Customer Reviews for U-Haul of Ballwin

11,050 reviews

14767 Manchester   Ballwin, MO 63011
(2 Mi W Of Hwy 141, Near Quicktrip at Ries Rd.)

(636) 230-6770

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Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(636) 230-6770

14767 Manchester
Ballwin, MO 63011
(2 Mi W Of Hwy 141, Near Quicktrip at Ries Rd.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Connor T 
Rating:
5.0

Customer did not leave a comment.

Joel E 
Rating:
5.0

A+ Service! The trailer handled my bags of mulch and dirt perfectly! Only $16!

LANDON B 
Rating:
5.0

Customer did not leave a comment.

Donald C 
Rating:
5.0

Excellent friendly service

Jeffery P 
Rating:
5.0

Customer did not leave a comment.

Douglas M 
Rating:
5.0

Customer did not leave a comment.

THOMAS S 
Rating:
5.0

Customer did not leave a comment.

Tony L 
Rating:
5.0

Overall, all employees were knowledgeable and very helpful. No issues. Smooth transaction at both ends.

JAMES J 
Rating:
5.0

James was awesome

James G 
Rating:
5.0

Upgrade more of your cargo trailers from standard hinged doors to ramps. This is safer and helpful when loading heavy items on wheels.

Mark S 
Rating:
5.0

Great and friendly service, I am a repeat customer here as well. I love Uhaul ! they do great work. Thank you !

Phillip S 
Rating:
4.0

Customer did not leave a comment.

ROBERT S 
Rating:
5.0

Customer did not leave a comment.

DAVID L 
Rating:
4.0

Customer did not leave a comment.

Nathan M 
Rating:
5.0

The location and customer service was great. The truck was clean, my only complaint was the truck was clearly older, which is fine for local moves but I wouldn’t want to drive it long distances. The truck had over 188,000 miles and you could tell. Which isn’t a bad thing but if I had to complain about something that would be it

Jake R 
Rating:
5.0

I always try to book online, but it shows I would have to pick up at location 15 miles away. I call my location and they have what I need

Randy W 
Rating:
5.0

Customer did not leave a comment.

ROBERT U 
Rating:
5.0

Excellent service

MICHAEL B 
Rating:
5.0

Customer did not leave a comment.

Joseph C 
Rating:
5.0

This site is doing great

ADEBANJO P 
Rating:
5.0

Both the pick up and drop off were seamless. Both locations hitched and unhitched the trailer and helped with lighting verification! So simple! Highly recommend

ANTHONY K 
Rating:
5.0

Customer did not leave a comment.

Philip H 
Rating:
4.0

Customer did not leave a comment.

EUGENE G 
Rating:
5.0

Service was great

Scott C 
Rating:
1.0

Equipment was broken. Delayed my move significantly.

MITCHELL J 
Rating:
5.0

Customer did not leave a comment.

GARY K 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE S 
Rating:
5.0

Very good experience, overall. Thank you or great customer service.

GARY K 
Rating:
5.0

Customer did not leave a comment.

MATH K 
Rating:
5.0

Customer did not leave a comment.

ETHAN H 
Rating:
5.0

Customer did not leave a comment.

Larry W 
Rating:
5.0

Counter checkin was professional and friendly. All parts ofvrental.process went wmoothly.

GEORGE S 
Rating:
5.0

Customer did not leave a comment.

DEAN A 
Rating:
5.0

All good.Excellent service

RAMAKRISHNA B 
Rating:
5.0

Customer did not leave a comment.

PATRICK W 
Rating:
5.0

Excellent customer service

LARRY S 
Rating:
4.0

Assist with pre-trip inspection. The photos required, uploads and forms were a little troublesome and frustrating.

DAVID K 
Rating:
5.0

Customer did not leave a comment.

BRADLEY W 
Rating:
4.0

Customer did not leave a comment.

GREGORY J 
Rating:
5.0

10/10

LUCAS W 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY N 
Rating:
5.0

Incredible service at this location. Top notch staff. Best U-Haul experience ever. Thank you. A million stars!!!!!!!!!!!!

TIMOTHY C 
Rating:
5.0

They met me outside at the truck and made the check in process even easier than the app.

Thomas B 
Rating:
5.0

All good.

RAMAKRISHNA B 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S 
Rating:
5.0

Customer did not leave a comment.

RONALD G 
Rating:
5.0

Customer did not leave a comment.

CHRIS K 
Rating:
5.0

Customer did not leave a comment.

THOMAS E 
Rating:
5.0

Staff good to work with

MARY H 
Rating:
5.0

The guys at the store make sure all our questions are answered. They also go above and beyond to help customers. I will always try to use this location for my future UHaul needs.

SAURAV G 
Rating:
4.0

Everything went well, no recommendations for now.

MARY T 
Rating:
5.0

The U-Haul app is absolutely terrible.

Sean T 
Rating:
4.0

Everything was fine.

William T 
Rating:
5.0

You need vans and smaller trucks that seat 3 adults.

NEAMATOLAH F 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
5.0

The whole rental/return process went smoothly. Equipment was in excellent condition.

DENNIS G 
Rating:
5.0

Always have a good experience there. Staff very helpful.

JAMES D 
Rating:
5.0

Customer did not leave a comment.

KIRK F 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER C 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R 
Rating:
5.0

The trailer itself was very dirty but performed perfectly. The folks at this location were excellent! I was bombarded with phone calls telling me I could not rent a trailer; the employees sorted this out and rented me the trailer. I towed the trailer with a Jeep Wrangler for three hours and it performed PERFECTLY. My truck handled it PERFECTLY!

MARK Z 
Rating:
5.0

Customer did not leave a comment.

BRAYTON B 
Rating:
5.0

Customer did not leave a comment.

JOHN G 
Rating:
5.0

Excellent service and ready when I got there.

BARRY M 
Rating:
5.0

Customer did not leave a comment.

ERIC B 
Rating:
5.0

Been using this place for over ten years Always good Thanks

RAED A 
Rating:
5.0

The whole process was better than expected.

DALE F 
Rating:
5.0

Customer did not leave a comment.

Bret J 
Rating:
2.0

Make check out easier. Or give a discount for doing it all myself.

NANCY G 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P 
Rating:
5.0

keep doin what you do !

THOMAS K 
Rating:
5.0

Drop off was super easy. Staff was kind and efficient

THOMAS B 
Rating:
5.0

Do the same things

MARK S 
Rating:
5.0

Reps were friendly and helpful.

Donald A 
Rating:
5.0

Customer did not leave a comment.

Albert C 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Customer did not leave a comment.

PATRICK W 
Rating:
5.0

Customer did not leave a comment.

Thomas G 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S 
Rating:
5.0

Customer did not leave a comment.

DAVID B 
Rating:
5.0

I reserved a trailer online and completed the virtual check-in which saved a lot of time. when finished, I pulled around and parked the trailer in the same spot. I started the online drop-off process, but the guy came out and did everything for me without me even asking. That was awesome. Easy in, easy out, both times.

Donald B 
Rating:
5.0

Customer did not leave a comment.

SADIQULLAH W 
Rating:
5.0

Customer did not leave a comment.

GARY L 
Rating:
5.0

Customer did not leave a comment.

JOHN P 
Rating:
5.0

Super quick and very professional. Great experience!

KEVIN D 
Rating:
5.0

Customer did not leave a comment.

BRIAN G 
Rating:
5.0

Customer did not leave a comment.

RONALD C 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G 
Rating:
5.0

Customer did not leave a comment.

GREGORY G 
Rating:
5.0

Customer did not leave a comment.

ADAM R 
Rating:
5.0

Customer did not leave a comment.

MARY B 
Rating:
3.0

Customer did not leave a comment.

Misty K 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P 
Rating:
5.0

Customer did not leave a comment.

Steve P 
Rating:
5.0

Customer did not leave a comment.

EDWARD S 
Rating:
4.0

All good.

JEFF S 
Rating:
5.0

The van I rented was almost new and was in perfect condition.

Mark S 
Rating:
5.0

Overall, an excellent experience. Received the truck as reserved. It performed well allowing for our move. returned on a Sunday night with no need for an employee. Received the return receipt the next day via email. All in all, went exactly as it should have gone.

COOPER G 
Rating:
5.0

Customer did not leave a comment.

SAAD A 
No reviews have been submitted for this location.
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