Customer Reviews for U-Haul of Arcadia

3,983 reviews

4007 E Camelback Rd   Phoenix, AZ 85018
(40th St SE Corner & Camelback)

(602) 840-5378

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(602) 840-5378

4007 E Camelback Rd
Phoenix, AZ 85018
(40th St SE Corner & Camelback)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

LARRY K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
5.0

I have rented twice from this same location within the last 5 months I have gotten nothing but excellent service from Robert the manager of this location. I would highly recommend all my friends and relatives to this location as the rentals are always clean a well maintained. You very lucky to have Robert on Team U haul!! Thank you always , Dianne Hamilton

DIANNE H. 
Rating:
5.0

Staff was helpful and professional Robert got me in and out quickly. He was polite and personable. I will definitely use your service in the future.

MARK G. 
Rating:
5.0

Robert does an excellent job meeting all my rental needs with professional and courteous service!!! I would highly recommend his facility!!!

MARK T. 
Rating:
5.0

Did a night drop off. Very convenient and my receipt was provided early in the morning. Excellent experience!

Ronald B. 
Rating:
4.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

LARISSA W. 
Rating:
5.0

Very friendly and accommodating.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Mary P. 
Rating:
5.0

The best customer service.

GABRIEL G. 
Rating:
5.0

Perfection

David R. 
Rating:
5.0

It's all good

MIKE Z. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
4.0

The app check-in process was clunky and inefficiently. The manger at the location helped us get our truck in a timely manner despite the app being a total disappointment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

JOAN C. 
Rating:
5.0

Customer did not leave a comment.

Tiana S. 
Rating:
5.0

Customer service was fantastic.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

kris I. 
Rating:
2.0

The app for pickup before store hours did not work and the staff on hand were extremely rude and not helpful.

AERIAN R. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
5.0

easy and fast

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

VINCENT B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

EIVY B. 
Rating:
5.0

This location is very professional, but customer friendly. The staff is very polite here and makes the check out and check in process very simple and easy.

BILLY H. 
Rating:
5.0

Excellent service and experience at this location.

James M. 
Rating:
5.0

Customer did not leave a comment.

SHAWN W. 
Rating:
3.0

Pad lock did not work and was unable to protect my belongings

RACHEL K. 
Rating:
5.0

Amazing customer service beautiful lady

DIANA G. 
Rating:
5.0

Customer did not leave a comment.

Janet T. 
Rating:
5.0

Nothing to note for improvement. All of the staff was very friendly, professional and helpful!!

ANN T. 
Rating:
5.0

Everything was seamless and easy. Everyone was very nice and helpful

JORDAN M. 
Rating:
3.0

Never received my final receipt

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY L. 
Rating:
5.0

Customer did not leave a comment.

Dustin H. 
Rating:
5.0

Very efficient!! Easy in and easy out. Great staff of people.

Joel S. 
Rating:
5.0

Customer did not leave a comment.

ALAN D. 
Rating:
5.0

Great experience. Very impressed with the customer service received at location and ease of pick up and drop off.

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
3.0

Pickup mileage needed adjustment leading to confusing charges on credit card.

Sarah B. 
Rating:
1.0

I did not rent a uhaul,and if one was rented in my name that person committed FRAUD

JOY J. 
Rating:
5.0

I've used this U-Haul 2 times and it's by far the best I've ever used. Great Staff, clean trucks and they know how to take care of their customers.

EUGENE P. 
Rating:
5.0

Very nice uhaul store…clean, easy efficient intake/return. Friendly staff.

Benton D. 
Rating:
5.0

Everything was fast and easy. On the front end perfect. Returning the truck perfect. I've used this location before and it was good. Today was as perfect as it could have been. Great job guys.

JOHN S. 
Rating:
5.0

Nothing at this time. I will definitely be renting again for the return home.

Rita J. 
Rating:
5.0

Customer did not leave a comment.

AREN H. 
Rating:
5.0

easy, friendly and no wait to receive equipment or return. I will be back. Thank you

SUSAN D. 
Rating:
5.0

Nothing, everything was perfect and employees very helpful, professional and friendly!!!

MARK T. 
Rating:
4.0

Very helpful with the car trailer.

PATRICK L. 
Rating:
3.0

If able, remove cigarette odor. Thank you.

CYNTHIA F. 
Rating:
5.0

The staff was friendly and assistant manager David Tucker was incredibly helpful.

ROBERT C. 
Rating:
5.0

Forgot my phone,and they had it for me, at the front counter…. Honest as the day is long… great experience

NICHOLAS S S. 
Rating:
5.0

Cedric is a great service representative.

Gary W. 
Rating:
5.0

Very professional service. I would definitely use again.

BARBARA W. 
Rating:
5.0

Customer did not leave a comment.

Derrick C. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

Derek M. 
Rating:
5.0

Probably my 12th rental and always excellent

CORNELIUS M. 
Rating:
5.0

Customer did not leave a comment.

BRUCE LEONARD V. 
Rating:
5.0

I was very satisfied with service and truck I rented. Only thing I didn't like was the truck was too high for short people lol

JANICE H. 
Rating:
5.0

Your team as always was great

FRANCIS F. 
Rating:
5.0

Renting a truck from UHaul was so easy and the staff were efficient and helpful.

Donna N. 
Rating:
5.0

Customer did not leave a comment.

ANN C. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

I left my phone in the truck and the manager ran out to the bus stop to give it to me. Class act, great customer service

FRITS M. 
Rating:
5.0

Quicker connection to live customer service via telephone.

LOUIS R. 
Rating:
5.0

I wanted to change from the online check in to an in person one because I was having a difficult time with the verification aspect and I wasn't able to. I think this aspect should be a bit more fluid to allow for that.

CINDY YAJAIRA Q. 
Rating:
5.0

Customer did not leave a comment.

Thorwald H. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
1.0

The worst rudest condescending treatment I have ever received I will never ever rent from uhaul or buy boxes or anything Biltmore and Arcadia locations are beyond terrible

NICHOLAS M. 
Rating:
4.0

The guy who helped me seemed upset about the phone call he was on when I walked in the building. He didn't acknowledge me when I walked in Andy cx after wrapping us his call, he sat at the desk and stared at me (which I assumed meant he was ready). Maybe he needed a break or was tired? Either way, I'm glad I won't need to inconvenience them again.

BRADLEY A. 
Rating:
5.0

People were super helpful, nice/courteous, and it was a quick in and out. I would recommend, and I will be back.

Jordan M. 
Rating:
5.0

Customer did not leave a comment.

SHARON W. 
Rating:
5.0

The most annoying part of my Uhaul experience is it's nearly impossible to speak with the local Uhaul store where I picked up or returned the truck. I kept getting transferred to the national line. It was very frustrating as I couldn't even ask if there was a gas station near that location? Or hey I left my a personal item at your store etc.

GREGORY B. 
Rating:
5.0

Great service. It was very easy to pick up the truck, confirm the condition of the truck, and make any changes on my phone. Quick and simple return!

DENISE Z. 
Rating:
5.0

I am not sure what the individuals name was that checked me in, but he was very efficient and directed me where to unload the trailer. I was checked in and out in less than 10 minutes - OUTSTANDING!!

Mark R. 
Rating:
5.0

Customer did not leave a comment.

ADAM S. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
5.0

One too many emails—otherwise it was great!

JAMES G. 
Rating:
5.0

Nothing that I can think of. Your service was excellent. Thank you.

RONALD L. 
Rating:
5.0

Take good care of Mr.Tucker … he is Awesome!!!!

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

BARTLEY C. 
Rating:
5.0

Staff were fantastic as they were very helpful and knowledgeable and made sure I had what I needed and knew all policies.

REBECCA F. 
Rating:
5.0

Fantastic Service!

CLAY T. 
Rating:
5.0

Perfect truck for our move, easy to drive, good ac and radio. All personnel very nice and helpful.

ANNE R. 
Rating:
5.0

Great folks! Even better service!!

KENDRICK EUGENE W. 
Rating:
5.0

Thank you David for being very professional and courteous

David B. 
Rating:
5.0

Customer did not leave a comment.

Dale C. 
Rating:
4.0

Quick and easy return. And just like the pick up location, l was out of there in less than 15 minutes. Thank you.

BRENDA F. 
Rating:
5.0

Fast service and truck was ready. They had me out of there in 10 minutes

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

JIMMY P. 
Rating:
5.0

Customer did not leave a comment.

LINDA F. 
Rating:
5.0

Customer did not leave a comment.

AMBER S. 
Rating:
5.0

All the staff was terrific!!! Clean truck and a very efficient operation.

MARGARET M. 
Rating:
5.0

Good service thank you

MIRIELLI T. 
Rating:
5.0

Customer did not leave a comment.

NATHAN D. 
No reviews have been submitted for this location.

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