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JOSE RCustomer Reviews for U-Haul Moving & Trailer Hitch Center of Altoona
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
you ought to be able to use cash app to pay for U-Haul. I had to get a bigger truck or not use my cash app
KAREN DWonderful staff — great experience!
BLAKE KMan handling my claim fo equipment damage changed my address and phone number - both are incorrect - please fix! Should be 2297 Sklyine dr Glasgow Pa 16644 or as per license - 53 Mill bluff rd union grove Al 35175 and phone is 484 250 1692
Mark CEveryone was so pleasant to deal with!! Keep up the great work
ALAN GThe staff at this U-haul were very friendly and efficient. The checkout was simple and returning my vehicle was surprisingly quick !
THOMAS DTransmission sounded like it was getting ready to go!!!
CATHLEEN LThe gentleman who waited on me was extremely polite and curious. He answered all my questions clearly and was overall very pleasant and helpful.
Nancy QFriendly fast service. Greatly enjoyed the experience
JASON RKeep up the good work
JAMES YBelieve the crew of this location cares for their customers, I appreciated how they assisted my needs to complete my task. Only thing I would add was to recieve any form of discount due to weather, which led having to extend a day due to delays from weather. Was stuck on a hill for half hour to 45mins. My total cost doubled due to No Empathy beyond control. Regards Al Muriello ERAA Funding 727-300-3728
ALEXANDER MTruck was clean but sounded really bad driving. Thought it was going to break down.
BRUCE MEmployees were extremely courteous and friendly!
JEFFREY KPoor customer service/support
VINCENT MNothing.....staff was helpful..... equipment was very adequate....process of picking up and dropping off was quick and efficient.
JESSE KEverything was great
TIMOTHY HPleasant experience at the Altoona location
Ron SI had reserved the day before but when I went into the store I waited in line for almost a full hour with just a few customers infront of me. I wanted to extend my return time but had to rush back because they had mentioned they needed it asap, when I returned I was told that the other reservation was set 30 minutes before my return time.
JUSTIN WMoving help could have been better
DAVID AThe team at the Altoona location was on the ball!!! Thank you!
GARY RThey went above and beyond
GLENN MFantastic U-Haul Center highly recommended!⭐️⭐️⭐️⭐️⭐️
DAVID Walways very friendly amd professional and informative
TERESA BNothing. Customer service was excellent. I was in and out in not time at all.
JEREMY MNice job cleaned up the mess from my origin location.
STUART Nnothing
TERESA BCan’t think of anything.
KENNETH SVery busy location.
STUART NGreat Job
BRUCE NI reserved a truck in Huntingdon, but one day before I needed the truck uhaul told me that I needed to drive an hour to Altoona to get the truck. I then had to drive an hour back home where I loaded the truck. Rather than giving me a discount for this extra time and driving, uhaul made me pay extra for the added mileage. I give the uhaul employees in Altoona a good rating, but I give uhaul a bad rating.
EMIL NNothing that I can think of, pretty easy to pick up and return.
RONALD PMore free miles would be great
WILLIAM BFix the damage on the fender.
TERRI TThis was not my drop off location. It was at 424 Lake Rd in Somerset PA 15501
MARY FAlways reliable and helpful- the crew at the Altoona Pleasant Valley site is my “go-to” favorite business for my business needs when transporting antique and special interest automobiles. Keep up the awesome work!
THOMAS KI have no complaints, however, they advertise for $19.99 but after putting 22 miles on it and refilling with gas it’s around $100. Just say that……. Otherwise easy pick up and easy drop off. Thank you!
WENDY SQuick simple and easy to pick up and drop off equipment.
ERIC SExcellent Experience with this Rental of a 6x12 One-Way UHaul Trailer from Central Pa. to Yonkers, NY. From Setup to Finish…!!! A Pleasant and Smooth Transition for All. Thank You Folks!!
DONALD MBruce was an Excellent Installer for My Volvo XC90 Hitch.
Don MFrom the reservation to the pickup and return, everything was great as expected. I wouldn't change anything.
DANIEL EVery good experience. Staff helpful
DAVID AEmployees and vehicle were great. The phone app for check in an and return needs work. Its very cumbersome and if started by customer, it cannot not be started by U-Haul employees....so that is very inefficient. The employees were willing to help but their hands were tied by the technology. That should not happen.
Christopher BThey were very helpful. The only complaint is how long we had to wait to get our truck. Only one person was checking in customers.
LARRY WAs always, this UHaul location offers superb and stellar services to its clients. Great management and employees every time.
RICHARD KExpensive move but a good trip.
KEVIN F2nd time this year I rented a cargo trailer for the week & I will be an annual customer. Awesome staff & would recommend to anyone. Thank You!
JOSEPH P