The van had no air conditioning
SAMUEL JCustomer Reviews for U-Haul of Agoura
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Exceptional drop off experience. Another excellent dealer.
George BSuper helpful staff. Sophia easily helped get the trailer hooked up and upon return the store was very efficient.
John MJacob was a huge help & very transparent
Andrew lGreat staff
MARK GEasiest and smoothest transaction I’ve had in a while. Drop off was so efficient and easy, much appreciated!
PATRICK RThe truck was not washed and the front drivers windshield wiper was broken. Other than that the staff was very nice and pleasant to talk to
Branden GStaff was incredible. Would not change a thing.
KYLE KVery friendly and accomodating staff
NAOMI FDon’t fix something that works.
ROBERT NTrailer I rented had dry cement and rock debris still inside. Store was understaffed for a common move day.
JASON CI HAD TO WAIT 30 MIN FOR SOMEONE TO RETURN TO THE LOCATION AT 12 PM IN THE AFTERNOON
DAVID SExcellent experience!
MICHAEL WService below average
PATRICK LI rented a trailer to haul a vehicle. And whoever used it before us, i must have had a vehicle that was leaking oil.Because there was oil all over it. Also, would like to add the staff at this location are very friendly and make the renting process easy
EDWARD HThe customer service at this location was AMAZING. I have now rented three times in the past couple of months and plan do rent much more.
JUSTIN BThe guys - in this case Jacob at this location are excellent. I cant say enough about how nice they are!! Thank you from Manna the local food bank. www.mannaconejo.org - We rent a vehicle from you every year to do the local Agoura Postal station food drive on mothers day weekend. Thank you again.
EDGAR Tthe experience was top notch at both ends, will be doing business again.
MICHAEL BConvenient and nice service
MICHAEL MYour account service people were great
SCOTT SNothing. Customer service was superb. The person who helped me out did so very quickly and was very knowledgeable and had me in and out of there and what felt like five minutes. Most of the time, anytime you need a uhual it’s usually because your doing something already stressful, so to be able to rely on uhual as the least stressful part of that process is a huge benefit. I won’t go anywhere else.
JAVIER Hbill was not correct,,,,they fixed it but Iam glad i caught it'
STEPHEN WCory, was way cool. Much better than the dude inside. Cory, made it so i would come back to uhaul. Wish i got other guys name. No, none, personal skills. Hates his job. Cory, five out of five stars.
Darin SThey help me so much totally took there time and really were professional all the way through !
TIMOTHY JDid the job
IVAN EHow about lunch? Haha. The employees were very nice and helpful.
STEVEN DUnusually, I found the individuals working at this location, save for the female ( she mentioned having recently been hired ) who checked in the vehicle, to be particularly indifferent, disinterested and generally unpleasant during the check-in process and when making a generally inquiry into the status of my receipt ( the computer systems had been down but came back online within minutes after i physically returned the vehicle). I gave the benefit of the doubt, and will continue using your vehicles but find it unusual that though the process of checking out and checking in was acceptably smooth and timely, I felt like there could have been a bit more basic courtesy during the entirety of the exchange.
Jorge BI wish there were competition as this is the 3rd time I had a reservation and the truck wasn't ready.
CRAIG WThis location is by far the best in the area. I rent at least 2 to 3 times a month and this particular location provides the cleanest trucks and best service.
JONATHAN RWindows should be cleaned. This is a safety issue. Also, representatives should give renters some walk through or check out on the trucks before driving away.
BERNARD ZOutstanding customer service, very helpful.
CARLOS ZTruck I rented worked well and was clean. Staff both morning and evening shift were excellent. Patient and friendly. Also very knowledgable about the several questions I had about load limit and operation.
DANA CThe truck was clean on inside but very dirty on outside. Customer service was great!
Pauline BVery fast, easy rental. It could not be any better. Definitely five stars.
ATTILA BI am absolutely outrageous that they charge me $1.39 per mile on that $29 a day truck. I am contesting this . Even online the rate is $.69 a mile at a high point.
LISA LFix the issues with your website
MARTIN SHelp at check out was very helpful.
SUZANNE SHave more workers early in the morning sometimes there’s two or 345 people and there’s one person attending them other than that you guys are great
GILBERT GTruck was old, beat up and ran poorly.
STEVE SAll safety lights were broken on the trailer for a long haul. No taillights, no breaks, no working turn signals.
MARANDA NThank you U-Haul, the staff was very kind and helpful with my rental.
James SThe staff is the most helpful and friendly. I will go out of my way to visit this location.
HECTOR Ltimothy was especially helpful, quick, and accommodating. Exactly what you want from a UHAUL visit!
Arzuhan mAll good
GARY RI could joke about lowering the prices. But other than that, everything was just fine with the trailer rental.
BRYAN LStaff so helpful and friendly. This a spur of the moment furniture move we were accommodated so well.
KATHLEEN CThe counter person Chase was exceptional kind and very professional! Thanks for making my life easier it is sincerely appreciated.
DIANA JVery pleasant experience. Friendly and courteous staff. Keep up the good work.
John KGreat and easy experience.
Michael MExcellent service!
JAMES Fyou did not accuratly describe the equipment, I had to spend mote money to get a trailer that would do the job
LARZ AGreat service for my U-Boxes.
dan t | Overall ExperienceI've had a 2+ year U-Box relationship with the Agoura Hills staff and they've always met or exceeded expectations.
dan t | Overall ExperienceI’ve rented several times from UHaul Agoura for all kinds of small jobs in the last few years. The staff has always been excellent, friendly and knowledgeable. It’s is a pleasure to do business here.
RICHARD L | Overall Experience