Customer Reviews for U-Haul of Bensalem

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Bensalem

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Umer G. on

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Such a great customer service. Thanks

Steve K. on

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Christopher D. on

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KRISTINA E. on

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tim n. on

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Jeffrey R. on

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Uhaul never has what I need despite weeks of advance notice and reservations. Then, I’m told to call other locations for both truck type and pick up time- I pay you to do that, and you’ve made me do that THREE times since this past February. I was charged extra miles this last time even though the customer rep mistakenly noted the mileage and failed to deliver on his promise to adjust mileage if it was over. Well, it was slightly over and no adjustment, only another charge. I’m active duty and need to move frequently and your staff is not making this easy. Please reply with solutions.

Kevin N. on

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Lori M. on

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Luis C. on

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I have none at this time.

Gary A. on

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Nicole S. on

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anthony o. on

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all good

Luis C. on

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Nothing. Keep up the awesome job.

AJIT G. on

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Vehicle was okay. It had some leftovers of plant and some insects and the interior was kind of dinged up.

Brett P. on

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Darlington K. on

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Very welcoming and nice to me, excellent customers service.

Donna K. on

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Jan E. on

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Charles D. on

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Anthoney D. on

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Tom or Nick P. on

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Nicholas M. on

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The manager is awesome and very helpful

christopher f. on

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Brian Q. on

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Brian S. on

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Nothing, this experience was excellent. Perfect price and equipment ready when I needed it.

John Scott C. on

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Gary G. on

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very helpful

Terry T. on

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Thomas G. on

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ALEXANDER R. on

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This location gives me the best experience so far since I been renting from uhaul.

Judith M. on

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I cant really say as place was clean both clerks i dealt with were friendly and very helpful and the truck was clean so my experience with Uhaul was great

piotr H. on

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everything is fine

JOSEPH E. on

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Trouble free

Carol W. on

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DOUG J. on

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Jeffrey M. on

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Thomas N. on

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Nicholas M. on

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david a. on

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GEORGE B. on

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Everything went well with my rental and I will use this location in the future if needed.

Mike P. on

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RUSSELL H. on

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I keep telling my Family and friends to go to that Uhail to me it is the better of them all in town

Talia H. on

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Anthony B. on

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Ken R. on

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I believe I was charged an extra 15 dollars for fuel, even though I replaced the fuel before bringing it back. I also think it’s absurd being charge to use the hand truck and blankets inside of the truck. They should be included In the price. U haul just sucking every last dime out of your pockets

Ray D. on

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robert e. on

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Cheryl G. on

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Amber M. on

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Excellent Customer Service, Friendly Environment, 20/10

MICHELE G. on

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More than one person working at the location would be good. CSR had to leave store multiple times to handle rental process with clients where multiple parties would make this process much faster.

Samuel H. on

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They accused my of marking up the inside of the wheel well and charged me 216.00. Even the guy at corporate a questioning the pictures. Still waiting for a call back

Corinne B. on

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All was good

Anibal S. on

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Used the web site to rent a trailer and it was ready when I got there. In and out in a few minutes. 24 hour drop off made everything very easy.

Robert L. on

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Could not ask for anything better!

WILLIAM M. on

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Make sure the original drop off location that was contracted on line for drop off automatically allows for 24 hour drop off on a one way weekend move! The location had to be changed to a inconvenient location that allowed 24 hour drop off on weekend. This changed added additional hour round trip for the drop plus additional mileage!

David D. on

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The attendant was pleasant and accommodating. I would definitely recommend this U-Haul to anyone needing a rental

Joseph V. on

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Karen P. on

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Richard B. on

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Quality customer service is something so hard to find. The staff at this location couldn't do enough to make sure we had everything we needed to manage the task at hand. Excellent job.

THOMAS S. on

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Brian M. on

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Robert S. on

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Ted P. on

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I waited a long time and no employee was present I left him/ her a memo telling them the keys were left in the trunk I left after waiting 15 minutes

mark t. on

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Carl A. on

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Excellent Service with helpful staff

Cynthia S. on

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Vehicle was not checked in by the employees until the following day, causing extra charges to my card that have yet been resolved and refunded back to me.

William B. on

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THOMAS W. on

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I was lied to about the amount of fuel in the truck. The representative was not thorough in explaining the contract and clearly did not care at all about my experience. The other rep was just an idiot. Where did the company find him? Both are barely highschool graduates. I would like to hear back from a senior member of u-haul.

JAY Z. on

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Whitney P. on

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For the most part the trick was clean. Only issues was the drivers side windshield wiper was falling apart but was serviceable for the short time I needed it. Truck smelled heavily of cigarette smoke and there was cigarette ashes in the pockets of the driver door. Otherwise everything was great and had no issues. Gentleman a pickup locations was nice and courteous.

Kevin G. on

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N/A - friendly staff every time, short wait considering the line. Quick and efficient.

Lakeisha L. on

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Joanne C. on

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Thomas M. on

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Brandon C. on

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Nothing, i was very satisfied. Charges were explained and broken down in detail.

Karl p. on

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Madeline w. on

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Henry P. on

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Great service

KEVIN R. on

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Improve the efficiency of the online check in and out. It may have save 5-7 minutes off of going thru the process with the agent. Would be nice to get a small savings by using the app. We are doing the agents job with all the questions and picture taking.

Tina M. on

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Went to return truck at 9am they were supposed to be there at 9 I waited to 9:30 in the rain nobody showed up so I had to go through all this app on my phone just to do a drop off it was terrible and there was a lot of people waiting outside and they were not open

Mike D. on

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john l. on

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The employees were helpful, cheery and competent.

Paul R. on

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Fast service!

noel h. on

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Kalyn M. on

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This location was great. The rental process was very easy and all features and charges were explained very well by the location Manager. The Feasterville location had a lot of trucks on site and would have been the best location for me but there online reservation showed nothing available and said that the closest location with what I needed was over 45 minutes away. Bensalem was 10 minutes down the same road. Serious issue with this system for Feasterville

Robert M. on

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When I picked the equipment up I stated that I was moving out of state. The sales representative stated to me that all the prices are IF I return the equipment to the same location. Upon attempting to drop the equipment off at a location near my new address I was told by a phone rep that I needed to drive all the way back to pa to drop the equipment off... I am not happy

June S. on

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I checked my bank card account and saw you charged me twice for the same service/rental - $82 and $114. Pls correct immediately. Thanks!

Charles E. on

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noel h. on

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The tire light kept coming on even though the tires were hard as a rock. I reported it to the location.

Don M. on

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The gentleman working there was helpful and polite. Thanks

Anthony S. on

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Lube the rollers on the roll up door

Joy K. on

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Jerzy S. on

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Samuel M. on

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Nothing. Russell was very kind and professional the way he help me make my morning start off great

Richard S. on

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Great customer service!

John K. on

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Great customer service in this store.

Kimberly H. on

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Transito C. on

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Good service, Thanks.

Mike P. on

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David W. on

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Everything is great

Frank P. on

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Great service before and after. Thank You

Joseph F. on

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Jose V. on

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Nothing it was awesome

Michael S. on

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Simple process. Reserved online. walked out with key in 5 minutes. drop off was 1 minute of time.

Thomas M. on

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Customer did not leave a comment.