Customer Reviews for U-Haul of Ballwin
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Ballwin
Randall N. on
The truck smelled like smoke Other than that it was good
Alexander H. on
Rented 6x12 enclosed trailer. Tow was fine but inside wasn’t very clean. Also not advertised that this unit is not weather proof. It rained and 2/3 of my boxes got wet.
Thomas E. on
The asst manager was so nice and accommodating. He represents your organization very well. He helped get everything loaded and me on my way in a timely fashion.
David F. on
Everyone was very helpful. Pickup was easy and the return was very easy
Annette S. on
Excellent customer service! Thank you!
Lawrence S. on
This truck as well as the trucks I have previously rented have always been in excellent condition.
Ben S. on
I always get good service at this location
Shawn K. on
Super friendly.
Carrol H. on
Nothing!:)
Therese B. on
Really friendly staff. I was in and out in no time on Saturday morning. Was credited back a few dollars, for not using all of the mileage we thought we would use when I returned the van. Will use this location again if needed. 😊
Bruce S. on
Great place with awesome customer service!
Joseph M. on
I almost picked up the truck just using my phone except the Uhaul representative forgot to move the truck to the indicated location. Because of this I had to go inside and waste 10 minutes. It’s a good system and would have worked well if he had moved the truck.
Steven D. on
was a nice truck but did need the driver's door latch adjusted as you had to slam the door to get it to latch properly. This location is extremely old and do for updates. I would recommend a larger location With more customer parking and better lighting. UHaul would do even more business in Ballwin...and be able to hire more employees as well. The manager Seth is a great guy, and does everything he can to see that you have a good experience there.
Elaine S. on
Great service, fast checkout, easy dropoff. Will use again
Marty W. on
Tight space to maneuver big trucks.
Charles R. on
Seth was ready to roll and hooked up my trailer. Out and back in quick and seamless. Great service again. 3rd time I’ve used this location.
Harold K. on
The entire experience was fast, efficient, and done in a friendly manner. Can't think of anything that could be improved in my experience.
Andrew L. on
Great experience overall!
Demetrius L. on
Excellent staff. Very clean equipment.
Felicia F. on
Nothing. Very good customer service.
Wayne S. on
5 Star business. Seth Lang and his crew makes the customer feel right at home in the ease of obtaining their rental unit or supplies. Stephanie Schoenherr , while processing the rental, explains not only costs of said rental, but what one should do , who to contact, if something out of the norm should occur. Once again, 5 STAR business, 5 STAR people, and why would I want to take my business anywhere else with this team in the neighborhood. Thanks guys. looking forward to my next rental with this business.
Paul T. on
This is a very convenient location and the signage is excellent directing customers where to go. I have used this location before and the staff have always been very helpful and knowledgeable.
Chuck O. on
Good service - quick response and timely.
Mark R. on
Do what you are doing. Friendly staff, I was very pleased how they treated us. Made me feel like they were thankful for the business. Forgot my ball and hitch for the trailer I rented. I was told not to worry it happens and when I get it to come back and they would complete the rental transaction. Never made me feel like and idiot even though I was upset with myself for forgetting it. I will return for future rental needs. I really appreciated the way they handled everything. In and out for both pickup and return!
Evan B. on
Chelsea was extremely helpful.
Ryan D. on
Staff was very nice and able to assist whenever possible. Highly recommend this Uhaul Store!
BRAD N. on
Seems so computer issues that could be addressed
Stephen C. on
They were helpful in placing the transport in a tight spot , better than I could do .
William N. on
My son completed his Eagle Scout project and the U-Haul center located in Ballwin MO was great!! The truck was ready and clean when needed. And the staff got us in and out at end of day with no problems! Thanks again proud Dad!
Robert M. on
We’ve used U-Haul for the last 15 CHRISTMAS’s, and will do so again next year. Thank
stefanie R. on
They are always amazing at this location. Friendly, helpful and professional. If there was 10 stars I would.give it.
Ellen B. on
Appears I have been charged twice for the rental, will check back to make sure this has been corrected
Mark C. on
Everything went fast and smooth. This was a very easy experience.
Jean B. on
No need for improvements. The customer service was great! The man working with me was very friendly and overall excellent!
Ross B. on
The two gentleman who helped me were extremely helpful and courtesy. I really appreciated how they treated me and answered my questions.
Michael H. on
all good
Daniel C. on
Overall a great experience. Fast Service and hook-up to my truck. The 5 x 9 Trailer still had some rocks in it from the last rental, but that didn't bother me since since I was using it to haul a riding mower.
Thomas S. on
Got us a truck on short notice. Great service!
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