Customer Reviews for U-Haul Moving & Trailer Hitch Center of Las Vegas

11081 reviews

1900 S Decatur Blvd   Las Vegas, NV 89102
(Decatur and Oakey)

(702) 251-9250

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(702) 251-9250

1900 S Decatur Blvd
Las Vegas, NV 89102
(Decatur and Oakey)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ron G. 
Rating:
3.0

The U-Haul in Las Vegas made me wait for over an hour before my U-Boxes were ready to load, causing me to pay my movers additional money because of the wait. The Shreveport location was helpful even though my U-Boxes arrived 3 days late. Becky, the lady who delivered my U-Boxes, gets an excellent rating for her customer service.

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS JOHN D. 
Rating:
5.0

At check in, the representative agreed this truck should of not been on the road in its condition..

Francisco C. 
Rating:
4.0

Customer did not leave a comment.

SALVADOR OSWALDO P. 
Rating:
4.0

Yes, however I lost half of a day of moving as the girl who I originally spoke to was unwilling to problem solve a booking issue with me. Upon return later and speaking to another employee she DID problem solve and provide excellent customer service.

HAYLEE ANN N. 
Rating:
5.0

I was very satisfied

VINCENT RUBEN AN Q. 
Rating:
5.0

Very helpful and polite.

Karen J. 
Rating:
5.0

Customer did not leave a comment.

OVAD A M. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Rating:
1.0

I reserved truck and trailer and was not ready when I arrived, Vehicle was not pulled up to me Nor did anybody walk around vehicle with me

robert W. 
Rating:
3.0

The staff team has a huge communication problem. My reservation was cancelled by someone at the location. It was explained to me that I did not pick up the vehicle at the reservation time (8:00pm) and therefore the office closed (at 8:00pm) and cancelled my reservation. This makes absolutely no sense!! They lack professionalism and proper hand off of information. The staff at the front desk are very short and aggressive. Assistant manager Nicholas provided better service; he made himself the point of contact. Other assistant manager was rude and did not speak to me, only made outburst and stomped around. Very disappointed, have done business with them for years. There is no excuse for this bad service.

Latrice P. 
Rating:
5.0

Customer did not leave a comment.

Ryerson C. 
Rating:
5.0

Everything was great. Thanks

DONALD GEORGE B. 
Rating:
3.0

Customer did not leave a comment.

Austin N. 
Rating:
5.0

Everything was great

Adriana C. 
Rating:
5.0

Always a pleasure doing business with your organization

Enmanuel V. 
Rating:
5.0

Customer did not leave a comment.

TOMMY EUGENE R. 
Rating:
5.0

Customer did not leave a comment.

DONALD NELSON H. 
Rating:
5.0

The truck/van ran beautifully.. thank you for asking

FELIX JULES RENA F. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN IMHOTEP W. 
Rating:
5.0

Customer did not leave a comment.

GILDARDO H. 
Rating:
5.0

Customer did not leave a comment.

SYLVESTER W. 
Rating:
2.0

Improve your algorithms so you don't make false promises to your customers. Why do you offer products that you can't end up providing? In addition to that, receiving a notification the night before moving is extremely stressful and all I got was $50 refunded. Guess what that does not cover the additional equipment I had to purchase to make it work with the uncovered utility trailer (I reserved an enclosed utility trailer). If you're going to make changes they should be upgrades, not downgrades. I will never use U-haul again.

Olivia T. 
Rating:
5.0

Customer did not leave a comment.

STEVEN RICHARD H. 
Rating:
3.0

Reservations were complicated and when we got there they were incorrect.

teresa T. 
Rating:
4.0

Customer did not leave a comment.

Timothy G. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

I never have any complaints with this location or any location of U haul You are the only ones I will rent from I love the Decatur location you always have vehicles and are very reasonably priced thank you very much I recommend you haul to anybody who doesn't already know but we all know your company is awesome

ROSANNE ELAINE R. 
Rating:
5.0

Customer did not leave a comment.

DAVID GARY F. 
Rating:
5.0

Customer did not leave a comment.

RYAN B. 
Rating:
4.0

Improve your internet. I return the equipment 10am and i received the confirmation 8:36 pm. Your personnel said he dont have any service on his phone.

George L. 
Rating:
2.0

Teach a little about respect

TIMOTHY JAMES M. 
Rating:
5.0

Customer did not leave a comment.

LUIZ PAULO DUART D. 
Rating:
5.0

Customer did not leave a comment.

Fahim J. 
Rating:
3.0

Get more or allow more customer parking out front so we don't get told to park on the street by a rude service door attendant.

WILLIAM JOHN H. 
Rating:
1.0

Worst experience I have ever had with U-Haul the staff was absolutely not helpful at all. It started with the truck not being at the correct location and having to drive far to get to the next truck. Getting the equipment an hour late which made me late to many appointments. The staff inside not helpful. The staff that returned the item NOT HELPFUL. still charged for something I did not receive which I told would be taken care of. Now I have to call and deal with that you guys have taken SO MUCH OF MY TIME. I am not happy.

AMBER NICOLE F. 
Rating:
1.0

Awful people here with no help and rude it's really a shame

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

Mariano B. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

As advertised I was excited to use an affordable service personal are very helpful and friendly.howevre I get receipt of total $ 51.97 but charged my credit card twice $76.71 and $125.26 I don't understand.

YOHANNES TESFAHUN A. 
Rating:
3.0

Vans alignment was waayyy out of wack, and alot of slop in the wheel, seemed to not have a 2nd gear, as it went 1, 2 quickly, 3 for a looooonnngg time, then 4th gear. Truck was all over the road when driving it. Check engine light was on and the tow/haul light was on as well. I never fill these "rate your experience" surveys out. But someone needs to know that uhaul rents out unsafe feeling equipment.

steven F. 
Rating:
5.0

every one was professional

ETTA A. 
Rating:
5.0

Great manager and great employees

PAUL ALAN D. 
Rating:
5.0

Great manager and great employees

PAUL ALAN D. 
Rating:
3.0

There were no bath rooms . The staff told me to go Nextdoor?? I'm not doing business next door ?? I'm at Uhaul! I thought. I peed my pants; 76 years old. Embarrassed: Where does the staff go to the bathroom??? Someone is using a big lie ; for there own short laziness. Many rent a can companies! Enterprice has a bathroom and let's a lid man use it. Bill 702 375 0265

WILLIAM A S. 
Rating:
4.0

Have more options. I was forced to rent a vehicle bigger than I wanted because the lot was out of the three smallest vehicles. That unrequested upgrade cost me $10 bucks!

NATHAN DWAIN G. 
Rating:
4.0

The lady at the front desk was so so rude and not just to me to everyone that she “helped” blonde freckles one lady was extremely nice and helpful wish I would have got her service short blonde with short hair. The guy who checked in my vehicle was also super friendly

Erica E. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS SCOTT J. 
Rating:
5.0

Great customer service and communication. Thank you!

VINCENZO T. 
Rating:
5.0

This location has great csr. The previous renter had dog hair all over the truck. I have pet allergies so I had a bad reaction

TINA H. 
Rating:
5.0

Make return of trucks after office hours less complicated. Just return keyand no more lkggi g in at website.

ANTONIO S. 
Rating:
4.0

NA

MARLON JEFFERSON O. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN FELICIA C. 
Rating:
5.0

Customer did not leave a comment.

Randall H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Very pleasant ladies.

CATHERINE P. 
Rating:
5.0

The interior was not clean I had to sweep it with a mop

MOGESE EWNETU M. 
Rating:
4.0

Good job

silvia N. 
Rating:
5.0

Great job all the way around..

KELLY LYNN E. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN MICHAEL W. 
Rating:
4.0

Very professional staff

Tina K. 
Rating:
5.0

Great customer service! Return Tech was excellent.As was in addition the service desk. Awesome.

Robert X. 
Rating:
5.0

Customer did not leave a comment.

Robert X. 
Rating:
5.0

Don't use Siegel movers.

Travis M. 
Rating:
5.0

Customer did not leave a comment.

PAUL L. 
Rating:
5.0

Great staff and great vehicle. Just rented again same location

paul D. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

The gas gauge did not work, I drove 45 miles and pumped $40.00 trying to get to the pre-gas line and the needle did not moved until I was driving again than the needle moved and it was way past where it had to be. The brakes were very hard.

MARIA M. 
Rating:
5.0

overall very good experience.

JOSEPH M R. 
Rating:
5.0

Customer did not leave a comment.

DEVON S. 
Rating:
1.0

Hope never need to go there . very unpleasant manager with same executive crew. I feel that I am there because them not their becouse us .!!!! Bad experience no warm profesional relationship. All need to be educated on relationship with customers.

Paolo B. 
Rating:
4.0

All was great until the return. The online/automated return was not working so returning the next morning was inconvenient. The systems were down when I rented so no surprise. Customer service was way better at rental than at return.

JENNIFER MARIE W. 
Rating:
5.0

Thank you for everything. Very professional and fast service. Gladly recommend.

ALEXANDRU S. 
Rating:
5.0

no need for improvements

Darlester S. 
Rating:
4.0

The people working there are awesome. They are very helpful, friendly, and I was in and on the road very quickly.

BRADLEY SCOTT K. 
Rating:
2.0

There was a little bit of a back up inside, but I understand that happens. My issue was with the personnel outside. My loader came out with no pen and asked to borrow mine, and then took it. He was also on the phone with someone the entire time. The employee had one earbud in and was talking the entire time. After he left i checked inside the trailer, just for precaution, and there was dirt all pushed to the nose of the trailer, and trash paper in there as well. I didn't bother to ask him to clean it as he was long gone, and just swept it when i got home.

Wesley F. 
Rating:
5.0

Customer did not leave a comment.

Johnny B. 
Rating:
5.0

Customer did not leave a comment.

JOHN EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J A. 
Rating:
5.0

Thanks

Jaime Z. 
Rating:
5.0

Customer did not leave a comment.

Gillian A. 
Rating:
5.0

great location and friendly staff

AMADO S. 
Rating:
5.0

24 hour service

Ruben T. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
1.0

Road side was 2 hours later than they promised

Johnny Y. 
Rating:
5.0

Everything was great. I wouldn't use any other truck rental service after using U-Haul for our moves. Thank you.

Ricardo P. 
Rating:
5.0

Nothing that I can suggest. All was good.

NORMA LEE T. 
Rating:
5.0

Staff here are awesome

EVAN F. 
Rating:
1.0

The truck was not ready, I used the app to pick it up early, followed all the instructions, and when I unlocked the key box there were no keys for the truck. Wasted 2 hours of my morning trying to find another truck.

Jack L. 
Rating:
5.0

Super nice people. Made the process very easy. Also and probably most important they took the time to make sure everything was working and safe.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Axel D. 
Rating:
5.0

Nothing it was simpkwxand quick.

LARRY G. 
Rating:
5.0

When I for back to return the trailer I found our they never hooked up the lights so I drove around town for 3 hours or so with no blinker break lites nothing..... They need to slow down and pay attention a little better to detail and so do I I should have also checked no checks for brake lights or blinkers when getting the trailer they were kind of busy but still should be no excuse on their part or mine

Michael D. 
Rating:
3.0

Customer did not leave a comment.

Joseph O. 
Rating:
5.0

Customer did not leave a comment.

Janet S. 
Rating:
5.0

drop off point was extremely helpful in getting chain off...letting me park my vehicle there for a day until I got truck unloaded.

Mitchel L. 
Rating:
4.0

Customer did not leave a comment.

DELANO V. 
Rating:
1.0

Don't charge me double every single time. Charged twicne ecverytime I go here. Tired of having to call EVERYTIME TO GET MY MONEY

Rating:
2.0

You know you pay for the people to move your stuff & I end up moving it all. The guy didn’t even want to be here. No doubt it was cheaper to have this deusch bring the container than having uhaul

Brent S.  |  Overall Experience 
Rating:
5.0

Great service

Rafael C.  |  Overall Experience 
Rating:
5.0

Employes we very Professional

sherrie k.  |  Overall Experience 
Rating:
5.0

. U-Haul has always been my first choice when it comes to my needs of this kind. The staff overall is outstanding and helpful, by phone & sitewide at all localities! Thank You

KATHRYN M.  |  Overall Experience 
Rating:
5.0

The staff was professional, friendly and helpful

DANIEL O.  |  Overall Experience 
Rating:
4.0

Overall great experience

john m.  |  Overall Experience 
Rating:
1.0

The communication at Uhaul is a the worst ever. I am never using Uhaul again. How many times I’ve had to call and find that you guys couldn’t help me because you didn’t know what you need to do

Donald C.  |  Overall Experience 
Rating:
4.0

Sabrina the GM and her entire Team are absolutely stellar! Truly exceeded my customer experience considering most of my Uhaul experience comes from South Florida (thats not s compliment).

AARON F.  |  Overall Experience 
No reviews have been submitted for this location.

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