Customer Reviews for U-Haul of Agoura

6,563 reviews

28650 Canwood St   Agoura Hills, CA 91301
(LIMITED PARKING- 30 min only off Chesebro and Kanan Off Ramps)

(818) 889-2353

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(818) 889-2353

28650 Canwood St
Agoura Hills, CA 91301
(LIMITED PARKING- 30 min only off Chesebro and Kanan Off Ramps)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Put QR code for return inside the vehicle. Include bungee cords and moving blankets.

Olivia R. 
Rating:
5.0

Excellent trailer. Great value. Friendly staff.

NIGEL W. 
Rating:
5.0

Very pleasant people to work with. The truck was clean and ready to go when I arrived. Returning it was quick and easy.

Collin P. 
Rating:
5.0

Customer did not leave a comment.

Pablo O. 
Rating:
5.0

Could use more staff. There was no one available to remove and check in the trailer when I returned it, so I did it myself.

Fred R. 
Rating:
4.0

Counter help

chris D. 
Rating:
5.0

I love the people here. I don't love the people-less equipment check in!!!!

Curtis G. 
Rating:
4.0

Customer did not leave a comment.

gina S. 
Rating:
5.0

Was given the wrong truck, initially (no hitch), drove a few miles to a store, noticed it and took it back. They switched it out right away!

Christine G. 
Rating:
5.0

It was a great experience as always, it would be great to have some sort of reward program that discounts future rentals.

Jonathan G. 
Rating:
5.0

The staff was knowledgeable and courteous.

Christopher S. 
Rating:
5.0

Appreciate the good customer care and level of competent service. Thank you.

Karalyn V. 
Rating:
5.0

The customer service was fantastic!

Ben C. 
Rating:
5.0

Customer did not leave a comment.

Sam W. 
Rating:
5.0

Thank you for your help in my moving experience.

Brian H. 
Rating:
5.0

Well organized and very helpful staff.

William A. 
Rating:
4.0

I like this location because the staff are very helpful. However, equipment is not always available for such a large location.

Victoria L. 
Rating:
5.0

Customer did not leave a comment.

jack E. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Max R. 
Rating:
2.0

A young male employee disconnected the trailer with no communication. The male employee at the desk told me to wait. There was no one in line ! Did not ask "are you checking in ?" 15 min later it was my turn. Then he laughed and said ..."someone checked you in " Being a business owner I understand communication and customer service. Please train these people working 9/17/22.at 9:20 am...your location is convenient but ignorant customer service is very frustrating. Its not only about doing your job and please don't laugh at the customers...you want them to come back

Edward N. 
Rating:
1.0

Gas tank was on the line and they charged me extra when it didn't need to be charged Worse experience ever

CASPER C. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
1.0

Customer service

Allen Z. 
Rating:
2.0

customer service. When I brought my truck back, the kid didn't even get up. I asked if we could go around the truck and check it out since i was just leaving it outside. He said no need it's all good. I drove the truck exactly 10 miles. I pull a gallon of gas in it before I came back. The gauge didn't move and I told the kid. He said it's all good. Then I was billed for 2 gallons of gas. Again I drove exactly 10 miles. Not coming back

GREG U. 
Rating:
5.0

Customer did not leave a comment.

Johnny M. 
Rating:
4.0

Jacob was attentive and great! Thx.

Elena C. 
Rating:
5.0

Good customer service

Robert G. 
Rating:
5.0

I've rented several trucks and get my propane tanks filled at this location. The staff is always excellent , friendly and cheerful. Even on a 110 degree day like today.

Barry C. 
Rating:
5.0

Customer did not leave a comment.

Jamie L. 
Rating:
5.0

Perhaps the WORST business model EVER! As a loyal frequent client for the last 30+ years, I find your new “progressive” approach to conducting business offensive! I spent over 30 minutes doing what should be accommodated by your staff for the very basic Check-in & Check-out Procedure… Nevertheless, the staff at the Agoura Hills California on Canwood were extremely nice, polite & courteous

ARMEN M. 
Rating:
5.0

Timothy and his crew were prompt, helpful and very much helped me with my move

Gregory S. 
Rating:
1.0

NOT the fault of the location, but I reserved a trailer 2 weeks in advance and 1 day before my move was told no trailer available and closet one would be 1.5 hours away and I would have to cover the upgrade to a truck costs. After refusing to accept that, I was upgraded, but still had to pay the cost of fuel which I would not have had to do with a trailer. Terrible experience. Was told no reservation is confirmed until the the truck is actually picked up. How does one plan a move with a policy like that? Never again. I have other choices

Chandra F. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Ryne N. 
Rating:
5.0

This place felt family owned and very professional. Very clean and price was very fair.

Trang N. 
Rating:
1.0

The after check out process is terrible...the app times out, im standing there in the middle of nowhere taking pictures of the cab, mileage, etc and the app keeps resetting. Thats dangerous! You want your customers exposed with keys to a rental vehicle and its taking FOREVER to get your shitty app to work so i can hopefully avoid a late fee? FUCK YOu for putting me in that situation get your mobile app to take a pic without quitting out and resetting. Spent 30min trying to check out before giving up. Get with the 21st century

Adam F. 
Rating:
5.0

Timothy, whom I spoke with three times around my rental, was fantastic. He was efficient, helpful and looked for solutions to my issues. A huge thanks to him for taking a lot of stress out of a tough situation.

Pablo G. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Very accommodating and helpful in this awful heat. I really appreciate their assistance. Thank you!

Chris S. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
1.0

self check out is TERRIBLE & incredibly time consuming. the van was SO FILTHY i asked them to clean the side view mirrors so i can at least reverse out of driveway safely. The attendant was so unhelpful, i finally asked for glass cleaner & a towel which he refused. i finally went to gas station and had to clean the van myself.

sean M. 
Rating:
5.0

Thank you

Brian H. 
Rating:
5.0

Jacob (I think that was his name) was so nice and knowledgeable when I came to rent the truck. Another gentleman helped me check out when I returned and he too was above expectations. Only improvement I can say is that I could not find the hazard (emergency) light button. I needed it when I pulled over in a tough spot to let the other drivers know I wasn't moving. I never found the button. Otherwise, incredible service and highly recommend

HEATHER H. 
Rating:
2.0

The left speaker on the 10' truck wasn't working, and the key stuck pretty badly every time I tried to turn the ignition. The clerk didn't explain much, so I was not aware that bringing the truck back late (afterhours, so no one whatsoever was inconvenienced by my tardiness) was going to cost me a whole second day. Charging me an extra $91 for bringing the truck back late is exorbitant. You've lost a loyal customer. I've never rented from anyone but U-Haul, and I tend to move every couple of years, but this experience left me upset and wanting to find a new truck rental company.

Jim N. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

they could not find me by name or contract number in the system, they found the rental by the number on the side of the trailer when I returned it.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Excellent service

Tomas S. 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
5.0

very helpful. very efficient. thanks

Darren W. 
Rating:
3.0

This truck didn't handle very well and driving it wasn't a good experience. I only drove 3 miles in total (one was to the gas station) and returned it. Returning it was a good experience. Reserving it was a little frustrating, but all the employees are very nice. I'll try again some other time. Thanks.

CHRIS S. 
Rating:
5.0

Everyone friendly and helpful. Easy transaction.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Edward Z. 
Rating:
5.0

Friendly staff

Deborah A. 
Rating:
1.0

Wash your vehicles. Be honest about the Fuel levels. Timothy who I Turned in the vehicle to was an excellent person to deal with. Your system requires the use of a cell phone for rental but it is not clearly noted on your web site during reservation. My battery was low during the rental setup and thus created barriers to the pick-up process. First vehicle was filthy and a different vehicle was requested. Almost an hour to pick up a clean vehicle and it was still being required to be return at the original rental time. I'll take my business else ware.

KENNETH C. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

MARLON R. 
Rating:
5.0

Great customer service, would highly recommend this location.

George H. 
Rating:
5.0

Amazing and friendly employees Happy They were very helpful Truck was clean an easy to get a car

Manvel G. 
Rating:
5.0

Excellent

Kristin S. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Staff very helpful

David M. 
Rating:
2.0

Front desk lady was rude and impatient. Didn't give me info about gas had to pay extra on return.

Martin M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Chris P. 
Rating:
5.0

All was outstanding. First class.

Jeff L. 
Rating:
5.0

Betty she is the best great person great customer service and great to help in the setting up of the trailer

SIMON T. 
Rating:
5.0

The process was so streamlined. In and out both in rental and return. 5 stars.

Stephen B. 
Rating:
5.0

Very helpful

Marty I. 
Rating:
5.0

Timothy was awesome. 5⭐️

MILLER G. 
Rating:
5.0

Everything you have ready is good, no need to do more thank you

Elizabeth O. 
Rating:
5.0

Timothy, the person who helped me, was terrific. He patiently answered all my questions and showed me what I needed to know.

Harlan S. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Check in was great, van was clean and ready. The problem was with the check out…no one was checking out or in when we dropped off the van however the man behind the desk would not check us out. Told us to use the app drop off box, couldn't be bothered to help. After moving on a hot day you just want to get home not mess with apps!

Pete S. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer service was awesome!

Danny W. 
Rating:
5.0

Customer did not leave a comment.

Constantin A. 
Rating:
5.0

great service

ISRAEL L. 
Rating:
3.0

Make sure the vehicle is where the website says it will be. Make sure the tires are safe to drive. Do not tell the customer there is nothing that can be done until Monday…

Hugo G. 
Rating:
5.0

Customer did not leave a comment.

Bob B. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

The yping Uhaul reps are great at this location. They take great fare of the customers

DORIS B. 
Rating:
4.0

Staff was friendly and helpful. Staff appeared very professional.

LAMORIS L. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
5.0

Customer did not leave a comment.

Jeanine L. 
Rating:
5.0

Jacob did a great job. This location always takes care of folks! Thx

Mark W. 
Rating:
3.0

Truck was dirty and air conditioning didn't work. This was after being moved to a location 30 miles from where I originally reserved the truck.

EDWARD R. 
Rating:
4.0

Customer did not leave a comment.

coco Z. 
Rating:
3.0

Truck was awful needs an alignment dangerous to drive to rep when I returned truck I advised truck should not be rented

jeff G. 
Rating:
5.0

Customer did not leave a comment.

TERRY S. 
Rating:
1.0

WORST EXPERIENCE EVER!!! SECOND TIME THE MANAGER LADY GAVE US AN ATTITUDE. LAST TIME SHE TOLD US TO SO HER JOB AINCE SHE DIS NOT WANT TO DO IT AND THIS TIME SHE DID NOT ONLY MADE US WAIT ON PURPOSE. SHE BEGAN TO HELP ANOTHER CUSTOMER AND STOPPED HELPING US. WHILE HANDING MY CREDIT CARD, SHE SNAPPED IT OFF MY HAND WITH BRUTE FORCE ALMOST HURTING MY HAND. THE LAW FIRM I WORK HAVE BEEN DOING BUSINESS AT THIS UHAUL LOCATION FOR ALMOST 10 YEARS NOW AT LEAST TWICE A MONTH AND NEVER ENCOUNTERED SUCH TERRIBLE CUSTOMER SERVICE AND SUCH A VICIOUS AND ANGRY CLERK. WE WILL COMPLAIN DIRECTLY TO CORPORATE AMD PROBABLY FILE A LAW SUIT SINCE WE WILL NOT SO BUSINESS AGAIN WITH UHAUL UNTIL THIS IS CORRECTED.

Fenrando V. 
Rating:
4.0

Exterior of truck was not clean, however, performance was not affected

Bill R. 
Rating:
5.0

Truck was dirty on the outside. But overall great experience.

Harvey B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

easy to schedule pick up online

JONATHAN G. 
Rating:
5.0

The trailer had about of pound of gravel in its bed.

CRAIG P. 
Rating:
5.0

Customer did not leave a comment.

Matthew N. 
Rating:
2.0

I reserved a truck Went to pick it up but nothing Available I convinced man to give me one he said he could for 3 hours at the daily rate Not fun experience at all I needed to move my daughter to SM I spent 30 mins trying to bargain to get a truck waste of my time Shouldn't let you reserve if they give them to walk ins - made no sense

Julie J. 
Rating:
5.0

Great service for my U-Boxes.

dan t.  |  Overall Experience 
Rating:
5.0

I've had a 2+ year U-Box relationship with the Agoura Hills staff and they've always met or exceeded expectations.

dan t.  |  Overall Experience 
Rating:
5.0

I’ve rented several times from UHaul Agoura for all kinds of small jobs in the last few years. The staff has always been excellent, friendly and knowledgeable. It’s is a pleasure to do business here.

RICHARD L.  |  Overall Experience 
No reviews have been submitted for this location.

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