Customer Reviews for U-Haul Moving & Trailer Hitch Center of Las Vegas

Rating:

5.0

Carlos was great and helped resolve our issue with when the truck should have been returned....we thought we had all day....per the Uhaul Rep I talked to and why we chose this location with later operating hours....but when we got there the guy inspecting teh truck started adding charges.....again Carlos was great and helped us resolve the issue....great customer service omn the drop off....by Carlos....

Rating:

5.0

The truck was good

Rating:

2.0

Go out and check to see if everything is up to standard before leaving the premises instead of having your customers do it whatever happened to customer service that's out the window

Rating:

5.0

I was really satisfied with Carlos’s professionalism. He made things simple easy, direct, & comfortable enough for us when we arrived to drop off the U-Uhual. If anything else attracts us to rent from this location it’s all thanks to CARLOS! Great customer service.

Rating:

5.0

The guys were very helpful with letting me drop the car carrier off early. Super nice

Rating:

5.0

Everything was great! Thank you!

Rating:

5.0

Thought the experience was amazing

Rating:

5.0

Everyone is very efficient and friendly.

Rating:

3.0

Show all the cost factors that go into the final bill to the customer, so they know what they will be paying, and don't get suprised by a bill that's three times what they thought it would be.

Rating:

5.0

Checkout was easy and efficient! Everyone provided great customer service!

Rating:

5.0

Nice people very organized.

Rating:

5.0

Good Customer Service

Rating:

5.0

Everyone was very friendly and efficient!

Rating:

5.0

Received excellent customer service, employees great people and friendly.

Rating:

5.0

Excelente servicio 👍🏻

Rating:

5.0

They gave me a good reason to keep doing better opportunities to rent a truck also they're friendly guys 👦

Rating:

5.0

Greetex when i entere and took care of everything quickly.

Rating:

5.0

We happened to have gotten a new truck. My drive said it was awesome. It met our need, and hopefully, I won't have to move again, but if I do it will be with uhaul..

Rating:

2.0

need to provide good working equipment and not create additional headached to the customer whne they rent equipment to you. Should listen to customers needs/conserns and address those immediately

Rating:

5.0

Everyone was helpful and made the drop off a breeze. I had to go before I started unloading because I really needed a dolly. So I shared my story with the pick up and they immediately provided me with one so I could unload and drop off the same day. Everyone was good and professional with me.

Rating:

5.0

The drop off crew was funny and much appreciated after a long trip and unload. You have amazing employees

Rating:

2.0

Just conduct buisness .Not be rude and uninviting give trucks in a gas full position take notice of how truck was given on one way

Rating:

5.0

The staff was friendly and helpful. Very efficient.

Rating:

5.0

easy transaction

Rating:

5.0

Everyone was great!

Rating:

3.0

I needed 1/4 of gas more and they wanted to charge me $37 dollars for it. I went ahead and took the truck and put that gas myself and paid $15 for that 1/4 gas. After I was nice enough to take it from the east side of Vegas which was my destination to the west side of their location which was so far. They still wanted to charge me extra miles!! I refused and the ladies there agreed after a while so they took care of not charging me after all. So make sure you turn your truck in at the exact gas amount and do not agree to take their truck to another location away from your home location. Vegas seems small but there’s construction happening everywhere which equals traffic.

Rating:

5.0

Always highly recommend the location near Oakey and Decatur in Las Vegas. Excellent customer service.

Rating:

5.0

Been coming here for over 15 years, no matter which uhaul is closer, I always go here

Rating:

4.0

Some employees seem to have issue with filling the propane. When I asked they told me "are you sure? It will take a while to move the vehicles to fill your RV?". When I responded with that is ok, it took less than 5 minutes to move the truck out of the way and for me to back my RV up

Rating:

5.0

This was such a quick and easy process, I was very pleasantly surprised. The store was big and had everything one needed and trucks readily available. I was in and out both when first renting and then returning the truck. Britani (sp?) was a delight and so were other staff members and I’m upset I didn’t remember their names either. Great experience!

Rating:

3.0

It was over crowded. Personal vehicle parking was horrible.

Rating:

5.0

Excellent customer service!

Rating:

2.0

They lied to us about the mileage. They told us we’d be reimbursed if we didn’t go over a certain amount when we got the truck back in Arizona and dropped it off. We were told that is incorrect. They lied to us in Las Vegas. Isn’t that great very poor policy of their store.

Rating:

5.0

Everyone was very friendly and welcoming! Everything went smooth and i was in and out quickly!

Rating:

5.0

Carlos & Rome we’re very helpful & friendly !

Rating:

5.0

My rating above is for the 1900 S Decatur Blvd. Las Vegas, NV...not for the Utah location in Pangiuch UT!

Rating:

3.0

First, Clara was wonderful. No issues with the office staff at all. My problem was with the trailer. The brakes were terrifying. When empty any slowing more than very gentle braking would cause the trailer to buck violently and hop. When loaded it pulled hard to one side requiring steering corrections to counteract. Also the undercar safety chains were both not serviceable. One was missing the rubber keeper and one had no hook at all. Whoever is checking these needs training.

Rating:

5.0

I forgot the name of my representative behind the counter when I got there, but she was absolutely amazing

Rating:

5.0

I was very pleased with the customer service from everyone. I walked in with no reservation and was in and out very quickly. Thank you.

Rating:

1.0

First off I ordered reserved a trailer 16 foot car trailer and a 15 foot U-Haul. I had to have them search for a trailer because there was no trailer for me when I reserved one second of all when I went to pick up the truck. The truck was damaged. when I went in to tell them the truck was damaged. She goes. Oh it must’ve happened overnight. I don’t know there’s stickers all over the truck where the damages the fender when you backed up went into the tire. They were gonna let me drive that truck to Florida. They gave me a new truck then Saturday I had to go to a different location to pick up a 16 foot car trailer. The location in Decatur needs some work.

Rating:

5.0

Every thing was good

Rating:

5.0

As far as employees who work there..excellent..very busy, still cordial. 26' truck was clean, looked in good running order, but ran very loud and rough..ck engine light came on hr and a half away from destination..I dont believe that could be known ahead of it happening..

Rating:

5.0

Your shop employee is very good at what he does! He is fast, efficient, courteous! This man should be given a raise! He is the best!

Rating:

5.0

THE TRUCK NEEDS A TUNE UP AND TRANSMISSION CHECK BUT WAS CLEAN. THE AGENT AND STAFF WERE VERY ROFESSIONAL AND HELPFUL! I ALWAYS COME TO THIS LOCATION. I ONLY HAD TO REMIND THEM TO GIVE ME A DOLLY BECAUSE I DIDNT SEE ONE IN THE TRUCK. I RESERVED ON-LINE AND WAS VERY SATISFIED . THANK YOU MRS MYERS

Rating:

5.0

The owner was so cheerful and helpful and the folks in the yard connected, and later disconnected, the trailer quickly and carefully. I almost wish I had more work to use trailers from this specific location. Till next time - you have my business..

Rating:

5.0

Very efficient.

Rating:

5.0

NA

Rating:

1.0

The customer service agent that was working one of the three stations was really rude and inappropriate with me. She wasn't even the person that was working with me, the one that was needed her help. The one that was helping me was just getting my keys back after the hitch installation was finished on my car. She was upset because she said the person that did the hitch installation didn't finalize it in the system so I could be charged. I told her she was confused because I paid for this up front weeks ago. This transaction was paid for at the time of booking and was almost $1,000. It was not a credit card hold, the money left my account and did not come back. I went back to the email and text message and clicked the link and showed them the U-Haul website where it showed the transaction and how much I paid and that I owed nothing in the balance. They continued to fuss around with the computer as she got another person's help and I said what else do you need from me? I had gotten my keys back and proven that it was paid for, but they were still trying to figure out what to do with the computer. The salesperson said that we are charged when the work is complete, and they were trying to get the system set up so they could charge me. I again told them that I paid for this in full at the time of booking weeks ago and showed them again on my phone that it says how much I paid and the date that I paid it and offered the reservation number so they could verify that themselves. The agent that was helping the other agent which was a loud overweight volatile African-American woman said yes we heard you. I said you don't need to change something in the system to charge me, if I've already been charged and proven that to you. She then asked me if I was going to continue this kind of attitude with them going forward. I told them that I was eager to go home, because this was a four or five hour installation and it required me taking two Ubers and I knew I had to drive home in rush hour. She then told the girl that was helping me originally to just print out whatever was on the screen and have me sign it and quote get him out of here. I think them and signed the paper and went to leave the space which is a huge room and before I could even get to the door probably 50 or 100 ft away I could hear the African American woman that was so rude to me talking to the two clients that she was originally helping complaining about me and my attitude and how rude I was. I then yelled out in defense from myself from across the room from the door, saying that I wasn't being rude, I was being defensive because you were trying to charge me again after I showed you three times that I'd already paid, and paying for something twice when it's nearly a $1,000 transaction is something that would make anyone uncomfortable. You said that people pay for hitch installations after the work is done and I prove to you three times that I paid for it at the time of booking, which of course makes more sense because the hitch has to be ordered and it's expensive, if the customer doesn't show up for the installation they probably can't return that hardware. So maybe people that walk in pay when it's complete, but the website most certainly did that give me the option to pay afterwards. She started yelling from across the room saying okay sir goodbye sir okay sir have a great day sir okay sir goodbye sir goodbye sir goodbye sir goodbye sir okay sir goodbye sir have a great day sir goodbye sir with all kinds of attitude trying to get me to leave. I went outside and spoke to another employee about the situation and got the managers name and contact information as well as the owners. I'm told that she took a personal day today so I'll reach out to her tomorrow and then I will reach out to him. This was a expensive transaction, on a very expensive car, and my account would show that I've rented trucks from this location countless times and trucks and trailers from U-Haul in this area from other locations countless times. To make matters even worse, my installation date was a week prior. I clicked the link from the confirmation text message the day of the installation and it took me to the website and it said yesterday's date which was a week after the date I chose when I paid. No one ever contacted me to reschedule. No one ever contacted me to ask if that date and time was okay. No one ever contacted me to let me know that I had been rescheduled. No one ever contacted me to let me know why it was rescheduled. When I got there yesterday I talked to someone and eventually the manager by accident and the person that does the hitch installations, and they said it was because the hitch never showed up. So I thought I was going to have to leave and get it rescheduled yet again. I asked for him to go check to make sure that it wasn't there and he did and he found it. The manager looked at the tracking information and said it had just arrived a couple hours previously. Obviously they see the appointments every day when they get there in the morning, they should check that day or the day before to make sure they have received the hitch to install and if they haven't, they need to call and reschedule. So why didn't anyone call me that morning and say your hitch isn't here would you like to reschedule? The ball was dropped every single point in this transaction. Then the manager told me that my car is the biggest pain in the butt when it comes to these installations, I have an Audi and she said they are the worst for hitch installations and that the whole back end of the car has to come off. She said it would take 5 hours and if I had the electrical part done which I was not, that it would have taken all day. This was around 12:45 p.m. and she said she was sure he would be done around 4:00 p.m. anyone that's decent at math knows that's definitely not 5 hours. That would be 3 hours and 15 minutes. I never got an apology that no one contacted me to let me know that I have been rescheduled or why it was necessary. I never got an apology for No One Calling me to let me know the hitch had not arrived on time for the installation but finally did 2 hours before. I never got an apology from either salesperson for both of them saying multiple times that you pay for hitch installations after the work is done and me over and over again saying that I had already paid and continuously proving that. I have had countless customer service and retail jobs in the past, all the way to corporate director level and owning my own businesses and Consulting for others. When you tell someone that they haven't paid, and they say they have and then they prove it. You apologize profusely. You certainly don't talk badly about them to other customers before they've even left the room. I'm sure the average transaction at this place is $29 or $39 for a truck rental for a few hours or for 24 hours whereas this was well over $900. I told them I would come back and have the electrical part installed later since I just bought this car which was obviously very expensive and I paid cash. I couldn't be more disappointed with how all of this played out. All of this was mismanaged and handled incorrectly and you can tell the sense of entitlement from the salespeople is wildly out of control. To ask me if that was going to be my attitude for the rest of the transaction is uncanny. You don't speak to paying customers that way. When you say they haven't paid and they have, you apologize for the confusion. If you don't like them, you certainly don't talk about them to other customers because it's embarrassing to you and to your manager and to your other employees and to the brand. If an installation date has to be delayed, even if the system automatically does it, someone needs to reach out and let you know what's going on and why it's happening and make sure the new date is a day and time that you can be available. If the morning of that day the materials still haven't arrived, someone needs to reach out again and let you know that it might have to be rescheduled one more time. None of this is rocket science. David that I am told is the general manager or the owner needs to make way better decisions when it comes to who he hires and who he gives hiring power to. Obviously this staff feels that no matter what they do they will retain their jobs or they would have never acted that way in front of other staff and customers and probably on camera. Even his manager that was working with me didn't apologize for me being rescheduled and no one letting me know or reaching out to find out if that day and time was available which of course was a weekday in the middle of the day.

Rating:

5.0

The van I rent have no air conditioning

Rating:

5.0

The steering wheel is very out of alignment; otherwise, the equipment was great, and the customer service was perfect.

Rating:

5.0

No change everything is good

Rating:

5.0

An over all excellent experience. I was very please with the employees and the equipment.

Rating:

1.0

Dont charge 11 gallons of gas when i drive 10 miles!!!

Rating:

5.0

Drop off was great, that's the way it suppose to be. Thanks

Rating:

2.0

You know you pay for the people to move your stuff & I end up moving it all. The guy didn’t even want to be here. No doubt it was cheaper to have this deusch bring the container than having uhaul

Rating:

5.0

Great service

Rating:

5.0

Employes we very Professional

Rating:

5.0

. U-Haul has always been my first choice when it comes to my needs of this kind. The staff overall is outstanding and helpful, by phone & sitewide at all localities! Thank You

Rating:

5.0

The staff was professional, friendly and helpful

Rating:

4.0

Overall great experience

Rating:

1.0

The communication at Uhaul is a the worst ever. I am never using Uhaul again. How many times I’ve had to call and find that you guys couldn’t help me because you didn’t know what you need to do