Customer Reviews for U-Haul of Arvada

Rating:

5.0

The staff was extremely helpful!!!

Rating:

3.0

We dropped the truck off in Colorado at the same fuel level we checked it out at and you charged us to get it to a full tank. It was not at a full tank when we checked it out and it was stated as such when we checked it out.

Rating:

3.0

It took ridiculously long to register to pick up the truck!

Rating:

4.0

Returning it was ok but there was not clear communication around the refund or the details of what we’d be charged for and what would be waived.

Rating:

5.0

Great staff even when they were having computer issues

Rating:

3.0

I ask for counter check out and ever time i go to that location the ask me to use the app. And it doesn't work.

Rating:

5.0

Friendly and quick. No problems at all.

Rating:

5.0

I've rented from this location but this was the first time that I used the automated pick-up/drop-off and it was a great experience. I only had 2 minor negatives: 1) The furniture dolly I requested wasn't in thetruck so I had to go inside and re-request it, and 2) the gas tank was 75% full, so when I refilled it, I had to guess when to turn off the gas pump and ended up filling to 81%, which equated to 2 extra gallons. A $5 refund to my credit card would be appreciated.

Rating:

5.0

The woman who assisted us was extremely kind and helpful.

Rating:

5.0

You app is the worst ever. You can't pick up or drop off as it won't allow a customer to do so. You REALLY need to fix it!!!!!!!!!!!!!!!!!!!!!!!!

Rating:

4.0

The girl at the counter said we were good to go leave the keys in the truck but then we had to go back and take millions of pictures

Rating:

5.0

Daschon was excellent!

Rating:

3.0

I had to use this location by default. I originally reserved a truck at another location and upon arrival it was not available. This was an inconvenience as it put us behind schedule and people that were supposed to help with the move were not available the whole time. Staff was nice but we were expected to still return the truck at the original time instead of giving us the extra time. Finally got them to extend our time.

Rating:

2.0

when i ask for in person pick up i shouldn't be forced to download an app. availability was non existent for assistance and service was poor. no issues with the van.

Rating:

1.0

Over a month in advance we booked a cargo trailer. At the time of booking we were asked about our vehicle. We were told the vehicle would do the job. There were no questions about electrical wiring. We assumed we would be good to go. At the date of pick up we showed up right on time: 10:00 AM. That’s when we found out our vehicle didn’t have the electrical wiring so that the trailer’s lights would function. We were moving out of state and literally had no where to stay in Colorado that night, so we needed to get going this very day. We were told to come back at 2:00 pm and their mechanic would work on our vehicle so that the electric wiring would be set up. We did so. Then we are told that they do not have the right part, and that with the right part, it would be a 30 minute job, whereas if they had to use the outdated part they did have, it would be several hours. Because of the time crunch, I was asked to drive to Golden to pick up the right part (about 20 minutes easy way). I did so, and when I came back I’m told I picked up the wrong part—the part they already had. To his credit, the mechanic worked as fast as he could with the “outdated part.” I waited for a couple of hours. But by the time it was finished, it was dark and our original plan of hitting the road around 10:00 am was long dashed. Our entire move to Arizona was very much set back, and I accrued extra hotel costs as a result. I was given a $50 day refund to compensate for the inconvenience, which was a nice but inadequate gesture. I was also given an extra day with the trailer, which was also a nice gesture, but not needed. I returned the trailer well ahead of schedule. The fact that our vehicle was initially just assumed to be good to go because it met the weight requirement is a woefully inadequate criteria. Uhaul should see if the electrical wiring and the hitch is correct AT THE TIME OF BOOKING! I’ll never again use Uhaul.

Rating:

5.0

They quickly and efficiently got me checked back in and on my way.

Rating:

4.0

The sales associate I dealt with was amazing. Very friendly, helpful, and just nice to interact with. The reason for less than 5 stars is because of the location. I think off of Wadsworth with only one way in and out and no way to enter from the northbound lane makes it's a pain. especially with a large tuck or trailer. Otherwise, great experience.

Rating:

3.0

In the email it said I would get a call the night before confirming the pickup location and that the equipment was available. I never got that call, so I ubered to the place I reserved it from, only to find out that they don't offer one-ways and that my truck was at another location. Wasted money and about an hour ubering to the right location. Waited in line at the correct location for a while, but once I was helped, the woman there was incredibly helpful and friendly.

Rating:

5.0

Great employees

Rating:

4.0

Was not happy about paying for fuel after I had put in a few gallons before returning the truck. Afterwards I was told the truck gets 10 MPG.

Rating:

4.0

The app sucks. Please get rid of it or fix it

Rating:

2.0

This is way too expensive. I got ripped off. Plus no one telks you what the price is. Its a surprise email later....

Rating:

5.0

Van was ready when ordered, and it was easy to change pickup time to two hours later. Check-in person was quite personable and conveyed an attitude of service. Clean and in good condition. Van was ready when ordered, and it was easy to change pickup time to two hours later. Check-in person was quite personable and conveyed an attitude of service.

Rating:

5.0

Free coffee

Rating:

5.0

Keep these employees, they were fabulous

Rating:

5.0

After our horrible experience at the pickup location, this was a welcome relief to deal with this location. They were very helpful.

Rating:

5.0

Quit miss advertising your low rent trucks then taking my space in the truck with stuff I didn't rent or want

Rating:

1.0

Why do you have two people working at this location when everything is by phone now. They didn’t help at all. And when I returned the U-Haul no one came out to help me and I had to do everything myself on my phone. Either just automate it and make it cheaper for the customer or have the employees be able to check in me quickly and check me out. Why are they there if they can’t even do that and I have to do everything myself

Rating:

5.0

The staff, service, everything was great!

Rating:

5.0

One person working very considerate and thoughtful of others there. Did not get her name but very very good

Rating:

2.0

The advertisement says it's $19.95 to rent the cargo van or the truck plus 1.39 per mile as expected then the $15.00 for insurance, and of course the taxes but what they don't mention is the $39.99 rental charge it's ridiculous

Rating:

5.0

Everyone was friendly & professional This will be my go to rental location

Rating:

3.0

Basing the entire customer experience on an app that doesn't work is quite frustrating and inefficient. I will be looking for alternatives to uhaul in the future.

Rating:

5.0

Both locations were great to work with

Rating:

5.0

I had the most pleasant time picking up and dropping off my rental. Dashawn was very helpful and positive. A+

Rating:

5.0

Excellent, people and truck

Rating:

5.0

For online pick up, the instructions were difficult to understand and the key lock was hard to open. Granted it could have been the colder weather. Great customer service though!

Rating:

3.0

Have all items on the order available. The trailer was where it was supposed to be but the utility dolly was not.

Rating:

5.0

Nothing in my opinion. The location was clean, the staff was friendly and helpful, and the truck was ready when I needed it.

Rating:

3.0

I am ambivalent about my experience. Overall, things went well and more or less smoothly. I didn't like the application process, my app didn't do what it was supposed to do, and the links they sent me were not user friendly (still don't know where my pictures went!) and neither linked together (app or weblink). Most concerning of all was I had two different experiences with staff. The woman who I started the rental with did her job but let me just say was "ornery". As a result of this and some further information I received about the rental they sent me, I was getting ready to say "forget it". However, the next day came in and spoke to a very nice and pleasant woman who explained things to me and allayed my fears. When I picked up the truck, I again had to deal with the "ornery" woman who also was not very helpful. Explained the do's and don'ts then gave me the key, didn't say where the truck was until I asked, then just pointed out into the lot. Well looking at the ID on my rental agreement, I started looking at the license plate of EVERY VEHICLE in the lot and finally realizing that I needed to look for another number (which I had a hard time finding on the truck too) and then saw a number at the top of the truck box which was the number I needed, problem solved. Now this one is on me, don't pick the truck up when it is getting or will get dark soon. I missed a lot of bumps and bruises and of course, couldn't find the pictures I was supposed to take on their web/app so I ended up just taking my own on my phone. Check back in process was a breeze and received my final receipt on my email pretty fast.

Rating:

5.0

Very professional and helpful.

Rating:

1.0

Make sure the van is clean as I l eft the same i found it. And u charge me a clean fee which is fuck bullshit

Rating:

1.0

The person who checked me in was yo busy eating . I asked for sssistace in dropping trailer before help was offered. After dropping trailer, agent failed to confirm blankets returned and did not check trailer as returned..I had to insist on a receipt before trailer was confirmed as returned with blankets. Agents attitude was very negative

Rating:

5.0

very friendly and knowledgeable.

Rating:

3.0

My U-Haul was leaking from the front part where the mom’s attic was to the back. All of my belongs ended up wet. The U-Haul was not properly inspected

Rating:

5.0

We have used this location twice in the last month. They are friendly, efficient, and knowledgeable. They also showed us how convenient it was to use the mobile check in. Thank you!

Rating:

5.0

Excellent customer service

Rating:

5.0

The woman customer service representative was very helpful

Rating:

5.0

U-Haul first sent me to a pick up location in Golden, on Washington. When I went to pick up the trailer the young man inside spoke very broken English and got his manager on a cell phone. Whoever was on the other end of the cell phone was very rude and insulting. He was asking for information I would gladly give to an individual in person and I informed him that U-Haul had all of my information. He told me to “ GET THE F**k out of his store”. I left andI called U-Haul corporate and they sent me to the location on Washington. The young lady inside was very helpful and very friendly. A really good worker as she got me hooked up very fast and on my way.

Rating:

4.0

Everything was great except that there was only one person working in the store and they had to go and hitch up the trailers so it took 30 minutes to get our trailer

Rating:

5.0

I had a great experience with this team. I do think that although everyone has gone to automated rentals that it needs to be both regular and automated. Some of us are not as anxious to just get it done and need some real questions answered. Thank you

Rating:

3.0

An employee that was helping was having trouble with the computer system. I noticed the same thing in Raleigh when I was getting my pod. Perhaps this is something that should be addressed by HQ?

Rating:

5.0

Very nice, knowledgeable staff. Thank you.

Rating:

1.0

Incompétent, unavailable, difficult to work with and no sense of customer service.