Not very friendly and did not provide support to clientSulema S.
Customer Reviews for U-Haul of Arvada
Arvada, CO 80003
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There were dirty socks in the cab of the truck. Even worse the truck stank, like literally eye watering stank of marijuana.Doug R.
Andrew was very friendly, and helpful. My family and I felt welcomed when we came in and the overall experience was pleasant and easy.Chloe D.
Customer did not leave a comment.James B.
The app to select a vehicle was a fail.RONALD Q.
Easy to set up appointment and install was done on time!brian E.
Battery died at remote location, the padlock securing the back door did not work properly, window crank handle was broken on driver side.AARON J.
The truck was there as promised. The assistant manager gave me advice on loading a washer into the truck which I appreciated. The final price was 5$ more than the estimate and I don't know why. Corporate needs to update the computer system! These poor guys are having to work with a slow, shoddy system. The credit card reader is broken and the computer system is slow. It took them a day to figure out how to get me a refund for a hitch i didn't buy a week earlier. It was tense for me because there was no receipt to show that a refund was coming. It did happen a day later though. Last I recommend that if there is a line, the manager should help the next customer instead of sitting at the counter seemingly doing nothing.Lydia R.
Customer did not leave a comment.Michael B.
Please have management call me. I have multie contracts and no one can explain my rental to me. I was told I should have received a pro rated adjustment as I returned everything 2 days early. I also see a credit on my receipts for 450 but it never credited to me. Pls can someone call me 970-989-3436kim R.
Computer was slow, it took longer than it should have to get processed.Bob H.
I have rented from this location once before and was encountered by a female employee that was extremely rude when we needed a trailer. We ended up having to go all the way to Denver. Recently, we needed a 17 foot truck at the last minute. The employee, Andrew, was extremely helpful and knowledgeable, and had a truck for me right away.Leslie V.
More staff to avoid long lines when there's a lot of reservations.Dmitry R.
Need more Employes too make things run smootherGary E.
Customer did not leave a comment.jason R.
Customer did not leave a comment.Charles P.
Customer did not leave a comment.Sherri C.
Andrew was very helpful. But surprising he has to use his own iPhone to scan IDs and take pictures of the hitch. He should have a Company device.Kevin L.
Customer did not leave a comment.Warren O.
Customer did not leave a comment.Alejandro G.
All went wellGeorge S.
Drop off locationâ€¦ Waited 45 minutes nobody ever showed up. Had to unload my vehicle by myselfSherolyn E.
Customer did not leave a comment.Ron R.
Customer did not leave a comment.Jennifer C.
I appreciated my interactions with Jaelyn when picking up the vehicle. He was very informative about the process and helpful. Upon returning the vehicle, Kathy was delightful and a breath of fresh air. She made a process that is typically stressful at worst and tedious at best, an enjoyable experience.Ajenai C.
Everyone is always so helpful hereKorey C.
When I checked in the salesperson told me she was giving me .89 per mile when I returned my truck they charged me 1.09 per gallonjoe G.
Customer did not leave a comment.mike G.
Uhaul tried charging me $25 for cleaning when I didn't even get it clean to start of with, I just tried being honest saying it wasn't clean on return since I didn't get it that way. BE AWARE OF HIDDEN CHARGESCole J.
Andrew was a cool guyDominic L.
Customer did not leave a comment.Thomas P.
Customer did not leave a comment.CYNTHIA J.
The crew was extra outstanding!Corey T.
Andrew was beyond awesome! He helped us out when the address on our email didn't match the online drop off address.Spencer A.
Customer did not leave a comment.Maria G.
Kathy was awesome! Friendly and had a great conversation with her.Jeffrey L.
Customer did not leave a comment.LONNIE J.
Customer did not leave a comment.Monique B.
Customer did not leave a comment.anthony B.
The trailer, I had no issues. There was an issue with getting the proper truck between the Sub & Sam (9491 W. 44th Ave Ste 108, Wheat Ridge, CO) & the U-haul of Arvada (6275 Wadsworth) location that had me moving the truck between each location 3 times. And I still don't have my $$ reimbursement as I only took 1 truck, not 2. Not sure who was at fault but the customer shouldn't have to be this inconvenienced. The 800 number was called and they did tell me what to do but the managers wouldn't comply so while I'm paying truck loaders $198 an hour, I spent 2 hours trying to figure out the truck situation because the managers couldn't figure out how I can return the 15' truck for the 20' truck.Jill S.
Kathy was a pleasure to talk to while returning our equipment. 10/10Branson G.
Customer did not leave a comment.Charith A.
Customer did not leave a comment.greg P.
Andrew is really great. Professional and efficient, yet very friendly.Gerald D.
Customer did not leave a comment.John C.
Customer did not leave a comment.Larry A.
Customer did not leave a comment.Sherri C.
Customer did not leave a comment.Bret B.
Customer did not leave a comment.Deborah M.
The service was completed but the employees could not answer any of my questions about the hitch that was attached to my car and had to call a manager and the correct information was still not given. Not helpful at all and was disappointed that i couldnt find the information that i was told someone could help me with. No one knew what they were talking about, ended up directing me to a youtube video to figure it outMallory B.
Less upselling on the websiteDmitry R.
Customer did not leave a comment.Ron E.
Customer did not leave a comment.Ron N.
Customer did not leave a comment.mike C.
Check the vehicles before giving keys to customer. Our truck had a flat, so I'm not sure how that slipped by customer service. As customers, we have to take pics of the rental, gas, odometer,etc, but customer service didn't notice a flat before releasing the truck? The truck was replaced with a different one, eventually adding more time. Also, I opted for the mobile pick up, and the keys weren't in the lock box, which defeats the purpose of mobile pick up when you have to go inside and wait in line to get the keys. It was just a series of unfortunate events. I was 35 minutes late to my meeting with the movers and it cost me time and money because I still have to pay for the hour used or not. I also rented some equipment that I was told when checking in by live online customer service that it would be loaded into the truck before we arrived...it was not. If we didn't notice the flat tire, and didnt switch trucks, we would've drove off thinking we had everything when we didn't. It was a total cluster..Anthony M.
Truck cab filthy inside; Interior engine (dash) cover not snapped into place; Truck exterior covered in mud; Fuel level on contract overstated by nearly 1/2 tank.Paul A.
Customer did not leave a comment.DOUGLAS B.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Forrest H.
one representative told me hitch installs take about 30-60 minutes....one install ahead of me, so, I waited. 2 hours later still working on hitch install ahead of me and had to get a ride back home and pick up later. other representative then told me. "oh no...hitch installs can take 3-5 HOURS" other than that....all good!Mark G.
Yes happy with the experience & will do business with uhaul again!joseph R.
Andrew was very helpful and patient. Super easy, which is much appreciated.Denise H.
Equipment had some tools inside leftover from prior renter.Nikolas J.
I would rent againInez P.
Customer did not leave a comment.JOSHUA F.
Andrew was super helpful, thorough in explanation, and made sure I was charged right. 10/10 location!Julian P.
Cab was full of white dog hair and it looks like said dog nose printed both side windows. The passenger mirror was so loos that it was useless. Spun in the wind like a top. Made driving the truck challenging.Derrick L.
I paid for a 24 hour rental that started on 10/21/2022 at 6am knowing it would only be a few hours of use (actually only used the truck for 7 hours) and when I dropped the truck off at this location, the lady who helped me said I was good to go and didn't have me sign anything to prove that I dropped the truck off. The next day (today) I received my receipt and noticed I had been charged for an additional day which didn't make any sense to me. I noticed on the receipt that the truck hadn't been 'checked in' until 7:15 am on 10/22/2022, which was false, since I had returned it the same day I picked it up and used it for only 7 hours. After calling this location to let them know of the mix up, they weren't able to refund me so I had to call the corporate number and they were able to help in the end. I find it a little bit shady that the drop off person who 'checked my truck in' conveniently waited until the next morning to 'check me in' and had I not noticed the extra charges they would have gotten away with it. Just felt a bit shady.Curtis M.
Andrew made the whole moving experience easier and was super helpful. -Jake SJacob S.
Not to much. Andrew was awsome.Thomas O.
The employees were helpful and courteous.richard W.
The truck I was given was having transmission issues. Then you guys over charge me on my invoice!Richard W.
Andrew was great and did an amazing job with my check in. I rent from this location and everyone is great and gives me the service I expected.Jennifer M.
Employee became argumentative at one point. Not appropriate. Online check in function did not work well at all and actually confused the in person pickup significantly.Jesse W.
The installation work itself might be ok. Time will tell. The process was horrible. I was told when I walked in for my 9 am appointment that it would be a couple of hours and most people walk down the street and grab a bite to eat while waiting. I walked down the road are, shopped for a couple of hours and walked back. At noon I was told it shouldn't be much longer. No waiting room. Someone did give me water and I sat on a office chair when not walking around the tiny store. At 1:30 when I asked about the progress someone said they were about to begin working on it. At 5:16 p.m. I told them I need to go as I had an appointment at 6pm. At 5:30 they told me the install was done. They said there were people in front of me is why it took so long. Then why schedule and appointment. Why tell me a couple of hours when I first came in. I could have called family to come get me, but since it was so far from my home town I thought I would just grab a bite and wait....little did I know it would be over 8 hours of waiting. I don't think poorly of the people working there as it's management and the scheduling that is messed up. Have someone manage the process.DIANA M.
The staff was discourteous and unfriendly.Terry A.
The truck had horrible suspension empty and full. It could barely accelerate to 55mph unless I held the gas to the floor. Also I didn't need nearly the amount of gas I put in. What a waste when you don't get reimbursed for anything over a quarter tank. Customer service took about 15 minutes when I expected the check in to be instant according to the online purchase I made. Overall I will be going another route next time.Keith R.
Customer did not leave a comment.dave B.
Just had the worst experience with this location. The manager called incredibly hostile asking where we were and how we were scheduled to drop off the vehicle at 10am today the 15th. I was currently driving and couldn't look up the reservation. The manager was speaking over me when I was trying to explain and was incredibly rude. I hung up after I clearly wasn't being allowed to speak. Called him back after a moment, has told I was being put on speaker so everyone could hear me. He was still incredibly rude and wasn't happy with my answers. I told him we got locked out of our storage unit and have been scrambling to get everything unloaded and that we would have the truck and dolly dropped off at their location in 2 hours tops. Again he was not happy telling me my situation was my own and what was he supposed to tell the family. Turns out. He was wrong. My reservation dropped off is scheduled for the 16th. Proof in the email confirmation that I was sent when I reserved the unit. Called customer service and was informed that someone from that location moved my drop off date as well. The location puts me on hold or hangs up now when I try to call. DROP OFF ELSEWHERE.Kassidi C.
Customer did not leave a comment.Benjamin S.
Great job in a timely fashion.Edward K.
Both locations very nice. Easy on and off exit. Friendly staff too.JAMES C.
A very rude staff member did not handle customer service very well. We will be picking a different location next time.Jacob B.
I wasn't asked if I wanted the coverage and I just noticed it was added to my bill. I'd would have preferred to decline it so I wasn't aware it was added.MARCO G.
Windshield was so dirty that we had to stop and clean it to see through it properly!kimberlee W.
Great Customer ServiceEBONIE Y.
Great customer service and friendly staffmary ellen C.
The support staff were really great! Really friendly and really responsive. Thank you for making my transaction fast and easy.COLLIN W.
Customer did not leave a comment.Brent B.
I dropped off my trailer and the rep who helped me unhook the trailer told me I was good to go and I would be emailed a contract . I received a call the following day from a rep named Andrew who accused me of not returning the trailer and addressed me in an unprofessional way and hung up on me when I was trying to explain the situation. He called me back 10 minutes later and then hung up on me again in the middle of me explaining what happened after claimed I could never back up a trailer and that I must have been at the wrong location. Finally another rep at the location called me and they had messed up on their end and apologized. I appreciate the apology but honestly this was super unprofessional behavior and Andrew needs some serious customer service training.Brian P.
Really appreciate that this location always has a selection of trucks and trailers for rent when I need one. They make renting convenient and as such, I am a repeat customer. Andrew really hustled today to get me setup and on the road quickly. Great customer service!Brian A.
Customer did not leave a comment.Roger D.
I got a call the next morning from a very rude individual saying, and I quote "where the hell is our tow dolly?!?!" I rented it for 6 hours, ended up only using it for 2 and a half hours and dropped it off after hours. I placed it in the exact same spot we picked it up from. The Individual on the phone said that's not how it works. This is how I've done after hours drop offs every single time I have rented a u haul trailer and I have never once gotten a call. Whoever this guy is, he needs to do a better job of being aware of his inventory and take a customer service skills classMarcus G.
The truck had a bad tire at pick up, got another truck, tried to fill with gas and the gas line had been sliced. Called and they only offered the Roadside assistance phone number. Thank Goodness. Those people were fantastic. (Not at the location, they were very dismissive.) And just to let you know the trailer that car rode on, the front right wheel belt/holder kept coming loose and needed adjustment the whole trip. Other than those difficulties, the truck was okay.Linda S.
Took longer than expected to install the hitch on my van, needed 2 days to do it. They didn't have an angle grinder to cut a bolt the first day so I had to come back a second day. Overall they were nice and fairly communicative.Ian B.
Customer did not leave a comment.John S.
Customer did not leave a comment.henry N.
Customer did not leave a comment.Bobby M.
Customer did not leave a comment.michael P.
Customer did not leave a comment.Dylan P.
An employee that was helping was having trouble with the computer system. I noticed the same thing in Raleigh when I was getting my pod. Perhaps this is something that should be addressed by HQ?Stetson R. | Overall Experience
Very nice, knowledgeable staff. Thank you.Daniel B B. | Overall Experience
Incompétent, unavailable, difficult to work with and no sense of customer service.Emma M. | Overall Experience
After spending a half an hour on the phone, talking to six different people, I supposedly scheduled my UBox pick up for the next day. The next day, they still had no idea I was coming for pick up.Taryn C. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!