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ROBERT LCustomer Reviews for U-Haul of Ballwin
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Individual employee who assisted me was awesome. Very helpful.
JAY CThis staff was so friendly and helpful, and made this process so easy and more importantly, uneventful. I will absolutely use Ballwin U-Haul for my next move!
JEFFREY HI made my reservation about a month in advance in Saint Louis, Missouri, which included a 20-foot truck, 12 pads, an appliance dolly, and a car trailer. However, my reservation was unexpectedly split — I was told to pick up the truck and pads in Saint Louis, while the appliance dolly would be available in Ballwin. Unfortunately, that turned out to be untrue. When I arrived in Ballwin, I was informed that all appliance dollies had already been reserved, and there was nothing available for me. It was frustrating to discover, despite planning a month ahead, that I couldn’t access everything I had reserved. This situation wasted a lot of my time. That said, I want to express my sincere gratitude to the employee in Ballwin who went above and beyond to help. Despite the issue not being her fault, she managed to locate an appliance dolly and provided it to me anyway. I would give her 10 stars out of five if I could — her professionalism and initiative truly saved the day. Lastly, I want to flag a safety concern: one of the straps on the car trailer was damaged. I only noticed this while securing my car, and it made me uneasy during the drive, fearing it might snap at any moment. Please ensure all equipment is thoroughly inspected for future customers. U-Haul is my favorite, but this time things didn't work out well at all.
Maurice TWe were charged over $100 for gas because they said we did not return it full. We have opened a complaint, but still have not heard back. We will never rent from this location again and tell anyone we know to not rent from there.
JAMES KALWAYS satisfied with the staff and your equipment! Thank you for making our day of service a good one!
RONALD HWould recommend you remind people what the ball hitch size is for trailer being rented as well as trailer light harness connector type.
BRADFORD WI had a great experience at this U-Haul location. I was about to drive a long distance to a different state, and the staff went above and beyond to ensure I was prepared. They helped me check the tire pressure, inspected the mirrors, and made sure I had all the necessary supplies to securely tie down my items. Their attention to detail and willingness to help made a big difference—truly excellent customer service!
VAMSHI KPersonnel wasn’t not helpful, I just did the drop off through the app so didn’t speak to anyone in person.
Alyssa KStaff was helpful once they decided to actually assist me. Music must have been really good on his ear pods.
MARK VI was extremely satisfied with the service I received!! Was in and out in no time! 😀
Cara LThe manager flipped the ball on my hitch for me.
JOHN MCarlos was great! No improvement needed. Equipment was clean and well maintained.
Lisa DThe staff that unhooked me was very good and helpful.
David GI had a connector put on my trailer hitch on 6/6-6/13 and a pull behind trailer for my SUV. Service was really fast and very efficient both at check-in and check out and I was very happy.
STEVEN MTransmission was in terrible disrepair and made driving the truck very difficult. Did not receive the value which was charged.
DARIN KNothing really. Online check in was quick and easy. The attendant was friendly and quick to bring out the keys.
John MStaff on both ends was friendly and efficient, providing a great experience.
DAVID SNo improvements. Fast service and knowledge were welcomed.
ALAN CEasy drop off
Cindy TMake sure everything was oiled or at least lubed
Steven RStaff was very helpful. Allowed me to move pick up time without any hassle. They also hooked up trailer quickly and backed the trailer into the parking spot for me.
ROGER LGreat and friendly,very helpful and polite. Will use again.
GARY AThe trailer was missing one of the pins that secures the door open when unloading/loading. With the winds in Missouri on Friday 5/16/25, the door violently swinging uncontrollably caused damage to cargo, hit the ones unloading in the back, and flung violently out into traffic passing by on the one way street.
TYE JThis is the second time using this location and the lady that that helped me was excellent.
TIMOTHY HThe truck itself was great, but 2 features were not so much. The giant display screen on thr dash was VERY distracting at night. Further, no explanation or training on the operation of the truck (the headlight DIAL(?) I drove St Louis to Indianapolis at night not knowing the TAIL LIGHTS WERE NOT ON, because they were the 5th position on the dial, not the first, which operated headlights ONLY, the cop that pulled me over in Indianapolis helped figure that out. And the giant movie screen on the dash would have been more palatable if I knew how to darken it, AND use the features on the steering wheel. Lastly, the drop off was a custom auto parts shop, which bore NO Uhaul markings or signs and the address is in 2 inch letters on the door , not visible from the road. We drove by it 6 times before figuring it out. Nobody checked the truck for damage, or at all.
KIM WOutstanding return process, quick drop off and return process.
STEPHEN SAttendant was courteous, efficient and thorough.
SEAN MGood service and quick check in!
JEFFREY LEveryone I’ve interacted with at this location has been amazing. I’ve rented 3 trailers and dropped off one truck here when moving from Kansas City and they’ve been excellent every time.
MICHAEL DHad to wait 45 minutes in line to pick up the trailer!
Jeff KExcellent service professinal and polite. In addition they were very ccomodating to my needs.
JOHN Mn/a
Derek FChelsea is the best! So accommodating and helpful!
TAMER SGreat service, courteous personnel!
KEVIN NMove went smoothly...pickup was quick and the customer service representative was helpful and instructive.
Michael KStaff were very helpful w everything i needed.
Sidney MCustomer service representative was great and helped out getting the trailer hooked up and out the door.
DANIEL HLied about pricing
AARON DEverything was great.
WILLIAM MCustomer service was great he helped me file a claim about the trailer experience.
Irene SAfter driving to the St Louis area with the trailer upon arrival the new lock purchased from UHaul could not be opened with the key. Called and spoke with Dominic the next morning and was helpful and stated I would need to bring it in for the team to look at it.After review he had to cut the lock off for issue could not be resolved. The team was very professional in correcting the solution. They replaced the faulty lock and extended my rental one day so I could get the trailer unloaded. Great customer service!! I would recommend this location and team for future rentals or returns. Special thanks to Carlos, Dominic, and Chelsea there at the Ballwin location!!
DAVID IThey were helpful, friendly, and informative. I booked my installation far enough ahead that they were able to procure a better, model-specific wiring harness that was easier to install and provided better longevity. Installation took less time than expected and I’m extremely satisfied with the results. Thanks again!
Jay BPerson who handled my pick up and also returned were very customer friendly and accommodating
GEORGE NContinue to have multiple employees working inside at the counter and outside with equipment. Helps speed up the whole process. Thanks for continued support!
JOHN Sdont call looking for trailer several days after it was returned
THOMAS NVery friendly, professional staff!
CONSUELLA M