Customer Reviews for U-Haul Moving & Trailer Hitch Center of Las Vegas

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Trailer Hitch Center of Las Vegas

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Howard L. on

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Teddy B. on

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diana F. on

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Brian T. on

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Needed more help at the conter. There was only 1 person there then a 2nd came 15 minutes later

Lavern S. on

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Very good customer service

Tiffany R. on

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Randy T. on

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Harry R. on

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fern C. on

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all great!

Jamie H. on

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Uhaul is the WORST! I rented a truck they off top kept a $100 deposit. I had the truck for 4 days before they came and towed it and tried to take it all filled up with my whole life in it! I spoke with them every day, Sometimes they called me to confirm I was keeping it because my reception was bad where I was moving so I gave them my husbands number as an alternative, which they used when I didnt pick up. So on the 2 nd day they ran my card for $55 just as another deposit. I had no problem with that. So the last time I spoke with them was Thursday at 6:30pm and on Friday at 4pm I see a tow truck driver trying to tow the Uhaul! I go out there panicked and he said if I refuse he will call the police. So I told him to please wait while I call Uhaul there has to be a mistake. So I called and got put on hold for a while and in the meantime, the tow truck driver and my husband were talking and my husband telling them we had just extended yesterday and he even said he does this almost daily for them and hear nothing but storys that are bot fair on Uhauls end. He was so nice he let my husband get all our belongings out. So, the manager Angel on Decatur and Oakey was the rudest and such closed minded person ever. She said that they tried calling me and it went straight to vm. I said ok, well why wouldn't you call my alternative number like you have before, and why didn't you just run my card? She said there is no solution and they are going to take the truck and all my stuff and if I want I can go re rent out the truck for 300 to get all my things! This is a joke! This is a scam! You towed the truck when I just had spoke with you! You had my card on file, you were taking deposits! I never showed you any ill intent! Why do you do this to people? O and then charge me 100 in gas wh3n it got towed to you guys because I was never able to fill it back up to a half a tank. I have always heard horrible stories about U haul and bow I know personally it is tru! STAY AWAY!!!

EBONY D. on

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I would suggest the gas tanks should be at least half full instead of repeatedly being one block away from being on empty. Our business use this location because of the excellent customer service and treatment we receive if I have to complain which we really don't have any complaints it would be the gas issue and the young man that get the trucks for us be a little more respectful and customer friendly

Aida L. on

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Nancy M. on

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the trucks smells horrible ??

Donald S. on

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Paula R. on

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The truck reeked of mens cologne and it gave me a headache. Other than that, all went well. Friendly staff. Clean and organized facility. I would return.

Kurt B. on

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Slow check in service. Return staff with poor customer service skills.

Shawn M. on

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This location seemed to be in a bad part of town. We witnessed a drug deal going on at one of the entrances to the location which was blocking incoming traffic. I would encourage U-Haul corporate to possibly move this location and/or provide on site security.

Rebecca P. on

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Was able to quickly return equipment - friendly personnel

Johnne B. on

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Very helpful and accommodating...both locations.

James W. on

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Great customer service!

JEFFREY F. on

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Rather than be in for a surprise when returning items let the customers know to check ALL the turn signals, lights etc with a team member. When checking out no one helped me see if all the light bulbs worked. If they didn’t work I would not have know it and could have been charged and then I would NEVER trust or return my business to U-HAUL as I would have felt scammed or taken advantage of. I figured the trucks/vans would all be clear to drive on the roadways by a staff member upon the previous rental contract. Instead my time was wasted as I wasn’t informed of a thorough check in upon returning the rental van.

Brad Z. on

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everything was great thanks

Jacquelyn W. on

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Louis M. on

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Staff in Las Vegas was very helpful and did a great job! I will recommend that location.

Leeton L. on

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Mary J S. on

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fernando A. on

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Nothing don’t change a thing

Howard L. on

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Greg J. on

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Bambi C. on

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Nothing staff was very pleasant and very helpful customer service was EXCELLENT

Lisa C. on

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Reserved a 5x9 trailer weeks ago.Confirmed my reservation Sunday, night before pickup. Was told everything was fine. Arrived Monday morning, checked in and went to pick up trailer. When I got to the lot they had a 6x12 trailer for me. I was not told of this the day before or at check in. The larger trailer was way to big for our motorcycle and much heavier. This put a lot more stress on our cars engine and we used much more gas than before(rented a 5x9 before for same trip). It also took us 1 1/2 hours longer to get to our destination than before because of the weight. Went very slow uphills. We should have been told the day before so we could have rented what we reserved at a different location. They were not helpful or sorry for our inconvenience. We will never rent from this place again and have been telling certain friends, who rent often, not to rent there. Terrible customer service!

Orlando B. on

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Manfred M. on

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Connie C. on

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Customer service was great. Everyone was very helpful

Carl W. on

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I had to wait 2 days past my reserved date to get truck, when truck was available I had to make trips to 3 different locations to pick up the truck I had to return back to uhaul store 2 times to pick up temporary plate because the truck had no plate. I reserved a dolly to go with truck, the yard guy said dolley was inside truck, when I got back home there was no dolley inside truck so I had to go back to uhaul store to pick up a dolley and they charged me to rent the dolley after I told them I wanted a dolley before I picked up the truck, all in all it was a miserable experience dealing with uhaul, the only thing good about the experience was the truck operated good on the move, I do not know if i will come back to uhaul with the experience i had,

Paul H. on

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Michael B. on

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i originally reserved online to pickup Sunday. Reservation confirmation said i had 24hrs to return. Not enough time.I used chat feature and also called pickup location was told it would be $20 per day to keep trailer after 24hrs.. I cancelled and changed to Monday. When i picked it up Monday, was told all trailers had 2 days free. What the heck??

Brent S. on

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You know you pay for the people to move your stuff & I end up moving it all. The guy didn’t even want to be here. No doubt it was cheaper to have this deusch bring the container than having uhaul

Rafael C. on

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Great service

sherrie k. on

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Employes we very Professional

KATHRYN M. on

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. U-Haul has always been my first choice when it comes to my needs of this kind. The staff overall is outstanding and helpful, by phone & sitewide at all localities! Thank You

DANIEL O. on

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The staff was professional, friendly and helpful

john m. on

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Overall great experience

Donald C. on

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The communication at Uhaul is a the worst ever. I am never using Uhaul again. How many times I’ve had to call and find that you guys couldn’t help me because you didn’t know what you need to do

AARON F. on

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Sabrina the GM and her entire Team are absolutely stellar! Truly exceeded my customer experience considering most of my Uhaul experience comes from South Florida (thats not s compliment).