Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The overall trailer retail was great. The check out clerk was nice and knew his job well. Service was quick and the trailer selection was plentiful. The only improvement was that the trailer right turn signal was not working. My only complaint is that the young guy who helped hook up the trailer knew it was not working as he stood in the back checking, but yet told me, “Your good”.
CONRAD S
Rating:
5.0
Customer did not leave a comment.
MATTHEW B
Rating:
5.0
Thanks for all the help. Juan Cruz
JUAN C
Rating:
5.0
Customer did not leave a comment.
MOHAMMAD N
Rating:
5.0
Customer did not leave a comment.
JASON M
Rating:
5.0
Easy pick up, the truck was vey clean.
JOHNNY D
Rating:
5.0
The truck was clean and the location was great.
Celeste D
Rating:
5.0
Customer did not leave a comment.
MONA R
Rating:
5.0
The gentleman who assisted us at 2:45 on February 25 was efficient and very personable. You should let him assist your next customer!
JERZY S
Rating:
5.0
Customer did not leave a comment.
DAVID B
Rating:
3.0
I had to go 30 miles out of my way to return this trailor when there were multiple U-Haul locations much closer. U-Haul agent changed my dropoff that was scheduled just down the street to a location 30 miles away but they told me it was only 5 minutes when in fact it was 35 min farther.
GREGORY F
Rating:
1.0
Camelback and 40th street U-Haul in PHX is below average.
I dropped the equipment in Salinas, CA. THE SALINAS LOCATION WAS CLEAN AND THE WOKERS WERE VERY KIND AND accommodating.
KRISTOPHER K
Rating:
5.0
Customer did not leave a comment.
JOHN S
Rating:
5.0
The battery died on my Uhaul but roadside came in under 30 min and replaced the battery. It happens but it was great customer service. Thanks for taking care of me
GEORGE R
Rating:
4.0
Customer did not leave a comment.
REYBIS G
Rating:
5.0
Customer did not leave a comment.
JOHANNES C
Rating:
5.0
Thank you!
TRACEY K
Rating:
5.0
Staff was amazing, they both were kind, efficient and super helpful!
One thing to note - The Uhaul link that is texted to customers is awful. I was trying to upload photos and the link wouldn’t work
VANESSA B
Rating:
5.0
Customer did not leave a comment.
MICHAEL S
Rating:
5.0
Customer did not leave a comment.
THOMAS B
Rating:
3.0
Customer did not leave a comment.
ROBERT J
Rating:
5.0
EXCELLENT CUSTOMER SERVICE JAMES AND JOSHUA HE TOOK HIS TIME OUT AFTEE 7 TO CHECK ME OUT. TY
Theresa C
Rating:
5.0
Customer did not leave a comment.
STEVEN K
Rating:
5.0
Customer did not leave a comment.
BRENDT P
Rating:
5.0
Customer did not leave a comment.
Dendir M
Rating:
5.0
Customer did not leave a comment.
JEFFREY P
Rating:
5.0
Customer did not leave a comment.
TRACEY K
Rating:
5.0
Customer did not leave a comment.
ELIZABETH B
Rating:
5.0
Customer did not leave a comment.
ROYCE L
Rating:
5.0
Customer did not leave a comment.
WILLIAM R
Rating:
5.0
James, Thanks for all your great help. Juan Cruz
JUAN C
Rating:
5.0
Customer did not leave a comment.
JUAN C
Rating:
5.0
N/A. All was great, no issues.
WINSTON T
Rating:
5.0
Customer did not leave a comment.
STEVEN S
Rating:
5.0
Customer did not leave a comment.
JAMES M
Rating:
4.0
Trailer was super old and banged up. Had no jack. Should be pulled from service and replaced or repaired at the least.
ANTHONY S
Rating:
5.0
Easy drop off . Few people in line I was asked if I was dropping off left keys in truck didn’t have to wait which was nice.
LARRY M
Rating:
4.0
Fast professional and informative.
DANIEL W
Rating:
3.0
Customer did not leave a comment.
THOMAS R
Rating:
5.0
Excellent customer service even with the computers not working. Thanks
david c
Rating:
4.0
Customer did not leave a comment.
ROBERT J
Rating:
5.0
Everything was good to go and return. Changing return dates was easy, everyone took very good care of me.
CAROLINE H
Rating:
5.0
Keep doing what you did for me. I got everything I needed.
CAROLINE H
Rating:
5.0
Nothing. The staff that assisted me were very professional.
CHRIS H
Rating:
5.0
I would not recommend the early pickup as the app was slow and horrible.
marta V
Rating:
5.0
Customer did not leave a comment.
BRUCE G
Rating:
5.0
James, Thanks for all the great service. Juan Cruz
JUAN C
Rating:
5.0
Customer did not leave a comment.
CELESTE P
Rating:
5.0
Customer did not leave a comment.
max u
Rating:
3.0
Customer did not leave a comment.
DANIEL E
Rating:
5.0
Customer did not leave a comment.
Justin B
Rating:
5.0
Customer did not leave a comment.
Penny L
Rating:
3.0
Customer did not leave a comment.
CHRISTOPHER O
Rating:
5.0
Customer did not leave a comment.
BARTON K
Rating:
4.0
Check in and out was very easy-to-use.
WILLIAM L
Rating:
5.0
Customer did not leave a comment.
MICHAEL K
Rating:
3.0
Customer did not leave a comment.
CHRISTOPHER O
Rating:
5.0
Rental agent was awesome!
GERALD G
Rating:
5.0
Customer did not leave a comment.
JEFFREY S
Rating:
5.0
Thanks!!!
FRANKLIN J
Rating:
5.0
Customer did not leave a comment.
MICHAEL G
Rating:
5.0
check engine light was on.
ROBERT K
Rating:
3.0
Repainting the guide arrow and traffic markers would help with visibility.
CHRISTOPHER O
Rating:
5.0
Customer did not leave a comment.
BRADLEY B
Rating:
5.0
Customer did not leave a comment.
WILLIAM H
Rating:
5.0
Customer did not leave a comment.
Gustav L
Rating:
5.0
Great customer service!
WALTER C
Rating:
5.0
Customer did not leave a comment.
ROSEMARY C
Rating:
5.0
Big big difference from the McDowell and 21 av...
OSCAR Q
Rating:
5.0
Great service, thanks for all the help getting ready for a cross country move!
JOSEPH M
Rating:
5.0
James and his team went above and beyond to make this rental as easy as possible. I would use them everytime and recommend them highly.
CHERYL S
Rating:
5.0
The Arcadia location was the best service and the trailer I rented was in top condition. I really appreciated the experience!!
MARK D
Rating:
5.0
We use this location every time...great service, easy process, fair price.
THOMAS C
Rating:
5.0
Customer did not leave a comment.
PETER G
Rating:
5.0
Customer did not leave a comment.
CAROL P
Rating:
5.0
Great employees at this location
WALTER C
Rating:
5.0
Customer did not leave a comment.
Kathryn E
Rating:
5.0
Customer did not leave a comment.
JUAN C
Rating:
1.0
I turned my car transport in on the same day I rented it at the correct location and after being harassed by your CSRs for days I just now received a confirmation receipt and the refund for my bogus late charge after providing a photo of the returned equipment that I took as proof your equipment was returned because I assumed correctly I would be dealing with this very issue. You could greatly improve my experience by refunding the entire rental fee and give this story a happy ending when I retell it
MARTIN G
Rating:
4.0
Wasn’t there long enough to comment
JOHN M
Rating:
4.0
Customer did not leave a comment.
KERBY B
Rating:
5.0
Customer did not leave a comment.
DAVID S
Rating:
5.0
Customer did not leave a comment.
JOHN L
Rating:
5.0
Customer did not leave a comment.
SHANE L
Rating:
5.0
Customer did not leave a comment.
TIMOTHY P
Rating:
4.0
Customer did not leave a comment.
Kenneth H
Rating:
5.0
Seamless experience.
Jo V
Rating:
1.0
First no one could find my U-boxes, had to go to facility in person where it took about 45 minutes to finally locate the boxes via a very confused staff member.