Customer Reviews for U-Haul of Ballwin

8,847 reviews

14767 Manchester   Ballwin, MO 63011
(2 Mi W Of Hwy 141)

(636) 230-6770

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(636) 230-6770

14767 Manchester
Ballwin, MO 63011
(2 Mi W Of Hwy 141)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The gal who made the rental was great, but the guy who hooked up the dolly was on the lazy side and caused delay. In all, a good experience.

Nir R. 
Rating:
4.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Thanks to everyone for a simple process

Jeff J. 
Rating:
5.0

Chelsea and Ron went above and beyond after having realized that my hitch was not up to par for towing a trailer. Chelsea proceeded to call multiple surrounding UHaul locations to locate the needed part to make my journey possible. After locating the part, she then located a teammate(Carlos-S.KIngshighway), to install it! Carlos then installed my wiring after his shift was completed, as well as drove to my pick up location to be sure that my trailer hook up went perfectly! I can not thank Chelsea, Carlos and Ron enough for their hard work in fulfilling my mission!

Aimee P. 
Rating:
5.0

Customer did not leave a comment.

Travis G. 
Rating:
2.0

The lady at the front desk was polite but visibly annoyed with being short-staffed. She was doing everything herself including moving trucks around so people could exit the lot. It took a long time for me to pick-up the truck and again when I dropped off the truck. The truck chimed like the key was in the ignition, even when it wasn't. I will never go to this location again.

Nichole C. 
Rating:
5.0

Customer did not leave a comment.

TOM C. 
Rating:
5.0

The staff is always friendly and helpful.

Ryan R. 
Rating:
5.0

They have tons of rentals available

jaime O. 
Rating:
5.0

Customer did not leave a comment.

Rajul A. 
Rating:
5.0

They were polite and took the equipment.

Syed Abdul Hadi R. 
Rating:
3.0

It wasn't clear that when I returned the truck I could do it outside. I stood in line then was told I could hand the keys over in front. In fairness, they were pretty busy with returns and customers so maybe I missed the signage. Counter person was nice.

James B. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Lucian L. 
Rating:
5.0

The personalized attention and service that Ken and his team at this location are incredible. Understanding and reliability along with availability of all things needed are the reason we have used these guys exclusively for all of our truck and moving needs!

Nicholas D. 
Rating:
5.0

The staff was professional and helpful.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

thank you.

beth F. 
Rating:
3.0

Customer did not leave a comment.

Manasseh B. 
Rating:
5.0

Very easy to do business with

Richard G. 
Rating:
5.0

Ballwin Uhaul is one of the best.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Danetta W. 
Rating:
5.0

Customer did not leave a comment.

Reggie M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl C. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
5.0

Customer did not leave a comment.

Blake S. 
Rating:
5.0

I set my reservation up at 650 Big Bend Blvd. Upon arrival at my scheduled pick up time I gave my name and confirmation number. The guy behind the counter laughed at me and said the reservation was moved to a different location. I said no one called or emailed me. He laughed again and said it's only 2 miles away. The way he laughed at me was disrespectful and beyond rude. When I arrived at the other location they were nice and friendly. The also told me that location doesn't like hooking up trailers. Oh did I mention they big bend location was outside vaping as well. The staff at that store are lazy, disrespectful and rude. I'll go out of my way to avoid that location even at 4.50 a gallon for gas. The is the second rental from u haul in a week Thanks Patrick Matthews

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Kristin E. 
Rating:
5.0

Customer did not leave a comment.

ABDULLAH A. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
3.0

I have had non-stop issues since the day I made the reservation until today when I returned the final item. From rude workers/staff, incorrect information, being told they didn't receive equipment after it was returned, scheduling two different locations (in sererate cities)at the same time on the same day for picking up different equipment, being told i couldnt return because they didnt expect it on that day, etc...🙄 is just SOME of what I've had to deal with in the past month since the reservation was made. It has been absolutely ridiculous!! Way too expensive for this type of hassle and amount of stress. Truck was in good shape and trailer worked well at least, however...again, way too expensive for this level of stress.

Lori T. 
Rating:
5.0

Customer did not leave a comment.

Brad S. 
Rating:
5.0

Customer did not leave a comment.

Nelson A. 
Rating:
5.0

Customer did not leave a comment.

Phil H. 
Rating:
4.0

Quick. No hassle. They hooked us up right away and we were on the road in no t

Tom R. 
Rating:
4.0

All went well. Good service.

Art K. 
Rating:
5.0

Fantastic experience!

Kim M. 
Rating:
5.0

Nothing! Great experience!

Michael W. 
Rating:
3.0

You have one single employee running the show, who by 9 am is overwhelmed and stressed out, poor girl/lady, and one single dispathcer running back and forth picking up the trucks. Also why do the 24/7 truck share or ride share online reservation when you have to still stand in line and wait one hour? The staff are great I blame UHAUL hiring (or lack of it) for leaving these hard working people who are put in charge of taming a tsunami using playdough and chopsticks... random analogy but in terms of empathy a highly accurate one. You are UHAUL, FY 2020 your company did $5.4 BILLION, if you aren't generating enough applicants, you aren't offering enough starting pay. You are UHAUL, an AMERICAN moving company, represent that properly and don't let those who are your backbone drown.

kazim M. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
2.0

During drop off the lady accepting the truck did not really have enough time and was busy. I tried explaining to her why I was late with the drop off due to the tire blow out. She told me to contact other Uhaul personnel. Then she charged me for the late drop off, even though the Uhaul truck failed despite being totally preventable by the Indiana team. However, I did leave my phone in the truck. Another employee locked it away for me and when I returned asked several questions to ensure it was mine. Thank you.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

A1 service. Pleasure to do business with

Norma G. 
Rating:
5.0

Customer did not leave a comment.

Milton S. 
Rating:
5.0

Sometime a long wait for service due to lack of staff on site. Staff is working hard, but lines and wait times build because of only one person behind counter or on site!

Randall S. 
Rating:
4.0

Customer did not leave a comment.

Rick A. 
Rating:
5.0

Customer did not leave a comment.

fred-michelle H. 
Rating:
3.0

Customer did not leave a comment.

Dan J. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

SAAOUD M. 
Rating:
5.0

The young man who checked me in was friendly and helpful. He was expedient but patient. I asked to look at a different size truck. He friendlily took me out to look at different sizes of truck.

Matthew Y. 
Rating:
2.0

Employee was rude. They had the equipment I wanted on site, but said that she was too busy and if that's what I wanted I needed to wait a few hours. The trailer had a bunch of mulch or tree trash that I needed to clean out before I used it. No one acknowledged when I came back so I had to unhook the trailer and put it back in its spot myself.

Anthony S. 
Rating:
4.0

The truck I used needs to have the transmission inspected. Going downhill, it was very sensitive. Gently touching the accelerator would cause the RPMs to jump immediately above 4,000; letting go and it would jolt as if downshifting; going barely uphill it could not get above 55mph. I had an easier time on a bigger truck recently.

Don S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Inspect the uhauls better If something smells disgusting do not rent it out……. If something has mechanical issues do not rent it out If a customer pays for a dolly give them their dolly…. Common sense stuff

Britney D. 
Rating:
1.0

Customer did not leave a comment.

Jordan C. 
Rating:
5.0

Chelsea Ramer at your Ballwin location was fantastic. She made this part of an otherwise stressful day both easy and headache-free. Customer service was exceptional from start to finish. Would recommend Chelsea to anyone in the area in need of Uhaul services.

Lauren G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

The people at this location were friendly, knowledgeable, and helpful. The truck I rented was very clean and worked great. All in all, it was a great experience.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Mike A. 
Rating:
5.0

Everything was great

Anton K. 
Rating:
5.0

Ken, as well as the other employees were great!

Robert T. 
Rating:
4.0

This was our first Uhaul experience, moving our daughter into her first apartment. We booked well in advance and it went as smooth as silk! Thank you for making the process so easy!!

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Joseph E. 
Rating:
2.0

The Uhaul truck was great. The overall experience was not great. The app wasn't easy to use. When you "check in" to a hotel, you arrive at the hotel. When you "check out" of a hotel, you leave the hotel. The language in the Uhaul app is just the opposite. When you "check in" you're actually leaving the Uhaul behind after your rental. It's very confusing and unintuitive.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

Sebastian L. 
Rating:
5.0

Drop off was easy and quick. Personnel were very friendly and extremely helpful! Very good experience.

Keevin S. 
Rating:
2.0

I was charged for 4 extra gallons of gas when I filled the tank to the exact point at which I received it. The gauge must have read differently after the truck sat all night but it was filled correctly when I dropped it off. In fact it looked like I had filled it beyond what was required. Very disappointing.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Friendly staff and quick service.

Randy D. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

Jonathan V. 
Rating:
1.0

My trailer was hooked up improperly which caused the hydraulic brakes to not work during my travel. Additionally because of how slow the systems were it took 30 minutes of waiting for the computers to get our trailer.

Kevin G. 
Rating:
5.0

The staff at this location was OUTSTANDING. There weren't any of the size trailers we'd reserved within 45 minutes of our home; they were able to work with us to size up with no extra charge and updated our reservation to ensure there were no issues on moving weekend. They went out of their way to make our experience seamless. Highly recommend this location.

Kent M. 
Rating:
5.0

Great experience always there

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

katelin B. 
Rating:
5.0

Customer did not leave a comment.

DeniseorDavid M. 
Rating:
4.0

I dropped off the trailer after hours, but the online return website did not work. The "continue" button was greyed out after step 2 and I could not proceed further.

Terry G. 
Rating:
5.0

Excellent location they are top of there business

Eugene G. 
Rating:
4.0

Customer did not leave a comment.

Jason D. 
Rating:
1.0

I was charged over double the amount of mileage I drove. Manager was supposed to call me before charging my card to discuss and never did. Not sure how the odometer and contract mileage got messed up but it definitely was not right. Employee said the manager would take care of it or call me and they did neither.

Nathan S. 
Rating:
5.0

Customer did not leave a comment.

Lon B. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Doyle U. 
Rating:
5.0

Windshield very dirty, both inside and out. Had to clean before use. I've had this problem a few times before, and at several different locations. Otherwise, everything else was fine.

Rick M. 
Rating:
2.0

I was never sent my contract. The counter person was not that busy yet not that helpful.

JAMES F. 
Rating:
4.0

Location that U-haul attempted to switch me to for drop off had extremely crappy hours that would not work. So, I returned to the location I had scheduled. The manager on duty was extremely helpful and took care of everything.

Benjamin B. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Kurt K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Totally happy. 1st good truck rental experience since moving to Missouri 15 years ago. The other locations have not gotten such good reviews so be proud! :-)

Christina G. 
Rating:
5.0

Customer did not leave a comment.

Gary E. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Frederick B. 
Rating:
5.0

The team at Ballwin were top notch, they are incredible customer service reps.

Tonia H. 
No reviews have been submitted for this location.

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