Customer Reviews for U-Haul of Agoura

6,490 reviews

28650 Canwood St   Agoura Hills, CA 91301
(LIMITED PARKING- 30 min only off Chesebro and Kanan Off Ramps)

(818) 889-2353

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(818) 889-2353

28650 Canwood St
Agoura Hills, CA 91301
(LIMITED PARKING- 30 min only off Chesebro and Kanan Off Ramps)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Timothy, the person who helped me, was terrific. He patiently answered all my questions and showed me what I needed to know.

Harlan S. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Check in was great, van was clean and ready. The problem was with the check out…no one was checking out or in when we dropped off the van however the man behind the desk would not check us out. Told us to use the app drop off box, couldn't be bothered to help. After moving on a hot day you just want to get home not mess with apps!

Pete S. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer service was awesome!

Danny W. 
Rating:
5.0

Customer did not leave a comment.

Constantin A. 
Rating:
5.0

great service

ISRAEL L. 
Rating:
3.0

Make sure the vehicle is where the website says it will be. Make sure the tires are safe to drive. Do not tell the customer there is nothing that can be done until Monday…

Hugo G. 
Rating:
5.0

Customer did not leave a comment.

Bob B. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

The yping Uhaul reps are great at this location. They take great fare of the customers

DORIS B. 
Rating:
4.0

Staff was friendly and helpful. Staff appeared very professional.

LAMORIS L. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
5.0

Customer did not leave a comment.

Jeanine L. 
Rating:
5.0

Jacob did a great job. This location always takes care of folks! Thx

Mark W. 
Rating:
3.0

Truck was dirty and air conditioning didn't work. This was after being moved to a location 30 miles from where I originally reserved the truck.

EDWARD R. 
Rating:
4.0

Customer did not leave a comment.

coco Z. 
Rating:
3.0

Truck was awful needs an alignment dangerous to drive to rep when I returned truck I advised truck should not be rented

jeff G. 
Rating:
5.0

Customer did not leave a comment.

TERRY S. 
Rating:
1.0

WORST EXPERIENCE EVER!!! SECOND TIME THE MANAGER LADY GAVE US AN ATTITUDE. LAST TIME SHE TOLD US TO SO HER JOB AINCE SHE DIS NOT WANT TO DO IT AND THIS TIME SHE DID NOT ONLY MADE US WAIT ON PURPOSE. SHE BEGAN TO HELP ANOTHER CUSTOMER AND STOPPED HELPING US. WHILE HANDING MY CREDIT CARD, SHE SNAPPED IT OFF MY HAND WITH BRUTE FORCE ALMOST HURTING MY HAND. THE LAW FIRM I WORK HAVE BEEN DOING BUSINESS AT THIS UHAUL LOCATION FOR ALMOST 10 YEARS NOW AT LEAST TWICE A MONTH AND NEVER ENCOUNTERED SUCH TERRIBLE CUSTOMER SERVICE AND SUCH A VICIOUS AND ANGRY CLERK. WE WILL COMPLAIN DIRECTLY TO CORPORATE AMD PROBABLY FILE A LAW SUIT SINCE WE WILL NOT SO BUSINESS AGAIN WITH UHAUL UNTIL THIS IS CORRECTED.

Fenrando V. 
Rating:
4.0

Exterior of truck was not clean, however, performance was not affected

Bill R. 
Rating:
5.0

Truck was dirty on the outside. But overall great experience.

Harvey B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

easy to schedule pick up online

JONATHAN G. 
Rating:
5.0

The trailer had about of pound of gravel in its bed.

CRAIG P. 
Rating:
5.0

Customer did not leave a comment.

Matthew N. 
Rating:
2.0

I reserved a truck Went to pick it up but nothing Available I convinced man to give me one he said he could for 3 hours at the daily rate Not fun experience at all I needed to move my daughter to SM I spent 30 mins trying to bargain to get a truck waste of my time Shouldn't let you reserve if they give them to walk ins - made no sense

Julie J. 
Rating:
5.0

You guys are the best.

Faribors E. 
Rating:
5.0

Customer did not leave a comment.

Courtney T. 
Rating:
2.0

The app is horrible. I should of been able to pick up with no hassle but instead I was there 45 minutes cause the app wouldn't work. Caused a huge delay. Then when I asked the U-Haul employee to just ring me up without the app he said I had to do it on the app, which then lead to. 45 minutes of nonsense. Very disappointed.

Sean C. 
Rating:
5.0

Very helpful and efficient service.

Jodi R. 
Rating:
5.0

Customer did not leave a comment.

Tim H. 
Rating:
3.0

The team forgot to load the hand truck I'd requested, and I didn't realize that until I got to my move site. I made do without it, but it would have been nice to have.

Brian M. 
Rating:
5.0

Check in process was very lengthy, even with a reservation. Found out later that I might have done more electronically.

david C. 
Rating:
1.0

Tha service is really bad

JUAN B. 
Rating:
5.0

Amazing customer service. 10 thumbs up.

Matthew S. 
Rating:
5.0

Take the customers to the cars and possibly show them a few basic things.

Shawn C. 
Rating:
5.0

Post the return instructions somewhere more visible or email them to you in advance. Wasn't until I had parked the car that I saw you had to return online using a QR code.. Then had to circle the block to come back in and back up the trailer. No big deal, but would have been nice to know that before I parked, and went inside

Ava H. 
Rating:
5.0

The Kenwood location in Agoura hills is conveniently located close to 101 freeway. Very pleasant personal and good selection of products.

Caesar B. 
Rating:
2.0

had a disappointing experience this time . Picked up my van and when I returned home I discovered a refrigerator dolly in the back. I Spent over an hour on the phone with two different people trying to remedy this. Your dispatch finally told me he contacted Agoura location and that they would call me to arrange pick up…An hour later I had no call so I returned to the location and returned the dolly. I requested my miles and gas be refunded for the effort & this was agreed. I asked why they didn't call? I was told no one knew what to do because the boss was not there, and picking up the dolly would be after hours. I said it's almost dinner time..do you realize I've been waiting for your call to know what to do? Sorry he said I'll credit the miles & gas.. it's in the notes. Today I returned the van full of fuel. I was told I'd be given a $25 credit. Now looking at my bill I've been charged the original amount. The miles were absorbed by the flat rate (not deducted) & I filled the tank so no gas allowance is reflected that I can see. Sure hope you can help. Thanks

CHARLES B. 
Rating:
3.0

employees were great and place was clean but self-check in and out didn't work which is very frustrating

Raymond H. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Excellent location and attentive staff

Hassan M. 
Rating:
1.0

I had reservations. 30 minute wait only to be assigned a filthy dirty truck. Returned back in at the same location and within the 4 hour window. I was then told that According to the website, I was not at the correct drop off location. After apologies from the employee I was released 10 minutes later.

Greg W. 
Rating:
5.0

Super polite and helpful staff. No question was too complex for them to answer quickly

Margaret L. 
Rating:
5.0

Customer did not leave a comment.

Esmeraldo P. 
Rating:
5.0

Honestly wouldn't change a thing. I really appreciated the hookup and removal when I returned to drop off. Great job guys. I'll be back!

Tony D. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

We reserved a refrigerator dolly only to arrive and find no Dollie's of any kind available. The whole purpose of renting the trailer was to move one refrigerator and they didn't have the dolly we needed to to do what we wanted to do.

Steve H. 
Rating:
4.0

There was a 10-15 minute wait to pick up the vehicle due to the customer in front having some type of credit card issue

gregory M. 
Rating:
5.0

Everything just fine

JAMES J. 
Rating:
5.0

solid!

William C. 
Rating:
5.0

Customer did not leave a comment.

DORIS B. 
Rating:
5.0

Customer did not leave a comment.

kiernan S. 
Rating:
1.0

Truck was dirty and infested with ants. Was unable to reach location directly to discuss and check-out process was disjointed. On return they seemed uninterested in my issues.

brian O. 
Rating:
4.0

Customer did not leave a comment.

ryan G. 
Rating:
5.0

Customer did not leave a comment.

ROCHELLE T. 
Rating:
5.0

Customer service was excellent

Jeannine D. 
Rating:
4.0

Their “return” the truck routine is asinine. They are cutting down on their own efforts and dumping the entire responsibility onto the lap of the customer. They suggest the customer scan a QR code, follow and answer a series of questions, walked back out to the truck to take photographs of the odometer and gas indicator, and then submit through the download process. However, the app misfired two or three times in a row. And when this information was told to the employee, the response was “well G, we are busy, so you have to do it yourself“. I will never return to this location and I know that other locations provide a more traditional return service, since I have rented in the last 90 days in Miami Florida.

David O. 
Rating:
5.0

A bit understaffed but still did a nice job Thank you

ALEX P. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

everything was great!....as usual

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P. 
Rating:
1.0

I believe the hidden fees and blotch mobile pick up functionality makes uhaul an undesirable choice to rent from. I had an overall exasperating experience with the cargo van rental. I had scheduled a pick up at 7P (store was closed) and had used the Mobile Service. Nothing worked! It took close to two hours to validate the account, smartphone and get into the cargo van. The van was filled less than half the tank but it didn't allow me to note that so when I had returned the van filled to the same spot-I was charged an additional fee. The wait time to access help of Customer Service was frustrating. After getting through, 40 mins later, I spent over an hour talking to the rep (who was kind and courteous) trying to resolve the mobile “pick up truck” feature, which I'm sure is common given the overall wait time. You can't imagine feeling pressured to borrow the van, make the move, and return the van within the allotted time to avoid extra fees and to experience the faulty mobile function, the tank wasn't filled correctly, and the van wasn't parked where it was shown in the picture so I had to go search for it. It was a terrible experience.

Shirley L. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Adolfo C. 
Rating:
5.0

Everyone was professional and friendly, check-in / check-out was seamless. Parking spaces were narrow and limited, but accessible.

David E. 
Rating:
5.0

Customer did not leave a comment.

ScottE P. 
Rating:
3.0

You are charging me for cleaning as I said the vehicle was dirty but it was dirty when I got it. Please refund the cleaning charge.

Andrew O. 
Rating:
5.0

Customer service was excellent. I would definitely recommend this location

Scott M. 
Rating:
2.0

More staff waited an hour from my reservation time to get the van making me late to the pick up.

CHRISTIAN V. 
Rating:
5.0

The was received dirty. And on the return. The question was that. Is the vehicle clean enough for the next customer. I said no. But you still charged the $25 fee.

tim B. 
Rating:
5.0

Betty and crew were amazing. Great experience start to finish and very affordable. Thank you!

Mark W. 
Rating:
5.0

They made it easy for you because they're organized and the truck I wanted was available. I've rented many trucks before, but this experience was so hassle-free that I would rent here again without fear. Footnote: the one criticism I have for the person that checked me in was she had obviously not read your insurance policy and could not tell me wven the basics of what was covered.

lu S. 
Rating:
5.0

Customer did not leave a comment.

Andrew T. 
Rating:
5.0

Customer did not leave a comment.

Marius O. 
Rating:
5.0

Just an FYI... The driver side mirror requires tightening, the mirror slides down with the roads vibrations and the driver side rubber weather stripping falls down when you open the door.

David E. 
Rating:
3.0

Very rude was the manager and was charged $20 extra as I had to waste my gas because they said I never returned the trailer and they don't even do inventory on what was returned and on their lot. Lost a costumer for life and a couple of others that heard about it

DARRICK S. 
Rating:
5.0

Great experience. Timothy was Great!

Gabrielle I. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
1.0

The truck was supposed to have a 1/4 tank of fuel, but only had less than 1/8. The A/C didn't work. The cab was dirty and had biting insects. Trying to get hold of this location was impossible. I tried several times and the wait was over 30 minutes. I called the next day and got the company call center, this center doesn't answer calls most of the time. All that the call center could do is take $50 off, after being on the call for over an hour. Going through the u haul investigative process takes a number of days with no guarantees. They know for most people that they won't wait and they will go away without proper reduction in the rental cost. Clearly, I'll rent elsewhere next time. Sad how u haul treats their customers, but it's how they do business.

Barry S. 
Rating:
5.0

Great experience overall. Lovely staff.

Deborah H. 
Rating:
4.0

I am not a fan of downloading my DL online, subjecting it to possible hacking but otherwise, a smooth process.

Bruce R. 
Rating:
5.0

The employees were super helpful even when we locked the keys in the truck 😜!! I believe you treat people the way you'd like to be treated and that's worked out most of my adult life . The employees were all kind .

Delania E. 
Rating:
5.0

Customer did not leave a comment.

Shawn V. 
Rating:
5.0

The staff was friendly and helpful.

THOMAS T. 
Rating:
1.0

I rent trucks at least once a month with UHaul. WORST EXPERIENCE EVER!!! Complained to manager and was giving an attitute! Ask to help me with return and was told NO!!!

Fenrando V. 
Rating:
5.0

Customer did not leave a comment.

Pablo O. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
3.0

We rented a truck on two occasions this month and neither time did the "Mobile Pick-Up" app work which caused a two-hour delay in our plans.

Dale H. 
Rating:
5.0

Everyone was accommodating so I'm happy and would do it again next time

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Lillian A. 
Rating:
4.0

Customer did not leave a comment.

Arlan P. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

LISA W. 
Rating:
5.0

Service was world class. Maybe get a better credit card reader up front. The representative, Timothy was amazing!

Tim M. 
Rating:
3.0

easy drop-off, but staff wants you to "do your return online" instead of helping - seems odd since they were just standing there with apparently nothing else to do while I'm trying to figure out how to return the equipment online (e.g. do their job for them...)

Dave C. 
Rating:
5.0

front desk needs more help by having more employees to assist until your automated customer service gets more established

MAX K. 
Rating:
1.0

Worst Uhall experience I have ever had and I have used Uhall over a hundred times. I will never use this location ever again. In fact tomorrow we are getting a Rent-it truck because of our bad experience at this Uhall. We may never use Uhall ever again for our buisness because it seems you can no longer be trusted.

David A. 
Rating:
5.0

Great service for my U-Boxes.

dan t.  |  Overall Experience 
Rating:
5.0

I've had a 2+ year U-Box relationship with the Agoura Hills staff and they've always met or exceeded expectations.

dan t.  |  Overall Experience 
Rating:
5.0

I’ve rented several times from UHaul Agoura for all kinds of small jobs in the last few years. The staff has always been excellent, friendly and knowledgeable. It’s is a pleasure to do business here.

RICHARD L.  |  Overall Experience 
No reviews have been submitted for this location.

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