Customer Reviews for U-Haul of Agoura

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Agoura

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David D.
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Customer did not leave a comment.

Susan R K.
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Customer did not leave a comment.

PAUL J.
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Competent, friendly staff Excellent customer service Good equipment availability Off hours return Let me park my car at the site while I used the rented truck -- thank you very much Excellent customer service

PAUL B.
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The staff was very helpful and friendly for my trailer rental. Thank you!

BAHRAM S.
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Customer did not leave a comment.

JACK D.
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I am very disgusted with Uhaul. I had a very bad experience and I will tell everyone I know how poorly I was treated by corporate Uhaul. I made a reservation online to pick up my truck at 5pm on Sunday, and when I got there at 5pm, they had just closed!!!! There was no way to get another truck. WHY would Uhaul allow me to rent a truck at 5pm when the store was closed!! It shows a terrible lack of careing for their customer. It caused a HUGH problem and a loss of at least $2,000 for me because it was a large commercial client that needed to be moved ONLY on a weekend night from the commercial building and the new location that they were moving to would allow them to only move into the new location on the following weekend! I find it hard to believe that someone at Uhaul could not figure out how to program the reservation system to either show me that the store closes at 5pm or simply just not allow me to reserve a truck at 5pm when the store was already closed. I can't wait to tell everyone I know how terrible and lame Uhaul is and doesn't care enought about their customers. I was only offered a $50 refund, which does NOT come close to the $2,000 that I am obligated to pay my commercial client for the extra rent that they are obligated to pay to their current landlord because they were down sizing to a cheaper/smaller location. I was very polite on the phone to the lady, Keona at the central phone center on Sunday night when I called for help. She did everything she could but when I asked to be transfer to speak to a supervisor the phone rang for 20 times and the supervisor the call just stopped ringing- so it was obvious to me that the supervisor was just NOT interested in me. I just can't wait to tell everyone i know about this experience with Uhaul

Alexandru B.
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Customer did not leave a comment.

JACK G.
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Everything started out well. On return, Myself and 2 other customers waited inside the offic for 17 minutes before some came in to take care of returns. There were al least 2 or 3 workers there filling about 17 propane tanks while we just waited. They needed to have someone in the office to deal with customers. Very unhappy......

JONATHAN R.
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Customer did not leave a comment.

LAZARO A.
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MARTY K.
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James P.
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Great experience

Richard J.
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Customer did not leave a comment.

PAUL J.
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I was told that the hand truck was included in the truck rental. Then, I got charged $7 per day for the hand truck that was already installed in the truck. You should comp me for the hand truck, considering the 200 miles a $1.19 per mile U-Haul made a haul on my two day use of the truck.

Christopher M.
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Great service, was there only 10 minutes, real quick and top quality service. Thanks.

ROBERT E.
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none

shaheen A.
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Customer did not leave a comment.

CLAY ANDREW B.
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Drop of us never a problem.

mark H.
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I was in and out in less than 10 minutes

MICHAEL W.
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Your 19.95 hook is misleading

Henry T.
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Customer did not leave a comment.

Anne K.
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The staff person there was not wearing any type of clothing that I could discern as identifying him as a staff member. I had walked away from the counter, and had returned to find him moving the recycled boxes that I had brought to the counter two minutes prior. He did not identify himself as an employee as our interaction began. He was impatient and borderline rude. I had to ask him if he was a staff member. He was impatient and borderline rude to me, but got slightly better as we proceeded through the transaction.

SYLVIA W.
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loved this place, the manager/owner was great VERY helpful, polite and friendly

Eric S.
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Customer did not leave a comment.

Eric S.
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Customer did not leave a comment.

DAVID L.
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Excellent management at the Agoura Hills, CA. location!

KIMBERLY E.
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Customer did not leave a comment.

steven F.
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CRAIG T.
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STEVE D.
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MIKE S.
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Daniel L.
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Best experience yet!

REX C.
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Customer did not leave a comment.

Colleen K.
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Trying to check in on your website was the WORST. You should have told me to allow some extra time and appropriate lighting to take pictures of my face and my drivers license for uploading. Also, the “acceptable additional documentation” for proving identity is a joke. My passport is expired (pandemic, remember?) I don't have a lease agreement because I OWN MY HOME. Fortunately I had contact information for a trusted person available, but really, what kind of insurance is that for you, anyway? I didn't like that I had to share my location with you on my phone because I have location sharing off and I had to dig through some menus to find out how to share it with you. The vehicle was very nice, the on-site staff was fine, but if you want to encourage people to check-in via your website you need to at least tell them what that check-in will entail.

hooman L.
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Dealt with/interacted with 5 employees here overall - they were all very nice & friendly - except for one lady sitting behind the desk & completely ignoring that I'm standing directly in front of her waiting to be attended to. A bit of incompetence on another 2 employees... one called me twice to ensure that I'd be returning the truck on time... when I'd turned it on the night before!

BAHRAM S.
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Customer did not leave a comment.

BRYAN L.
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Always a great experience.

Paul T.
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Nice and friendly staff!

LEE J.
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Very friendly service ...

Kim M.
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The person that helped me rent the truck was incredible and very helpful!

JORGE R.
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Friendly service

Thomas C.
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Everything was good but I feel like the requirements of the gas tank could've been explained. I was under the impression either I make sure the gas gauge is returned the same as I got it or I pay the price per gallon. So I put some gas in and still had to pay for the miles I drove.

FRANK A.
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Very nice customer service and had a truck ready the next day.

MITCHELL B.
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Customer did not leave a comment.

BAHRAM S.
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Jaime O.
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STEVE D.
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Isagani D.
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THOMAS S.
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Christine F.
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Great experience. Won't hesitate to rent again when I need to move large items.

MARIA B.
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I have used this location since 1992 the year I moved LA!

Jessica Marie D.
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Customer did not leave a comment.

LORENZO L.
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Tamara L.
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Customer did not leave a comment.

YEVGENIY A.
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Fuel gauge was below the level indicated on the document, and I wasn't able to submit an update picture due to website freezing.

Craig T.
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Great experience, great ride. We will be renting again! Thanks!

GUILLERMO P.
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Customer did not leave a comment.

Linda S.
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Ethan B.
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MICHAEL C.
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Mark S.
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Customer did not leave a comment.

Howard L.
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The online check in did not work well. Staff at the location was great.

BRADLEY P.
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I ordered the insurance on the van. But the manager was kind of short and rude. He mentioned that he loves when people don't buy insurance as it's a easy 600 dollars to charge people when they return it. Seems very shady

YESVANT K.
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Customer did not leave a comment.

Deborah V.
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Customer did not leave a comment.

ABDULLAH A.
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Customer did not leave a comment.

CATHERINE J.
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Well I Never have issues at this location . However on Christmas Eve at 12 noon there was one person working & we all waited over 30 minutes to be waited on .

THEODORE F.
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Everything was just fine.

MICHAEL U.
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Customer did not leave a comment.

Harry H.
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Great service, wonderful employees and excellent manager.

LAWRENCE N.
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All good

Christopher H.
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Customer did not leave a comment.

RAMIN F.
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Customer did not leave a comment.

Morgan R.
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Our reservation was confirmed for 10am. No one called us to tell us it changed to 11:15am, then no one called to tell us it was delayed further. When we called to check on the status we could not get through after 5 tries. We just showed up and hoped our truck was ready. There was a line of 4 people with no one at the counter when we showed up and when someone did show up the his mask was below his nose.

Charles C.
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The attendant who helped me was extremely helpful and knowledgeable. He is a good representation of a well run organization! Please let him know. Thank you!

RUSSELL A.
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Personnel at location are under staffed

IAN C.
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Rented a motor bike trailer, couldn't be better.

Barry C.
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There seems to be a shortage of pick up trucks. It me 5 days to reserve one online.

James P.
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Customer did not leave a comment.

RANDOLPH H.
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Service was fast and efficient. There was no wait time. In the past it was a chore to rent from this location. Things have improved greatly.

dale M.
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Customer did not leave a comment.

abby B.
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Customer did not leave a comment.

Gabriel O.
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I had origanlly placed my rental with a location in Newbury Park. When I went to pick it up they had stated that we didn't have a reservation at that location. I come to find out that it was changed to this location without notification. I was also frustrated at the online check in and that when I did it, it still did not work and had to check in agian at the location.

Mike D.
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Customer did not leave a comment.

barry F.
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All employees were friendly and professional.. I have been renting equipment from this location for years and there has been an amazing improvement in quality of service . Well done!

DARRYL P.
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Very efficient when picking up the truck. Staff was friendly

Robert B.
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Customer did not leave a comment.

Scott B.
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Quick, safe and friendly. I can't complain.

ALEXANDRIA C.
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Customer did not leave a comment.

Jeffrey K.
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Customer did not leave a comment.

Carmen G.
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Thanks you for let me Rent your trucks.

Al S.
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Customer did not leave a comment.

BRAXTON Y.
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Did not have truck I ordered online. Did not have dollies I ordered online. Double charged for equipment used. Promised discount for issues but then did not follow thru when truck and equipment were returned. Worst experience since the last time I rented from u-haul. Will not rent again.

ian S.
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Wash the vehicle. Also, the online 24/7 rental took longer than it would have to go into the office....which I had to do to wait for my key anyway

JOHN J.
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Customer did not leave a comment.

Mikis K.
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Customer did not leave a comment.

RADU I.
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Great value. Thank you

jason K.
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Customer did not leave a comment.

Mike M.
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Customer did not leave a comment.

SAM S.
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Customer did not leave a comment.

dan t. | Overall Experience |
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Great service for my U-Boxes.

dan t. | Overall Experience |
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I've had a 2+ year U-Box relationship with the Agoura Hills staff and they've always met or exceeded expectations.

RICHARD L. | Overall Experience |
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I’ve rented several times from UHaul Agoura for all kinds of small jobs in the last few years. The staff has always been excellent, friendly and knowledgeable. It’s is a pleasure to do business here.

No reviews have been submitted for this location.

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