Customer Reviews for U-Haul of Bellflower

2506 reviews

9302 Artesia Bl   Bellflower, CA 90706
(Lakewood & Clark)

(562) 866-7963

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(562) 866-7963

9302 Artesia Bl
Bellflower, CA 90706
(Lakewood & Clark)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

THEODORE R. 
Rating:
1.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Gilbert G. 
Rating:
1.0

Better customer service and clearer instructions about the truck return and gasoline.

Vanda V. 
Rating:
4.0

Customer did not leave a comment.

Aravidal H. 
Rating:
5.0

Customer did not leave a comment.

DANNY S. 
Rating:
3.0

The truck was dirty inside and out. They didn't even clean the wind shield. Other than that the truck performed great.

Michael L. 
Rating:
4.0

Staff was very helpfull.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

DARREN B. 
Rating:
5.0

The staff are so friendly

MENA L. 
Rating:
3.0

Clean the oil from ramps of trailer Check ALL straps before renting to next customer so they don't have t he e experience I had.... loaded vehicle ready to tie down, discovered strap short by previous damage.... unload car return to rental location wait for strap to be replaced, very frustrating

ROBERT F. 
Rating:
4.0

I reserved a 5/8 trailer, but it was not available so I was given a 6x12 at no additional charge. That I appreciate. However, someone changed my drop off location without telling me.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

LIAT D. 
Rating:
5.0

Customer did not leave a comment.

Fernando C. 
Rating:
2.0

Won't let you pay for truck with cash at all. Have to have all money on car at time of rental. Customers are not allowed to park in the store parking lot at all. I had truck for 2 hrs and still had to search up and down streets for a park. Got one by the alley/ liquor store where two homeless men were sitting two Inches from my tires on the curb leaning on my car. They wouldn't take my driver's license. They sent me a text, then I had to take photos of front and back while in the store and upload it. Had to run to 711 to load my debit card before getting rental. Keep in mind, I had just purchased a sofa across the street at Habitat for humanity which closed in 15 minutes because the rent process took so long because I was doing the work. Then, no walk around. Everything done through the email they send you. They charged me for fuel after I filled the pickup truck past where I got it, but THEY didn't provide a photo showing a lesser amount in tank. Also, the truck showed one mile more soon as I started it l, I had to upload a picture showing discrepancy. Total hassle. Will not use this location again. Typically always have great successes with uhaul trucks and storage.

SHANDREA D. 
Rating:
5.0

Customer did not leave a comment.

CONNIE S. 
Rating:
5.0

Everything was excellent!! Raymond was amazing and had great customer service.

Kimberli K. 
Rating:
5.0

Quick and easy process from beginning to end!

Jeanine F. 
Rating:
5.0

Raymond was wonderful

DEBORAH K. 
Rating:
5.0

Customer did not leave a comment.

BEATRICE YOLANDA B. 
Rating:
5.0

The general manager was awesome, friendly and a great help. Will go back because if him

BRIAN C. 
Rating:
1.0

Customer did not leave a comment.

VIRGINIA D. 
Rating:
5.0

Customer did not leave a comment.

EDWIN G. 
Rating:
4.0

Customer did not leave a comment.

WAYNE H. 
Rating:
5.0

Customer did not leave a comment.

Raul M. 
Rating:
5.0

The gentleman who assisted me I believe was the manager. Great service from him and the location is very well kept.

ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

Guillermo R. 
Rating:
4.0

Great service and equipment. Needs a customer parking area.

CESAR G. 
Rating:
2.0

The brakes on the truck needed to be replaced, it was metal on metal. The truck also needed a tune up did not run well at all.

SANDRA B. 
Rating:
5.0

Customer did not leave a comment.

RORY M. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Great manager service

Jaime A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
3.0

Truck was return exactly with the same amount of gas given to me I put gas before returning it. I was charge for fuel on my credit card. The guy that helped me was very rude and unprofessional. I explained the situation and basically said I don't care. Not happy at all will now try Turo app to rent my future trucks

ROSIBEL M. 
Rating:
5.0

Customer did not leave a comment.

PEDRO A. 
Rating:
5.0

Customer did not leave a comment.

DONALD O. 
Rating:
5.0

Customer did not leave a comment.

Rodolfo S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
3.0

Overall it was just fine.

RECTORAMON A. 
Rating:
5.0

Great service & hassle free

KENDRA W. 
Rating:
3.0

In and out in two minutes

Drew D. 
Rating:
5.0

Customer did not leave a comment.

ALLIE G. 
Rating:
3.0

Customer did not leave a comment.

Ricardo P. 
Rating:
5.0

Great customer service

Robert A. 
Rating:
5.0

I want to compliment Ray-mgr. , very helpful and understanding person. I give my utmost respect for Ray.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

LISA B. 
Rating:
5.0

Customer did not leave a comment.

PEDRO R. 
Rating:
5.0

Customer did not leave a comment.

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

CARLOS G. 
Rating:
5.0

The best experience I have had at a u haul great service

Luis G. 
Rating:
5.0

Customer did not leave a comment.

GALAL A. 
Rating:
4.0

Customer did not leave a comment.

RANDY G. 
Rating:
5.0

Customer did not leave a comment.

PABLO A. 
Rating:
5.0

No bad coments everythig was fast,clean,safety thank Richard for your help

MARIELA G. 
Rating:
4.0

Customer did not leave a comment.

Emily P. 
Rating:
1.0

Have dolly and moving blankets in truck ready especially of they were pre-ordered. I had to take dolly and blankets myself from store to truck. I recommend having trucks that are pre-ordered out and ready as the truck was parked in between 2 trucks. It was a real tight squeeze with no help pulling out. When waiting in line during pick up suggestion is for employees Do Not use curse words on the phone or just when something isn't correct as I heard a couple. I am a Director of Operations for telecommunications company and work in customer service. Greet customers on entrance and simply say "I'll be right with you." Don't let them stand there and wait to be called on. On a different subject I needed to rent the truck for 1 additional day as my move didn't go as planned. I was simply told I could not. Your manager didn't give me an option just simply said NO need truck back because another family needs it with many trucks still on lot. He didn't try to rent me a different size truck the answer was just No! This store needs training on customer service, empathy, work with customers problems and simply be a problem solver if issues arise. Don't want to be to tough on your employees but I think truth is the best key for this stores future success. Thank you and hood luck any corrections that are much needed.

RODOLFO R. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Thank you

JOSE O. 
Rating:
4.0

Offer mileage plans

ROBERT F. 
Rating:
4.0

Customer did not leave a comment.

ROBERTJOHN V. 
Rating:
5.0

Customer did not leave a comment.

Eswin O. 
Rating:
5.0

Customer did not leave a comment.

CARLOS G. 
Rating:
5.0

Customer did not leave a comment.

RONDA M. 
Rating:
5.0

Customer did not leave a comment.

MAURICIO D. 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO P. 
Rating:
4.0

Customer did not leave a comment.

Nicole F. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

PAMELA B. 
Rating:
5.0

Customer did not leave a comment.

OMAR C. 
Rating:
1.0

I was charged twice to my bank account and would like my money back

Jesus P. 
Rating:
5.0

Customer did not leave a comment.

JORGE A. 
Rating:
5.0

Everything was perfect fast service and truck was very clean. I dropped off after hours and it was easy.

LINDA L. 
Rating:
5.0

Everything was great

Beverly V. 
Rating:
5.0

Customer did not leave a comment.

REINA H. 
Rating:
5.0

Customer did not leave a comment.

SUSANA L. 
Rating:
4.0

I had a good experience, and the check-in process went smoothly. I am a Manager, and I recognize where improvements are needed. You have a worker who is an African American female, she can work on her people skills, as well as her communication skills. Your workers are the face of your company, and when they exhibit poor customer service, it's a reflection on your location. My suggestion is more training. Maybe she was having a bad day, but that should not be displayed while at work. Thanks

SHERIS H. 
Rating:
5.0

Customer did not leave a comment.

RADANDA A. 
Rating:
4.0

Customer did not leave a comment.

JULIO M. 
Rating:
3.0

I had to prove that i returned the vehicle with the same amount of gas it came with when I rented. The gentleman that helped me was nice and that's about it.

KEITH T. 
Rating:
5.0

Excellent!!!

SIMONCHRISTOPHER Q. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
1.0

Staff had little to no customer service skills. When a customer is there, please acknowledge them and see what they are there for first.

MARTINEZ U. 
Rating:
5.0

Customer did not leave a comment.

SHANE E. 
Rating:
4.0

The representative at the Houston u-haul had told me the storage unit was a 8'/5'.

ESTEBAN B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ESTEBAN B. 
Rating:
5.0

Customer did not leave a comment.

LISA B. 
Rating:
5.0

Customer did not leave a comment.

TERRY T. 
Rating:
5.0

Manuel was very professional and helpful!

Gary N. 
Rating:
4.0

Customer did not leave a comment.

Albert B. 
Rating:
5.0

I recently rented a tow dolly, the ratchet for one of the straps was broken, when I picked it up it looked as if just the handle was damaged, in reality the hole mechanism didn't function properly. It was hard to get it to release the strap in order to take it off.

ERIC W. 
Rating:
3.0

N/A

DIANA P. 
Rating:
3.0

The male representative was very rude and unprofessional. I recommend a class in interpersonal skills.

BRENDA B. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE S. 
Rating:
5.0

You are already doing a good job. Keep it up

BHIKHUBHAI P. 
Rating:
2.0

Massive pot hole in the middle of where you have to drive in your own car. Very small parking lot for the trucks and therefore they are packed in tight. The whole business is based on mostly inexperienced people driving giant trucks and then you have to maneuver your way out with no instructions or info about the trick itself of any kind. Luckily I was able to get out just fine but most people I know would have had a lot of difficulty. I had to figure out some of the inner workings of the truck on the fly. This can be dangerous for less experienced drivers. Overall, the truck itself was in good working condition and I successfully moved my stuff. Also glad that we rented the blanket pads.

Laura C. 
Rating:
4.0

Customer did not leave a comment.

ADONAY D. 
Rating:
5.0

Excellent Customer Service

Latonia B. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
4.0

Very nice rental.

FORREST K. 
Rating:
5.0

Customer did not leave a comment.

Jevon S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jaime d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adina T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April Sandy R.  |  Online Move In 
Rating:
5.0

Employee Raymond was very helpful and always willing to help..

Judie A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judie A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dolores n.  |  First Impressions 
Rating:
5.0

Ray Arias is the greatest asset you have to represent professionalism, courtesy and overall fabulous customer service. Ray is the reason I will return.

Michael J.  |  Overall Experience 
Rating:
4.0

Keep up the good work

Antonio E.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top