Customer Reviews for U-Haul Moving & Trailer Hitch Center of Las Vegas

11264 reviews

1900 S Decatur Blvd   Las Vegas, NV 89102
(Decatur and Oakey)

(702) 251-9250

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(702) 251-9250

1900 S Decatur Blvd
Las Vegas, NV 89102
(Decatur and Oakey)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Allen H. 
Rating:
4.0

Customer did not leave a comment.

DIANNA J. 
Rating:
5.0

Customer did not leave a comment.

Ajla K. 
Rating:
5.0

Customer did not leave a comment.

Abby H. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA DANIELL P. 
Rating:
5.0

Drop off, was @ a uhaul, facility and staff were, Outstanding!!!! Wish I had gotten the gentlemans name, but after @ 2500 mile trip, my brain did not function, as well as I wished..

Jeremy Q. 
Rating:
5.0

Smooth, easy dropoff, organized, well staffed.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

JAMES LEE W. 
Rating:
3.0

I have rented U-Haul's for years and this is the first time that I actually had a bad experience the customer service was horrible everyone acted like they didn't wanna be at their jobs and intern was taking it out on your customers when I called customer service they completely ignored my situation and try to fix it by giving me some free miles not what I wanted at all. Allen at your re- Scheduling call center was A nightmare and would not let me talk to a supervisor that could potential he help me with my situation.

Christiana D. 
Rating:
4.0

Customer did not leave a comment.

Edward W. 
Rating:
4.0

Customer did not leave a comment.

Jeffery H. 
Rating:
5.0

You're doing great!

BORISLAV D. 
Rating:
2.0

I have been passed around from different Uhaul locations and phone numbers as well. I made several trips to different locations. There are several notes in regards to my experience, and I got brushed off again. I understand we all have our limits from having years of management and customer service experience. However, there was a lack of communication, and the manager was more defensive than helpful. Being in customer service myself for many years and being on the other end, I ensure I carry a friendly tone. They lack basic customer service skills. Not once did the manager apologize or offer solutions. I had to guide them to a solution.

Hector P. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
1.0

It's a shame now that the U-Haul was stolen & recovered all of the sudden I owe over $1000 but if I could have turned it in myself it would have been less than $200. I will be disputing this to the fullest

jill T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM EDWARD H. 
Rating:
3.0

Customer did not leave a comment.

Erik O. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Roy S. 
Rating:
1.0

I had to go back to this location three times to get my Hitch installed. I had the appointment for three weeks and TWICE they didn't have the equipment they needed to install my hitch and the second time they sent me to Walmart to get the part for them. They gave me the incorrect part information to purchase at Walmart. They wasted a lot of my time this week and they were very unprepared.

Meagan A. 
Rating:
5.0

My second time turning in rentals here. Very fast & organized.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Pat M. 
Rating:
5.0

Really easy to access & staff was excellent

CHRISTINE FRANCE P. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

Jimmie J. 
Rating:
5.0

Customer did not leave a comment.

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

MANDI C. 
Rating:
5.0

Customer did not leave a comment.

Eugen W. 
Rating:
1.0

Staff was extremely rude throughout our whole experience. Talked down to and over despite failing to call us upon box arrival. Extremely disapointed with this location.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL RUSSELL C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
4.0

Customer did not leave a comment.

Sarah D. 
Rating:
5.0

East quick drop-off. Thankyou

RON-ERIK R. 
Rating:
4.0

I had to return the truck with the 24/7 online service.

VERONICA P. 
Rating:
5.0

Also very professional and helpful. I would definitely recommend uhaul.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Brent B. 
Rating:
5.0

My experience was fantastic at this location, the employee who helped me return the trailer did a outstanding job, he was very nice and super quick with helping me return the trailer.

Jesse G. 
Rating:
2.0

Customer did not leave a comment.

Molly R. 
Rating:
5.0

Customer did not leave a comment.

CARLETON EARL P. 
Rating:
1.0

Nobody wanted to help us get the car off the trailer which wouldn't come off without damaging the vehicle. A U-HAUL employee incorrectly helped us put the vehicle on the trailer in Austin.

Kelly L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS E. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

The Staff is great very helpful and knowledgeable.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Brandon H. 
Rating:
1.0

I was quoted $350 to install hitch and wiring for my Kia Sedona. I show up and am informed that it would cost me $425 to have installed. I showed 3 employees the emailed quote from Uhaul and a manager told me I could pay the $425 or cancel the appt. I was told it was “not their fault” and that the quote was wrong. Fine. But don't expect the customer to cover $75 of company oversight and malfeasance.! After the job was finished, I asked if they included the hitch receiver and ball as I was told over the phone when I scheduled the visit. The cashier didn't know. I checked the van. No hitch receiver, no ball. Another $50 for receiver, receiver pin, and ball. I am so disappointed in Uhaul as a company and their employees for not taking more ownership!

Nathan S. 
Rating:
4.0

Customer did not leave a comment.

MARILYN LOUISE M. 
Rating:
5.0

Customer did not leave a comment.

Gregg D. 
Rating:
3.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

it was outstanding service thanks a million

Arthur H. 
Rating:
4.0

The location is horrible, but the staff were friendly and efficient.

Teresa M. 
Rating:
1.0

Customer did not leave a comment.

Gavin E. 
Rating:
1.0

This location had no knowledge we were to return the truck to them, We were to only return the tow to this location. Then when we did return the truck we were charged for over mileage because we still had things we needed to unload but this location had no storage units it was for equipment returns only which we had not been informed. That's when we had to ride around to find a storage unit causing them to charge us $121.00 YUCK!!!!!

Lonnie M. 
Rating:
5.0

Customer did not leave a comment.

Costa T. 
Rating:
5.0

Customer did not leave a comment.

ALESYA S. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND M. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
3.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Nuthin

ROBERT X. 
Rating:
1.0

The truck was TOWED to Las Vegas! I never went there!

LORI S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN R. 
Rating:
5.0

A+ customer service, very easy to return the equipment. Was in and out in no time.

MATTHEW P. 
Rating:
3.0

Location was busy and appeared hurried.

JACOB S Z. 
Rating:
3.0

Guy who helped me check in the truck and dolly was quick and helpful but they waited until a lot of us were in the store to tell us if we were returning to drive the trucks into the shop which is not usual for any uhaul I've ever been to

BRITTANY T. 
Rating:
4.0

Customer did not leave a comment.

Hamza A. 
Rating:
1.0

I was quoted $148.00 dollars for the hitch installation which is what I paid at one of your other stores in Las Vegas. This store charged me 3 hours labor or $270 but they called me 1.5 hours after I dropped off the car to tell me it was done.Never will I use U-haul again and I will tell everyone I know about this BS.

James M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH L. 
Rating:
5.0

Nothing that I see needed improvement

KENNETH L. 
Rating:
5.0

Customer did not leave a comment.

Harold K. 
Rating:
5.0

Easy to find and fast service

EUGEN W. 
Rating:
4.0

The whole process was quick easy and painless in and out very efficient.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

NORA Z. 
Rating:
5.0

Pick up your truck out of state. Do not try to make things happen in California because it won't happen for you!

Michelle M. 
Rating:
4.0

Customer did not leave a comment.

Coy E. 
Rating:
4.0

Only thing I can say is on the auto lift when we retuned it you charged me 10 dollars to unhooked it and my husband unhooked it himself and lowered the car down?? So that was a shady deal! 10 bucks is 10 bucks shame on this!

MARY R. 
Rating:
5.0

Customer did not leave a comment.

Nicolas D. 
Rating:
5.0

The experience with ubox and uhaul was amazing. I didn't want to drive my own stuff across the country and a friend told me of ubox. Wow what a great experience. Nothing was damaged. Everything came perfectly set as I put in the box. Plus my stuff got to me 11 days earlier than expected. The woman who dropped off my boxes was super friendly and professional. Thank you uhaul for having such a great service and employees.

Angie P. 
Rating:
3.0

Customer did not leave a comment.

NAOMI K. 
Rating:
5.0

Except for the leaking roof, it was an excellent trip.

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

ETEUATI M. 
Rating:
5.0

Great people who know their business and work.

Richard E. 
Rating:
1.0

Even though I checked my truck back in online, the staff the next day said I didn't and charged me $20. I also filled it up with gas and they still charged me for 3 gallons for an additional $35! The girl at counter just laughed it off and would not even entertain a refund. It was like a “Next” take a # we don't care at the Vegas location, where Bluffdale's check out experience was completely opposite.

Curtis S. 
Rating:
5.0

From pick up to drop off, flawless. No issues whatsoever.

Talia W. 
Rating:
1.0

I asked for a refund of the difference for over filling the truck by $100 my intentions were to put $30 to get it to 1/4 of a take not $140 and Ana the store Manager flat out denied any reimbursements

Eletrica E. 
Rating:
5.0

Large crates blocking entry, nearly scraped both my truck and trailer. Personnel did not really care how bad of facility the maintained took 3 tries to enter the drop area. Unbelievable!

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Don G. 
Rating:
4.0

Customer did not leave a comment.

Coriane G. 
Rating:
4.0

I cannot over emphasis how this location is the complete opposite from the Medford location. The rep's were very friendly, helpful and kind.

James C. 
Rating:
4.0

Customer did not leave a comment.

KERRIE G. 
Rating:
4.0

I did an after hours drop off. Make sure you have cellphone service and a phone that can get on the internet and use the uhaul equipment app or they will charge you 20$ service fee. I was refunded the 20$ after I filed a complaint.

Breona W. 
Rating:
5.0

Customer did not leave a comment.

Bernadette C. 
Rating:
5.0

Customer did not leave a comment.

GENEVIEVE D. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

Great customer service

Hyman I. 
No reviews have been submitted for this location.

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