Customer Reviews for U-Haul of Bellflower

2550 reviews

9302 Artesia Bl   Bellflower, CA 90706
(Lakewood & Clark)

(562) 866-7963

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(562) 866-7963

9302 Artesia Bl
Bellflower, CA 90706
(Lakewood & Clark)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This place was awesome Raymond and his workers were 1st class. I was traveling a far distance and suddenly I needed to stay and they allowed me to return the truck and auto carrier back the same day and I think his name was Chris from La Miranda that work there was super nice and helpful when I returned there equipment. I would recommend this uhaul location to anyone absolutely great staff and good people.

CHAD M. 
Rating:
4.0

I had one problem, the storage above my storage started to link into my storage and slightly damaged some of my belongings.

LATANYA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha D. 
Rating:
5.0

Customer did not leave a comment.

MANUEL L. 
Rating:
5.0

Customer did not leave a comment.

alyx M. 
Rating:
5.0

Customer did not leave a comment.

Samantha D. 
Rating:
5.0

Absolutely nothing!!! Thank you for great customer service!

MARK W. 
Rating:
5.0

Great staff, very efficient!

LEE H. 
Rating:
5.0

Customer did not leave a comment.

WALTER V. 
Rating:
5.0

Customer did not leave a comment.

Daryl W. 
Rating:
5.0

Customer did not leave a comment.

DONALD L. 
Rating:
5.0

Super Easy.

ANDREW P. 
Rating:
5.0

I had an unplanned need for a trailer. The UHaul Bellflower team got me set up and out the door quickly with no hassle! Return was just as easy! Many thanks!

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

LAURA I. 
Rating:
5.0

Customer did not leave a comment.

Edgardo S. 
Rating:
4.0

Haven't had a terrible experience with Uhaul yet. Always very fairly priced. When you call about inquiring about a rental, the reps are very knowledgeable, whether it be a vehicle, or a trailer. (You'd think it's simple, but there is a lot more to it.) The only reason i dont give it a 5 star review is because conmunication between branches can use improvement. We returned a trailer to a branch 300 miles away (planned trip) and our home branch thought we lost it when they didnt get confirmation from the other branch. Regardless, Uhaul has some pretty great services at a reasonable price.

JAVIER V. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
4.0

Retire moving vans earlier. 137000mi, I wouldn't ride my wife if she had that many miles.

BRADLEY M. 
Rating:
5.0

You could add a dropdown for the interior that let's you take more than one picture. The gas gauge was off slightly, so I took a picture of the true level but couldn't add the broken sun visor.

Robert J. 
Rating:
5.0

Always have a good customer service especially Mr. Raymund arias

REGGIERAY E. 
Rating:
5.0

Customer did not leave a comment.

Jaime A. 
Rating:
5.0

Don't take it personal but I hope the next customer have the same great experience I had. Customer service is amazing!

DARRYL T. 
Rating:
5.0

This team is A1!

LUKE S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

GLENN R. 
Rating:
5.0

The check-in and check-out were smooth and quick. I have no complaints

VERONICA A. 
Rating:
5.0

Nothing As Of Yet

Carol M. 
Rating:
5.0

Nothing

JOHN G. 
Rating:
3.0

Customer did not leave a comment.

CARLOS G. 
Rating:
5.0

I think is an excelente servidor note complains.

Jorge Q. 
Rating:
5.0

Fast and friendly, very helpful!

William S. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER H. 
Rating:
1.0

They gave me a quote then over charged me I will never rent from u-haul again then when I called to let them know they over charged me a girl I think her name was shay was very rude and said we are not changing anything call back when the manager was there we ask to speak to manager and she said Ilikebi said already he would be here tomarrow like where u raised in the gutter no customer service what so ever .I'm furious

Monique F. 
Rating:
5.0

This location opens at 7am. You should make 7am pick-ups an option for online reservations. 9am was the earliest option provided. Thanks

Philip H. 
Rating:
5.0

Customer did not leave a comment.

JAKE R. 
Rating:
5.0

Customer did not leave a comment.

YUANYUAN S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
3.0

Customer did not leave a comment.

MAYUR P. 
Rating:
1.0

the staff failed to let me know that the vehicle had a lock, I found out when I tried opening the back to load my balloons for a big event. I called the uhaul company and they gave me three options that did not work for me. 1. I could break the lock 2. Go to another uhaul store to get a key 3. Go back get the key I asked the employee if someone could bring me a key to my location which was only 5 miles away. I explained I was running late to set up for my event, I don't have a tool to break the lock and I didn't have anyone to help me drive to get a key. I don't think the personnel cared about my situation. I had to hire someone to break the lock, I made it late to my event, I lost money. Second situation, I tried dropping off the vehicle in Hawthorne at a uhaul location, when I was trying to input the mileage I I couldn't move forward with the process because the vehicles odometer was rounghly 3,000 miles less than what it said on the contract when I took the vehicle. I was fruntrsted, I called the uhaul company and no one answered, I tried a couple of times, a lady answered the phone after a couple of attempts and she ended up putting me on hold again for about 40 minutes until I finally hung up. Finally I made it to the uhaul in bellflower spoke to someone in person and shared my frustration, he said there was nothing he could do anything to help me. He only suggested I called during the week to speak to the owner. As for me this will be my last time renting from this location. I was put in frustrated situations, I lost money, and no one had sympathy for me nor tried helping me. The location AK power was closed

Gabriela L. 
Rating:
5.0

Have better pictures of the rental trailer that you want us to approve to say things are good. They were taken at night, so one of the pictures was decent while the others only had a profile of the trailer visible, at best. They also had the pictures of the front and back switched. The website wouldn't actually upload new pictures, so I had to just go with the terrible ones. Everything else was great.

Gregory B. 
Rating:
5.0

Have some vending machines for lil snacks to go.

QUEEN M. 
Rating:
4.0

Customer did not leave a comment.

ESTEBAN B.  |  Overall Experience 
Rating:
3.0

Counter person seemed preoccupied and was confrontational

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

THEODORE R. 
Rating:
1.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Gilbert G. 
Rating:
1.0

Better customer service and clearer instructions about the truck return and gasoline.

Vanda V. 
Rating:
4.0

Customer did not leave a comment.

Aravidal H. 
Rating:
5.0

Customer did not leave a comment.

DANNY S. 
Rating:
3.0

The truck was dirty inside and out. They didn't even clean the wind shield. Other than that the truck performed great.

Michael L. 
Rating:
4.0

Staff was very helpfull.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

DARREN B. 
Rating:
5.0

The staff are so friendly

MENA L. 
Rating:
3.0

Clean the oil from ramps of trailer Check ALL straps before renting to next customer so they don't have t he e experience I had.... loaded vehicle ready to tie down, discovered strap short by previous damage.... unload car return to rental location wait for strap to be replaced, very frustrating

ROBERT F. 
Rating:
4.0

I reserved a 5/8 trailer, but it was not available so I was given a 6x12 at no additional charge. That I appreciate. However, someone changed my drop off location without telling me.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

LIAT D. 
Rating:
5.0

Customer did not leave a comment.

Fernando C. 
Rating:
2.0

Won't let you pay for truck with cash at all. Have to have all money on car at time of rental. Customers are not allowed to park in the store parking lot at all. I had truck for 2 hrs and still had to search up and down streets for a park. Got one by the alley/ liquor store where two homeless men were sitting two Inches from my tires on the curb leaning on my car. They wouldn't take my driver's license. They sent me a text, then I had to take photos of front and back while in the store and upload it. Had to run to 711 to load my debit card before getting rental. Keep in mind, I had just purchased a sofa across the street at Habitat for humanity which closed in 15 minutes because the rent process took so long because I was doing the work. Then, no walk around. Everything done through the email they send you. They charged me for fuel after I filled the pickup truck past where I got it, but THEY didn't provide a photo showing a lesser amount in tank. Also, the truck showed one mile more soon as I started it l, I had to upload a picture showing discrepancy. Total hassle. Will not use this location again. Typically always have great successes with uhaul trucks and storage.

SHANDREA D. 
Rating:
5.0

Customer did not leave a comment.

CONNIE S. 
Rating:
5.0

Everything was excellent!! Raymond was amazing and had great customer service.

Kimberli K. 
Rating:
5.0

Quick and easy process from beginning to end!

Jeanine F. 
Rating:
5.0

Raymond was wonderful

DEBORAH K. 
Rating:
5.0

Customer did not leave a comment.

BEATRICE YOLANDA B. 
Rating:
5.0

The general manager was awesome, friendly and a great help. Will go back because if him

BRIAN C. 
Rating:
1.0

Customer did not leave a comment.

VIRGINIA D. 
Rating:
5.0

Customer did not leave a comment.

EDWIN G. 
Rating:
4.0

Customer did not leave a comment.

WAYNE H. 
Rating:
5.0

Customer did not leave a comment.

Raul M. 
Rating:
5.0

The gentleman who assisted me I believe was the manager. Great service from him and the location is very well kept.

ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

Guillermo R. 
Rating:
4.0

Great service and equipment. Needs a customer parking area.

CESAR G. 
Rating:
2.0

The brakes on the truck needed to be replaced, it was metal on metal. The truck also needed a tune up did not run well at all.

SANDRA B. 
Rating:
5.0

Customer did not leave a comment.

RORY M. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Great manager service

Jaime A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
3.0

Truck was return exactly with the same amount of gas given to me I put gas before returning it. I was charge for fuel on my credit card. The guy that helped me was very rude and unprofessional. I explained the situation and basically said I don't care. Not happy at all will now try Turo app to rent my future trucks

ROSIBEL M. 
Rating:
5.0

Customer did not leave a comment.

PEDRO A. 
Rating:
5.0

Customer did not leave a comment.

DONALD O. 
Rating:
5.0

Customer did not leave a comment.

Rodolfo S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
3.0

Overall it was just fine.

RECTORAMON A. 
Rating:
5.0

Great service & hassle free

KENDRA W. 
Rating:
3.0

In and out in two minutes

Drew D. 
Rating:
5.0

Customer did not leave a comment.

ALLIE G. 
Rating:
3.0

Customer did not leave a comment.

Ricardo P. 
Rating:
5.0

Great customer service

Robert A. 
Rating:
5.0

I want to compliment Ray-mgr. , very helpful and understanding person. I give my utmost respect for Ray.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

LISA B. 
Rating:
5.0

Customer did not leave a comment.

PEDRO R. 
Rating:
5.0

Customer did not leave a comment.

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

CARLOS G. 
Rating:
5.0

The best experience I have had at a u haul great service

Luis G. 
Rating:
5.0

Customer did not leave a comment.

GALAL A. 
Rating:
4.0

Customer did not leave a comment.

RANDY G. 
Rating:
5.0

Customer did not leave a comment.

PABLO A. 
Rating:
5.0

No bad coments everythig was fast,clean,safety thank Richard for your help

MARIELA G. 
Rating:
4.0

Customer did not leave a comment.

Emily P. 
Rating:
1.0

Have dolly and moving blankets in truck ready especially of they were pre-ordered. I had to take dolly and blankets myself from store to truck. I recommend having trucks that are pre-ordered out and ready as the truck was parked in between 2 trucks. It was a real tight squeeze with no help pulling out. When waiting in line during pick up suggestion is for employees Do Not use curse words on the phone or just when something isn't correct as I heard a couple. I am a Director of Operations for telecommunications company and work in customer service. Greet customers on entrance and simply say "I'll be right with you." Don't let them stand there and wait to be called on. On a different subject I needed to rent the truck for 1 additional day as my move didn't go as planned. I was simply told I could not. Your manager didn't give me an option just simply said NO need truck back because another family needs it with many trucks still on lot. He didn't try to rent me a different size truck the answer was just No! This store needs training on customer service, empathy, work with customers problems and simply be a problem solver if issues arise. Don't want to be to tough on your employees but I think truth is the best key for this stores future success. Thank you and hood luck any corrections that are much needed.

RODOLFO R. 
Rating:
4.0

The representative at the Houston u-haul had told me the storage unit was a 8'/5'.

ESTEBAN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jevon S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jaime d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adina T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April Sandy R.  |  Online Move In 
Rating:
5.0

Employee Raymond was very helpful and always willing to help..

Judie A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judie A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dolores n.  |  First Impressions 
Rating:
5.0

Ray Arias is the greatest asset you have to represent professionalism, courtesy and overall fabulous customer service. Ray is the reason I will return.

Michael J.  |  Overall Experience 
Rating:
4.0

Keep up the good work

Antonio E.  |  Overall Experience 
No reviews have been submitted for this location.

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