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NAYELIY ACustomer Reviews for U-Haul Moving & Trailer Hitch Center of Las Vegas
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service really needs to improve. You have people talking to you like slow. Also, I got charged with a second day rental. No one explained that if I didn’t have the truck there before 2 that it would happen. And the guy who did resolve it I didn’t like the way that of his demeanor because if I’m saying something to you, you don’t cut me off and say calm down when I’m already was calm. They need to learn how to talk to women and they also need people who will actually listen and not just cut you off. I also didn’t like the fact that the guy was on the phone and still tried to help me. You could tell me it will be a moment if you’re on the phone and I could’ve waited for the next person don’t talk to me while you’re on the phone and then say what do you want that’s not good customer service that’s rude as hell.
KENDRA Mexcelente
YEZENIA JOutside truck really beat up, and wippers did not work. They were really nice and friendly about it, no discount though
MICHAEL EEverything was good nothing to complain about.
Katrina ATruck is definately old but well maintained and functional. A little annoyed that I was given a vehicle with 1/4 of fuel which forced me to refuel almost immediately after receiving it.
JEROME JCarlos & team were amazing! There was a slight discrepancy in the final mileage and they fixed it quickly - excellent customer service!
JESSICA PI looooove Uhaul!!!
Andrea KWe only have positive things to say about our experience with Uhaul. Counter customer service, friendly and professional. Equipment in good condition.
JACQUELINE SThe staff there were friendly and helpful.
Kenneth SEverything ok
JOSE MDavid who help load the trailer is an excellent attendant. Even bringing the trailer was a breeze with David thanks again 👍. You dont need any improvements.
WAYNE HThe employee was knowledgeable and friendly. He gave us the option for a small charge to return our truck in Pahrump instead of having to drive back for an hour and then drive home for an hour. I can't tell you how much better it made our already stressful move. Thank you for a very Great experience to an otherwise hard day.
RICHARD HCarlos was great and helped resolve our issue with when the truck should have been returned....we thought we had all day....per the Uhaul Rep I talked to and why we chose this location with later operating hours....but when we got there the guy inspecting teh truck started adding charges.....again Carlos was great and helped us resolve the issue....great customer service omn the drop off....by Carlos....
BRIAN LThe truck was good
ANTHONY UGo out and check to see if everything is up to standard before leaving the premises instead of having your customers do it whatever happened to customer service that's out the window
MICHELLE MI was really satisfied with Carlos’s professionalism. He made things simple easy, direct, & comfortable enough for us when we arrived to drop off the U-Uhual. If anything else attracts us to rent from this location it’s all thanks to CARLOS! Great customer service.
NATALIE VThe guys were very helpful with letting me drop the car carrier off early. Super nice
Kent SEverything was great! Thank you!
STACEY RThought the experience was amazing
ALEXANDER HEveryone is very efficient and friendly.
KATHLEEN RShow all the cost factors that go into the final bill to the customer, so they know what they will be paying, and don't get suprised by a bill that's three times what they thought it would be.
MATTHEW DCheckout was easy and efficient! Everyone provided great customer service!
DEANNA SNice people very organized.
RICHARD HGood Customer Service
AMBROSE SEveryone was very friendly and efficient!
AMY BReceived excellent customer service, employees great people and friendly.
GARY VExcelente servicio 👍🏻
ZILIN SThey gave me a good reason to keep doing better opportunities to rent a truck also they're friendly guys 👦
JORGE CGreetex when i entere and took care of everything quickly.
LINNEA NWe happened to have gotten a new truck. My drive said it was awesome. It met our need, and hopefully, I won't have to move again, but if I do it will be with uhaul..
Nancy Jneed to provide good working equipment and not create additional headached to the customer whne they rent equipment to you. Should listen to customers needs/conserns and address those immediately
CALVIN ZEveryone was helpful and made the drop off a breeze. I had to go before I started unloading because I really needed a dolly. So I shared my story with the pick up and they immediately provided me with one so I could unload and drop off the same day. Everyone was good and professional with me.
RICARDO SThe drop off crew was funny and much appreciated after a long trip and unload. You have amazing employees
CASSANDRA PJust conduct buisness .Not be rude and uninviting give trucks in a gas full position take notice of how truck was given on one way
DEBORAH VThe staff was friendly and helpful. Very efficient.
KENNETH Teasy transaction
MICHAEL TEveryone was great!
ANTHONY RI needed 1/4 of gas more and they wanted to charge me $37 dollars for it. I went ahead and took the truck and put that gas myself and paid $15 for that 1/4 gas. After I was nice enough to take it from the east side of Vegas which was my destination to the west side of their location which was so far. They still wanted to charge me extra miles!! I refused and the ladies there agreed after a while so they took care of not charging me after all. So make sure you turn your truck in at the exact gas amount and do not agree to take their truck to another location away from your home location. Vegas seems small but there’s construction happening everywhere which equals traffic.
SYLVIA MAlways highly recommend the location near Oakey and Decatur in Las Vegas. Excellent customer service.
Alex jBeen coming here for over 15 years, no matter which uhaul is closer, I always go here
VINCENT DSome employees seem to have issue with filling the propane. When I asked they told me "are you sure? It will take a while to move the vehicles to fill your RV?". When I responded with that is ok, it took less than 5 minutes to move the truck out of the way and for me to back my RV up
STEVEN GThis was such a quick and easy process, I was very pleasantly surprised. The store was big and had everything one needed and trucks readily available. I was in and out both when first renting and then returning the truck. Britani (sp?) was a delight and so were other staff members and I’m upset I didn’t remember their names either. Great experience!
PETER JIt was over crowded. Personal vehicle parking was horrible.
Louel FExcellent customer service!
SCOTT DThey lied to us about the mileage. They told us we’d be reimbursed if we didn’t go over a certain amount when we got the truck back in Arizona and dropped it off. We were told that is incorrect. They lied to us in Las Vegas. Isn’t that great very poor policy of their store.
NORTH CEveryone was very friendly and welcoming! Everything went smooth and i was in and out quickly!
BRANDON BCarlos & Rome we’re very helpful & friendly !
DANIELLE MMy rating above is for the 1900 S Decatur Blvd. Las Vegas, NV...not for the Utah location in Pangiuch UT!
MARK BFirst, Clara was wonderful. No issues with the office staff at all. My problem was with the trailer. The brakes were terrifying. When empty any slowing more than very gentle braking would cause the trailer to buck violently and hop. When loaded it pulled hard to one side requiring steering corrections to counteract. Also the undercar safety chains were both not serviceable. One was missing the rubber keeper and one had no hook at all. Whoever is checking these needs training.
Andrew CI forgot the name of my representative behind the counter when I got there, but she was absolutely amazing
CLIFTON NI was very pleased with the customer service from everyone. I walked in with no reservation and was in and out very quickly. Thank you.
MARIA GFirst off I ordered reserved a trailer 16 foot car trailer and a 15 foot U-Haul. I had to have them search for a trailer because there was no trailer for me when I reserved one second of all when I went to pick up the truck. The truck was damaged. when I went in to tell them the truck was damaged. She goes. Oh it must’ve happened overnight. I don’t know there’s stickers all over the truck where the damages the fender when you backed up went into the tire. They were gonna let me drive that truck to Florida. They gave me a new truck then Saturday I had to go to a different location to pick up a 16 foot car trailer. The location in Decatur needs some work.
TRACY LEvery thing was good
Naomi HAs far as employees who work there..excellent..very busy, still cordial. 26' truck was clean, looked in good running order, but ran very loud and rough..ck engine light came on hr and a half away from destination..I dont believe that could be known ahead of it happening..
Mark BYour shop employee is very good at what he does! He is fast, efficient, courteous! This man should be given a raise! He is the best!
Michael LTHE TRUCK NEEDS A TUNE UP AND TRANSMISSION CHECK BUT WAS CLEAN. THE AGENT AND STAFF WERE VERY ROFESSIONAL AND HELPFUL! I ALWAYS COME TO THIS LOCATION. I ONLY HAD TO REMIND THEM TO GIVE ME A DOLLY BECAUSE I DIDNT SEE ONE IN THE TRUCK. I RESERVED ON-LINE AND WAS VERY SATISFIED . THANK YOU MRS MYERS
MARIA MThe owner was so cheerful and helpful and the folks in the yard connected, and later disconnected, the trailer quickly and carefully. I almost wish I had more work to use trailers from this specific location. Till next time - you have my business..
TRACIE CYou know you pay for the people to move your stuff & I end up moving it all. The guy didn’t even want to be here. No doubt it was cheaper to have this deusch bring the container than having uhaul
Brent S | Overall ExperienceGreat service
Rafael C | Overall ExperienceEmployes we very Professional
sherrie k | Overall Experience. U-Haul has always been my first choice when it comes to my needs of this kind. The staff overall is outstanding and helpful, by phone & sitewide at all localities! Thank You
KATHRYN M | Overall ExperienceThe staff was professional, friendly and helpful
DANIEL O | Overall ExperienceOverall great experience
john m | Overall ExperienceThe communication at Uhaul is a the worst ever. I am never using Uhaul again. How many times I’ve had to call and find that you guys couldn’t help me because you didn’t know what you need to do
Donald C | Overall ExperienceSabrina the GM and her entire Team are absolutely stellar! Truly exceeded my customer experience considering most of my Uhaul experience comes from South Florida (thats not s compliment).
AARON F | Overall Experience