cleaned up the mess from my origin location.
STUART Nnothing
TERESA BCan’t think of anything.
KENNETH SVery busy location.
STUART NGreat Job
BRUCE NI reserved a truck in Huntingdon, but one day before I needed the truck uhaul told me that I needed to drive an hour to Altoona to get the truck. I then had to drive an hour back home where I loaded the truck. Rather than giving me a discount for this extra time and driving, uhaul made me pay extra for the added mileage. I give the uhaul employees in Altoona a good rating, but I give uhaul a bad rating.
EMIL NNothing that I can think of, pretty easy to pick up and return.
RONALD PMore free miles would be great
WILLIAM BFix the damage on the fender.
TERRI TThis was not my drop off location. It was at 424 Lake Rd in Somerset PA 15501
MARY FAlways reliable and helpful- the crew at the Altoona Pleasant Valley site is my “go-to” favorite business for my business needs when transporting antique and special interest automobiles. Keep up the awesome work!
THOMAS KI have no complaints, however, they advertise for $19.99 but after putting 22 miles on it and refilling with gas it’s around $100. Just say that……. Otherwise easy pick up and easy drop off. Thank you!
WENDY SQuick simple and easy to pick up and drop off equipment.
ERIC SExcellent Experience with this Rental of a 6x12 One-Way UHaul Trailer from Central Pa. to Yonkers, NY. From Setup to Finish…!!! A Pleasant and Smooth Transition for All. Thank You Folks!!
DONALD MBruce was an Excellent Installer for My Volvo XC90 Hitch.
Don MFrom the reservation to the pickup and return, everything was great as expected. I wouldn't change anything.
DANIEL EVery good experience. Staff helpful
DAVID AEmployees and vehicle were great. The phone app for check in an and return needs work. Its very cumbersome and if started by customer, it cannot not be started by U-Haul employees....so that is very inefficient. The employees were willing to help but their hands were tied by the technology. That should not happen.
Christopher BThey were very helpful. The only complaint is how long we had to wait to get our truck. Only one person was checking in customers.
LARRY WAs always, this UHaul location offers superb and stellar services to its clients. Great management and employees every time.
RICHARD KExpensive move but a good trip.
KEVIN F2nd time this year I rented a cargo trailer for the week & I will be an annual customer. Awesome staff & would recommend to anyone. Thank You!
JOSEPH PFriendly and professional staff, in and out quickly. No improvements I could offer. Works great.
DOUGLAS MStaff was super courteous, knowledgeable, and helpful. Made everything super smooth, quick, and easy. Just great people working there.
Francis DLower rates is my only qualm
WILLIAM BThe line to pick up my trailer was 30 minutes long and there was one attendant trying to do her best but was unfriendly. The yard person, Bruce, stated that they're backed up since it's difficult to get people to work on weekends. No apology for the delay, but understandable since he was trying to get multiple jobs done. My drop-off occurred at 7 pm as the store was closing. The attendant unhooked the trailer and said I was all set to go. There was a moment when he thought he had left something on my tailgate, which another attendant had removed for him. That ended with a good laugh. The next day I received my bill which included a fee for not returning a trailer hitch I supposedly had rented. No evidence was given to support the claim, only a charge. Upon reviewing my order and receipt, a hitch was not indicated on my order or on the initial contract, and at no time did I sign anything that showed I had asked for or received a trailer hitch from UHaul, or even spoke with someone at UHaul about needing a hitch. I called the toll free number and spoke with Soncerae Levere, pointing that out. I then stated that I DID have a UHaul trailer hitch on my vehicle, a hitch for which I paid. I said I could produce a receipt for the hitch and was asked to do so, seemingly to prove my innocence DESPITE THE FACT THAT THERE WAS NO EVIDENCE THAT I HAD ASKED FOR OR HAD BEEN ISSUED A TRAILER HITCH BY UHAUL AT THE TIME I PICKED UP THE TRAILER. I was able to produce the receipt and forwarded it to Soncerae at her email address. She stated that she would forward it to the location seeking a refund. I later received an email from Bruce Webb at UHaul regarding U-Haul Reference #5418290 "Stephen, Sorry about the extra charge. I refunded $34.35 to your card. Watch for it on your statement." No mention of how or why this charge was initiated. I waited 30 minutes to get my equipment, then spent another hour of my time convincing UHaul that I had not done something of which they accused me, though they offered no proof that I had done something, and all I got was a quick apology email telling me that I'd receive a refund for the errant charge. I expected more. I had a chance to use this store last week regarding a trailer rental and chose to not do so in part because of the $130 fee I'd be charged to drop a trailer I rented in State College off in Altoona, and in part because I do not have faith in the Altoona location. I remain incensed by this despite the fact that it occurred a month ago, and want UHaul to know how unhappy I am about it.
STEPHEN BThe employee who assisted us was wonderful to work with. He was knowledgeable and extremely helpful. I regret that I did not catch his name.
WILLIAM LThe two gentlemen working were extremely helpful and friendly!
JOHN RMAKE IT EASIER TO TALK DIRECTLY ON THE PHONE WITH SOMEONE THAT'S WORKING AT THE CENTER WHERE THE RENTAL WAS MADE. THANK YOU. :)
JAYDYN SSimple and quick service
SCOTT DDidn’t really interact with this location
ALISHA AVery excellent customer service
MOHAMED YBest service in the universe
GARRET FBruce Webb from the Altoona, Pennsylvania, location was very professional, organized, and informative with helping me with my rental before my cross country move from Pennsylvania to Florida. The equipment was new, well maintained, and clean.
KENNETH P