Customer Reviews for U-Haul of Arcadia

4,184 reviews

4007 E Camelback Rd   Phoenix, AZ 85018
(40th St SE Corner & Camelback)

(602) 840-5378

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(602) 840-5378

4007 E Camelback Rd
Phoenix, AZ 85018
(40th St SE Corner & Camelback)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Treated very well, great service at this location.

Tim C. 
Rating:
5.0

Customer did not leave a comment.

Priscilla P. 
Rating:
4.0

Customer did not leave a comment.

Douglas G. 
Rating:
5.0

Customer did not leave a comment.

Tim C. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

Tremendous service!!

George E. 
Rating:
5.0

No improvement required, just a note to say what a pleasure it was working with your on-site staff. Knowledgeable and very helpful to our needs. Well done!!

Lloyd J. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Great staff! Super efficient! Kind and friendly even on a crazy busy Saturday. I highly recommend this location and will visit again!

Laura G. 
Rating:
5.0

Staff handled everything from reservation to return. They made excellent suggestions as to what we needed to make our job as easy as it could be.

matt J. 
Rating:
1.0

I booked the U-Haul at the N Scottsdale location but there was no one at that office and the app was showing 'Assistance required'. When I went to the other mcclintock location , the assistant was very rude and didn't offer to help, I had to reach out to other assistants to get my truck and when I finally got my truck, It was 10 miles farther than the original location. So, my suggestion would be to please properly design your U-Haul iphone app and hire some people who have nice attitude.

RHITURAJ B. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

Lucas M. 
Rating:
5.0

Friendly staff and easy rental pick up and drop off.

Luisa L. 
Rating:
4.0

The customer service reps at this location were very helpful and nice.

Tara B. 
Rating:
5.0

Customer did not leave a comment.

Ricardo L. 
Rating:
5.0

Discount blankets. Your price is way to high compared with other blankets on the market.

Joel W. 
Rating:
5.0

smooth dropoff

ping L. 
Rating:
4.0

Moving items unneeded were not all collected even though they thought they were. I checked the truck and had to ask for all the items I had purchased. Otherwise very helpful and friendly.

Lisa O. 
Rating:
5.0

Customer did not leave a comment.

Raeann V. 
Rating:
5.0

Customer did not leave a comment.

ed R. 
Rating:
5.0

Customer did not leave a comment.

kirk D. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Joe G. 
Rating:
5.0

The staff couldn't have been more helpful and efficient. The paper work was ready, the vehicle was just what we needed and the cost was very reasonable.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
2.0

From the moment I drove off the uhaul lot at 2626 e Indian School the trailer vibrated excessively. The trailer not only vibrated but it caused my truck and driving steering wheel to vibrate uncontrollably as well. The trailer should not be street legal. I had limited time to move my belongings on Sunday and therefore forced to live with the condition of the 6x12 trailer. This has happened more than just once renting a 6x12 uhaul trailer.

CHRISTINA J. 
Rating:
1.0

Let me start out by saying I wish I could give no stars. This place doesn't deserve any of them. The gentleman that “helped” me David was rude. He had a really bad attitude. I would never use this location again. Worse customer service I have ever had. I will make sure to tell others as well.

Christine L. 
Rating:
5.0

Customer did not leave a comment.

wayne J. 
Rating:
5.0

Customer did not leave a comment.

Raymond A. 
Rating:
4.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

The folks at Camelback were wonderful . However when I called to change locations , I was given the wrong address costing gas and time .

Kathy A. 
Rating:
5.0

Customer did not leave a comment.

Stephen Y. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
4.0

Customer did not leave a comment.

Carl W. 
Rating:
5.0

Customer did not leave a comment.

Ofer A. 
Rating:
5.0

Customer did not leave a comment.

Joe G. 
Rating:
5.0

The young man who waited on me was very concerned about getting all of the information on renting the Truck clear so I understood everything clearly, he wasn't the least bit condescending, he made this hectic day for me easy, he deserves a raise!!

James L. 
Rating:
5.0

The location & people there, especially David, are great. The corporate website sucks though. It wouldn't permit me to rent a truck online. Even after I ensure which location I want the truck, the website still sends it to a mom & pop shop ten miles away. After getting the truck, the two links from the corporate site that permit me to change mileage & gas level do not work. Again: People are great! Corporate is really screwed up.

Greg P. 
Rating:
5.0

Customer did not leave a comment.

Jim G. 
Rating:
5.0

Customer did not leave a comment.

Aaron E. 
Rating:
5.0

Customer did not leave a comment.

EMANUELA D. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
4.0

Customer did not leave a comment.

Sue S. 
Rating:
5.0

it was a very easy process with a friendly rental agent.

Patti S. 
Rating:
5.0

Customer did not leave a comment.

Nina G. 
Rating:
5.0

Very helpful people and very pleasant too

Prashant N. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Xavier L. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

I'm a Teacher, just needed to quickly rent a van in order to bring home classroom supplies and resources until the start of the new school year. This U-Haul facility made it all work quickly and efficiently, from the online rental process straight through to the return check-in. Kudos! I'll be sure to tell others of the pleasurable and professional experience I had while conducting business here.

Pamela W. 
Rating:
5.0

I believe his name was David and he was very professional especially with answering the phone and quickly asking what I needed and I ended up calling 3 times and each time he answered and gave me quick time. Which no other store has done these past 2 months and some even transfer to a call center which is wrong. When I arrived he came out within 3 minutes and asked if I was fine with all condition of vehicle and gas etc as he had an extremely long line inside and I said yes vehicle wasn't supposed to be back for 2 days and in immaculate condition and then explained the gas not being at half and showed him the picture and mileage at pickup where the gentleman servicing the return trucks said to take pic and show drop off location but unfortunately I was charged $16.50 for gas still

JAMES V. 
Rating:
4.0

No complaints.

Joe G. 
Rating:
5.0

My experience with your company was very unpleasant. Important details were never shared when I made my reservation. This was a horrible hassle and not one agent on the phone had any realistic resolutions. David Tucker at this branch was by far the only positive experience I encountered.

Jason K. 
Rating:
5.0

Best location I've ever rented a uhaul from

WILLIAM M. 
Rating:
4.0

Customer did not leave a comment.

Erik S. 
Rating:
5.0

Quick service. Friendly.

Orie Z. 
Rating:
2.0

Customer did not leave a comment.

MARQUES J. 
Rating:
4.0

Customer did not leave a comment.

Tanya W. 
Rating:
5.0

One of the better U-Haul locations I've been to. Granted, this was perhaps the 3rd used to in my lifetime. I can't honestly answer the question "Was the equipment clean and well maintained?" The cab smelled "off" lol. Maintenance? Who knows. Minimal I suspect. So, be careful, keep your distance and go SLOW. Safe travels!!

James M. 
Rating:
5.0

Great service, fast and professional. Thank you!

SALVATORE L. 
Rating:
5.0

This staff here at this location has always been and continues to be helpful, courteous and flexible. David, Robert and others are great.

david R. 
Rating:
5.0

Customer did not leave a comment.

KANIFYA L. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

We had a great experience here from start to finish.

Michelle N. 
Rating:
5.0

Customer did not leave a comment.

Gerald M. 
Rating:
4.0

Customer did not leave a comment.

DAWN A. 
Rating:
5.0

Staff was very friendly. The atmosphere was professional, but they treated me, and other customers almost like friends. Very polite.

Billy H. 
Rating:
5.0

Truck was excellent condition tires were brand-new a performed marvelously

David B. 
Rating:
5.0

Everything went smooth ...customer service was great

Sylvia F. 
Rating:
5.0

Customer did not leave a comment.

tracey K. 
Rating:
5.0

Customer did not leave a comment.

Debra C. 
Rating:
5.0

Customer did not leave a comment.

Julie H. 
Rating:
1.0

I think her name was Coty or Koty. She seemed annoyed by me asking questions and doing her job in general. I don't know what that's about , but definitely lacked simple customer service skills.

Glenda S. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Outstanding customer service.

Michael R. 
Rating:
5.0

Everyone was very helpful and pleasant. It made the process of moving a better experience.

Deborah M. 
Rating:
5.0

Although this location was very busy, the staff took the time to make me feel that I was the only one there. They were very courteous, polite, and very attentive.

Billy H. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Ralph L. 
Rating:
5.0

Nice guys

WALTER C. 
Rating:
5.0

The camelback location was perfect but you all sent me to a different location to pick up on Indian school rd and I went there first. The manager on duty was not there. Then at pick up time you all sent me a text to go to a different location. This was in uhaul not the camelback location. I will always go to camelback k location for now on. Tgxx

TAMYRA M. 
Rating:
5.0

Customer did not leave a comment.

Neil P. 
Rating:
2.0

You can clean the inside of the truck from the previous users dog hair! It was everywhere. You can also give the correct items purchased like an appliance dolly and not a furniture dolly. And last but not least you can tell your customers that the insurance yall sell is a bunch of boohockie…lol…I got it and when a few things got damaged I was told it was because I didn't load the truck right. That's the main reason I'll never use or recommend yall again. Tha k you for letting me vent

Aaron G. 
Rating:
3.0

I was called late that afternoon before my pickup to be told that my booked location was not available and I'd have to go a significant distance out of my way to get my truck. After a 50 min Lyft ride I get checked in and then told I can't take my truck because it's not ready due to a padlock left on the back. I'm told there are no other trucks and that I'll now have to go to yet another location another 30 min Lyft ride away to get my rental truck. I was also told by a manager that I would get a credit for all the lost time and hassle when I get to the next location. The final location did have my rental truck and had great customer service. They told me a $300 refund (I prepaid for my full rental) would be given to me upon return of the truck to my drop off location due to all the inconvenience, lost time, and expense of Lyft rides. When I returned the truck I explained the situation and showed them the refund on my contract but they said that's now how it works and couldn't give me a refund as promised to me. They were extremely helpful and filed a claim for me.

Adam D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Robert was excellent, and did a great job. Thank you!

Daniel P. 
Rating:
5.0

It was so easy! The gentleman who helped me was great!

Joelle L. 
Rating:
5.0

The staff at this location were very friendly. The van was clean, had no damage, and was easy to inspect.

Bill H. 
Rating:
5.0

Nothing really, check in was smooth and quick, check out was even easier. A very pleasant experience! Only thing I can think of is to advise that running A/C really eats away at fuel economy. Just like with your car, but even worse with the moving trucks.

Scott H. 
Rating:
1.0

The scheduler originally wanted me to drive 100 miles round trip to pick up a trailer. That was totally unacceptable.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Robert the manager is very very good and provides excellent customer service.

Ismael D. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
1.0

Don't understand all the additional charges and will be calling to find out what all the extra charges were. On line charges are very misleading and I was not told about all the extra charges. Service was terrible and rude.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

The manager/owner was super helpful and the trailer was spotless.

VALERIE B. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
1.0

First no one could find my U-boxes, had to go to facility in person where it took about 45 minutes to finally locate the boxes via a very confused staff member.

Barrett C.  |  Overall Experience 
Rating:
5.0

Very nice

Nick W.  |  Overall Experience 
No reviews have been submitted for this location.

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