Customer Reviews for U-Haul of Arcadia

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Arcadia

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TERRANCE U.
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Customer did not leave a comment.

JOY F.
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JULIE R.
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Anthony S.
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RACHEL S.
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KEITH C.
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Dannette M.
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I used contactless pick up and it took 20 minutes for a qualifications review. You knew I was coming, you had all of my info, why was this necessary?

WILLIAM S.
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Very helpful team members. Thank you

EDWARD K.
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Friendly service

ELIZABETH M.
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Customer did not leave a comment.

Scott J.
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The "automated" check in process was a joke. It took me 25 minutes of waiting. It would have been quicker to go to the front desk. And when I talked to the front desk about speeding it up, they said they couldn't do it. Someone had to call a reference (my son, who was with me) and that could have been done when I set up the reservation. Frustrating that your technology slowed things down...high user friction.

GERALD L.
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Customer did not leave a comment.

ANTONY C.
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Staff member David was excellent

SEAN M.
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LARRY F.
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BILLY H.
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Try to make the vans a little easier to steer.

KEVIN G.
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Customer did not leave a comment.

Kevin G.
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Customer did not leave a comment.

CONRAD G.
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The person didn't explain in detail about the early drop-off. And the potential $20 penalty if my internet access was not working correctly. Clearly, business needs more competition for more customer service personal.

GREG A.
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Customer did not leave a comment.

Suraj P.
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The guys who helped me was rude as hell. I don't know what type of messed-up family he grew up in but that was not a good way to talk to people. I hate U-haul now.

Kelly Y.
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Great customer service!!!

JANET R.
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The van was the perfect size for our move. The staff was professional and very nice!

Craig S.
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Very helpful and courteous. Only have positive things to say about picking up and returning the vehicle! Great customer service

JOE D.
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I pulled into the Arcadia location to rent a trailer and my battery died. The Uhaul personal refused to help me stating they had no jumper cables and would not use their battery charger to jump my truck. I would say that customer service is lacking and in a day when we can all use a hand, this is not a good example of trying to help a customer. This was a very disappointing experience.

JENNIFER B.
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Great customer service!

BEATRICE O.
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Customer did not leave a comment.

Kevin M.
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YaYa S.
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TERRANCE U.
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Never have any issues with the staff and location. Will be working with then in the near future

OWEN R.
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Everything was great!

Keith D.
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Customer did not leave a comment.

JUAN C.
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2 Thumbs Up, Thanks again Guys. Always a pleasure to do business with You Guys. Juan Cruz

JUAN C.
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Robert, david and the rest of the Crew. Thanks for all the Great help. Juan Cruz

BILLY H.
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The van was well kept. The driver's floorboard padding was slightly raised, but comfortable.

RODNEY S.
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Went to the location on 24th st and McDowell in Phoenix followed by the location near 26th st and Indian school in the same day of this rental where they were unhelpful and unpleasant. One guy at the 26th st location said he couldn't check inventory at nearby stores until I questioned it. He had to get his manager who was busy eating cake behind the computer before getting me an answer and referral to the Camelback location. The gentleman at the Camelback location was helpful.

Andrika B.
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Flawless!

MARIA B.
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Customer did not leave a comment.

JOE D.
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I believe it's a ripoff to charge two renting periods for 8 hours of use. So only charge one renting period per 24 hours

kammie G.
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I'm 52 &a grandma, during my rental I tested positive for covid 19 in the hospital for 2 + weeks. Someone reported the truck stolen since it was parked with all my belonging in it the whole time. I've already paid $180. which was hard now uhaul wants 1400 or all my grandsons, mine, my sons stuff is sold and being charged for 300 for they say a free storage unit. Several times I attempted to contact explaining and no reply. I just want my stuff back . Kammela

RITA P.
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Representative was great.

RICHARD P.
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Truck was dirty (empty water bottles etc.) glass had to all be cleaned as it hadn't been on inside or out & it's really inconvenient to rent the truck with a quarter tank of gas. We were in a hurry to get started and then we have to stop to go get gas.

MICHAEL S.
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I dropped off with no interaction because it was after 5:00

DAVID R.
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Great expderience

THEODORE T.
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Customer did not leave a comment.

LAWRENCE G.
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All was perfect!

RYLEY H.
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Guy was rude and wouldn't let me hook up trailer and he hooked it up wrong him self and then putting the wrong drop location 200 miles away will never go back

JAMES B.
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Royal made our move very easy we appreciate her.Thank you Royal

Ross M.
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They gave me the first truck that came out of being cleaned and sanitized.

Gretchen S.
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Customer did not leave a comment.

Jamason U.
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TIMOTHY C.
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David S.
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DARREN W.
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Roslyn B.
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ABBAS K.
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Richard C.
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Staff is rude. I asked for a dolly rental. The staff member told me he was out of all dollies. As I drove by the ship, seen about fifteen sitting there. My reservation was given to someone else because I didn't show up “on time”. I already put my credit card info to reserve the truck for 8 hours. Terrible service all around!

Thomas D.
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Customer did not leave a comment.

Michael B.
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MACKENZIEANN K.
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The original cargo van I booked at a different location closer to me ended up having a dead battery when I went to pick it up. Although I was promptly accommodated with a larger vehicle at a different location, it was frustrating and stressful as I booked the cargo van two weeks in advance and had a set moving schedule that was slightly delayed.

RYAN D.
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Great customer service. Made it easy, thanks!

Edward M.
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Customer did not leave a comment.

CATHERINE S.
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Angela S.
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The guy in the front was rude, impatient and condescending...would not recommend. If this is how all Uhaul locations are, trust me you won't get a recommendation or my business. I'm new to Arizona and this is the only place in my entire move that was difficult.

John W.
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Really everything you would want was there — quickly in and quickly out Thanks

JOSEPH O.
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I forget the mans name but whoever helped me in the morning of 10/20/20 deserves a damn raise!

DEBORAH J.
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I have long used this site, and it never fails in customer service and professionalism. :)

Cody M.
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Customer did not leave a comment.

Guadalupe C.
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I had made a reservation for this specific location for a 20 inch truck. Unfortunately I live 50 minutes away but it was the only location that had this size available. I arrived 15 minutes early for pickup for them to tell me after I arrived that I would not be able take the 20 footer since the previous renter returned it with a flat. They accommodated me with a 17 footer and 10 dollars off. I asked if I could drop it off a different location but they did not offer that service for these trucks i was told. Although the 50 minute drive would have been worth it for the 20ft it was not worth it for the 17. We had a lot of big furniture pieces and appliances to move and to tetris it all in there was incredibly annoying and time consuming. Not to mention the e tra miles fir a smaller truck. It was just a disappointing experience.

Kristen W.
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I have been here several times and never disappointed

PETER C.
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Customer did not leave a comment.

David F.
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Everyone was very polite and helpful.

TERRANCE U.
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Always has outstanding customer service at this location. This is why I only come to this location

NOREEN M.
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My reserved trailer was ready and clean and personnel was super helpful in hooking up the trailer safely. Great experience.

Dylan M.
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Customer did not leave a comment.

GEORGE S.
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Great service, fast and easy

TERRANCE U.
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Customer did not leave a comment.

Miguel S.
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Fast, easy, and reasonable.

ALLEN M.
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JAMES T.
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Customer did not leave a comment.

NAIDU R.
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None.

Nicole A.
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I had a horrible experience with Uhaul. They charged me multiple times for storage and delivery. They lost one of my boxes and only delivered 4 of the 5 Uboxes I had. It took them a week to find the missing Ubox and that was after I called multiple times to follow up even though when I confirmed twice for the drop off they said there was 5 boxes. They also tried to charge me for the 5th box that they lost when they went to ship it to me. The 5th box is scheduled a month after the boxes came.

JUAN C.
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Robert and David, Thanks for all your great help. Thanks Juan Cruz

Daniel L.
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We were not credited $25 for having a clean trailer like the sign in the trailer indicated.

JUAN C.
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Many great thanks for all the excellent services. Robert and David are great employees. Juan Cruz

ELIZABETH B.
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My favorite U-Haul location hands down.

JAMES M.
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Customer did not leave a comment.

WILLIAM G.
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Customer did not leave a comment.

BILLY H.
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Staff was very professional, very pleasant, and very polite.

Anthony C.
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Much better than the one on Camelback and 40th st. Highly recommend. Listened to my needs and took care of me big time! Thank you so much! 🥰

DAYNA V.
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Customer did not leave a comment.

Stanley M.
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No improvements. You're doing an excellent job!

Lauryn Z.
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Honestly the guy who checked me out was really great. He was really nice and helpful. Could tell he wanted to make sure I was okay getting out of the parking lot etc. and I really appreciate that. I also noticed that whenever anyone came in he acknowledged them with a greeting.

RICHARD S.
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nice staff

TRACY T.
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The store manager was prompt, fast and helpful...Had all we needed ready to go at our pickup time. Good Shop!

Susan T.
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Customer did not leave a comment.

HADLEY P.
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Customer did not leave a comment.

JAMES F.
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Customer did not leave a comment.

Stephanie L.
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Customer did not leave a comment.

Thomas B.
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Customer did not leave a comment.

Barrett C. | Overall Experience |
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First no one could find my U-boxes, had to go to facility in person where it took about 45 minutes to finally locate the boxes via a very confused staff member.

Nick W. | Overall Experience |
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Very nice

No reviews have been submitted for this location.

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