I had specifically requested, and submitted a reservation for, a pickup truck at this location which was 4 miles from my house, and much farther away from me than a few others as it had a pickup available on Saturday. When I checked in, I was told I was "upgraded", without notification, to a van. Which I did not want to use, but had to use as there were no trucks left on the lot at that point.
Shayne BCustomer Reviews for U-Haul Moving & Trailer Hitch Center of Las Vegas
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A sign that notes Customer Parking
Patie SDespite my asking for and trying to find a drop-off location closer to where I needed it to be, the location that they gave me was in the middle of town so having to drive through a lot of traffic with the U-Haul and the car hauler was not comfortable. Then when I arrived there I was informed I could not unload the car on the lot I had to do it on the street however there were no streets in close proximity to the U-Haul location so I had to go across a major Street to unload the car which was very difficult as I'm handicapped, then to make it easier for myself I had to keep moving the car and then the U-Haul to get the car as close as possible to the U-Haul lot for the walk back to the car. This was very inconvenient and also difficult for me as my knees will go out on me if I walk too far. I personally would appreciate if you would make it easier to get a location that is not so difficult to get to and to bring the equipment back to. Thank you
SHERYL KThere were marker lights on the passenger side of the vehicle trailer I rented. Also the license plate was almost unreadable and the tag expired in 2024. The date of my rental was January of 2026
MITCHELL NSame as #1
STANLEY Dalways friendly and they always remember me!
Melvin KGREAT EXPERIENCE, THANK YOU
RONALD PAt this time, I don’t have any improvements that I can think of since I was very satisfied.
GEORGIA Rmy gas was under what it had stated it would be in my tank
ROMAN JPretty much nothing, the experience was incredible thanks in part to Carlos G. and staff going above and beyond.
BRENTYN CFast and easy
Brian LThe traier was operational however extremely dirty at pickup.
MICHAEL CPlease improve app service Due to down time, I couldn’t pick up my truck on time, also need to change location to 1900 address to pick up in person instead of app Moving day was delayed till afternoon time, movers needed to wait more than 2hrs. Although u haul in person service was good but app was really bad, wasted my time and I need to drop in bank to take cash to pay
Hyunsoo KEMails regarding drop off location(s) were confusing and not customer oriented. Customer service (Brittany) at this location is an example for all who perform customer service in any business. Brittany listened and addressed issues/concerns with customer focus.
KEVIN DEverything smooth
ROSSANA SThe staff is always awesome! I frequently go to this location. Carlos is amazing and always makes it an easy pick up process. Patrick was always awesome during the drop off.
Connie AEveryone was friendly at the Decatur location. The only issue I had was picking up my auto transport. I guess there was a garbage truck blocking the auto trailers. This took some time to get situated and set me back so I can drop off the auto transport to the Pahrump location. The person that helped me at the Decatur location said she would speak to her manager for the inconvenience in the time it took to refund me $50. I never heard back from this location in regards to what she said or reflect on my receipt.
NICOLE Bfrom the the person on the phone, to your staff in the yard, all were very helpfull and very professinal, thank you.
STEVE TOnce again, this is about rental return. Staff not attentive, manager do something. System slow on weekends, rate went up.
SHUAI WN/A
Antressa SThe Lead Representative was Amazing, she is great at her job! I believe her name was either Cara, Sarah (I think),she is an African American woman. She is super friendly, very attentive, and thorough. She made the moving process a lot easier and less stress.
ELETRICA EThe customer service at the location on Decatur and Oakey it’s always exceptional. The staff has been amazing. Been there many times over the years and they’re always very professional very polite usually in a good mood and go above and beyond thank you guys for being excellent customer service and treating your customers the way they should be treated we truly appreciate you thank you.
Alex jEveryone was great. Upon returning my truck, I was notified I drove 110 miles knowing I only drove less than 20. I did not take a photo of the mileage prior only after to show I purchased gas. I wish I knew her name, but the lady who was processing me went the extra mile and figured out the problem. She FIXED IT! I told her I could hug and kiss her. If there was a rating higher than excellent.... she would get it. Everyone overall were absolutely great. If you need a truck, rent from this location. A+++ Highly recommended!!!
JOHN GI don’t have anything to add. It was a good experience. Price was good. People were knowledgeable.
TERESA Wnot happy after I reserved the trailer at a location close to me. I was called and told I would have to pick it up and return it to a location on the other side of town. many miles away.
bill kNothing
DAVID BAs always I get a great customer service at the front and fantastic service at the return!!
FRED YYOUR CHARGES BOEDER ON BEING FRAUDULENT
IKECHUKWUKA OI thought you guys did everything right so I don't know
JUAN MGood location and always well stocked. Staff at the return area could better communicate and let customers know when things are done.
SHUAI WThis location is well located in the city, and has tons of equipment. This is the second time I've used them; Once when I first moved to Las Vegas, and now that I've moved into my home. Both experiences have been great
ANTHONY HU-Haul staff was great...very professional. My issue with U-Jaul. extremely limited parking for private vehicles. I will not schedule a U-Haul truck at this location again.
THOMAS KCarlos G. Was amazingly helpful and informative, got me in a truck fast also great customer service. Thank you Carlos
MARKEIL TThe rental experience was quick. The staff did their job to perfection
VINCENT Soriginally, my containers were scheduled to be loaded 12/6. However, the boxes were scheduled on the opposite side of Las Vegas and my moving help had to delay a week. This caused me to have to book a return flight to Las Vegas in order to have my stuff picked up a week later on 12/15 when time permitted. Not sure if it was THIS particular location, but it needs to be mentioned.
John ONothing- nada - my friend- all good to go thanks
GERARDO MThe gal that was working weds 12pm-ish Dec 31st (new years eve day) was super nice, fast, effective. 5 stars. Sorry u don’t know her name.
MICHAEL RClaire was fantastic
DEBORAH WGreat service!
KEITH MI received terrible service from the young man who handed me the dolly at the back of the store. He was rude and ignorant.
ASHBEL SWe needed a trailer to haul a piano and U-Haul hooked us up! They installed the hitch and the electrical and everything was easy and seamless!
ROY LThank you so much uhaul
CHANNEL MSabrina and Clara are unforgettable personalities and customer care agents
Jett CThank you.
DARRYL MThis is my 3rd requesting a location of pickup and I get another location.
HANNA ZMy contract gave me a different address. Only when I found that closed did I discover the text messages directing me to the new location. A phone call would have helped!
HOWARD BGreat service, even showed me how to install and take care of the chains.
Thanh COne of the employees needs to be retrained. She was about to double charge me. I went up to the front to make the payment but the nice lady explained to me that they owe me back what I haven’t used. Had I not went to the front and just paid I would have been double charged.
RICQUAL ADid a Great Job.
JEFFREY CI really can't rate the drop off because it was @ drop off box, other than that's a great stem thank you U- haul for a great experience
Maria KHard to verify plate when backed all the way up.
kevin bYou know you pay for the people to move your stuff & I end up moving it all. The guy didn’t even want to be here. No doubt it was cheaper to have this deusch bring the container than having uhaul
Brent S | Overall ExperienceGreat service
Rafael C | Overall ExperienceEmployes we very Professional
sherrie k | Overall Experience. U-Haul has always been my first choice when it comes to my needs of this kind. The staff overall is outstanding and helpful, by phone & sitewide at all localities! Thank You
KATHRYN M | Overall ExperienceThe staff was professional, friendly and helpful
DANIEL O | Overall ExperienceOverall great experience
john m | Overall ExperienceThe communication at Uhaul is a the worst ever. I am never using Uhaul again. How many times I’ve had to call and find that you guys couldn’t help me because you didn’t know what you need to do
Donald C | Overall ExperienceSabrina the GM and her entire Team are absolutely stellar! Truly exceeded my customer experience considering most of my Uhaul experience comes from South Florida (thats not s compliment).
Aaron F | Overall Experience