Customer Reviews for U-Haul of Bellflower

2,764 reviews

9302 Artesia Bl   Bellflower, CA 90706
(Lakewood & Clark)

(562) 866-7963

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(562) 866-7963

9302 Artesia Bl
Bellflower, CA 90706
(Lakewood & Clark)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great experience

Mario B. 
Rating:
5.0

Great and fast customer service.

GUSTAVO L. 
Rating:
5.0

Great Service every time Thank you Richard and Oshae

Luke S. 
Rating:
5.0

Customer did not leave a comment.

SANDRA C. 
Rating:
3.0

Improvement on customer service. I hadn't rented a truck in about two years, and obviously the way things are done have changed. The gentleman who assisted me pretty much gave me the keys to the truck, told me to do a walkthrough of the truck through an app and was about to leave. The truck, that I was renting, was in very close proximity to another one and I asked him to move it out, which he did. Upon returning the truck, another gentleman was simply standing there and did not say anything in regards to the check out process. I was expecting a, "I'll be right with you," or something. I simply felt that the whole process, from start to finish, was a pretty much do-it-yourself approach. I'm unsure if that is the goal of U-haul, but that is how I felt after two years of not using the company's service.

JOHANNA C. 
Rating:
5.0

The service was good. The 26 ft truck I rented bounced and Shaked a lot. It scared me and I thought the truck was going to break down. When I returned the truck I told the the customer service person and he said he drove it before and he knows exactly what it was doing. You guys should have it checked out.

Jorge R. 
Rating:
1.0

Was horrible. Made 7am appointment, Doors doors didn't open til 7:10 and didn't get out of there til almost 7:30, even though I was the only one there. Guy there was super pissed off, I don't blame him 100%, Uhaul is also to blame for not being able to hire him some help and for not giving Team Members the correct training.

arnoldo V. 
Rating:
3.0

The employees attitude, the female that helped me was so unfriendly and snappy never smiled

VICKY H. 
Rating:
5.0

Everything went smoothly from reserving the truck via cellphone, picking up the truck and returning same. The store was clean and the location is very convenient.

Emmanuel A. 
Rating:
5.0

Customer did not leave a comment.

Frank R. 
Rating:
4.0

The workers were very courteous and helpful and knowledgeable I didn't like that they didn't not wash the vans I got a dirty van and I did not like that they don't do the walk around anymore you got to do it yourself so I did take a couple photos of some damage before I left a lot so I would not get charged for it okay other than that excellent I've rented already several times and I would keep renting from there very great good location

DANNY M. 
Rating:
5.0

Speedy service .. very much appreciated

Antonio G. 
Rating:
4.0

Customer did not leave a comment.

Rodney B. 
Rating:
5.0

exterior of truck could have been cleaner, especially the windshield. Should also have received information about the use of the "tow/haul" feature for going up and down steep grades.

Janet G. 
Rating:
3.0

Check the cleanliness of truck before assigning it to customer especially if it's sitting at the parking lot for a while. I reported this during pick up in the app and cleaning ended up to appear in my billing as if I made it dirty. It's good that the pero son I spoke with today said she will look into it for removing it. Until it happens this is unacceptable. Thank you

CEFERINO L. 
Rating:
5.0

Thank u Sharon for helping me with my truck rental. I greatly appreciate all that u do & expertise. Thank u for taking the time to explain the after hours drop off. It was so easy!

YESENIA M. 
Rating:
5.0

Customer did not leave a comment.

JEMUEL A. 
Rating:
5.0

It would be nice if what's being offered online is consistent with what's being offered in person.

ANNALIE A. 
Rating:
5.0

Staff helped coupled and uncounted the auto transport trailer.

ARAS S. 
Rating:
1.0

employees were rude, snappy and incompetent, the inside of the van was dirty with the steering wheel being sticky and disgusting.

JANNETTE V. 
Rating:
5.0

Trucks were parked well. Clean restrooms, clean property

Antonio L. 
Rating:
5.0

Super fast customer service!

CELESTE S. 
Rating:
5.0

Customer did not leave a comment.

JORGE M. 
Rating:
5.0

Customer did not leave a comment.

sonya G. 
Rating:
5.0

Continue your excellent customer service

SAUL D. 
Rating:
5.0

Get more help at the front counter. Little to much for one person to handle. Rental paper work, filling propane bottles, hooking up trailers. During this work process the store was left unattended will people inside.

Eugene M. 
Rating:
5.0

Raymond was very professional and helpful. Excellent customer service!!

Samantha D. 
Rating:
2.0

The link to your address takes you to Artesia Place and not to Artesia Blvd. I spent 30 mins driving around trying to find the place because your link sends customers to the wrong address which is over a mile away. Obviously this cost me some money and time driving around until I had to do a google search on my own.

Joseph S. 
Rating:
5.0

This location is very good , polite and helpful

Rafael G. 
Rating:
3.0

Truck made loud chain noise and they said gas was at a certain line when I picked it up and it wasn't thst much. I took a picture when I got in and refilled it to that lime and now they are trying to charge me for not putting it to what they "said" it was.

KENNETH E. 
Rating:
5.0

She was so kind.Iform me very well. Great Job 5 Stars

Osman U. 
Rating:
5.0

Excellent service,

TIMOTHY S. 
Rating:
1.0

When I was in line to return my vehicle the general manger told the customers that he's taking lunch and I'm taking it fuck that shit. His subordinate also regarded to the customers in line in a very unprofessional manner. I would never recommend this location to anyone that conducts business or has a personal need to utilize moving equipment. I recommend restructuring this location with more upbeat and competent employees who put the customer first not their personal feelings.

KERMENT G. 
Rating:
5.0

Customer did not leave a comment.

JAIME A. 
Rating:
5.0

Customer did not leave a comment.

EUGENIO B. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY C. 
Rating:
3.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

I have nothing to say and Raymond the manager doing an excellent job

DANILO R. 
Rating:
4.0

Customer did not leave a comment.

CHANDANDEEP T. 
Rating:
1.0

The employees there are super bitter and rude. The woman needs training in process and procedures. I told her I ordered online and she said I didn't, she said " well you were supposed to say ONLINE ORDER." I was lucky that the guy there asked for my order number...even though I offered to give it tovthat woman. I will not recommend that location possible this company.

HUGO L. 
Rating:
5.0

Customer did not leave a comment.

ALEX K. 
Rating:
4.0

Customer did not leave a comment.

Kamiko J. 
Rating:
5.0

Both front desk employees were professional and helpful.

IAN B. 
Rating:
5.0

Customer did not leave a comment.

Carey W. 
Rating:
5.0

Raymond was very helpful & kind, his help was much appreciated.

SHAUNA W. 
Rating:
5.0

Customer did not leave a comment.

Sean L. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

EFRAIN R. 
Rating:
5.0

Everything was perfect walked in greeted by Gentleman very pleasant and friendly with a smile went over everything very knowledgeable

MALINDA L. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

ALEXEI K. 
Rating:
5.0

Excellent customer service

JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
1.0

Charge extra for no reason Trying to steal

Alex M. 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

ROSALIO A. 
Rating:
5.0

Employees were courteous and provided good service

CATHERINE M. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Prashil G.  |  Overall Experience 
Rating:
4.0

The vehicle I rented smelled of smoke. I believe the previous rental smoked several cigarettes inside.

MAIKAI F. 
Rating:
4.0

Customer did not leave a comment.

Timothy S. 
Rating:
1.0

Was charged for gas after the rep verified the truck was good. Then another rep told me manager would call us but when we called in a few days later after not getting any call, he said he wasn't told about anything. He then stated he would talk to the rep and see what happened and then call back. That was last week and still no call. Manager was super defensive and said we shouldn't have signed for confirmation then. Problem is, the receipt was sent to me even though I wasn't there and my husband didn't sign to confirm amount since it wasnt incorrect.

Clifford L. 
Rating:
5.0

Customer did not leave a comment.

Marty S. 
Rating:
3.0

I tried explaining my situation with Deer Valley and the reason I had gone over in miles and she said she couldn't do anything.

Selma G. 
Rating:
5.0

Customer did not leave a comment.

Annalie A. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

BRENDA D. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE G. 
Rating:
5.0

Customer did not leave a comment.

ROMEL M. 
Rating:
5.0

Customer did not leave a comment.

Carolina M. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

REAJOY S. 
Rating:
5.0

The on-site staff was VERY helpful. Much appreciated.

Denis R. 
Rating:
5.0

Customer did not leave a comment.

BAYRON R. 
Rating:
2.0

Truck smelled like throw up. Returned the truck at 7:30 pm. 10/01/21 Lady that was there was SO rude. Honking for 15-30 seconds in the parking lot because people won't move. Very unprofessional. Employees inside the bathroom for very long with the sink running. Very weird experience. Truck was okay tho. Did the job. Over priced

ROBERT O. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO H. 
Rating:
4.0

Since I received what I wanted Price is Right the vehicle was in good shape and the workers were very polite I don't see room for improvement

STANLEY C. 
Rating:
1.0

As soon as i walked in there a guy Raymond Arias jr.looked at me as if i was going to steal something. No greetings or any word. I then aproached the counter and asked if the truck i needed was available, he looked at the screen on his computer and told me i could only rent it for two hours and i had to bring it back. Or there was no way ,i asked if he had a trailer avilable and without checking the computer he told me, no i'm all booked so i left the store sitting in my car i went online on uhaul web page and found the truck i was looking for at the same location was available for longer than i needed it so he lied, trailer was also available. Ended up getting the truck ineeded but had to go throug an hour of hassle. Iam very respectful person and didnt made a big deal about it but i lost two hours of work. I dont whish to get anybody in trouble or fired but you need to teach your employees to have more respect torwards customers and provide a good service , ihave been using Uhaul for a long time and it was all good untill now.

ALBERTO E. 
Rating:
5.0

Customer did not leave a comment.

ORACIO G. 
Rating:
5.0

Customer did not leave a comment.

Norman A. 
Rating:
3.0

Uhaul called to confirm the reservation - including a hand truck and moving blankets - but when we arrived the next day to pick up the truck we were told that there were no hand trucks and we had to buy one.

James H. 
Rating:
5.0

Best Uhaul rental experience we've ever had! The online service made everything quick and easy. The young lady who helped us was friendly and informative. Pickup and drop off were great!

Max N. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE O. 
Rating:
5.0

👍🏼👍🏼

CINDY G. 
Rating:
1.0

The gas needle was slightly below where it was indicated on the paperwork when I drove the truck off the lot .That was my fault for not complaining about it but I was in a hurry. I'll know better next time. I drove this truck 14.5 miles and was charged for 4 gallons of gas! So this marginally loaded 15 ft. truck only gets 3.6 miles to the gallon? I drove a 25 ft. U-Haul truck fully loaded while towing a large car from Ohio to California and got better gas mileage than that!

RICHARD W. 
Rating:
5.0

It was so easy to extend our reservation. It made our weekend project go so smooth. Check in and check out was quick. Definitely out go to location for all our rental needs.

Brianne N. 
Rating:
5.0

Great and efficient in handling my move. Smiling

Kristine C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

JuAn Castaneda

JUAN C. 
Rating:
3.0

Customer did not leave a comment.

BREANNE B. 
Rating:
5.0

Customer did not leave a comment.

SHARON D. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
3.0

Customer service attitude was just meh.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Felicia L. 
Rating:
5.0

Customer did not leave a comment.

CONSEPCION G. 
Rating:
5.0

Customer did not leave a comment.

CALVIN D. 
Rating:
5.0

Very simple process. Excellent customer service.

VALARIE C. 
Rating:
5.0

UHaul , Thank you for the help with rental a truck for us to move. The truck was good service. regards, William

WILLIAM U. 
Rating:
4.0

The service was awesome. Reserving the truck and picking up were easy. The staff was friendly. The truck was new and had amazing power. The experience couldn't have been better.

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

Jevon S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adina T.  |  First Impressions 
No reviews have been submitted for this location.

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