Customer Reviews for U-Haul of Arvada

Rating:

5.0

Both locations were great to work with

Rating:

5.0

I had the most pleasant time picking up and dropping off my rental. Dashawn was very helpful and positive. A+

Rating:

5.0

Excellent, people and truck

Rating:

5.0

For online pick up, the instructions were difficult to understand and the key lock was hard to open. Granted it could have been the colder weather. Great customer service though!

Rating:

3.0

Have all items on the order available. The trailer was where it was supposed to be but the utility dolly was not.

Rating:

5.0

Nothing in my opinion. The location was clean, the staff was friendly and helpful, and the truck was ready when I needed it.

Rating:

3.0

I am ambivalent about my experience. Overall, things went well and more or less smoothly. I didn't like the application process, my app didn't do what it was supposed to do, and the links they sent me were not user friendly (still don't know where my pictures went!) and neither linked together (app or weblink). Most concerning of all was I had two different experiences with staff. The woman who I started the rental with did her job but let me just say was "ornery". As a result of this and some further information I received about the rental they sent me, I was getting ready to say "forget it". However, the next day came in and spoke to a very nice and pleasant woman who explained things to me and allayed my fears. When I picked up the truck, I again had to deal with the "ornery" woman who also was not very helpful. Explained the do's and don'ts then gave me the key, didn't say where the truck was until I asked, then just pointed out into the lot. Well looking at the ID on my rental agreement, I started looking at the license plate of EVERY VEHICLE in the lot and finally realizing that I needed to look for another number (which I had a hard time finding on the truck too) and then saw a number at the top of the truck box which was the number I needed, problem solved. Now this one is on me, don't pick the truck up when it is getting or will get dark soon. I missed a lot of bumps and bruises and of course, couldn't find the pictures I was supposed to take on their web/app so I ended up just taking my own on my phone. Check back in process was a breeze and received my final receipt on my email pretty fast.

Rating:

5.0

Very professional and helpful.

Rating:

1.0

Make sure the van is clean as I l eft the same i found it. And u charge me a clean fee which is fuck bullshit

Rating:

1.0

The person who checked me in was yo busy eating . I asked for sssistace in dropping trailer before help was offered. After dropping trailer, agent failed to confirm blankets returned and did not check trailer as returned..I had to insist on a receipt before trailer was confirmed as returned with blankets. Agents attitude was very negative

Rating:

5.0

very friendly and knowledgeable.

Rating:

3.0

My U-Haul was leaking from the front part where the mom’s attic was to the back. All of my belongs ended up wet. The U-Haul was not properly inspected

Rating:

5.0

We have used this location twice in the last month. They are friendly, efficient, and knowledgeable. They also showed us how convenient it was to use the mobile check in. Thank you!

Rating:

5.0

Excellent customer service

Rating:

5.0

The woman customer service representative was very helpful

Rating:

5.0

U-Haul first sent me to a pick up location in Golden, on Washington. When I went to pick up the trailer the young man inside spoke very broken English and got his manager on a cell phone. Whoever was on the other end of the cell phone was very rude and insulting. He was asking for information I would gladly give to an individual in person and I informed him that U-Haul had all of my information. He told me to “ GET THE F**k out of his store”. I left andI called U-Haul corporate and they sent me to the location on Washington. The young lady inside was very helpful and very friendly. A really good worker as she got me hooked up very fast and on my way.

Rating:

4.0

Everything was great except that there was only one person working in the store and they had to go and hitch up the trailers so it took 30 minutes to get our trailer

Rating:

5.0

I had a great experience with this team. I do think that although everyone has gone to automated rentals that it needs to be both regular and automated. Some of us are not as anxious to just get it done and need some real questions answered. Thank you

Rating:

5.0

The online checkout system is somewhat confusing for us older folks, but thankfully with assistance from an amazing lady at the front desk all went well both pickup and return. I cannot say enough about the person who was at the front desk at 7AM on a Saturday morning. There were several of us who needed help with the online app and she was amazingly knowledgeable, friendly and efficient. I understand the desire of a company to want to reduce labor costs, but had this individual not been available the reviews given would have been much worse,

Rating:

5.0

This location is great..... nice and polite people, they were great!

Rating:

4.0

The whole group was very well maintained and very courteous a very awesome experience

Rating:

5.0

Best Uhaul experience I have had to date. I have rented alot and this location is awesome and I will always use them now. Thank you.

Rating:

5.0

The entire experience, from making the reservation, picking up the trailer, to returning the trailer was super, because the staff was friendly and professional! Thank you for the best rental experience ever!! Dean

Rating:

5.0

4 x 8 trailers… change the hitch.. those screw down allows no way to secure your possessions from being stolen along with the trailer. It’s hard to understand why you continue to use this method in today world.

Rating:

3.0

Be prepared for an invasion of privacy when they demand facial recognition photos of you which will inevitably be compromised and used to impersonate you and steal your identity all in the false name of identity protection. For this one reason I won’t be returning to U-Haul.

Rating:

1.0

Terrible customer service. The app was confusing and throwing errors, and instead of offering help staff was disrespectful and too busy to help in a reasonable amount of time. I will not do business here again.

Rating:

5.0

Quick return. Helpful staff.

Rating:

4.0

After waiting at least 20 minutes and never seeing anyone, the two people in front of me left. I got online, even though the office was open and left the trailer via the Online drop off. There was no customer service.

Rating:

5.0

Dixie provide d excellent service

Rating:

5.0

Loved the whole process, just checked in and out from my phone with ease!

Rating:

5.0

Excellent experience

Rating:

1.0

I dropped off the tow dolly at 4:30pm, way before the closing time. The lady working outside said I was good to go and I got charged $20 after-hour service fee the next day.

Rating:

5.0

My experience was great. The truck was clean and drove well. Equipment was available as ordered.

Rating:

1.0

Not have a bitch ass cunt attitude. I will never do business at that location ever the fuck again. Trailer was broken and damaged. Bitch also tried claiming my ID was invalid. Fuck you

Rating:

4.0

It took too long to get help dropping the car carrier. When I returned to drop the truck, the service was excellent.

Rating:

5.0

Can’t think of anything, thx for making my moving experience seamless and easy 😎

Rating:

5.0

Nothing we had troubles at the beginning but Uhaul came though with flying colors. will continue to rent from Uhaul in future

Rating:

1.0

Staff was flat out rude, and ignored several customers . Never going back to U-Haul

Rating:

5.0

A fantastic experience. The General Manager is the best!

Rating:

5.0

Fabulous and friendly customer service, clean and well-maintained equipment. Had a great experience.

Rating:

2.0

I know it fault who were working in. It seemed like they were the only ones there join check out and check in so often times I would stand in the office with nobody there I have to walk all around to look from you just took longer to get done.

Rating:

5.0

I dislike how the truck had a dolly and bag of blankets in it, that I did not request or require, occupying crucial space. I wanted to move it, but i would be charged if I did, so i worked around it. That said, because of this, the truck is actually smaller than advertised and it may make me reconsider using UHaul again in the future. Just saying

Rating:

5.0

Picking up and turning in the trailer went smoothly. Turning in a day early reduced the charge. Trailer tracked well in the mountains between Denver and Phoenix, with its automatic braking feature.

Rating:

5.0

The woman who took my return was just a delight. She really made it nice to rent from U-Haul.

Rating:

1.0

Staff are very rude and not helpful at all.

Rating:

2.0

When I made the reservation I twisted a utility dolly but when I picked up I was told none was available. Even after pointing out the guarantee that it would be available I still didn't get iy

Rating:

1.0

These people and this business as a whole is the laziest company and has the worst customer service and price gouging and all around awful business. Unfortunately they have a thing that people need and we have to use them if we want to rent a truck.

Rating:

5.0

At pickup and drop-off the service people were awesome.

Rating:

5.0

Manager and staff were courteous and helpful.

Rating:

3.0

The van was advertised as $19.95 for the day. In total I was charged $40.09 to drive 9 miles and had the van for just over an hour. The price advertised does not reflect the actual cost. This is misleading advertising. U hual deliberately misleads customers. I will avoid uhaul in the future and will not recommend them to anyone.

Rating:

1.0

*Arrived for the reservation, system was down, intermittent to shoddy service on app and at the desk. Took 45+ minutes for what should have been a 10 minute visit. Several sales were lost while I was there due to the system. THIS IS UNACCEPTABLE...the girls said it happens all the time. *The truck was parked SO close to the next truck that I had to basically squat and crawl under the mirrors. Good thing that I am not a BIG person, I couldn't have gotten in the door it was parked so close to the next truck After the truck was loaded and I was on the way to the destination, I was told by another driver that there were NO brake lights and or blinkers! Truck only had 5200 miles on it so I am assuming that nobody has checked anything on it. BIG safety issue!

Rating:

5.0

The staff was very helpful

Rating:

5.0

Knowledgeable and so helpful!!

Rating:

5.0

No problems

Rating:

4.0

Love the convenience of this location, however the location had so much equipment that it was a pain to get in and out. Was also asked to return to another location and that was a nightmare because we had to go to 2 different locations because the 1st location was closed to return equipment.

Rating:

5.0

Good staff, management is on top of things!

Rating:

5.0

Excellent in every aspect especially the employees.

Rating:

5.0

The lady working at this location went above and beyond to help me. She made sure things ran smooth. She definitely is an amazing worker!! She made it a great experience!

Rating:

3.0

An employee that was helping was having trouble with the computer system. I noticed the same thing in Raleigh when I was getting my pod. Perhaps this is something that should be addressed by HQ?

Rating:

5.0

Very nice, knowledgeable staff. Thank you.

Rating:

1.0

Incompétent, unavailable, difficult to work with and no sense of customer service.