Customer Reviews for U-Haul of Arvada

5,643 reviews

6275 Wadsworth Byp   Arvada, CO 80003

(303) 423-1292

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(303) 423-1292

6275 Wadsworth Byp
Arvada, CO 80003

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

henry N. 
Rating:
5.0

Customer did not leave a comment.

Bobby M. 
Rating:
4.0

Customer did not leave a comment.

michael P. 
Rating:
3.0

Customer did not leave a comment.

Dylan P. 
Rating:
4.0

Customer did not leave a comment.

Kathryn L. 
Rating:
5.0

Customer did not leave a comment.

Tom P. 
Rating:
5.0

Make sure the truck isn't on empty when you rent it

Shawn M. 
Rating:
5.0

I love you guys, your the best!

Joe B. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
4.0

Customer did not leave a comment.

RICHARD Q. 
Rating:
4.0

This was an absolute nightmare of an experience, but not because of the people at this location. Scheduling, cancelling, rescheduling, cancelling, and on and on. Will never do this again. The people at this particular location were not to blame and were wonderful.

Doug R. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
2.0

Bad location. Also I had scheduled a 9:30 appt but upon arrival was told it was first come, first served so I waited over 3 hours.

BOB W. 
Rating:
4.0

Customer did not leave a comment.

tkach O. 
Rating:
5.0

Great Job!

john H. 
Rating:
3.0

No blankets or tiedowns in truck, had to wrap in blankets we had.

Jeanne T. 
Rating:
5.0

Everything was great!!

Chad H. 
Rating:
5.0

Customer did not leave a comment.

Chad K. 
Rating:
1.0

Customer did not leave a comment.

Heather H. 
Rating:
2.0

Was over charged for items we did not use or have. Couldn't extend our rental for a few more hours. Location extremely busy, understaffed.

Patrick V. 
Rating:
5.0

Customer did not leave a comment.

Carolyn A. 
Rating:
5.0

Helpful.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

CARL H. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

The people were great. I would go so far as to say I had fun and felt I was in good hands.

Dan F. 
Rating:
1.0

This location is a mess. Other customers in line experienced lost keys, given false information on pickup requirements and my uhaul didn't even have the pads ready in the truck so I had to wait 45min in line to have someone get them.

John S. 
Rating:
4.0

Be more clear as to your charges, you nickel and dime for everything, so my $29.00/day rental went up to $300.00.

HOWARD P. 
Rating:
4.0

Tires were worn and not properly balanced making the trailer bouncy when in tow.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Sharon R. 
Rating:
5.0

Customer did not leave a comment.

Bryan B. 
Rating:
3.0

Had issue in mix up in trucks that were given out. Mileage and gas was unknown when checking out. Received a call from staff asking for mileage and gas while using truck. Obviously was involved in move and didn't get message until returning truck. When returning, had to wait about 15 minutes while they figured out the mileage and gas amount even though we told them our mileage. In the end, they did charge the right amount of mileage (only 8 miles) and did not charge for gas but the time in returning the truck was disappointing. Driver's mirror also could not be adjusted from only 2 positions.

Raymond R. 
Rating:
4.0

great help

jeffrey G. 
Rating:
4.0

Staff was polite and helpful from initial pick up, to a follow-up phone call, and through drop off. I like the mobile parts of the workflow, but I had some issues with the image uploads which was a bit frustrating.

Matthew L. 
Rating:
2.0

Julie was awesome. I called when we got to where what we were picking up was located, 2 hours from home. I asked if we could drop trailer in Wellington instead because our new smoker was too wide for trailer. Our friend said he could drop there for us so we could trailer smoker home. I was told the Arvada location owned this trailer and it had to be returned there. So we drove home without my smoker, which was what we rented trailer for. We also called Saturday late afternoon to see if it was possible to pick up. Wouldve been nice to put items we were takibg to our friends loaded earlier. But we were told no it wasn't there. But when we arrived at 845 Sunday morning they had to move other trailers parked in front of it. So I don't believe anything we were told Saturday or Sunday. How sad. I wouldn't recommend anyone renting a trailer from you.

Kimberly P. 
Rating:
5.0

I had really great customer service over the phone and in person at this location--everyone here is very helpful.

David B. 
Rating:
3.0

The first truck I was assigned had a dead battery and then I had to wait in line which took 30+ minutes and made me late. When I came to return it, I waited again and there was only person working the counter… The people were good and the truck I wound up with was fine, but the staffing and wait times were not helpful.

Justin R. 
Rating:
5.0

The staff was great very courteous and helpful.

mark C. 
Rating:
5.0

Customer did not leave a comment.

Galen F. 
Rating:
5.0

Customer did not leave a comment.

Galen F. 
Rating:
3.0

I was shocked when I paid my final bill. The mileage charge was outrageous. I could have rented from Enterprise for NO mileage charge. Really......$1.09 a mile! Never again.

David H. 
Rating:
5.0

Kathy and Parker were particularly helpful. We greatly appreciated their efforts.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Maria G. 
Rating:
5.0

The inside of the cab was a little dirty but I had Clorox wipes so it was fine. The staff was amazing and helpful so a little dirt is no big deal:)

Nicole S. 
Rating:
5.0

the gentlemen that assisted was knowledgeable and friendly.

ERIC R. 
Rating:
5.0

Service and equipment were excellent. However, uploading photos of drivers license and damage photos to verify equipment condition to web site didn't work well or not at all. At check in the customer representative understood this and we were able to get copies off of my phone. All good!

Daniel C. 
Rating:
5.0

Your team members Juliana, and Marcus are amazing people. Very fast, professional, and they make me feel like I'm a V.I.P. each time I rent from the Wadswoth by pass store. They are truly incredible to work with. Its what keeps me doing business with Uhaul. Thank you.

MIKE G. 
Rating:
5.0

Not a thing. Everything was great!

Daphne H. 
Rating:
1.0

Person from Sterling called me harassed me ..he was from original reservation drop off.. uhaul cx my truck 45 min b4 I was 2 pic up Said I would have to wait a weak first gate size truck. They instead gave me a 20ft with trailer definitely NO Comparison 2 a 26FT had no height in trailer . Even after turning in trailer/20ft truck I still had to rent another truck to complete my move. This was worst move ever at 60 years young. Still waiting for a return call. I'm pressing charges and have filed a police report on uhaul worker whom text and called my phone cursed me out Said he would report truck stolen I continued to tell him that that was the original reservation he was going off of the original not the actual current reservation..very disgusting and disappointing at service I received.

Mary C. 
Rating:
5.0

The truck had damage INSIDE the box but these photographs were not included in the inspection. We did not damage the inside of the truck (we didn't move anything that could have caused that kind of destruction) and will refute any charges. Additionally, the truck listed left to right while driving. The alignment seems way off.

Rodrigo P. 
Rating:
5.0

The guy running the register who helped me check out and hook up my trailer did a great job on both pick up and drop off. Guy deserves a raise, I wish I caught his name.

Evan R. 
Rating:
5.0

Customer did not leave a comment.

Amanda N. 
Rating:
5.0

Be precise on return dates. Stick to an official UHaul location because some locations that are just leasors may be closed on holidays like Labor Day and there will ne nobody there to process your return of equipment.

Evan Y. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Kathy was very polite and helpful. Stayed after hours to help me. She was awsome. Thank you kathy

KATHY E. 
Rating:
5.0

Customer did not leave a comment.

Gaylene R. 
Rating:
5.0

Customer did not leave a comment.

Julie C. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Aimee K. 
Rating:
5.0

Everything was fast, thorough, efficient, knowledgeable and very friendly. No surprises.

Philip F. 
Rating:
5.0

Customer did not leave a comment.

JEFF G. 
Rating:
2.0

They doubled the mileage that I drove on my bill. I drove 20 miles and they charged me for 40. Dishonest! Won't go back.

James B. 
Rating:
3.0

Customer did not leave a comment.

Dee V. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
4.0

I get the idea of using tech to improve the process, but it took forever for my drivers license to upload. So much easier to just swipe or even photocopy it. On the plus side, the trailer was the best, cleanest, newest trailer I've ever rented from U-haul. Pulled perfectly, with no sway issues.

Bill H. 
Rating:
4.0

I know this is a nationwide problem, but hire more help. Having said that, the young gal that helped me was very kind and helpful. Otherwise, it was a chore tracking down a trailer to pull, but got me there and your text with directions made it really easy for drop off in Charlotte. Thx

BRADLEY T. 
Rating:
5.0

Customer did not leave a comment.

Gerald F. 
Rating:
1.0

Completely understaffed while the manager sat in his office not assisting the 10 people in line while one person worked the counter and not one tech on the lot to check the truck back in upon return. I will never use this location again.

Kathy P. 
Rating:
4.0

Overall Service was very good. Didn't like we had after hour fee but we were told and that was our fault so it's ok.

David G. 
Rating:
3.0

The pickup I rented was very dirty, inside the cab and outside. And it reeked of cigarettes. Really gross.

Jerry T. 
Rating:
5.0

Staff were really professional and nice. Got setup with a reservation, and in person pickup. All went smoothly and quickly.

Richmond V. 
Rating:
5.0

Customer did not leave a comment.

Gwynn O. 
Rating:
5.0

Employees were helpful with my first online rental. As are many businesses these days they seemed to be understaffed but were very courteous and diligent.

Mark S. 
Rating:
1.0

Truck had unmarked damage from previous user. Check engine light was on but I was told to ignore it. Pads were left in the back of the truck from the previous user, the back had obviously not been cleaned. The driver seat cover was not fully attached, and loosely sat on the seat. There were not enough parking spaces for customers when we arrived, and the return truck parking blocked most of the entrance to the parking lot.

Joshua A. 
Rating:
5.0

Customer did not leave a comment.

Ryan P. 
Rating:
5.0

Customer did not leave a comment.

Linda K. 
Rating:
4.0

Customer did not leave a comment.

Steven W. 
Rating:
4.0

Great place! Super friendly staff and in and out quickly both at pick up and drop off!

Seikah R. 
Rating:
4.0

Person who checked us in wasn't friendly, but the person who handled the return was friendly. I mentioned to him that the vehicle sways, maybe an alignment or tire issue? Truck was clean. Overall, was a good experience. I have rented at this location before, and will continue to do so.

Osmon W. 
Rating:
3.0

In my situation there was some confusion. In addition to renting the usual, I rented a Dollie. The next day I returned the usual and Dollie. When I reviewed my final charge, I was billed an extra $100 for a missing Dollie. When I delivered the usual and Dollie, I told the employee that the Dollie was in the truck. He didn't even check for the returned Dollie. After Calling and speaking with Bobbie, he made the correct on my final charge.

JOANN V. 
Rating:
5.0

Honest people and they trusted my word about being short changed on moving blankets. Will rent here again.

Trey J. 
Rating:
3.0

If they would have done a precheck they would have found the tire strap broken. We managed to find a solution so I was able to leave the next morning as planned.

Anna M. 
Rating:
5.0

?

Paul G. 
Rating:
4.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Chris D. 
Rating:
5.0

Customer did not leave a comment.

April B. 
Rating:
5.0

You should have a dolly on the front of the trailer.

Bridgette W. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Great customer experience!

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

Jonah H. 
Rating:
5.0

Customer did not leave a comment.

Todd D. 
Rating:
1.0

Customer did not leave a comment.

Titus C. 
Rating:
1.0

Staff was rude and I would never recommend this location.

Johnny R. 
Rating:
5.0

This location is the best for customer service and equipment readiness

Myron L. 
Rating:
3.0

I rented a car hauler flat bed trailer. The first 2 trailers I was given had mechanical problems. This caused me to be about an hour late leaving with my rental. After approving the 3rd trailer I was sent a link to verify condition of my rental, but it was for the wrong trailer. I spent almost 45 minutes on hold later that day to get a representative to send the proper link. No happy.

tommy W. 
Rating:
5.0

Be sure the moving help have liability coverage & worker comp coverage for their employees. Be sure "employees" are not actually 1099 contractors

Niki Parks P. 
Rating:
5.0

Really nothing! Pickup and drop off were smooth and painless. Only took a few minutes on both ends and the employees were nice, courteous, and helpful. I have zero complaints, just keep up the good work

Ian L. 
Rating:
5.0

I've rented several times from several locations. Arvada is by far the best in every category!!!!

jim R. 
Rating:
2.0

The person at the counter was rude

Link S. 
Rating:
5.0

Customer did not leave a comment.

DEREK B. 
Rating:
5.0

Very well equipped facility and friendly staff.

Richard S. 
Rating:
3.0

An employee that was helping was having trouble with the computer system. I noticed the same thing in Raleigh when I was getting my pod. Perhaps this is something that should be addressed by HQ?

Stetson R.  |  Overall Experience 
Rating:
5.0

Very nice, knowledgeable staff. Thank you.

Daniel B B.  |  Overall Experience 
Rating:
1.0

Incompétent, unavailable, difficult to work with and no sense of customer service.

Emma M.  |  Overall Experience 
Rating:
1.0

After spending a half an hour on the phone, talking to six different people, I supposedly scheduled my UBox pick up for the next day. The next day, they still had no idea I was coming for pick up.

Taryn C.  |  Overall Experience 
No reviews have been submitted for this location.

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