Customer Reviews for U-Haul of Arcadia

4,224 reviews

4007 E Camelback Rd   Phoenix, AZ 85018
(40th St SE Corner & Camelback)

(602) 840-5378

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(602) 840-5378

4007 E Camelback Rd
Phoenix, AZ 85018
(40th St SE Corner & Camelback)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Quick check in and check out. Great staff at this U-Haul.

Dan H. 
Rating:
5.0

Customer did not leave a comment.

karen O. 
Rating:
3.0

$20 after hours service fee?

chris W. 
Rating:
3.0

Why is it whenever you rent a vehicle there are always “surprises and “add ons” when you return?? I was not told that there was a 100 mile limit on my rental which for every mile beyond that I would be charged .69 cents foRused out to take a piece of furniture

Sharon W. 
Rating:
5.0

Best Center in the East Valley for service, Thanks Robert and Crew. Juan Cruz

JUAN C. 
Rating:
5.0

Nothing! Well stocked. Great attitude by staff. Manager present and helpful. Love renting from this location! Absolutely the best Uhaul Ive been to.

Wendy R. 
Rating:
5.0

Customer did not leave a comment.

Angel C. 
Rating:
5.0

Things were good!

Katherine G. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

As always great service, Robert and his Crew are always very helpful. Thanks Guys. Juan cruz

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

Don't overschedule and leave big changes last minute for people moving out of state. Understandably already very stressful. This should be the easy part. It wasn't. This location was good. The original I booked with was not

Richard T. 
Rating:
5.0

Easy pickup

Robin F. 
Rating:
5.0

None; Shawn and Logan were very attentive to my situation. There was an issue with the mileage on the vehicle being more than what was reflected on the rental contract and he noted the contract accordingly so there was no problem when I returned the vehicle

Richard J. 
Rating:
5.0

Customer did not leave a comment.

Reyna G. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

Customer did not leave a comment.

Vern T. 
Rating:
5.0

It was all good, Thank you!

JAMES R. 
Rating:
5.0

Incredible service at this location. Robert is always great to deal with!

Don H. 
Rating:
5.0

Customer did not leave a comment.

Kyle I. 
Rating:
4.0

very smooth process, good customer service as well

steven R. 
Rating:
5.0

Super easy.

Sarah B. 
Rating:
3.0

ON my return the manager told me that I was late with the return. The associate that I picked the equipment up with advised that I was to return by 4PM but if I was past 4 there would be no additional charges. I returned the equipment shortly after 5 PM, yet the associate wanted to scold me. Also I used the scale on the agreement to replenish the fuel and came up short but when I showed the receipt and the milage was calculated I questioned the $11.50 fuel surcharge since I refueld in good faith but again I was told he didn't know where the tank was when I refueled. That's a BS response when you can calculate the mileage and see that I refueled in good faith using your scale on the agreement. I rent a bit from uhaul and will in the future but this service level at this location is not service centric. Sorry - just not good.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Tim E. 
Rating:
5.0

Tremendous service! Have not experienced service at any other U-Haul location like the service I received at the 40th Street & Camelback location in Phoenix. I've been there at least 6 times in the last two weeks.

George E. 
Rating:
5.0

Don't recall the young man's name that checked me in, but he was very friendly and customer focused. BTW, I did a review on my 6x12 trailer and how to properly pack in case you would like to view. Here's the link... https://www.youtube.com/watch?v=x8Ruu25HVL0&t=139s

Jack C. 
Rating:
1.0

I would not recommend UHaul to any friends or family. Terrible experience.

KEVIN C. 
Rating:
5.0

Thanks Robert and all your Crew. Juan Cruz

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
1.0

Man took my money and didn't even tell me about the hold charges and made me pay the full amount yet charged me for other things that i was unaware of, now i have to call my bank and file a police report for mishandling of my personal info and credit card .

Paige W. 
Rating:
2.0

Motor has a clicking sound and interior molding near drivers feet keeps coming off at drivers feet which was a hazard to control braking at times. I also declined the insurance and was still charged 120 plus dollars.

sarah B. 
Rating:
5.0

Customer service from the counter was amazing

Jeanette W. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

The customer service was great but there was a lot of blood on the walls of the inside of the back of the truck.

Thomas N. 
Rating:
5.0

There is nothing to improve with this location. I had a bad initial experience where my truck was not set up properly which was pretty frustrating. However, they were able to set up a new option with this location and honored the $50 guarantee and I appreciate that.

AARON S. 
Rating:
5.0

Great service as always, Thanks to Robert and his Crew. Juan Cruz

JUAN C. 
Rating:
5.0

Both the General Manager and the employee I dealt with were courteous, professional and really helpful! The location was right by my house and the whole facility was really accessible and clean. Definitely going to use this U-Haul in the future!!

Carl L. 
Rating:
5.0

Treated very well, great service at this location.

Tim C. 
Rating:
5.0

Customer did not leave a comment.

Priscilla P. 
Rating:
4.0

Customer did not leave a comment.

Douglas G. 
Rating:
5.0

Customer did not leave a comment.

Tim C. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

Tremendous service!!

George E. 
Rating:
5.0

No improvement required, just a note to say what a pleasure it was working with your on-site staff. Knowledgeable and very helpful to our needs. Well done!!

Lloyd J. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Great staff! Super efficient! Kind and friendly even on a crazy busy Saturday. I highly recommend this location and will visit again!

Laura G. 
Rating:
5.0

Staff handled everything from reservation to return. They made excellent suggestions as to what we needed to make our job as easy as it could be.

matt J. 
Rating:
1.0

I booked the U-Haul at the N Scottsdale location but there was no one at that office and the app was showing 'Assistance required'. When I went to the other mcclintock location , the assistant was very rude and didn't offer to help, I had to reach out to other assistants to get my truck and when I finally got my truck, It was 10 miles farther than the original location. So, my suggestion would be to please properly design your U-Haul iphone app and hire some people who have nice attitude.

RHITURAJ B. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

Lucas M. 
Rating:
5.0

Friendly staff and easy rental pick up and drop off.

Luisa L. 
Rating:
4.0

The customer service reps at this location were very helpful and nice.

Tara B. 
Rating:
5.0

Customer did not leave a comment.

Ricardo L. 
Rating:
5.0

Discount blankets. Your price is way to high compared with other blankets on the market.

Joel W. 
Rating:
5.0

smooth dropoff

ping L. 
Rating:
4.0

Moving items unneeded were not all collected even though they thought they were. I checked the truck and had to ask for all the items I had purchased. Otherwise very helpful and friendly.

Lisa O. 
Rating:
5.0

Customer did not leave a comment.

Raeann V. 
Rating:
5.0

Customer did not leave a comment.

ed R. 
Rating:
5.0

Customer did not leave a comment.

kirk D. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Joe G. 
Rating:
5.0

The staff couldn't have been more helpful and efficient. The paper work was ready, the vehicle was just what we needed and the cost was very reasonable.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
2.0

From the moment I drove off the uhaul lot at 2626 e Indian School the trailer vibrated excessively. The trailer not only vibrated but it caused my truck and driving steering wheel to vibrate uncontrollably as well. The trailer should not be street legal. I had limited time to move my belongings on Sunday and therefore forced to live with the condition of the 6x12 trailer. This has happened more than just once renting a 6x12 uhaul trailer.

CHRISTINA J. 
Rating:
1.0

Let me start out by saying I wish I could give no stars. This place doesn't deserve any of them. The gentleman that “helped” me David was rude. He had a really bad attitude. I would never use this location again. Worse customer service I have ever had. I will make sure to tell others as well.

Christine L. 
Rating:
5.0

Customer did not leave a comment.

wayne J. 
Rating:
5.0

Customer did not leave a comment.

Raymond A. 
Rating:
4.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

The folks at Camelback were wonderful . However when I called to change locations , I was given the wrong address costing gas and time .

Kathy A. 
Rating:
5.0

Customer did not leave a comment.

Stephen Y. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
4.0

Customer did not leave a comment.

Carl W. 
Rating:
5.0

Customer did not leave a comment.

Ofer A. 
Rating:
5.0

Customer did not leave a comment.

Joe G. 
Rating:
5.0

The young man who waited on me was very concerned about getting all of the information on renting the Truck clear so I understood everything clearly, he wasn't the least bit condescending, he made this hectic day for me easy, he deserves a raise!!

James L. 
Rating:
5.0

The location & people there, especially David, are great. The corporate website sucks though. It wouldn't permit me to rent a truck online. Even after I ensure which location I want the truck, the website still sends it to a mom & pop shop ten miles away. After getting the truck, the two links from the corporate site that permit me to change mileage & gas level do not work. Again: People are great! Corporate is really screwed up.

Greg P. 
Rating:
5.0

Customer did not leave a comment.

Jim G. 
Rating:
5.0

Customer did not leave a comment.

Aaron E. 
Rating:
5.0

Customer did not leave a comment.

EMANUELA D. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
4.0

Customer did not leave a comment.

Sue S. 
Rating:
5.0

it was a very easy process with a friendly rental agent.

Patti S. 
Rating:
5.0

Customer did not leave a comment.

Nina G. 
Rating:
5.0

Very helpful people and very pleasant too

Prashant N. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Xavier L. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

I'm a Teacher, just needed to quickly rent a van in order to bring home classroom supplies and resources until the start of the new school year. This U-Haul facility made it all work quickly and efficiently, from the online rental process straight through to the return check-in. Kudos! I'll be sure to tell others of the pleasurable and professional experience I had while conducting business here.

Pamela W. 
Rating:
5.0

I believe his name was David and he was very professional especially with answering the phone and quickly asking what I needed and I ended up calling 3 times and each time he answered and gave me quick time. Which no other store has done these past 2 months and some even transfer to a call center which is wrong. When I arrived he came out within 3 minutes and asked if I was fine with all condition of vehicle and gas etc as he had an extremely long line inside and I said yes vehicle wasn't supposed to be back for 2 days and in immaculate condition and then explained the gas not being at half and showed him the picture and mileage at pickup where the gentleman servicing the return trucks said to take pic and show drop off location but unfortunately I was charged $16.50 for gas still

JAMES V. 
Rating:
4.0

No complaints.

Joe G. 
Rating:
5.0

My experience with your company was very unpleasant. Important details were never shared when I made my reservation. This was a horrible hassle and not one agent on the phone had any realistic resolutions. David Tucker at this branch was by far the only positive experience I encountered.

Jason K. 
Rating:
5.0

Best location I've ever rented a uhaul from

WILLIAM M. 
Rating:
4.0

Customer did not leave a comment.

Erik S. 
Rating:
5.0

Quick service. Friendly.

Orie Z. 
Rating:
2.0

Customer did not leave a comment.

MARQUES J. 
Rating:
4.0

Customer did not leave a comment.

Tanya W. 
Rating:
1.0

First no one could find my U-boxes, had to go to facility in person where it took about 45 minutes to finally locate the boxes via a very confused staff member.

Barrett C.  |  Overall Experience 
Rating:
5.0

Very nice

Nick W.  |  Overall Experience 
No reviews have been submitted for this location.

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