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IKE HCustomer Reviews for U-Haul Moving & Trailer Hitch Center of Las Vegas
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you so much uhaul
CHANNEL MSabrina and Clara are unforgettable personalities and customer care agents
Jett CThank you.
DARRYL MThis is my 3rd requesting a location of pickup and I get another location.
HANNA ZMy contract gave me a different address. Only when I found that closed did I discover the text messages directing me to the new location. A phone call would have helped!
HOWARD BGreat service, even showed me how to install and take care of the chains.
Thanh COne of the employees needs to be retrained. She was about to double charge me. I went up to the front to make the payment but the nice lady explained to me that they owe me back what I haven’t used. Had I not went to the front and just paid I would have been double charged.
RICQUAL ADid a Great Job.
JEFFREY CI really can't rate the drop off because it was @ drop off box, other than that's a great stem thank you U- haul for a great experience
Maria KHard to verify plate when backed all the way up.
kevin bI didnt like the men pressuring me to hire them outside on the street. No reflection of the facility. But much pressure from outsiders looking for work was very intimidating
DARRELL SI've rented from this location four times already and the manager and staff are the best I've experienced. They have plenty of trucks available and are reliable.
Robert HI made my reservations for a different location, and the rep was very helpful and pleasant. The pickup/drop off location was amazing!! The rep was courteous and warm. I will always rent from this location in the future!
SARITA ETruck had no gas in it pulling off. Had to pay an extra 100 bucks to fulfill the contract.
THOMAS HWas promised complimentary miles and was given none.
CHARMEKA AI did not receive the drop off location that I selected on my online reservation. While it was highlighted on my contract, I did not notice it was a different location. I arrived at 1750 W. Capitol (the location I had selected online), and discovered that I had been given a different drop location. With no way to change it, I had to drive an additional hour thru downtown Sacramento and nighttime freeway construction to find the 65th St. location. Should I have verified drop location at pickup? Yes. Should I have to verify my drop location, when I very clearly selected 1750 W. Capitol as my drop location (which was 5 minutes from where the truck was unloaded!!) No. Was not happy.
CHRISTOPHER LGreat customer service
Connie MThe employees were all very helpful.
Kevin FNothing
ADRIAN CKeep up the great work.
TIMOTHY EWe had the best customer service from Carlos! If I ever needed a U-Haul again, I’m coming to this location and asking for him personally!
Tiffany CSmelled like cigarette smoke.
JOHN RSuper Nice
ALEJANDRO AThe equipment was excellent except there was a klunking that would occurr in the rear of the vehicle,. the attendaznt mentioned that it was the gate but it was closer it sounded right be hind the cab. The tank was empty when it was time to bring the turck in and without examining what the gas level was when I left with the truck. I put in $50.00 to insure it was reurned at that level( shett read half tank and the %$50.. brought it to tright below full; Now the address which I was goingh to I didn't know was in Henderson which was furthed than I originally estimated and I was taken to a wrong address by the GPS. so I had to resett thge GPS to get to the correct address.This undoubtedly caused the use of more miles than my original estimate of 50. and beause I used 67 miles in sterad of 50 I was told that thise was the reason for the charge being iover that which was estimated $62.20.......I was not aware that I was under the stipulation that I could dtrive no more than 50 miles and I would be charged more in I drove further........Also I was hurrying to get the truck back before closing because of the $20.. chager for bringing it back after cosing This stipulation should be that the truck should automatically be rented for 24 hours but if you can return it sooner to do so............I took the 4 hrs becaues I was aked how long did I estimate that I would need it. ....Other than the afore mentioned alll went well.
DWIGHT JWhen I finished checking in and opened the car door, the smell of marijuana was very strong inside.
BINGLIANG GGreat customer ,,very friendly and helpful this 2nd time i will going next again love this place alway have i need
CONCEPCION MVery friendly worker behind counter!
SCOTT ZThe staff was wonderful from the girl at the counter to the young man hitching up the trailer.
LYNN GStaff, Carlos he is not a person to be in a customers services, need change his actitud.
CARMELO HThe Meade st location I was redirected to by U-Haul is not good they set up a truck that was not there that I needed that nite and it put me off a day
WILLIAM TThe drop-off was quick and efficient!!! The agents were helpful and nice! Great service!!!
GLENDA MGood job
ARARAT ONothing great customer service
JOSE TUsed Late night Drop Off.
WILLIAM RAll is good
PATRICIO GGood
JORGE SNada todo estuvo muy bien
JOAN CVAN WAS NOT CLEANED WHEN I PICKED IT UP. IT APPEARED AND SMELLED LIKE FABULOSO WAS SPLASHED ALL OVER THE INSIDE AND NOT WIPED DOWN. WRAPPER INSIDE THE DRIVERS SIDE PANEL.
SUSAN AThank you
SUZY YLots of availability of trucks on short notice. Super friendly staff. Easy check in and out.
MATTHEW JNone to say, it was all good
JOE DEverything about this experience was excellent. The lobby was actually inviting, the truck smelled amazingly clean and pleasant, and the process was smooth
JONATHON GThank you all team was great customer service pick to drop off ,,, Carlos front desk was amazing Thank you great experience
CONCEPCION MEverything was amazing, will recommend to all friends.
ANTONIO CAll of the service people were the best! The guy who cashed me out at the counter was really helpful. Love this place
TARA Cnice, friendly and clean
KIM TThe uhaul representatives at both locations were very kind, helpful, and easy to work with.
JOHN SSabrina was very courteous and professional. Aydan was also very helpful. .
JIMMIE BThe customer service was excellent. Particularly the folks receiving the trailer. All good.
PETER JThe staff was quick and efficient.
BRANDY AOver charge
JORGE HI think you’re already doing it. Keep up the great work. Thank you so much.
JOHN PCarlos done a great job. He’s good at his work and made me feel valuable as a customer.
MIRANDA MCustomer service excellent!
THERESA GEmployee wasn’t the nicest and was condescending
NICHOLAS SWash the truck
ALBERT RYou know you pay for the people to move your stuff & I end up moving it all. The guy didn’t even want to be here. No doubt it was cheaper to have this deusch bring the container than having uhaul
Brent S | Overall ExperienceGreat service
Rafael C | Overall ExperienceEmployes we very Professional
sherrie k | Overall Experience. U-Haul has always been my first choice when it comes to my needs of this kind. The staff overall is outstanding and helpful, by phone & sitewide at all localities! Thank You
KATHRYN M | Overall ExperienceThe staff was professional, friendly and helpful
DANIEL O | Overall ExperienceOverall great experience
john m | Overall ExperienceThe communication at Uhaul is a the worst ever. I am never using Uhaul again. How many times I’ve had to call and find that you guys couldn’t help me because you didn’t know what you need to do
Donald C | Overall ExperienceSabrina the GM and her entire Team are absolutely stellar! Truly exceeded my customer experience considering most of my Uhaul experience comes from South Florida (thats not s compliment).
AARON F | Overall Experience