Customer did not leave a comment.GUADALUPE B.
Customer Reviews for U-Haul of Arvada
Arvada, CO 80003
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jake W.
Customer did not leave a comment.DARREL R.
Why does U-Haul require a second phone number that they then call to verify my identity? I've shown up in person, provided photo ID that proves I'm a couple decades over 18, paid with a credit card in my name... and you need to call some random person at 7am to make sure I'm legit? Stupid AF.R A H.
I appreciate all the extras that Uhaul offers on a truck rental, but if I turn them down don't waste my moving space by filling the truck with things I won't be using (moving blankets, moving truck.)Daniel W.
Customer did not leave a comment.Catherine M.
Customer did not leave a comment.ALAN MARTIN H.
Both the the check in and check out process was super simple and fast! Customer service was spectacular!Elroy T.
Customer did not leave a comment.LYLE S.
Needed a bigger trailer. Didnt have o d availible for one way move. Not the fault of UHaul. I didnt reserve eadly enough.Jeremy L.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.LAUREL A.
I kept and paid for the equipment for two days . A representative of UHaul called and demanded the truck back . He yelled at me he said I was causing his customers to be angry . He told me he would never rent to me again .KAREN O.
I loved being able to rent the plastic moving bins. It was perfect for my situation where I was going back and forth.MICHAEL K.
Customer did not leave a comment.Philip H.
Clearer indication of the locationLuisa G.
They couldn't even check the truck in while I was there ! I had to call over and over to get my rental extended. Never got through. Finally sister forever on chat and got it extended. But then got an email at 1 am saying they couldn't extend it. Just a major train wreck !!!!Ashley M.
Customer did not leave a comment.VAN L.
Customer did not leave a comment.Deborah K.
The customer service was wonderful and the truck was clean! Easy to drive as well.JENNIFER S.
Awesome experience. Than you.William C.
Customer did not leave a comment.Roger R.
Customer did not leave a comment.Micah M.
We did not know we would be charged if we didn't fold the moving pads.Wes B.
Customer did not leave a comment.Danny L.
Customer did not leave a comment.ADAN L.
The people here were excellent and professional... Totally helpful and pleasant to deal with. We originally had to drop it off at the Marshall Liquor Uhaul Drop off and that was a nightmare since the guy (Ritz I believe) was completely rude and did not want to assist when we tried to drop it off there (did not want to check it in, no pictures to even show its OK when we brought it back... He said to just dump it at the parking lot for the most part) ...avoid that one and just go to Uhaul of Arvada instead. They ensure you had a great experience with the trip and assist with checkout properly while taking pictures post-dropoff... U-Haul of Arvada is highly recommended and very professional. Go here if you are in the area since they have the most selection in general.Vianey V.
This was one of the best locations I've been to. The customer service was awesome!LATRICIA J.
Awful customer service ...rude people just jerks overallANDREW L.
Customer did not leave a comment.GARTH L.
Very easy check-in. Very professional employees.David P.
Checkin and Checkout was very quick and efficient. The people were knowledgeable and the van was very clean. I would certainly recommend this location to people.Betty B.
Not be so rudeHANNAH P.
The 2 gentlemen at this location gave me excellent customer service on both pickup and drop off.Justin L.
Customer did not leave a comment.DEREK L.
Snafu on reservation. Got to site and did not have a truck for us and had to find another haul site. Had to get round trip when we reserved one way. Inconvenient and lost hours of time.KARL F.
Customer did not leave a comment.ROBERT R.
Great people, very friendly, helpful, and all the COVID protocols in place. Location was a bit far for me, but they had the equipment, and no one else within 30 miles of me did...so, yea I would highly recommend them.MARK V.
Customer did not leave a comment.Dennis B.
Customer did not leave a comment.jackie L.
Customer did not leave a comment.ERIN T.
brought trailer back early before big snow storm due to the driveway to the store was really steep. Was still charged a full day.JASON C.
The gas was not at the level they told me it was and so I would have been charged for more. The van smelled terrible! Like an ashtray.REBECCA K.
The guy behind the counter was unprofessional and took a good 5-10 minutes to even show up after I arrivedBenjamin J.
Customer did not leave a comment.Vince W.
quick and easy trailer rental for a trip to the dump!DAVID V.
Customer did not leave a comment.Ronald B.
thanks for everythingGEORGE D.
Customer did not leave a comment.Ian M.
I have used this location and the service and location is ideal. I would recommend this location to anyone wanting an easy location for drop off, propane...JERRY R.
1) Your website doesn't work well, staff says all customers complain about it and have for a long time 2) Truck really DIRTY, STINKY (ciggarettes) and damaged/scratched up too but your info said it was in clean and in good condition, NOT! 3) Your mobile app doesn't work well either, couldn't attach pics to show it was NOT in acceptable condition, staff did NOT CARE 4) You all charged me $20 for an after hours fee that wasn't discussed AT ALL when I checked in WITH a live person and was told all I needed to do for after hours was drop the keys and submit I'd returned it. I rented it for 8 hours, 2-10pm the woman said 103 plus any extra miles and that was all would be charged so you overcharged me, I'd like that back, please 5) your website stinks for returns too!! took me an hour and multiple attempts to get the return posted you really need a new web designerDANA T.
Customer did not leave a comment.ken E.
Customer did not leave a comment.lei Z.
The truck I rented drove terrible I felt like it was going to break down any second . The truck I rented before that was great.FAITH S.
Customer did not leave a comment.IVO M.
Customer did not leave a comment.ROBERT R.
This location always provides good service.WAYNE M.
Customer did not leave a comment.David R.
Customer did not leave a comment.Eric M.
Although the personnel was able to help, it was something I didn't need or ask for help. I wanted to use mobile check in but the personnel insisted on doing it for me and having me check the lights individually when I already had flashers and lights on. I didn't appreciate their intrusionRICHARD Q.
Customer did not leave a comment.TIFFANY S.
It is crazy that Uhaul does not keep a spare key at the agency, nor that they don't explain how not to accidently lock the key in the vehicle. Calling roadside assistance is time wasting and a sure money making deal for Uhaul. I will not rent another like vehicle again from uhaul. Travis McGinnisTRAVIS M.
Customer did not leave a comment.SCOTT H.
Customer did not leave a comment.John S.
Learn how to reserve trucks.PATRICK H.
The person I spoke with when I picked up my rental was very helpful, friendly, and attentive. Then when I returned my rental a lady met me in the parking lot and took care of everything, she was also very friendly and helpful.SCOTT O.
Customer did not leave a comment.GREGORY Z.
I rented the truck on my way back to the store the truck would only go 30 mph and it made me late bringing it back and they charged me a cleaning fee and and extra day witchbis unexcepable I will never rent from uhaul again ever they are just about the moneyBryan B.
Customer did not leave a comment.Katie S.
Excellent customer service - very knowledgeable and efficient.DEBORAH B.
Everybody was very polite and helpful. We ran into a snag with our vehicle and both employees were great through the entire thing. Their patience is much appreciated.JENNIFER S.
I don't have a passport. I don't have a lease agreement. Work doesn't answer the phone on a Saturday. I'm too disabled to have lots of friends and my family is asleep on early Saturday morning. This made me have to go in and be exposed to a fucking pandemic vector because apparently legal ID isn't enough for you people. This policy is violence against the sick and disabled.Amalthea A.
Doing good!KELLI M.
Make the online check-in process more user friendly.Robert M.
make sure windshield is clean before use (Free of ice and snow). No snow brush in vehicle.Richard R.
Customer did not leave a comment.hailey C.
Customer did not leave a comment.Tracey W.
No improvement needed, professional and polite.JOHNNYWAYNE B.
Every thing is great from beginning to end thank you uhaul.Thorin G.
Staff was helpful when picking up the trailer.SHAWN C.
employees were very helpful and well trained. was in and out with no problems and the return was fast and easyFRANCIS M.
Customer did not leave a comment.algy O.
Customer did not leave a comment.Aaron H.
Outside of the vehicle was very dirty, including the windshield. So it was difficult to do the walk around and mark things because there was so much dirt on the vehicle, not a huge deal. But it made me a little nervous since you kind of sign your life away...anyhow, the inside was clean. Online checking wasn't working, but I don't think I had good reception, everything else was great. Did the touch less checkout and key drop no problem. I've rented before and will rent again, just had a dirty truck this time. Thanks!DAVID D.
Customer did not leave a comment.WILLIAM H.
I had to drop my vehicle off after-hours, and I wish the parking area for the trucks was better lit. I was a uneasy having to stand outside by myself and take pictures of the truck for like 5 minutes for the return process when I was in a dimly-lit lot by myself. Truck was in great shape and the staff member who checked me in in the morning was excellent!MEGAN G.
Very easy to return even after hours.JAMES S.
I ended up having to rent a 6x12 foot utility trailer with two axles to haul a 700 pound motorcycle and sidecar rig. Massive overkill, but the way U-Haul policies are set up, there was no way to rent anything else for either a one way or local trip. That's dumb enough for starters, but when I arrived to pick up the trailer, I was horrified and gobsmacked to see that your 6 foot wide trailer only had a 4.5 FOOT WIDE GATE! Without words. Dumbest thing I've ever seen. Ended up having to load and unload the bike by lifting the sidecar up over the "bottleneck" gate opening on the trailer, which resulted in injuries and some damage to the bike. Who the hell is making decisions on equipment purchases for U-Haul? A retarded chimpanzee? The 10 foot long tongue on a 12 foot trailer with the ridiculously over engineered inertia braking system was a huge convenience as well. Most people don't have trailer brake controllers on their trucks nowadays, so U-Haul bends to their ignorance, and I have to pay the consequences. Nice. Suffice to say that I will NEVER use U-Haul again, even if my house is about to catch on fire, and your trailer is the only way to get my stuff out. I will also warn everyone I know to run away as fast as they can and to use a local mom and pop rental business. Sad state of affairs. When I was a kid, and throughout must of my life, U-Haul was a local institution, and a place that my family and I regularly got things we needed. Never again.CHARLEY R.
My Experience was perfectNICHOLAS M.
You need to clean inside windows, sanitize the inside of the truck. Clean outside windows. Spray outside of truck. Hard to see out of windowsLINDA M.
Best Uhaul location I've ever used. Staff was friendly and fast.Joshua W.
Had some issues like how small the parking is ended up blowing a tire also one vehicle when I try to type in the actual mileage it woulnt let me. I got pictures of it just in case I get charged.Sara C.
Customer did not leave a comment.Dale R P.
Verbally explain the process for returning the truck, ie. where to park when returning, and what's expected of the customer regarding folding blankets and possibly sweeping inside of truck. Great experience overall with my rental!ANDREW S.
Customer did not leave a comment.Jay B.
Thank you for having exactly what we needed. I had called other uhaul dealers, to no avail. One didn't even get back to me. We will come to your location for all our uhaul needs.JANET B.
Customer did not leave a comment.tess S.
Customer did not leave a comment.TIMOTHY C.
Customer did not leave a comment.JAMES S.
An employee that was helping was having trouble with the computer system. I noticed the same thing in Raleigh when I was getting my pod. Perhaps this is something that should be addressed by HQ?Stetson R. | Overall Experience
Very nice, knowledgeable staff. Thank you.Daniel B B. | Overall Experience
Incompétent, unavailable, difficult to work with and no sense of customer service.Emma M. | Overall Experience
After spending a half an hour on the phone, talking to six different people, I supposedly scheduled my UBox pick up for the next day. The next day, they still had no idea I was coming for pick up.Taryn C. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!