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randy gCustomer Reviews for U-Haul Moving & Trailer Hitch Center of Las Vegas
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Staff inside and outside. 5 Star Services @ this Store ...
MARSHALL EGuy I returned my truck to had waited until I parked in a return lane to then tell me to move it to another one that was very obviously blocked by a car on a trailer. He kept telling me to come forward as I’m about to hit the car. So I just got out and told him to move it if he wants to cause the accident so bad. Then he proceeds to misread the gauge on the fuel resulting in a charge on my card. I now have to file a dispute for this incompetence.
MATTHEW BClara at the Decator location in Las Vegas rworked well with me to fit my schedule with the rental. Great customer service!
MICHAEL TGreat customer service!
frank PLocation was hard to find maybe you should let people know that the -Haul office is located in the gas station itself....
rico hThe staff was absolute fantastic
Michael PThe girl who checked me in (maybe Ciara?) not sure of her name. She was AMAZING with her customer service and knowledge; she was also very friendly!! Please recognize her for her outstanding customer service as she made getting the truck very easy!!
Ronald WGreat customer service will recommend and come back every time
solomon wSabrina and staff are always excellent
Melvin KStaff was great
Kevin PManager was a 13
john jYeah 👍 friendly staff and great 😊 van 🚐 no issues. Fair pricing
Alexcid BTommy was so awesome! Although he was busy checking in other customers, he still acknowledged and greeted me when I arrived.
irene WGreat costumer service specially road assistant
Gloria VI put the same amount of gas to match gauge status in the vehicle prior to returning. Still charged me $30 for fuel service. I travelled within a 3 mile radius all in the 89102 area. I have photos of before and after vehicle use so this uhaul office just ripped me off.
Reyto RWorse experience I have ever had! I could tell you now, I’m never using them again! Rude people! Staff doesn’t know how to communicate! They all lie to you! Fuck this place!
Rosa BManager was great!
john jRude customer service to me and other customers. I've been here multiple times and the employees have bad attitudes every time.
Stryker SGreat customer service and polite employees!
Heather SGreat location.
Darryl SI’ve rented trucks from this location before and brought the truck back after closing and was not ever charged for 2 days. I know not to use this location ever again.
Demeasha TEverything is good
anosnold pVery sweet and extremely competent employees. The trucks are older but that's not a huge issue. The odometer is concerning because the measurements, it seemed to track on miles quicker than what the actual miles are. But other than that it was not a bad experience.
Mary MGive clearer directions as to where your assigned truck is located, especially if your customer is an elderly woman using a cane. Possibly call someone to the desk to help?
Tammy HPhysical location did not take card. Had to get a truck through the app. Frustrating process to login and was on the phone for a long time. The truck as I returned it was difficult to put into park from neutral. Stressful at times.
Cyrus Hsales and hook up were easy
john jAll is great. Great service.
JESSE PThe tank was left on E.
Nastasha kHappy !
SHIRLEY CI can't think of anything at this time
SHAWN Tstaff was nice, helpful and fast. clean truck, very easy rental process.
clifton cLa verdad optimo rapido..y confiable
DANIEL BIt's wonderful experience and great customer service here.
Mikhail AAll employees are great 👍 did a excellent job and service was very good .
john rYou guys made me wait for 2 hours on the phone to call your E-alert only to tell me everything was fine and I can rent you ruined my day and are very unreliable and didn’t even offer compensation or even an apology
Jonathan GNice people
VLADIMIR KI would just like to commend how patient and accommodating the front desk staff were as well as the staff assigned to check and clean the van when I returned it. They were all very efficient and polite. I particularly would like to thank Edwin and Tommy who were very kind, compassionate and very professional. They are great asset to the company. Thank you very much for your assistance when I needed help. Thank you again!
STELLA MOnly issue…the person who received my trailer could not print receipt. I had to call U-Haul 800 number to get a receipt copy emailed to me which took 3 hours to receive.
Cary SWhen I turned in my truck one day early, we were charged $119. They charged me over $90 for 10 of the blankets. The blankets. There was no disclosure at the time of the rental in Las Vegas that the blankets were going to cost me over $90 if I didnt return them. I had two packs of blankets and was charged $10 for the rental and yet I’m charged $90 for not returning them? The lady helping us suggested we needed two packs of blankets. I didn’t even want to get the blankets. But really 90 some dollars for those paper thin blankets?! Also, we filled up the tank to the exact amount of mileage where we turn the truck in and yet they charged us for gas. Really sketchy. I asked the lady when I returned the truck if we could return the blankets in a week, and she said no she was going to charge us for them Kind of upset because nobody told us we were going to get charged over $90 for two packs of blankets. Come on Uhaul I have rented trucks from you for over 20 years and this is by far the shadiest experience I have ever had with Uhaul in the past whenever there was a problem Uhaul made it right. Please have someone call me and tell me that you will make this right with those blankets. Thank you.
Bess RThe guy who checked the trailer out to me was fantastic. Pleasant and efficient.
BRADLEY SWe received the wrong iinormation for returning the truck. We were stuck at a drop off location for an 1.5 hrs trying to get clarifiction to complete the drop off. Was a total nightmare.
Steven VNothing Great Workers Working There Thanks Again For Your Help
Bradley HEveryone there was so friendly and helpful. Kimberly and Megan were the two ladies that helped me on my Thuraday and Saturday rental and made it easy and even a bit fun :)
Staci FDropped the trailer off with ease.
Robert PNothing comes to mind. Great service!!!
Otto ZNothing! Equipment was there and in good shape . The staff was professional and actually very funny. They looked like they were having fun!
Richard MGood Costumer service .
EDWIN RJust keep up the good work.
William LYou know you pay for the people to move your stuff & I end up moving it all. The guy didn’t even want to be here. No doubt it was cheaper to have this deusch bring the container than having uhaul
Brent S | Overall ExperienceGreat service
Rafael C | Overall ExperienceEmployes we very Professional
sherrie k | Overall Experience. U-Haul has always been my first choice when it comes to my needs of this kind. The staff overall is outstanding and helpful, by phone & sitewide at all localities! Thank You
KATHRYN M | Overall ExperienceThe staff was professional, friendly and helpful
DANIEL O | Overall ExperienceOverall great experience
john m | Overall ExperienceThe communication at Uhaul is a the worst ever. I am never using Uhaul again. How many times I’ve had to call and find that you guys couldn’t help me because you didn’t know what you need to do
Donald C | Overall ExperienceSabrina the GM and her entire Team are absolutely stellar! Truly exceeded my customer experience considering most of my Uhaul experience comes from South Florida (thats not s compliment).
Aaron F | Overall Experience