Customer Reviews for U-Haul of Ballwin
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Ballwin
Mary F. on
clerk can spend a couple extra mins to show operate lights, ac/ht, mirrors etc.
Mary D. on
The staff was extremely helpful and got us a credit due to being charged for something we didn’t receive.
Elizabeth S. on
Be honest how the 19.95 per day "in town plus miles" actually works and costs. I think a $200 bill for one day of use is something I will have to dispute. And I hate that I drove that van around advertising your scam plastered all over the vehicle.
Stephen T. on
Staff on the ball, helpful.
paul G. on
Provided electrical towing adapter as I left mine home. Saved me a trip.
Bob S. on
I have been here before, & the service is great.
Jared M. on
I had ordered a utility dolly and 1 dozen moving blankets but neither of those were with my truck upon pickup. I ended up not ever getting a dolly but did pick up 1 bag of blankets from the front of the store. It wasn’t until I was in my 2nd day of moving before I realized that 1 bag is only 6; not 12. having those items with the truck would have been ideal.
Christopher M. on
very flexible as i extended my rental from 1 day to 3 days with no problem...people were friendly and helpful. one question...possible issue, i rented the cargo van for three days and was charged for four days...i had it three 24 hour periods. please assist with this...thanks
Sherri S. on
The trailer we reserved was not returned on time, so they provided us with another one.
Daniel P. on
The staff was excellent. As always very accommodating
David S. on
Online checkin is a little cumbersome. So many steps before you can actually drive away. Same with drop off. What if camera on phone is broken?
Michael F. on
Overall a good experience. Only recommendation is that the trucks could use updating. I moved out of an apartment complex where several other trucks were present from other retailers and they had much nicer amenities and interiors upon comparison to my rental.